Nexthink Infinity Platform
Nexthink SAExternal reviews
360 reviews
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Informative and useful
What do you like best about the product?
The SAM functions will be the most useful for the team, once it is all set up and running.
What do you dislike about the product?
There is a lot of data to get through, so config and training is a must
What problems is the product solving and how is that benefiting you?
Being more proactive with our IT Support service
My nexthink user experience
What do you like best about the product?
Nexthink’s interface is intuitive and user-friendly. The real-time visibility and insights Nexthink offers make it easy to spot issues and trends. It's ability in tracking device performance, application health, and user experience in real-time. We use Nexthink to do periodic reviews and reports to assess device health and application performance.
What do you dislike about the product?
Nexthink’s initial setup and deployment is not as good as it can be. We face some occasional failures during setup
What problems is the product solving and how is that benefiting you?
We get visibility into the end user experience. We receive real-time insights into performance, user issues, and experiences. We are not just reactive anymore. Nexthink’s proactive monitoring and AI-driven insights allows our team to identify potential issues before they affect users. It helps us quickly identify and resolve incidents, reducing the time spent on dealing with issues.
My insights and evaluation of Nexthink
What do you like best about the product?
Nexthink is a good endpoint monitoring tool that improves user experience visibility across devices.
I can gain insights into the devices and identify potential issues before they arise, allowing for timely resolution.
The dashboards are highly useful, making it easy to identify values and monitor them.
I can gain insights into the devices and identify potential issues before they arise, allowing for timely resolution.
The dashboards are highly useful, making it easy to identify values and monitor them.
What do you dislike about the product?
Sometimes its difficult to install it in a machine.Thhe setup and develpoyment is complex. The cost is little bit higher.
What problems is the product solving and how is that benefiting you?
Nexthink gives me visibility into user experience, allowing me to gain real-time insights into how users interact with their devices and applications. This helps me enhance the overall user experience. As a user of Nexthink, I appreciate how it monitors the performance of applications and devices,This helps me to find if any problems or errors even before the user knows them I am able to solve it.
Enhancing IT Efficiency with Predictive Monitoring Solutions
What do you like best about the product?
Monitoring all applications on a system becomes effortless and it proves invaluable in predicting potential faults in the future. This tool also enables an in-depth analysis of employee productivity, offering unparalleled insights. Furthermore, the tool allows effortless integration of flows, campaigns, and actions, thanks to its REST API support. Implementing the solution is much easier the only thing requires is Nexthink collectors once it is done then there you go.
What do you dislike about the product?
While there isn’t much to criticize, I find that NQL can be a bit challenging to learn initially, especially for those without prior scripting experience. However, once you gain familiarity with scripting, it becomes an excellent tool to work with. Given its extensive features and options, mastering the tool does require some time and effort.
What problems is the product solving and how is that benefiting you?
Earlier, we encountered latency or connectivity issues that severely affected employee productivity and required good amount of time to diagnose and resolve. However, with the implementation of this solution, we can now quickly identify the root cause of the issues and resolve them efficiently. Additionally, the workflows and collectors enable us to predict and prevent potential problems, ensuring we stay on track with our productivity without losing valuable time. Keeping track of the applications is useful to keep the apps upto date.
Usefull DEX tool in terms of features
What do you like best about the product?
I like the simplicity of installation procedure. We can install nexthink agent just like that by few clicks. As we are working on Customer support, we can easily foundout the issue with the Asset by look after logs. And also we have integrated with servicenow also for faster resolution of incidents related to assets. Also i like the feature of remote actions and campaigns. Overall a good tool for enterprise asset management.
What do you dislike about the product?
There is no proper resources to learn the nexthink. Getting better in this area will significantly usefull for more users, So providing good self learning resources is much needed.
What problems is the product solving and how is that benefiting you?
We are working in Digitial workplace practice, understanding the issues with the assets and solving them is the most time taking task. So, we are using nexthink for collecting all the logs and metrics, whenever we found any issue with the any asset we simply run a remote action to solve the issue before the user reports it (Proactive resolution). Also we have integrated this with servicenow to quickly see and fix the issue from agent workspace itself.
Transforming Proactive Approach into Standard Practice via Nexthink
What do you like best about the product?
Nexthink is a well-rounded tool that should be a staple for any field technician. The confidence in troubleshooting with Nexthink is a whole other level of maintenance.
There are many things that Nexthink does exceptionally well; one of them is the campaign and one-click remote action combo, where you can announce and get consent from end-users to remediate issues on their devices. This is a perk that many may overlook. While obtaining the users' approval and addressing an issue remotely that may have caused much more chaos is highly commendable on its own, it also reflects the amount of insight, digital experience, and influence the department is actually capable of.
IT and maintenance departments usually struggle with recognition on for their work, as doing a good job in these industries means that, in ensuring stability you tend to make fewer appearances and headlines. That is why a campaign displays the turbulence fix in such an innovative and effective manner, helping to showcase everyone's efforts in a simple and tailored pop-up.
There are many things that Nexthink does exceptionally well; one of them is the campaign and one-click remote action combo, where you can announce and get consent from end-users to remediate issues on their devices. This is a perk that many may overlook. While obtaining the users' approval and addressing an issue remotely that may have caused much more chaos is highly commendable on its own, it also reflects the amount of insight, digital experience, and influence the department is actually capable of.
IT and maintenance departments usually struggle with recognition on for their work, as doing a good job in these industries means that, in ensuring stability you tend to make fewer appearances and headlines. That is why a campaign displays the turbulence fix in such an innovative and effective manner, helping to showcase everyone's efforts in a simple and tailored pop-up.
What do you dislike about the product?
While remarkable in many ways, I dislike its rule-based assignment and the trouble of marking, tagging and, categorizing.
What problems is the product solving and how is that benefiting you?
Nexthink evolves a department beyond just reactive support and typical ticketing; it targets the user sentiment, it maximizes device productivity, automates solutions for alerts based on your metrics of choice, and it displays all these results on clear dashboards that keep management engaged in more introspective actions. The tool has proven more and more its distinguished support in the market, the sky is the limit with this tool.
Nexthink: excellent DEUM tool!
What do you like best about the product?
All the primary features of Nexthink, around the DEUM. The tool fully meets this need. Simple to implement. Very good customer support/relationship once in RUN.
What do you dislike about the product?
Not much. Except perhaps the fact that each product requires a separate license: certainly, this allows for cost optimization but it can also be frustrating to see options ultimately unavailable with the acquired licenses.
What problems is the product solving and how is that benefiting you?
Nexthink does not directly solve problems but helps us daily to identify and better anticipate them.
Nexthink is a fantastic product for those interested in user experience
What do you like best about the product?
They provide visiblity into the environment that has traditionally been hidden and fill the gap between what the user is seeing and the infrastructure. The data is easy to interperate and the support is solid.
What do you dislike about the product?
I fear they have moved away from their core product and have become more horizontal than they need to, trying to be everything to everyone.
What problems is the product solving and how is that benefiting you?
Nexthink addresses the challenge of understanding and managing the end-user experience across our organization. It provides visibility into our devices, applications, and networks from the uer's perspective enabling us to become proactive in so that met may detect, diagnose, and remediation issues before they become pervasive and impact productivity.
Invaluable insights and trend analysis
What do you like best about the product?
Nexthink provides a comprehensive platform which enables you to monitor, analyse, optimisn.e and resolve operational issues. The platform allows you to collect real-time insights from without your organisation, make data-enabled decision making and provide a more seamless approach to your end-users. It allows you to streamline processes, enahance productivity and improve users satisfactio
What do you dislike about the product?
Learning the system can take time and some of the knowledge available is not granular enough. The NQL Data Model can be difficult to understand and implement.
What problems is the product solving and how is that benefiting you?
The real-time data analysis is enabling my organisation to make decision-lead operational choices. This has has been critical to a few projects and saved copious amouts of time. We are also using it for application lifecycle, understanding our estate and how device management is not what we thought it was.
Nexthink provides so much data we didn't have
What do you like best about the product?
A lot of details data and insights. Remote Action to fix issue or proactively avoid issue
What do you dislike about the product?
Interaction with end users can be improved such as allowing user to retrieve missed campaign or put in some robustness to detect that user is ready to receive campaign before show it (instead of failed due to user not there). Need more options to schedule remote action (such as allow schedule base on device's local time so that we can deal with world wide users)
What problems is the product solving and how is that benefiting you?
Lots of out-of-the-box scripts we can use. Nice dashboard and lots ot data
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