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Nexthink
What do you like best about the product?
I like that it is all online and I do not have to wait for someone to come help fix my problems. I always have an immediate response!
What do you dislike about the product?
I think that a free trial would have been nice.
What problems is the product solving and how is that benefiting you?
I am solving my IT problems which Nexthink has been great!
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Excellent product
What do you like best about the product?
The dashboard that allows people to manage IT Visability in a sophisticated and detail-oriented way. This allows an IT Admin to showcase the product in a detailed way.
What do you dislike about the product?
I cannot think of anything bad about this product.
What problems is the product solving and how is that benefiting you?
I am able to showcase and manage IT Visibilty very easily and this way, the apps dashboard looks very detail-oriented.
Recommendations to others considering the product:
I would definitey use this product!
forward thinking product
What do you like best about the product?
this product helps users (it) have such incredible insight to windows and mac based products utilized by your company. the monitoring is visual and can be customized.
What do you dislike about the product?
nothing i can really think of at this time.
What problems is the product solving and how is that benefiting you?
monitoring of assets that team member's and guests utilize
Easy integration
What do you like best about the product?
Ease of integration and the data available.
What do you dislike about the product?
I have no issues or problems with Nexthink at all
What problems is the product solving and how is that benefiting you?
The population of the CMDB along with its relationships.
No major issues found so far. Pretty simple to install & configure
What do you like best about the product?
Simple installation & integrate with SNow
What do you dislike about the product?
Flexible to configure customer's existing CMDB & Asset configurations
What problems is the product solving and how is that benefiting you?
Desk agents can able to view Users workstation details which helps them proactively address their issues
Nexthink makes support easier
What do you like best about the product?
Nexthink takes IT support to the next level by providing an in-depth look at a system, providing valuable information to support analysts
What do you dislike about the product?
Accessing the portal can be slow and unfriendly interface
What problems is the product solving and how is that benefiting you?
Diagnosing IT problems quickly and being proactive in support. Using Nexthink we have been able to increase our first call resolution by providing faster, more accurate support
Proactive Incident Resolution
What do you like best about the product?
Easy to integrate and great visualization
What do you dislike about the product?
incident connector cannot pull up Mac os systems
What problems is the product solving and how is that benefiting you?
proactive issue detection and resolution which reduces the calls to SD by 30 %
All you want to see and more
What do you like best about the product?
The amount and detail of information that can be gathered and validated through NexThink
What do you dislike about the product?
The NexThink client does not support linux environments, only windows can be monitored
What problems is the product solving and how is that benefiting you?
Faster incident resolution through increased insights and event alerting
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