Nexthink Infinity Platform
Nexthink SAExternal reviews
378 reviews
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Nexthink has changed everything!
What do you like best about the product?
The best think about Nexthink is its ability to find problems and do something about it. It is versatile and adaptable. The accelerate team is second to none and extraordinarily helpful. Ashlee and Asmita are world class!!
What do you dislike about the product?
The campaign system is pretty antiquated. It could stand to be re-developed and updated. You are unable to customize very much about it and for many it is the face of the Nexthink CoE team.
What problems is the product solving and how is that benefiting you?
Nexthink is finding devices that are experiencing problems and helping us plan resolutions. It also helps us monitor our Device Experience score and lets us know how our devices are performing for our end users.
Real-time data and insights with a smooth UI
What is our primary use case?
What is most valuable?
Nexthink is valuable for showing real-time data. We also appreciate the smooth UI and dashboard. The platform is beneficial as it provides data in real time, whereas alternatives may provide up to twenty-four-hour-old data.
What needs improvement?
Deployment and user interface need improvement. The UI is hierarchical, which makes navigation complex and isn't user-friendly for those unfamiliar with it.
For how long have I used the solution?
I have been using Nexthink for a total of five years - four years on-premises and the last year in the cloud.
What do I think about the stability of the solution?
The solution is stable. I rate it ten out of ten.
How are customer service and support?
Technical support sometimes has delays, similar to SysTrack, and I rate it nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
What about the implementation team?
We have two dedicated resources for the implementation and administration of Nexthink.
What was our ROI?
Both Nexthink and SysTrack offer comparable functionality, including automation and dashboards.
What's my experience with pricing, setup cost, and licensing?
Nexthink is about 10% more expensive than SysTrack, however, it is effective, justifying the additional cost.
What other advice do I have?
Overall, I would recommend Nexthink as a first priority and rate it ten out of ten.
Nexthink enabled smarter ways of working and resolving issues at scale
What do you like best about the product?
The community interaction and user idea implementation.
The holistic and modular product mechanisms allowing me to get what i want out of it
The holistic and modular product mechanisms allowing me to get what i want out of it
What do you dislike about the product?
some key products of Nexthink are locked behind a paywall
What problems is the product solving and how is that benefiting you?
Nexthink is helping us solve various problems at scale rather than locally on a device. It allows us to take an issue, identify indicators for that issue in nexthink, and then be able to identify any other devices that have that issue, where we can then apply quick (sometimes automated) fixes
Nexthink has come in particulalry helpful for asset management and overviews of our estate
Nexthink has come in particulalry helpful for asset management and overviews of our estate
Nexthink: An incredible tool to go beyond IT excellence
What do you like best about the product?
The great capacity it brings for proactive and preventive IT support.
What do you dislike about the product?
The DEX Score has capacity to be improved.
What problems is the product solving and how is that benefiting you?
With Nexthink we are able to offer preventive and proactive IT support, being able to discover issues before it becomes massive disrupting employee productivity.
the tool that every large company should have
What do you like best about the product?
the most important thing for me with nexthink is that you can reach the online computers in seconds and query the information either from data model or by sending powershell script
this saves a lot of time because you dont have to remote the computer to understand the problem
also the other capabilities are used like dex score to understand the computers with problems
alerts and diagnostics also , application , live dashboards etc.
this saves a lot of time because you dont have to remote the computer to understand the problem
also the other capabilities are used like dex score to understand the computers with problems
alerts and diagnostics also , application , live dashboards etc.
What do you dislike about the product?
i dont dislike anything, the only thing ican say here is that it still needs improvement on NQL editor like commenting the lines etc or ability to create better charts for live dashboards etc
What problems is the product solving and how is that benefiting you?
as i sad earliert we have a lot of scripts to find and troubleshoot devices and solve different problems
alerts and diagnostics / dex are used the most to proactive searchinbg problems and after that solving them using remote actions
alerts and diagnostics / dex are used the most to proactive searchinbg problems and after that solving them using remote actions
Nexthink Iwona Rimmer - Feedback
What do you like best about the product?
Nexthink Infinity stands out as a comprehensive solution for organizations aiming to enhance their operations and digital employee experience. Having implemented this platform, we've observed several benefits that make it a valuable addition to our IT toolkit. I cant imagine not using it!
One of the most impressive features of Nexthink Infinity is its ability to provide real-time visibility into our entire IT environment. This has drastically reduced the time it takes to identify and address issues, leading to more efficient problem resolution.
One of the most impressive features of Nexthink Infinity is its ability to provide real-time visibility into our entire IT environment. This has drastically reduced the time it takes to identify and address issues, leading to more efficient problem resolution.
What do you dislike about the product?
There is a learning curve associated with using the platform effectively, which may require additional training for IT staff, can be expensive, especially for smaller organizations with limited budgets. The support could br improved
What problems is the product solving and how is that benefiting you?
Software deployments,Nexthink enhances IT support by providing real-time data and actionable insights, allowing for faster and more effective problem resolution.
Nexthink: A Vital and Resourceful Tool in Our Kit
What do you like best about the product?
What I like best about Nexthink is its utility for our 1st and 2nd line support teams. Nexthink is a tool used daily and it enables us to proactively monitor issues and reduce initial ticket numbers effectively. Additionally, it simplifies remote tasks, making them just a click away. The customer suppport is very reactive and quick, the team at Nexthink are very delightful to work with on integrating new tools and make it easy for us to use nexthink as a whole.
What do you dislike about the product?
I have not encountered any downsides with Nexthink, as it has consistently proven to be a positive tool for our team.
What problems is the product solving and how is that benefiting you?
Nexthink is allowing us to have a more proactive approach towards our technical issues, this allows us to make more time to upskill our support desks and to have a good technical experience for our customers
Incredible tool to drive efficiency and automation
What do you like best about the product?
Incredibly easy to use tool to manage digital user experience. Implementation for Infinity is extremely simple. Customer support is always quick to respond and resolve issues. It's a daily tool for the EUC team to get a hollistic view of the estate. Allows the service to perform complex troubleshooting at the click of a button.
What do you dislike about the product?
There's not much to dislike. The only downside since moving to Infinity is it seems to be that more features are being sold as paid add-ons. We could monitor applications as "Services) in the Finder but since moving to Infinity we now have to pay for Application Experience.
What problems is the product solving and how is that benefiting you?
This is helping us move towards pro-active IT and automating the repetitive issues seen.
Nexthink - Leader in Digital Employee Experience
What do you like best about the product?
Nexthink is a lightweight agent that provides so many details about endpoints.
What do you dislike about the product?
Wish there were more native fields collected rather than having a remote action. For instance, viewing installed drivers on devices. Instead of having remote actions for audio, network, display, etc, it should be collected by the collector and available to query directly within the NQL data tables.
What problems is the product solving and how is that benefiting you?
Keeping devices up-to-date with drivers has been a huge benefit for us. The remote actions run silently in the background and keep all drivers up-to-date to enhance user experiences.
Nexthink First Impressions
What do you like best about the product?
Excellent training resources, proactive support and account management. Easy to use.
What do you dislike about the product?
The NQL data model is not always intuitive.
What problems is the product solving and how is that benefiting you?
Birdeye view of estate at a glance, proactive IT support, helpful & meaningful dashboards
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