Nexthink Infinity Platform
Nexthink SAExternal reviews
372 reviews
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Nexthink is helping in proactively monitoring the device and application performance issues.
What do you like best about the product?
Nexthink gives data in a fraction of seconds. Easy to configure the dashboards compared to other monitoring tools.
Nexthink remote actions help in resolving the issues efficiently.
Nexthink remote actions help in resolving the issues efficiently.
What do you dislike about the product?
Alerts and Manually configured Categories need to enable in each engine. There is a possibility to forget to allow the alerts if there are many engines in the environment.
Nexthink gives only 9999 executions data. For all executions, you need to go for the NXQL query. The team can improve this.
Nexthink gives only 9999 executions data. For all executions, you need to go for the NXQL query. The team can improve this.
What problems is the product solving and how is that benefiting you?
User login issues
MS Teams performance issues
Disk Space issues
SCCM Client issues
Windows update and patching
Campaigns to educate the end-users
End-user experience improvement
Network related issues
MS Teams performance issues
Disk Space issues
SCCM Client issues
Windows update and patching
Campaigns to educate the end-users
End-user experience improvement
Network related issues
Recommendations to others considering the product:
Nexthink is a proactive monitoring tool. It enables the Service Desk and other technical teams to improve the end-user experience.
The best Automation tool for this generation
What do you like best about the product?
Automation and Campigns are the best part in nexthink which is easy to use and understand. We have ServiceNow integrated with nexthink. I have not used other tools but this one does the job.
What do you dislike about the product?
Limitations in Nexthink such as Services and Metrics and Dashboard customization. Make it more innovative and removing limitation is required for making it better.
What problems is the product solving and how is that benefiting you?
Disk space issues, restart issues, slowness of computers. yes as this saves lot of productive hours of customers. yes we are more productive. yes the dex score seems to have increased.
Satisfied with the product
What do you like best about the product?
The UI is quite user-friendly, especially when it comes to the Dashboards, which has numerous graphs which make the experience satisfactory.
What do you dislike about the product?
Understanding the whole product can be challenging for a new user as the details are vast.
What problems is the product solving and how is that benefiting you?
Used it for development purposes, it helped us to retrieve data easily with the help of editors and filters.
Great tool for performance monitoring
What do you like best about the product?
The accurate health of end-users machines provided by the application and easy to understand metrics
What do you dislike about the product?
Trending data such as CPU, IO, Memory is not much detailed.
What problems is the product solving and how is that benefiting you?
We are monitoring the end-users machine compliance check and inventory-related issues.
I like to recommend Nexthink to colleagues because it very usefull.
What do you like best about the product?
The real-time data of the device and user to monitor the health of the device and network.
What do you dislike about the product?
It's not displaying or providing the trending data for CPU, Memory, Disk IO, Network.
What problems is the product solving and how is that benefiting you?
It helps to resolve the end user's system health issues.
Working with AppLearn to launch a new CRM
What do you like best about the product?
Working with AppLearn to configure and launch Adopt on our new D365 CRM was a delight. We have professional and fully supported interfaces with all members of our joint team working to deliver Adopt within tight timelines to launch our new CRM. From the PM, to the Technical Team and Content Creators - everyone was mindful of our timelines, worked over and above to meet them while producing high-quality products. The product itself was ideal for our needs and represented excellent value for money against that of the competitors. We will look to use it for further new system launches within our company.
What do you dislike about the product?
The main downside was the over-complicated nature of producing the QRGs. This is not the fault of the team delivering them and their skills in making the products - as we progressed with building and understanding our system it became easier for us to make them ourselves as opposed to quite a long review process involving commenting on pdfs when we'd have been quicker directly editing the first drafts, in PowerPoint ourselves.
What problems is the product solving and how is that benefiting you?
We were solving the need for training on our new system; the benefits were in having a system which could be used whilst using the system and having high-quality content such as the videos and QRGs along with the tooltips which can all easily be customised and edited as required.
Providing in-process support and guidance to our end users through the use of pop-up pages and text
What do you like best about the product?
- Having a visual aid in the places where end-users struggle provides better user engagement and reduced time troubleshooting
- Having the ability to configure your own in-process support and guidance for end-users
- Being able to duplicate configuration to enable quicker build time for language translations
- Support teams are always on hand when needed and are always very quick and responsive
- Having sight of analytics
- Having the ability to configure your own in-process support and guidance for end-users
- Being able to duplicate configuration to enable quicker build time for language translations
- Support teams are always on hand when needed and are always very quick and responsive
- Having sight of analytics
What do you dislike about the product?
- There are some limitations to where Smart Pages can be configured. You can't really use them on inbox tasks
- You aren't able to transfer the test build into production; they have to be configured again in the production environment, therefore duplicating effort
- You aren't able to transfer the test build into production; they have to be configured again in the production environment, therefore duplicating effort
What problems is the product solving and how is that benefiting you?
- Supporting the education of Managers & Recruiters in using their processes efficiently
- Increasing end-user engagement and their overall perception of Workday
- Measuring our success through the use of analytics
- Increasing end-user engagement and their overall perception of Workday
- Measuring our success through the use of analytics
Great company to work with
What do you like best about the product?
Applearn provide excellent support, and ADOPT itself is a really user-friendly product
What do you dislike about the product?
There aren't any particular downsides - sometimes ADOPT hasn't immediately worked with the software we are using it on as Applearn hadn't worked with it before, but each time this has happened the support team have worked really fast to resolve any issues we have had.
What problems is the product solving and how is that benefiting you?
We are using ADOPT to develop end-user training of a new software remotely. The at point of need training has allowed us to negotiate training of end-users despite the coronavirus pnademic. Furthermore, the analytics module has allowed us to understand better the end user's needs and to act proactively.
Excellent tool to perform deep analytics of your computing environment and performing remote actions
What do you like best about the product?
Nexthink is my favorite tool to jump to in case somebody is reporting any kind of problem / issue for one user or for multiple users, a tool which can provide you instant report and analytics that if the same issue is occurring for one user or more users are affected. I can instantly create an investigation to give myself a relief that it's not a multi-user issue. Then I can send some remote action to resolve the issue and user donot have to give me any time to login to his machine remotely or physically.
Dashboard which provides ready made analytics. region based understanding on the enviroment is the best thing is realized
Dashboard which provides ready made analytics. region based understanding on the enviroment is the best thing is realized
What do you dislike about the product?
on some occassions, Nexthink is not able to help like we recenlty faced an intermittent issue with teams which was having some issue in traffic flowing via firewall but that is little hard to check and printing nightmare issues which recently everyone is observing. I hope nexthink can do some tricks on this someday.
What problems is the product solving and how is that benefiting you?
I already explained inthe above columns that I am able to do remote actions without going to user and without taking any time from user, even I can perform analysis that if this is a multi user issue or not.
these sort of things are very helpful in corporates and saves much time. I can be proactive with users when that issues is affecting more users. I will be prepared.
Another benefits is topology view which can assist in viewing the traffic using the different ports and routes to traverse from one point to another which helps drill down issues at application connectivity side
these sort of things are very helpful in corporates and saves much time. I can be proactive with users when that issues is affecting more users. I will be prepared.
Another benefits is topology view which can assist in viewing the traffic using the different ports and routes to traverse from one point to another which helps drill down issues at application connectivity side
Excellent & very powerful solution for next decade atleast!!
What do you like best about the product?
Sence module & few OTB ACT scripts also.
What do you dislike about the product?
Unable to relate user issues vs. finding
What problems is the product solving and how is that benefiting you?
Environment strengthing
We are improving compliance of devices & acting as a governance layer on the organization`s SOC team.
Capable of identifying hidden issues & sometimes able to suggest solutions also.
We are improving compliance of devices & acting as a governance layer on the organization`s SOC team.
Capable of identifying hidden issues & sometimes able to suggest solutions also.
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