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Reliable and Trusted Monitoring solution in Digital Workplace ERA
What do you like best about the product?
Nexthink has helped us organizing the EUC monitoring part which was earlier limited to infrastructure only. Campaigns is the best way to reach out to end users for feedback gathering, i guess its significantly increased by 40-50%.The automated remediation capabilities are changing the dynamic with our help desk and third-party providers. We can now take our ticket and machine analytics to develop detection and remediation acts to tackle our top tickets sources proactively - This is driving down cost and increasing user satisfaction. CMDB integration has helped improved Asset inventory with more reliable numbers. Our customers have been rigorously using Software metering to save $ on expensive licensed products. I have been able to enable multiple teams to perform root cause analysis on aging problem records as well as high priority incidents. SAAS solution is acting like plug n play for many of our customers.
What do you dislike about the product?
Although this solution is fit for purpose however when it comes to data extract from Finder, its complicated as export to csv is limited to some certain conditions only. It lacks export to pdf functionality. Another example of vulnerability management in on-premise solution hosted on Azure where as soon as OS is installed, Azure monitor will start reporting missing updates. This can only be resolved after new upgrades are released instead such minor upgrades should be fixed from Azure portal directly(i assume it is not possible due to Application layer is part of OS and that is managed by Nexthink directly). This has led many customers to question on security part.
What problems is the product solving and how is that benefiting you?
Reactive and Proactive problem management. Hardware and software asset management. Integrations with API for data mining. Customer feedbacks. Many more.
Recommendations to others considering the product:
Indeed a recommended solution for every organization to improve customer experience.
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Its very good monitoring tool in real time on workplace.
What do you like best about the product?
which helps us to identify the issue and act on it immediately. Also can keep track the trend and also good we can apply few fixes remotely.
What do you dislike about the product?
Bit more in networking monitoring and few more automation in changing the licenses automatically from Old devices to new devices.
What problems is the product solving and how is that benefiting you?
As of now the problems related to device performance and its applications.
Recommendations to others considering the product:
I would recommend NEXTHINK definitely to others to implement and integrate in their respective workplace to go smoothly and monitor the environment real-time
Nexthink is an amazing tool.
What do you like best about the product?
Real-time issue analysis, user interaction
What do you dislike about the product?
Would like integration with Landesk/SCCM
What problems is the product solving and how is that benefiting you?
We've proactively solved server outages before they were escalated into bigger issues. We're analyzing our network speeds at different sites to improve our network hardware configuration. When users started working form home during the pandemic, we used Nexthink to help address remote user issues that would have previously only been able to fix by them being at an office location. Using Engage, we've reached over 30k users in a matter of minutes rather than depending on emails to get user responses. Benefits include quicker time to resolution for incidents, overall reduction in ticket counts since some issues are fixed before the user opens a ticket, and lower cost of ownership of licensed software since now we have the ability to remove and redistribute software based on usage.
The essential tool for insightful experience management
What do you like best about the product?
The best thing about Nexthink is the sheer amount of data that you get. It's in the quantity of data that the power lies.
Another excellent point is the engagement and interaction that we get from Nexthink themselves in how the product develops, and how we can get the most out of it.
Another excellent point is the engagement and interaction that we get from Nexthink themselves in how the product develops, and how we can get the most out of it.
What do you dislike about the product?
The steep learning curve. Because of the amount of data, analysis can be difficult and time-consuming especially at the start. To be truly effective requires an expertise which takes time to cultivate.
What problems is the product solving and how is that benefiting you?
We're able to more accurately measure and manage the experience of our end users. This makes reacting to some cases quicker and easier, and makes proactive improvement possible where it wasn't before.
My impressions of Nexthink solutions
What do you like best about the product?
The analytics module is Nexthink's main product and allows data to be fed back in a time line. Support teams will appreciate the product because in many cases, Nexthink facilitates the investigation by targeting the anomalies in question.
e.g. : an agent that crashes regularly shows instability for the user experience. Nexthink highlights the need to improve the experience in the example is to find a more stable version of the agent.
e.g. : an agent that crashes regularly shows instability for the user experience. Nexthink highlights the need to improve the experience in the example is to find a more stable version of the agent.
What do you dislike about the product?
During the tests of the solution, our teams reported some possible improvements. We have no recommendations on upgrading such applications for example.
Sometimes the context is not reproducible with Nexthink, I can explain within our company we have an antivirus that has to run a weekly scan when there is no activity on the workstation. We wanted to have the consumption of the binary executing the scan during periods of user activity, excluding periods of inactivity.
Sometimes the context is not reproducible with Nexthink, I can explain within our company we have an antivirus that has to run a weekly scan when there is no activity on the workstation. We wanted to have the consumption of the binary executing the scan during periods of user activity, excluding periods of inactivity.
What problems is the product solving and how is that benefiting you?
The benefits linked to the product are multiple. By being proactive, we have applied a follow-up of the integration of a binary on a sample of the workstation park. We set up dashboards to highlight a state of health (crash, blue screen, applications not responding...etc). The support teams investigate in correction mode to facilitate the resolution of their daily incident.
An unprecedented toolset for IT user experience, and "forensic" IT problem management
What do you like best about the product?
Ability to provide factual arguments about workstation performance and user experience.
Ability to perform a contextual analysis of the underlying reasons for incidents occurring on a workstation, and to extrapolate to all workstations showing the same symptoms, allowing for (potentially automated) resolution even before the incident is reported.
Finally, ability to interact contextually with the user: communication is displayed when it is needed.
Ability to perform a contextual analysis of the underlying reasons for incidents occurring on a workstation, and to extrapolate to all workstations showing the same symptoms, allowing for (potentially automated) resolution even before the incident is reported.
Finally, ability to interact contextually with the user: communication is displayed when it is needed.
What do you dislike about the product?
Still some concerns about the management of very large organisations (segmentation of databases), which is being improved.
What problems is the product solving and how is that benefiting you?
Automation of problem management, objectification of the review of workstation performance, making it easier to adapt the equipment catalogue to the real needs of the business.
Recommendations to others considering the product:
Nexthink is a game changer with regards to problem management and digital experience monitoring.
Amazing tool amazing account management !!
What do you like best about the product?
Nexthink fits our support model verry well and it is now a key piece of technology in all the solutions we build.
What do you dislike about the product?
the complexity of the tool is a two sided bladed as it is a good feature but also increases the learning curve on the tool.
What problems is the product solving and how is that benefiting you?
we are focusing Nexthink on the proactive engagement of employees and on the digital experience score. Integrating these with our best business practices is key to our support model.
Recommendations to others considering the product:
A must have tool for IT environments focusing on employee experience and pro-active resolution.
A Valuable Component for Modern Endpoint Management
What do you like best about the product?
Of all endpoint monitoring solutions that attempt to gather and analyze data from endpoints on an enterprise scale, Nexthink has done the best job of this so far. It's best feature is simple; with minimal effort, I am able to collect valuable insight from our endpoints to find performance trends, confirm reported issues, create and deploy automated tasks, and engage users. The provided templates and thorough documentation, take the guesswork out of managing this product, which saves me time and creates a highly scalable solution.
Regarding the user interface:
It appears that significant thought was given to designing a UI with a modern IT professional in mind, and the continued addition of new features show that Nexthink shows continued dedication to their product and end users.
Customer Service:
Our recent migration to the Nexthink Cloud service was seamless, and we greatly appreciated the dedication.
Regarding the user interface:
It appears that significant thought was given to designing a UI with a modern IT professional in mind, and the continued addition of new features show that Nexthink shows continued dedication to their product and end users.
Customer Service:
Our recent migration to the Nexthink Cloud service was seamless, and we greatly appreciated the dedication.
What do you dislike about the product?
What I fell could be a vast area of improvement would be to add the ability to create investigations or reports with mixed sources. While we can create investigations that tell us what devices have x or y packages installed and then drill down, it would be helpful to have the ability to create a report that lists both the device names and package names in the same table. For example, we may want to create a report that lists the device name, other associated device attributes, AND what version of Google Chrome (any version) that device has installed. Currently, we'd have to look to look this up by the application version, create a report of devices with that version installed, and then combine those reports in Excel, which creates a manual process for an otherwise greatly automated solution.
What problems is the product solving and how is that benefiting you?
1. Obtaining proven and realtime data to determine and drive decisions behind software and hardware implementations.
2. Engaging our users with a modern UI to collect surveys and provide notifications, with less effort needed and more responsiveness than email.
3. Almost effortless deployment of automated tasks that typically generate helpdesk tickets, such as notifying users their computer should be rebooted or cleaning disk drives.
2. Engaging our users with a modern UI to collect surveys and provide notifications, with less effort needed and more responsiveness than email.
3. Almost effortless deployment of automated tasks that typically generate helpdesk tickets, such as notifying users their computer should be rebooted or cleaning disk drives.
The tool brings a lot of value to the our cmpany, give us all the visibility and capabilities needed
What do you like best about the product?
All the visibility that the provides to AB-inbev, but I like all the capabilities.
What do you dislike about the product?
Hard to integrate with Active Directory. All the scripts made by our company must be signed by our internal CA ( I understand that is basically a ABI internal issue)
What problems is the product solving and how is that benefiting you?
Visibility
Application Crashes
Avoid Some tickets.
Application Crashes
Avoid Some tickets.
Recommendations to others considering the product:
Amazing tool to help your company to improve end user experience, can also bring a lot of insigths to help our company on money savings.
TENEDIS EUEM Nexthinker
What do you like best about the product?
Real time, Efficiency, Flexibility, Robust, reliable
What do you dislike about the product?
You must create "Metrics" in Finder for any KPI and then switch to Portal.
What problems is the product solving and how is that benefiting you?
Problems to become proactive, and problem to ensure the conformity rules
Recommendations to others considering the product:
The IT Tool to have to face todays EUEM challenges: Homework, compliancy, performance
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