Nexthink Infinity Platform
Nexthink SAExternal reviews
389 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best remote monitoring and actions deploying. Never had any issues with script deploying
What do you like best about the product?
With Nextthink, it was easy to deploy scripts and monitor deployment as well. Normally I'd face lots of issues with winrm when using a mid-server to deploy scripts on a remote machine.
What do you dislike about the product?
A few things about NQL is i am unable to see all stats i'd require. For example.. How many users in a city have logged into this machine. But instead, I can only see for a number of machines in different cities.
What problems is the product solving and how is that benefiting you?
Nexthink solves issue where a user would normally need to take his machine to IT to get his fixed. But now fixes and updates are remotely done. So, I would be able to push any new application installation or updates easily to multiple machines without needing to physically do it. I would just need to install nexthink collector, and I could even see stats of user's usage of various apps and his producitivity.
Myexperience with nexthink
What do you like best about the product?
The ability to figureout the dex score of multiple devices in a effective and user friendly way. It can also be integrated into multiple platforms. Customer support, implementation, the frequent use of nexthink portal.
What do you dislike about the product?
Nexthink is limited when it comes to documents in the web
What problems is the product solving and how is that benefiting you?
Nexthink is connecting with the endpoint users through campaigns and resolving their issues using remote actions. Its becoming ease when compared with connecting through ticket raising or any other means if support.
Senior Engineer
What do you like best about the product?
It helps in troubleshooting issues like networking and application crashes.
What do you dislike about the product?
Not a dislike, but creating a NQL for a workflow or campaign targeting devices but it requires a user sid is not easy.
What problems is the product solving and how is that benefiting you?
It is solving issues where the end user is having issues booting up or running slow. I can see if it's a network issue or application crash. Also I am able to push out bios updates via a SCCM task sequence. This includes a workflow that will walk the user step by step.
A great tool
What do you like best about the product?
I like Nexthink's focus on the user experience and the tools it provides to uncover things happening in the enviornment that may detract from that experience without relaying on the user to inform IT. Users are not IT monitors and Nexthink gets this. Finally the customer service is excellent. Nexthink works hard to ensure that customers get what they need out of the platform and are always on top of issues.
What do you dislike about the product?
I wish Nexthink had better integration with MDMs like Intune. It would be great to utilize things already configured in Intune like platform scripts, app installs/uninstalls, and policies via nexthink.
What problems is the product solving and how is that benefiting you?
Nexthink is helping us get to the problems we don't see in tickets and the ones we don't want to get that far. We also use Nexthink to track major projects such as Win11 upgrades, AVD, and device setups. Finally, Nexthink is helping us better tell the story of the enviornment to leaders. The dashboards and investigations have been crucial in proving our work and finding areas to improve.
Nexthink has changed everything!
What do you like best about the product?
The best think about Nexthink is its ability to find problems and do something about it. It is versatile and adaptable. The accelerate team is second to none and extraordinarily helpful. Ashlee and Asmita are world class!!
What do you dislike about the product?
The campaign system is pretty antiquated. It could stand to be re-developed and updated. You are unable to customize very much about it and for many it is the face of the Nexthink CoE team.
What problems is the product solving and how is that benefiting you?
Nexthink is finding devices that are experiencing problems and helping us plan resolutions. It also helps us monitor our Device Experience score and lets us know how our devices are performing for our end users.
Real-time data and insights with a smooth UI
What is our primary use case?
What is most valuable?
Nexthink is valuable for showing real-time data. We also appreciate the smooth UI and dashboard. The platform is beneficial as it provides data in real time, whereas alternatives may provide up to twenty-four-hour-old data.
What needs improvement?
Deployment and user interface need improvement. The UI is hierarchical, which makes navigation complex and isn't user-friendly for those unfamiliar with it.
For how long have I used the solution?
I have been using Nexthink for a total of five years - four years on-premises and the last year in the cloud.
What do I think about the stability of the solution?
The solution is stable. I rate it ten out of ten.
How are customer service and support?
Technical support sometimes has delays, similar to SysTrack, and I rate it nine out of ten.
Which solution did I use previously and why did I switch?
What about the implementation team?
We have two dedicated resources for the implementation and administration of Nexthink.
What was our ROI?
Both Nexthink and SysTrack offer comparable functionality, including automation and dashboards.
What's my experience with pricing, setup cost, and licensing?
Nexthink is about 10% more expensive than SysTrack, however, it is effective, justifying the additional cost.
What other advice do I have?
Overall, I would recommend Nexthink as a first priority and rate it ten out of ten.
Nexthink enabled smarter ways of working and resolving issues at scale
What do you like best about the product?
The community interaction and user idea implementation.
The holistic and modular product mechanisms allowing me to get what i want out of it
The holistic and modular product mechanisms allowing me to get what i want out of it
What do you dislike about the product?
some key products of Nexthink are locked behind a paywall
What problems is the product solving and how is that benefiting you?
Nexthink is helping us solve various problems at scale rather than locally on a device. It allows us to take an issue, identify indicators for that issue in nexthink, and then be able to identify any other devices that have that issue, where we can then apply quick (sometimes automated) fixes
Nexthink has come in particulalry helpful for asset management and overviews of our estate
Nexthink has come in particulalry helpful for asset management and overviews of our estate
Nexthink: An incredible tool to go beyond IT excellence
What do you like best about the product?
The great capacity it brings for proactive and preventive IT support.
What do you dislike about the product?
The DEX Score has capacity to be improved.
What problems is the product solving and how is that benefiting you?
With Nexthink we are able to offer preventive and proactive IT support, being able to discover issues before it becomes massive disrupting employee productivity.
the tool that every large company should have
What do you like best about the product?
the most important thing for me with nexthink is that you can reach the online computers in seconds and query the information either from data model or by sending powershell script
this saves a lot of time because you dont have to remote the computer to understand the problem
also the other capabilities are used like dex score to understand the computers with problems
alerts and diagnostics also , application , live dashboards etc.
this saves a lot of time because you dont have to remote the computer to understand the problem
also the other capabilities are used like dex score to understand the computers with problems
alerts and diagnostics also , application , live dashboards etc.
What do you dislike about the product?
i dont dislike anything, the only thing ican say here is that it still needs improvement on NQL editor like commenting the lines etc or ability to create better charts for live dashboards etc
What problems is the product solving and how is that benefiting you?
as i sad earliert we have a lot of scripts to find and troubleshoot devices and solve different problems
alerts and diagnostics / dex are used the most to proactive searchinbg problems and after that solving them using remote actions
alerts and diagnostics / dex are used the most to proactive searchinbg problems and after that solving them using remote actions
Nexthink Iwona Rimmer - Feedback
What do you like best about the product?
Nexthink Infinity stands out as a comprehensive solution for organizations aiming to enhance their operations and digital employee experience. Having implemented this platform, we've observed several benefits that make it a valuable addition to our IT toolkit. I cant imagine not using it!
One of the most impressive features of Nexthink Infinity is its ability to provide real-time visibility into our entire IT environment. This has drastically reduced the time it takes to identify and address issues, leading to more efficient problem resolution.
One of the most impressive features of Nexthink Infinity is its ability to provide real-time visibility into our entire IT environment. This has drastically reduced the time it takes to identify and address issues, leading to more efficient problem resolution.
What do you dislike about the product?
There is a learning curve associated with using the platform effectively, which may require additional training for IT staff, can be expensive, especially for smaller organizations with limited budgets. The support could br improved
What problems is the product solving and how is that benefiting you?
Software deployments,Nexthink enhances IT support by providing real-time data and actionable insights, allowing for faster and more effective problem resolution.
showing 21 - 30