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My short and very succesfull journey with NexThink
What do you like best about the product?
It provides near real-time visibility into our associates' devices and their experience with the hardware and applications. Since the pandemic our work from home (WFH) users have more than double. As the number of WFH users went up so did our problems (conectivity, updates, latency, etc). Nextthink has empowered my organization to proactively identify and resolve issues.
Nexthink created a shift for our organization by moving away from measuring Help Desk calls as a metric of success or failure and utilizing Nexthink to proactively prevent issues, making digital end-user experience a collective responsibility akin to security.
Additionally, Nexthink analytics and dashboard capabilities enabled our firm to make data driven decisions, leading to a more efficient and effective IT operation.
Nexthink created a shift for our organization by moving away from measuring Help Desk calls as a metric of success or failure and utilizing Nexthink to proactively prevent issues, making digital end-user experience a collective responsibility akin to security.
Additionally, Nexthink analytics and dashboard capabilities enabled our firm to make data driven decisions, leading to a more efficient and effective IT operation.
What do you dislike about the product?
I would like for NexThink to continue to enhance and develop the application experience module and more in-depth visibility for virtual desktops and BYOD devices.
That said, Nexthink has been very open to feedback.
That said, Nexthink has been very open to feedback.
What problems is the product solving and how is that benefiting you?
A few things come to mind:
• Being able to make data driven decisions.
• Being able to articulate and difference device issues from application issues.
• Being able to quickly identify how many users are experiencing the same issue.
• Being able to identify and solve application load times (on-prem and SaaS).
• Being able to interact with users and quickly obtain feedback.
• Being able to resolve upgrade/updates issues without having to call the user(s).
• … and many more
• Being able to make data driven decisions.
• Being able to articulate and difference device issues from application issues.
• Being able to quickly identify how many users are experiencing the same issue.
• Being able to identify and solve application load times (on-prem and SaaS).
• Being able to interact with users and quickly obtain feedback.
• Being able to resolve upgrade/updates issues without having to call the user(s).
• … and many more
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Leading DEX Tool for a reason
What do you like best about the product?
Outside of the deep insights from our users visibly represented in their easy-to-use dashboards, their robust out-of-the-box customizable remote actions, and their fluid sentiment-gathering notification system, one of the features that I like best about Nexthink is its low code automation orchestration named Flow that allows us to quickly build logic based solutions that prevent issues from ever occurring.
What do you dislike about the product?
Nexthink is not for mobile and iOS devices. Hopefully, they will be one day, but for now, we are isolated to laptops, desktops, VMs, etc. However, there is still a rich depth of information to gather on these devices. Only a minor complaint for now.
What problems is the product solving and how is that benefiting you?
Nexthink helps us quickly and accurately validate or invalidate our assumptions about how devices behave in our environment. We can generate sentiment campaigns to see if our users are affected by problems and, if they are, remedy significant problems within a matter of days and already be a step ahead at preventing them from ever happening again.
Users experience problems that take time away from their days every day, and Nexthink is here to help give these users their time back.
Users experience problems that take time away from their days every day, and Nexthink is here to help give these users their time back.
Embrace the power of Nexthink!
What do you like best about the product?
Outstanding functionality, easey implemention, product enhancements, support and user community.
What do you dislike about the product?
There are no current issues at this time.
What problems is the product solving and how is that benefiting you?
Improving our employee experience. Reducting tickets and improving service. Using the data to fix our cloud apps.
Nexthink is the solution for creating a great digital employee experience
What do you like best about the product?
Product innovation and support. They are also very responsive to our technical demands and are good at implementing new ideas that improve the usebility of the product.
What do you dislike about the product?
The product itself has many different aspects and can be difficult to understand all the capabilities.
What problems is the product solving and how is that benefiting you?
This allows us to quickly gather detailed information from the end point and also communicate with the user to better understand their requirements. This also allows us to solve issues proactivly and provide tools to more quickly resolve issues.
Good tool to monitor end user
What do you like best about the product?
Live updates
User friendly dashboard
Monitor user system issues and software issues
Remote troubleshooting
Prefix the issue without wasting much time
User friendly dashboard
Monitor user system issues and software issues
Remote troubleshooting
Prefix the issue without wasting much time
What do you dislike about the product?
Accuracy is bit low i think and ither than that i love this
What problems is the product solving and how is that benefiting you?
Prefix user sustem issues
Remotly fox issue without raising ticket and wait for support team
Check user login and logout timing
Check history of website access
Remotly fox issue without raising ticket and wait for support team
Check user login and logout timing
Check history of website access
nexthink has large selection of pre-canned dashboard and remote actions
What do you like best about the product?
the auto buliding capability
search engine
managing end-user devices
search engine
managing end-user devices
What do you dislike about the product?
the dashboards could be more fexible and customizable prices are high
windows feature upgrade need development
windows feature upgrade need development
What problems is the product solving and how is that benefiting you?
automation of problem mangement, objectification of the review of workstation performance
delivers actionable and comprehensive real time visibility
What do you like best about the product?
the auto building capability,search engine and managing end user devices
What do you dislike about the product?
the dashboard could be more flexible ,prices is high and windows feature need development
What problems is the product solving and how is that benefiting you?
automation of problem management,objectification of review pcs performance
Great experience and Easey use
What do you like best about the product?
Ease of Implementation
Ease of Integration
Number of Features
Customer Support
Ease of Integration
Number of Features
Customer Support
What do you dislike about the product?
Application GUI interface needs more enhancement.
What problems is the product solving and how is that benefiting you?
Knowing which software applications are current and which are soon to expire
I may be addicted to NexThink
What do you like best about the product?
NexThink will revolutionise the way we work, and I am excited to see what heights we can reach.
When we first brought in NexThink, the amount of data coming in made us struggle to see the wood through the trees, but after an investment in time and training, the potential of what we can achieve with this application is outstanding.
The development team have clearly thought heavily about customer experience when creating this application, which is really key to what we want to achieve.
When we first brought in NexThink, the amount of data coming in made us struggle to see the wood through the trees, but after an investment in time and training, the potential of what we can achieve with this application is outstanding.
The development team have clearly thought heavily about customer experience when creating this application, which is really key to what we want to achieve.
What do you dislike about the product?
I think the NQL language is a bit clunky. I am slowly getting my head around it, but that has taken more time than I had hoped.
I think there may need to be more resources on using this, or maybe even think about delivering some out-of-the-box investigations in the NexThink Library that we could use as "Starting points" to help us develop our own bespoke investigations.
I think there may need to be more resources on using this, or maybe even think about delivering some out-of-the-box investigations in the NexThink Library that we could use as "Starting points" to help us develop our own bespoke investigations.
What problems is the product solving and how is that benefiting you?
For my specific job role, the amount of Helpdesk tickets is a problem. We feel like we are costantly fighting fires.
We've started delivering some Remote Actions that run based on an investigation that detects issues with user's machines, which is allowing for some automated "self-service" incident resolutions.
This is benefiting us by reducing the amount of calls coming into the Service Desk. With more of these Remote Actions, we can drastically reduce the number of calls in the future.
We've started delivering some Remote Actions that run based on an investigation that detects issues with user's machines, which is allowing for some automated "self-service" incident resolutions.
This is benefiting us by reducing the amount of calls coming into the Service Desk. With more of these Remote Actions, we can drastically reduce the number of calls in the future.
Great Tool , Awesome experience
What do you like best about the product?
Agile methodology and constant improvements in the product. Most importantly Nexthink has been great at hearing what customer wants and fulfilling it
What do you dislike about the product?
I do like the product overall and I don't dislike anything specific. But, there is always scope for improvement when developing new features in the product
What problems is the product solving and how is that benefiting you?
Visualisation of end users device performance in almost near time. This has been core need for our company
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