Nexthink Infinity Platform
Nexthink SAExternal reviews
389 reviews
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Galec workstation expert
What do you like best about the product?
Capabilities to use real-time metrics and get them into dashboards.but also the capabilities to collect on-demand data and remediate using Nexthink Act remote actions. Using Nexthink Engage, getting feedback from users will be useful as well.
What do you dislike about the product?
So far, nothink I dislike in Nexthink since very useful to my day-to-day job
What problems is the product solving and how is that benefiting you?
Collects real-time metrics from workstations and visually feeds them back into a dashboard for visibility. Nexthink allowed us to better understand the user experience, to detect various failures on both hardware and software, and also to improve the monitoring of the replacement of a tool or operating system. Taking advantage of the real-time analytical functions we can also identify threats, risks and suspicious behavior on the workstations.
Windows hardware and security compliances
What do you like best about the product?
See the most greety process on all devices , see worth user UX very quickly and engage module that can monitor user feeling.
What do you dislike about the product?
Portal interface and widget limitation .
What problems is the product solving and how is that benefiting you?
Net: DNS&LDAP issues / Bad DFS&SMB redirection
Device : targetted hardware upgrading of worth user UX / Hardware compliance of Windows 10 specialy on 4Go RAM devices / Detect unexpected binary / Get some specials datas from remote action )
Device : targetted hardware upgrading of worth user UX / Hardware compliance of Windows 10 specialy on 4Go RAM devices / Detect unexpected binary / Get some specials datas from remote action )
Recommendations to others considering the product:
With this product you will be able to replace many others, but you have to think of Nexthink as a whole, so taking advice is not superfluous.
How Nexthink has become a main part of our IT backbone.
What do you like best about the product?
Nexthink is a truly robust and highly versatile tool. It is now being used by various departments such as support, integration, SOC, and project managers. Nexthink has allowed us to significantly reduce the number of tickets by automating repetitive actions. With Flow, one of the latest features, an orchestrator, we can take proactive measures by directly creating tickets in ServiceNow when an alert is detected. Additionally, numerous APIs and webhooks are available, making it easy to integrate Nexthink with other components of the IT infrastructure.
What do you dislike about the product?
As the product continually evolves, improving and fixing its flaws, it becomes increasingly challenging to find any.
What problems is the product solving and how is that benefiting you?
Nexthink has allowed us to significantly reduce the number of tickets for repetitive tasks by automating checks and verifications.
We can easily determine who is using a software or service, which is particularly useful when it comes to subscription period renewals.
We have metrics on software usage, allowing us to counter arguments from individuals claiming, "I need this software."
We can monitor software deployment in real-time, which is much simpler compared to using SCCM.
Engage enables us to communicate urgent messages to users.
Additionally, we can generate compliance reports and audits that assist with various certifications such as 27001,
among many other capabilities.
We can easily determine who is using a software or service, which is particularly useful when it comes to subscription period renewals.
We have metrics on software usage, allowing us to counter arguments from individuals claiming, "I need this software."
We can monitor software deployment in real-time, which is much simpler compared to using SCCM.
Engage enables us to communicate urgent messages to users.
Additionally, we can generate compliance reports and audits that assist with various certifications such as 27001,
among many other capabilities.
Nexthink is very usefull and powerfull.
What do you like best about the product?
The platform is constantly evolving with new functionalities. They really listen to their customers and provide quality support.
The new free access web portal with community, library, course, faq, support thinks and everything is very simple and clear to use.
The new free access web portal with community, library, course, faq, support thinks and everything is very simple and clear to use.
What do you dislike about the product?
There is a lot of features but it is not always easy to master them all or integrate them all within the company. But it's not a really "Nexthink" problem.
A little disappointed think is that we are actually running Windows 8.1 on our end user systems and most of the new features are not compatible with this OS (Act scripts, WMware Horizon metrics,...).
We plan to move to Windows 10 but these feature could have been usefull to help us for the migration.
A little disappointed think is that we are actually running Windows 8.1 on our end user systems and most of the new features are not compatible with this OS (Act scripts, WMware Horizon metrics,...).
We plan to move to Windows 10 but these feature could have been usefull to help us for the migration.
What problems is the product solving and how is that benefiting you?
End users problems including applications problems, network, security and general feeling all around their work environment.
We also provide dashboards to different teams (security, business, directors...) with full of information about their systems, for patching state of the systems and many other things.
With the "office worker" actual situation, we also be able to provide metric about the infrastructure efficiency.
We also provide dashboards to different teams (security, business, directors...) with full of information about their systems, for patching state of the systems and many other things.
With the "office worker" actual situation, we also be able to provide metric about the infrastructure efficiency.
Recommendations to others considering the product:
If you try it, you will buy it.
Nexthink - "Information Technology EDR"
What do you like best about the product?
I call Nexthink the "EDR" for IT Departments because it give you full visibility on each end user's system and proactively let you know when a user is experiencing issues based on the various applications they use daily.
What do you dislike about the product?
I haven't seen any yet, this is a solution every organization should have
What problems is the product solving and how is that benefiting you?
Full visibility to end users system, what applications they are accessing, what issues are impacting these applications that might be affecting the end user's productivity and much more.
The use cases are numerous
The use cases are numerous
Recommendations to others considering the product:
If you are looking for the next cutting edge IT solution, kindly take a look at Nexthink. That's all i can say and you will be amazed at the power of this tool.
We are excited to partner with Nexthink and revolutionize our internal Digital Experience.
What do you like best about the product?
Nexthink gives you complete visibility into our landscape.
What do you dislike about the product?
Data Enricher - Needs to be integrated with Azure
What problems is the product solving and how is that benefiting you?
We will continue build up environment and realize use cases in 2021.
Recommendations to others considering the product:
Validate the Business case and get Leadership Buy IN
Recommendations
What do you like best about the product?
Desktop discovery and software distribution
What do you dislike about the product?
Cover only windows operating system and not covered other os such linux
What problems is the product solving and how is that benefiting you?
Evaluation of windows utilization
Recommendations to others considering the product:
Covering all operating systems
Learning the ropes of User Experience
What do you like best about the product?
The ease in which one could take their view from micro to macro in just a few clicks to observe user behavior. This ability paired with the robust monitoring capabilities of Nexthink provided a holistic view of both technical and experiential data.
What do you dislike about the product?
At the time of my use there was some limitations on types of data that could be collected through triggered actions. This may have been resolved in later versions.
What problems is the product solving and how is that benefiting you?
Problems solved by Nexthink were both of a technical nature, finding misconfigurations and frequently crashing software, to budgetary problems, such as finding unused or underutilized licenses Benefits realized are around seeing not how a service is performing technically, but how users are experiencing that service and how it is affecting their day to day.
From reactive to proactive; with the perspective that matters the most, the end user perspective.
What do you like best about the product?
The way it has helped organizations transform traditional IT Helpdesks from having a reactive approach to proactively assisting users; providing insights from end user systems to help the helpdesk and IT support team to analyze issues.
They have the best documentation and support team even for basic queries
They have the best documentation and support team even for basic queries
What do you dislike about the product?
there is no dislike; but moving to the cloud could provide customers with a trial version
What problems is the product solving and how is that benefiting you?
Everyday IT problems; computer slowness, quick fixes using remote actions, easy reachability to users with Campaigns.
The only one product really focused on managing the users digital experience
What do you like best about the product?
A cloud based solution using IA to improve the users digital experience.
What do you dislike about the product?
It lacks some granularity regarding the users access management.
What problems is the product solving and how is that benefiting you?
Ability to manage Remote Vs Office workers experience.
Device, Apps and Network issues deep analysis.
Upgrade Service Desk capabilities through ITSM integrations.
Device, Apps and Network issues deep analysis.
Upgrade Service Desk capabilities through ITSM integrations.
Recommendations to others considering the product:
Dedicate at least 1 person to manage the product within your organization.
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