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An amazing customer experience while learning more about our company's digital experience
What do you like best about the product?
Nexthink is very dedicated to ensuring their customers have a good experience using their tool. Getting all of the insightful data that Nexthink provides is just the first step - it's their guidance on how to use that data and Nexthink Infinity's various features effectively that makes their tool such an asset.
What do you dislike about the product?
It offers so much that it can be overwhelming to decide where to focus. Learning their "NQL" query language was a bit daunting, but they are addressing that with the AI-powered Assist functionality.
What problems is the product solving and how is that benefiting you?
Nexthink is providing us insight into who has local admin access on devices, drivers that are not performing well along with benchmark data about other driver versions that perform better, usage stats on software to determine appropriate licensing, performance of devices to help us evaluate whether we should replace a device that is out of warranty or realize some cost savings by prolong its use.
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Nexthink Review From an Engineer's Perspective
What do you like best about the product?
Nexthink has live dashboards focused on the end user's experience. It has device timelines with errors, system crashes, and hardware utilizations shown in an intuitive GUI. Our service account manager is eager to create custom dashboards tailored to our enterprise's needs.
What do you dislike about the product?
MacOS parity for Nexthink library packs and capabilities is not where it should be compared to Windows devices. Custom remote actions must be signed internally, not by Nexthink.
What problems is the product solving and how is that benefiting you?
Nexthink is a tool to measure device performance and the end user sentiment/experience in a way no device management solution provides. For a company that cares deeply about the employee experience and sentiment with the devices they use, this allows us to make impactful, data-driven decisions regarding what devices we deploy.
Best technology for DEX experience
What do you like best about the product?
Automations, remediations, employee engagement.
What do you dislike about the product?
Nothing to be disliked. Pioneer in its zone
What problems is the product solving and how is that benefiting you?
Improved employee digital experience, saves a huge cost in hardware refresh, software license optimization.
Data is the new gold and Nexthink provides plenty
What do you like best about the product?
Infinity does a great job of providing the data to you in terms of where to begin improving your digital experience. The data can be sliced however you see fit, allowing hyper customization of metrics. Accelerate and Customer Success teams are dedicated professionals who want you to get the most out of Nexthink. There is also a drive to have you join their community and ambassador programs where you can connect with other Nexthink customers.
What do you dislike about the product?
The documentation is lacking in certain areas and may not match up with what you are seeing in your environment. NQL has a steep learning curve for those without any other query language experience. Pricy add-ons for features that should be included with the suite.
What problems is the product solving and how is that benefiting you?
Provides a lens into how our baseline applications are performing.
Guides our organization on which devices to investigate and refresh.
Allows us to track adoption rates, deployment status, and alerts for troubleshooting.
Permits customized engagement with end users, allowing us to inform of ongoing initiative.
Guides our organization on which devices to investigate and refresh.
Allows us to track adoption rates, deployment status, and alerts for troubleshooting.
Permits customized engagement with end users, allowing us to inform of ongoing initiative.
Powerful yet complicated product.
What do you like best about the product?
How granular the platform can be and how you are able to dive deep into issues that the platform is tracking.
What do you dislike about the product?
Unless you have advanced knowledge of NQL and or a heavy engineering background you will only utilize 10-20% of what the platform is capable of.
What problems is the product solving and how is that benefiting you?
NexThink helps us see issues that we are having at a very high level then dive down into what specific systems are our worst offenders.
Nexthink is a game changer
What do you like best about the product?
I really like the ability to integrate with Amplify as well as using campaigns. We've been able to remove applications, notify users that they need to reboot, their wi-fi strength is weak and various other things. We've been able to save a lot of time doing manual work.
What do you dislike about the product?
They are constantly improving which is a great thing. However, it sometimes is difficult to keep up with all the changes and updates.
What problems is the product solving and how is that benefiting you?
Communicating with campaigns has been beneficial. Often times we don't get the message across within emails and we are able to target specific users that need to get a particular message rather than emailing a large group. This allows us to target who we want and remove the noise from others.
Nexthink Infinity
What do you like best about the product?
Tons of data from the user/workstation perspective that you can leverage to make your environment run smoother.
What do you dislike about the product?
Sometimes the amount of data can be overwhelming if you don't know where to go with it. Training is a must to help you navigate.
What problems is the product solving and how is that benefiting you?
Monitoring and proactively remediating issues with our end user computing environment. It is also very usefult to leverage during M&A activities to get an idea of the state of the computing environment in the acquired company.
Easy to use platform with near real time, actionable data insights
What do you like best about the product?
Great connectivty to business tools and platforms like Teams, Azure and Service Now.
Clear organisation and presentation of data allowing for actionable insights.
Automated remote actions based on user behaviour and PC performance triggers.
Clear organisation and presentation of data allowing for actionable insights.
Automated remote actions based on user behaviour and PC performance triggers.
What do you dislike about the product?
Specific query language only to this product vs using standard query language like SQL, makes progress slower in realsing value for advanced queries.
What problems is the product solving and how is that benefiting you?
Understanding the user pain points when using business tools regrdless of whether or not a ticket has been logged for an issue. This in turns allows us to more proactive for issues in our environment by eleminating the issue for everyone, not just those logging tickets.
Increased user engagement using campaigns vs sending emails out for feedback. Moving us from below the average industry standard response rates to adove the average industry standard response rates gives us a better representation of our users sentiment for the tools and services we offer.
Increased user engagement using campaigns vs sending emails out for feedback. Moving us from below the average industry standard response rates to adove the average industry standard response rates gives us a better representation of our users sentiment for the tools and services we offer.
Nexthink, a great tool for analytics and UX management
What do you like best about the product?
Nexthink is a great product for user experience management and analytics. The product support is awesome and it's very easy to use.
What do you dislike about the product?
Monthly relaeases could have been better with fruitful patches.
What problems is the product solving and how is that benefiting you?
Nexthink is trying every way in betterment of user experience monitoring and harnessing the power of Nexthink, administrators' capabilities are increasing solving critical problems related to the monitoring.
Continuous employee experience measurement with Nexthink
What do you like best about the product?
To drive continuous improvements, we need continuous measurement. With data captured every day, at the right time from the right people. Nexthink allows us to automate and send sentiment campaigns to colleagues based on real-time computing context, when people have their experiences. That's great!
What do you dislike about the product?
Nothing, really. It's really important to enable and encourage colleagues to engage, adopt and use Nexthink, to get true value out of it.
What problems is the product solving and how is that benefiting you?
We aim to provide colleagues with the best digital workplace experience. Therefore, we need to gather continous feedback. Nexthink helps us to capture experience data every day, at the right time – when people are having their experience and in context such that it relates to what a colleague uses.
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