Nexthink is used to monitor endpoints like servers and Microsoft Windows devices, creating alerts for them if there is any binary crash or device issues, and then proactively resolving those issues.

I found there were many issues with disk space on the endpoint, and in my projects, more than 50% of devices were experiencing common device issues. I used Nexthink to clean profiles that were older than 30 days. This use case has helped me considerably, and we were able to increase the score for Nexthink.

I use Nexthink daily to view reports through the dashboard to see how things are performing. I observe what is happening in my environment, find these issues, and provide reports to my SCCM and Intune team. Accordingly, I connect with the EUC team, helping them by clearing data. There are many use cases, and daily, I remain proactive regarding various aspects including applications and different telemetry data such as endpoints, applications, networks, and user data.

Nexthink has positively impacted our organization by enabling us to properly perform OS upgrades and other Windows updates by clearing spaces and being proactive for applications and endpoints. This helps us considerably, as it is not only assisting the users but also the endpoint EUC teams. It is very useful, and the clients are happy; they want more and more, and we inform them about what is coming.

After creating use cases for my environment, I usually check the past tickets and next month's tickets and compare them. I found it very useful, and we have reduced the number of tickets for my service desk team, as they are receiving fewer tickets for password resets. This is very helpful in the case of incident tickets compared to the use cases. Additionally, users are feeling happy because they are proactively receiving alerts that are very good, and we configure them according to our needs. It is not basic, normal, or boring alerts; the users are also connecting with the IT teams and Nexthink team, providing their data, and accordingly, we are helping them. Nexthink is not only proactive, but users are also providing their data, which is beneficial.

We are saving a considerable amount of time for our service desk staff. We are clearing 60 TB of data from 15,000 user accounts, which I believe is very effective. It is saving man-hours, as we can schedule tasks to clear data automatically. This is very helpful, saving both time and money since we are not deploying resources for that function. Nexthink alone is helping considerably, and we are clearing more than 50 TB of data per month using our use cases.

The best feature of Nexthink combines endpoint data, providing the DEX Score, Digital Experience Score, by combining both the endpoint score and user sentiment score, which is a best feature for Nexthink.

Regularly, whenever I see the scores, by examining the scores, I can determine if devices are performing well and how the users are feeling. Accordingly, I can be proactive and create scripts, which is how it is helpful.

There are many more features in Nexthink, including support for mobile devices apart from endpoints such as laptops. Now, we can also see who the support engineers are who are working on many other things, helping them resolve issues on their mobile devices. These features are very helpful, as well as features including AI tools where we can monitor how companies are using AI tools. There are many features available.

Nexthink can be improved. From my experience with Workspaces, there is a component called Workspaces, and I believe there is an AI performance issue. After three to four prompts, it is not providing proper data, in my opinion, as I usually do not receive good, proper data from the prompts.

I have been using Nexthink for the last two years.

Nexthink is very stable from my experience.

Nexthink's scalability is good; we can scale at any time if we have the licenses. In that sense, it is scalable and very useful.

Whenever my team has to reach out to Nexthink's support team for help with technical issues, troubleshooting, or general inquiries, they are very helpful.

I have used 1E Tachyon before Nexthink.

I would give one recommendation and one tip: I would ask others to focus on the data. They need to understand the data and classify it properly while creating the dashboard or something similar. They have to set up user data, endpoint telemetry data, and then they can investigate or set up alerts for the application data. By also investigating the networking data, this is how I would recommend creating alerts, dashboards, and other things. Then they will be able to use Nexthink properly and be proactive. I would rate this review a 9.

My main use case for Nexthink is orchestration, and I use Nexthink for dashboards, explore analysis, proactive management, and problem management. I effectively use it for services agents to minimize their day-to-day operations.

A specific example of how I have used Nexthink for orchestration and proactive management is that Nexthink is effectively being used in my former client. When it comes to application deployment via Intune, the automation has been in place along with Nexthink. Nexthink detects the application status post-deployment and then reports back the status to the ServiceNow tool, indicating that the application has been successfully delivered so we can close the ticket.

Apart from that, the recent features are impressive when it comes to VDI and Autopilot.

Nexthink has positively impacted my organization as we effectively reviewed the proactive data. During the Windows 10 and Windows 11 migration, it helped considerably. For Windows device replacement, I have majorly focused on device preparations and eligible devices versus non-eligible devices. Many dashboards have helped me review data insights.

The Windows migration impact is that it has greatly helped in terms of the speed of the process and allowed me to focus time on only the eligible devices.

One of the best features Nexthink offers, in my opinion, is Workplace, the Tech AI within Nexthink, which allows me to capture significant data without knowing code. In natural language, I can capture substantial data within Nexthink itself, and anybody can start using Nexthink without needing to use NQL queries.

The Workplace feature and natural language capabilities help my team day-to-day because most management teams are using Nexthink and do not know about NQL queries or the backend of Nexthink to capture data. This is where Workplace Nexthink AI engine comes into play, and they only have to write the natural language expression for Nexthink to deliver that.

I have raised a concern in the forums regarding location-based campaign deployment. When I run campaigns, if there is a region-specific or location-based need for deployment, that would be helpful. However, this capability is not available based on time zones as of today.

I have been using Nexthink for more than six years.

The advice I would give to others looking into using Nexthink is that it is one of the greatest tools to capture data insights where most IT management is struggling. There is often no visibility on when a device was online or how much time it was there. These tools allow us to proactively make many decisions using Nexthink insights. I would rate this product a 9 out of 10.

My main use cases for Nexthink are to identify laptop issues, troubleshoot problems, and provide correct resolutions. I recently encountered a situation where a user was experiencing significant slowness issues with their laptop while working. I checked the logs, device information on Nexthink, application logs and details, and boot logs to review the last reboot and device information. After verifying these details, we troubleshot and provided a resolution that included driver updates, clearing temporary caches and temporary files, prefetch cleanup, and disk cleanup along with updating the latest device drivers. One week after implementation, I followed up with the user to monitor the situation, and the user confirmed that everything was working fine and expressed satisfaction with the resolution. The user had initially been in a frustrated situation but was now satisfied with the outcome.

Nexthink's best features include the Amplify use case. Nexthink's Amplify feature allows us to create tickets and use this feature directly in the browser after installation of the Amplify role, where we can mention detailed device details on the tickets. What I appreciate most about the Amplify feature is that the ticketing process is smoother and faster, and detailed device information is gathered through this Amplify functionality.

Nexthink has positively impacted our organization as we are diagnosing and monitoring digital scores that are lower than 20 or lower than 50. For digital experience, we monitor using Nexthink and reach out to users whose digital score is below 20 to assist with Nexthink application support to resolve their issues and improve their digital experience score, which is very useful for our organization. I can see measurable improvements in our organization's digital experience scores as we continue to improve the digital scores and user digital experience through Nexthink.

Nexthink can improve by implementing remote tools and remote actions more efficiently so we can use them to perform tasks remotely without requiring the user to visit the IT desk.

I have been using Nexthink for two years.

Nexthink is stable.

Nexthink is working fine in terms of scalability.

Customer support is good.

I suggest that if you use this application, it will help you improve the user's digital experience and provide resolutions on a timely basis, which is very useful. I recommend using Nexthink. I would rate this product an 8 out of 10.

Recently, our organization has been facing some application crashes. I run remote actions on a few devices to collect logs from the affected devices, and I check if there is any application fault or issue to get the exception code through Nexthink to help troubleshoot the issue.

We use Nexthink as real-time analytics, a performance measurement tool, diagnosis tool, compliance tool, and for checking hardware and software issues, application monitoring, and managing device scores and endpoint scores.

Because I work remotely as an endpoint management engineer, I find it very helpful to connect to devices remotely through Nexthink, which requires Nexthink collector to be installed on every device in our organization for communication.

Nexthink manages devices in real time, which is one of the best features, and it also allows searching for any feature through the search bar, where AI provides helpful information related to Nexthink data or devices.

Nexthink helps us manage devices and troubleshoot issues related to device performance and application performance. Additionally, we can run PowerShell queries through Nexthink. The impact of Nexthink on our organization is very positive, making device management easy.

I suggest a more flexible dashboard and AI-generated query capabilities as needed improvements for Nexthink.

I chose seven out of ten for Nexthink because it acts as a device management tool, but we cannot manage all devices through Nexthink due to some missing features when compared to other tools like Intune.

I would advise others looking into using Nexthink to start with a clear understanding that it is a very powerful tool that reduces tickets. It automates many tasks for us and provides visibility into application performance. I recommend everyone to use Nexthink at least once to see how many tasks are reduced in their organization, which will help them manage their endpoint devices.

I give this product a rating of seven out of ten.

My main use case for Nexthink is measuring the digital experience for the users in organizations, and it is also used to automate incident resolution.

A specific example of how I have used Nexthink to measure digital experience or automate incident resolution is that it shows a score calculated by measuring application-related experiences, system-related experiences, and individual perception of how the system is performing. All these measurements are processed to calculate a Digital Experience Score. Monitoring this score signifies how the digital experience is for the employees of the company. I create PowerShell scripts that run from Nexthink to resolve certain issues, which is done through analyzing existing tickets or issues where a known resolution can be automated using a script.

I have seen specific outcomes from using Nexthink such as saving almost 30% of time when automating tasks for the service desk, which reduces issue resolution time from 10 to 15 minutes manually to just one to two minutes with automation, providing significant time, effort, and cost savings.

The best features Nexthink offers in my experience include the Live Dashboards, which give real-time data or insights about my organization, the automations, and system and application health monitoring and network monitoring.

I find myself relying most on the Device View module in Nexthink because it gives granular level insights of the systems. It also includes a time scale so I can look back in time to see what kind of issues could lead to a bigger problem. It includes data such as applications running on the system, resource utilization such as RAM and CPU usage, and how the network bandwidth looks. These details allow me to analyze and figure out the root cause of incidents or find solutions for system-level performance.

I would also like to mention that Nexthink has an AI Assistant option, which is a very good feature that provides insights into existing issues, helps understand how the tool works, and guides me in creating queries.

My main use case for Nexthink is to resolve and analyze problems, identify devices, identify running applications, and much more.

A specific example of how I have used Nexthink to analyze problems and identify devices is when a system issue occurs on a user's system and a user has logged a complaint. I connect with the user, take their hostname, input it into Nexthink, and trigger Amplifier. Once Amplifier runs, it provides me with complete diagnostic results.

I use Nexthink daily to identify issues and determine the next course of action, primarily to resolve fixes including updates or configuration issues that can be resolved immediately.

The best features Nexthink offers include Amplifier, which provides a detailed view in the form of a report.

What I appreciate most about Amplifier or the detailed reports it provides is that it helps me see complete data and analysis reports from whatever Amplifier I am running or executing on the user system, and that gives me the results. This is the best feature I find very valuable.

Initially, resolution used to take more than two to three days, but after using Nexthink, it has been immensely reduced, and with an immediate click, it has helped resolve the issue in a single action. This is a very powerful transition that has occurred due to Nexthink.

Nexthink can be improved based on how we choose to take it forward upon the requirement, which does depend on the project and project complexity. If a project requires complex analysis, we need to program Nexthink accordingly.

An additional improvement I would like to suggest is that if we have more scope for analysis or in terms of running Amplifier that currently tells me only a few reports, I would like it to bring more reports and a more detailed view, which will help us analyze the next course of complex issues to be resolved.

I have been using Nexthink for more than six months.

Nexthink is stable in my experience.

Nexthink can scale up easily and handles growth well when my organization adds more users or devices.

The customer support is very good.

It was very easy for my team to learn and adopt Nexthink because it is very user-friendly.

I would like to add that the features have a continuous improvement aspect, so anything that we find needs to be added, we implement accordingly, conduct testing, and upon that, we bring that implementation into production.

Nexthink is helping to reduce the resolution time, which positively impacts us by receiving very good feedback from clients.

I believe Nexthink has strong security features, and it also depends on how the administrator has configured it to capture data. I think it is safe and secure, particularly since the organization is already secured in terms of implementing configurations.

I find the reporting and analytics capabilities in Nexthink not really detailed, but they provide what is actually required. They do not always meet our exact expectations, but they are vital enough.

The performance and speed of Nexthink when running analyses or reports are medium; it is not really fast, but it is fast enough compared to human interaction in resolving issues.

I would describe the user interface and overall user experience with Nexthink as friendly.

The level of documentation and resources available for Nexthink is satisfactory; I have gone through tutorials up to an intermediate level and am progressing toward the advanced level.

I will definitely recommend Nexthink to others looking into using it.

My main use case for Nexthink is as a desktop analytical tool. We have used it primarily to conduct proactive ticketing for different issues that are reported on the desk and also to analyze the complete environment and identify which applications or particular sectors are affecting overall user experience.

One specific example of how I have used Nexthink for proactive analysis and troubleshooting involved a situation where VPN was not working for most employees in the environment and they were unable to connect to VPN. We received an alert from Nexthink about this issue. After that, we enabled self-remediation using Nexthink remote action and deployed those remote actions to all devices experiencing this problem. This is a high-level overview of how we resolved an issue before it started impacting different users.

Nexthink is not limited to investigations and providing insight of the environment. It has also helped us to manage the licensing aspect through license optimization, where we identified whether users were not using particular licenses and coordinated with software asset management to optimize that component.

Out of all those features, I find myself using L1 checklist the most because it is very helpful when we are providing proactive solutions to the first level of contact. Now they are equipped with a tool where they can use it very quickly while they are on call with the customer and make their experience far better than before.

Nexthink has positively impacted my organization by helping us achieve a high user satisfaction ratio. We have performed user surveys and gathered feedback from user sentiments, and the results improved significantly after the deployment of Nexthink because application crashes are minimized and users are not getting frequent issues on their devices. This really helps any end user because if they are not struggling with day-to-day issues with applications, it is a win situation for both IT and customers.

When talking about specific outcomes or metrics, we started with a user score of 65 out of 100 and now we are at 85 out of 100. This is a very substantial improvement over the last year.

Nexthink offers excellent features starting with proactive analysis, then providing insight of the complete environment, creating alerts, helping with software optimization, and automating the task of L1 checklist where we can directly enable short troubleshooting directly to any ITSM tools. Everything appears to be well-implemented.

Nexthink has positively impacted my organization by helping us achieve a high user satisfaction ratio. We have performed user surveys and gathered feedback from user sentiments, and the results improved significantly after the deployment of Nexthink because application crashes are minimized and users are not getting frequent issues on their devices. This really helps any end user because if they are not struggling with day-to-day issues with applications, it is a win situation for both IT and customers.

Nexthink still has more capabilities, and we are still struggling with new use cases because sometimes out-of-box solutions are not optimized according to our needs. However, I have expertise in PowerShell where I can customize any offering that Nexthink provides and modify it accordingly. This is feedback to Nexthink; otherwise, it is good and we can still work around it with our skills.

One thing I have noticed about needed improvements is that Nexthink learning platform only has text content. When someone new is starting with Nexthink, the learning experience is entirely text-based documentation. This should have something interactive where they can have an instructor who can guide them through what is happening or what methods they should use, such as a video platform where we can have live sessions demonstrating how it works. This would help newcomers who are trying to explore this tool.

I chose eight out of ten just because of the two things I mentioned: the learning material is not up to standard and they still need to improve on that side. The documentation part is acceptable, but sometimes it is confusing because we need to go ahead and dig through different documents to find all the information. Since everything is moving toward AI, Nexthink should also incorporate AI methodology into their documentation where we can get short answers or receive answers quickly from their documentation site and learning platform.

I have been using the solution for about six years.

Nexthink is very stable; we have not faced any downtime with the products that we are using. They have regular updates on their portals related to improvements in their metrics, improvements in their remote actions, and dashboard enhancements. This is quite good.

Nexthink scalability is based on a per-user license model, so when we need it, we get it.

Customer support is also very good. I already confirmed in my first interactions that I am a reseller, so sometimes I need support on particular things where my customer requires help on their Nexthink environment. When there is a bug or some functionality issue with the portal, I raise a ticket with Nexthink and the support is quite good, with resolutions coming very quickly. I have contacts in the team handling these queries, so it is quite easy for me to get hold of them and receive support.

I have not previously used a different solution; I have been working with this particular tool for the last six years.

Nexthink is deployed in my organization as a private cloud.

We did not purchase Nexthink through the AWS Marketplace; we are a reseller of that particular product. We have a contract directly with Nexthink and we sell it on behalf of Nexthink to our customers, to different projects, and to different organizations.

I have seen a return on investment because when you optimize licensing, there are many users who previously required heavy applications costing the organization around $300 to $400 and were not using them. With the help of Nexthink software license optimization, we identified those users and removed the licenses. Over a year, we have saved more than 2 lakh dollars. When it comes to fewer employees needed, it is because we can see that if a task is being done by one agent effectively, it will also help us reduce headcount.

My experience with pricing, setup cost, and licensing has been quite good. The pricing is somewhat high, but as compared to the outcomes that we achieve, it is good to invest in.

I have not evaluated other options before choosing Nexthink as I was part of Nexthink from the era when Nexthink was launched. I have been there from that time with Nexthink product, with different companies altogether.

I would rate Nexthink overall as eight out of ten because nothing is perfect in this world.

I would advise others looking into using Nexthink to first evaluate the environment and go with the pilot phase on a few devices that they want to start with. After that, proceed with a complete fleet of their devices on Nexthink because it is not an OEM dependent tool and they can onboard all the devices that they have. Make sure that you do the license analysis to determine how much license you need in priority because it is required to have enough license so that you can get a complete picture. Assume you have 10,000 devices in your environment and you have only purchased 10,000 licenses and have not done prediction for other devices coming in the next quarter or next year. If you are going to buy it separately after a few days, it is acceptable. However, having license predictions or having a setup ready for newly onboarded devices is good to have. Whenever they switch on the computer, whenever a new device comes into the environment, it should be on Nexthink so that you get the telemetry data from the first boot itself.