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Continuous employee experience measurement with Nexthink
What do you like best about the product?
To drive continuous improvements, we need continuous measurement. With data captured every day, at the right time from the right people. Nexthink allows us to automate and send sentiment campaigns to colleagues based on real-time computing context, when people have their experiences. That's great!
What do you dislike about the product?
Nothing, really. It's really important to enable and encourage colleagues to engage, adopt and use Nexthink, to get true value out of it.
What problems is the product solving and how is that benefiting you?
We aim to provide colleagues with the best digital workplace experience. Therefore, we need to gather continous feedback. Nexthink helps us to capture experience data every day, at the right time – when people are having their experience and in context such that it relates to what a colleague uses.
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Nexthink helps us identify and address inefficiencies in our endpoints.
What do you like best about the product?
We love the visibility Nexthink provides into our endpoints, applications, and user experience. This allows us to quickly identify and resolve issues. Real-time analytics, proactive monitoring, and alerting helps us take preemptive action to prevent disruptions. Actionable insights provide excellent starting points for reducing inefficiencies in the environment. The integration capability with ITSM solutions helps us bring Nexthink data and remediation actions right to our front-line support in ServiceNow.
What do you dislike about the product?
Learning NQL was a bit of a challenge, but now that I have good working knowledge of it, I understand its power in quickly accessing massive amounts of data.
What problems is the product solving and how is that benefiting you?
Nexthink is really helping us identify inefficiencies in our endpoint software offering. Management and Security tools do not always get along, and a lot of the conflicts are not visible to the naked eye. With Nexthink, we are able to quickly identify conflicts and address them. Nexthink is enabling us to build the most efficient computing experience out of the box we can offer as an Enterprise.
Nexthink delivers a paradigm shift to IT Service Delivery to a proactive environment
What do you like best about the product?
The move to the Infnity platform takes Nexthink from being a product that delivers multiple proactive functions for supporting end user computing environments to a system that puts resolutions at the finger tip of Service Desk technicians. If you use a virtual assistant or other chat bot you can put that same power at the finger tip of the end user. Add on workflow in Nexthink and you can now proactively identify situations using investigations, communicate out to end users before they report or identify an issue, give the end user choices on how to resolve the issue by selecting a remote action to run or having the system run a remote action and then notifying the end user it is done. Last Nexthink will even create a ticket in your ITSM system for tracking purposes.
You do not need to have any coding experience all though knowing a bit of Power Shell scripting doesn't hurt. It is very easy to maintain and to build upon what you have done previously. Inaddition to all the features I mentioned above there is so much more including application experieince, software metering, and much more.
We have been a client for over 4 years and their support and partnership to make our deployment a success is as good or better than any other product I have ever used. They truly act upon the idea that our success is their success.
We ue Nexthink everyday throughout IT for trpubleshoot, problem resolution, reporting. CMDB updates, Sw upgrades, License management, Surveys, and so much more.
You do not need to have any coding experience all though knowing a bit of Power Shell scripting doesn't hurt. It is very easy to maintain and to build upon what you have done previously. Inaddition to all the features I mentioned above there is so much more including application experieince, software metering, and much more.
We have been a client for over 4 years and their support and partnership to make our deployment a success is as good or better than any other product I have ever used. They truly act upon the idea that our success is their success.
We ue Nexthink everyday throughout IT for trpubleshoot, problem resolution, reporting. CMDB updates, Sw upgrades, License management, Surveys, and so much more.
What do you dislike about the product?
It is hard for me to identify anything I dislike about Nexthink. The advances they have made with the new Infinity cloud based platform have resolved all of my concerns.
What problems is the product solving and how is that benefiting you?
It is improving the service our front line technians are able to deliver
It is improving the accuracy of our IT Asset Management. This is critical for collecting machines back and making sure people get new computers when needed most.
Speeds up the rollout of required software updates. Engage function let's us easily get the users attention without sending another missed email and easily delivers reports on the stragglers who put off updates
Identifies system issues and enables the roll out of solutions to all systems with the same configuration in a matter of minutes
Proactive identification and automation decrease the number of tickets that need to be handled by a human
Software metering identifies users who have but are not using applications. This enables the easy removal of software with a quick communication out to the user that the license has been removed and can even offer a way for the person to get the app re-installed if it is still needed.
There is so much more but these are some of the key ways Nexthink is benefitting our technology environment.
It is improving the accuracy of our IT Asset Management. This is critical for collecting machines back and making sure people get new computers when needed most.
Speeds up the rollout of required software updates. Engage function let's us easily get the users attention without sending another missed email and easily delivers reports on the stragglers who put off updates
Identifies system issues and enables the roll out of solutions to all systems with the same configuration in a matter of minutes
Proactive identification and automation decrease the number of tickets that need to be handled by a human
Software metering identifies users who have but are not using applications. This enables the easy removal of software with a quick communication out to the user that the license has been removed and can even offer a way for the person to get the app re-installed if it is still needed.
There is so much more but these are some of the key ways Nexthink is benefitting our technology environment.
Feature-rich EUEM suite with possibilities & challenges
What do you like best about the product?
Powerful technical solutions for insights & remediation combined with user focussed communication abilities. Very responsive to feedback and customer input.
What do you dislike about the product?
Integration with other data/insights & end-point software vendors is difficult. Maturity of the platform (security features still underdeveloped). Fuzzy communication about product roadmap.
What problems is the product solving and how is that benefiting you?
Troubleshooting, performance monitoring, faster problem remediation, proactive problem prevention, change support, user feedback collection, major incident communication.
All your EUC information in one place
What do you like best about the product?
Clear information on what is going on across the environment
Remote Actions
Very good engagement/support from the Vendor
Easy collector deployment/updates
Remote Actions
Very good engagement/support from the Vendor
Easy collector deployment/updates
What do you dislike about the product?
Session timeouts need more granularity
Lots to learn to make the software useful ( although good onboarding process from Nexthink)
Lots to learn to make the software useful ( although good onboarding process from Nexthink)
What problems is the product solving and how is that benefiting you?
We are pushing towards proactive monitoring, solving the issues before the end user is aware. This reduces the overall number of tickets.
DEX score means we can present easily understood numbers to management, showing trends and ssetting targets.
Lots of functions which we will be exploring over the coming months.
DEX score means we can present easily understood numbers to management, showing trends and ssetting targets.
Lots of functions which we will be exploring over the coming months.
Digital Experience: combining hard data with user sentiment
What do you like best about the product?
Nexthink is our main tooling when it comes to measure the Digital Experience of our colleagues. What stands out most is that Nexthink combines hard data about endpoint together with user sentiment. It helps us understand what is important for our user and how they experience the products that we provide.
Next to that we also are able to switch from reactive to proactive and through remediation we prevent disruptions for our users. If we are not able to solve the issues through remediation an alert will be sent to our ticketing system in order for engineers to solve the issues
Also the ability to build your own campaigns makes it posible to measure the sentiment of journey which are most important for your stakeholders.
Next to that we also are able to switch from reactive to proactive and through remediation we prevent disruptions for our users. If we are not able to solve the issues through remediation an alert will be sent to our ticketing system in order for engineers to solve the issues
Also the ability to build your own campaigns makes it posible to measure the sentiment of journey which are most important for your stakeholders.
What do you dislike about the product?
You need quite some knowledge to really get the most out of all the data that Nexthink can provide you.
What problems is the product solving and how is that benefiting you?
The journey from reactive to proactive.
Easy to use DEX at a competitive price
What do you like best about the product?
Nexthink enabled us to significantly improve the services we provide to our clients, which resulted in increased productivity as well as overall client happiness with our services.
What do you dislike about the product?
Some on-prem features, such as Network View, are not yet available in the cloud platform.
What problems is the product solving and how is that benefiting you?
Increasing the quality of our services by being able to proactively support our clients and improve user satisfation and productivity.
Nexthink is a fantastic product
What do you like best about the product?
Nexthink provides us critical detailed data about our endpoints.
What do you dislike about the product?
NQL could be a little easier to use. It is used to create custom investigations
What problems is the product solving and how is that benefiting you?
We needed Nexthink to provide valuable data about end users machines once they were sent home during the pandemic. Nexthink allows us to see things like blue screens, crashes, ISP performance, wireless signal strength, among several other things like CPU usage, and disk queue length. Having a SaaS platform means we get features added almost every month.
Betting on Automation
What do you like best about the product?
Visibility of devices
Remote actions
Automating Retome actions
Remote actions
Automating Retome actions
What do you dislike about the product?
Unable to use inifinity on Win7
Cost of server licence
Cost of server licence
What problems is the product solving and how is that benefiting you?
Nexthink gives a view of our estate. We have used Nexthink to deploy apps to our estate and bypass SCCM.
Give the employees a voice!
What do you like best about the product?
Nexthink gives the employees a direct feedback loop to IT to help focus on improvements that matter
What do you dislike about the product?
In a hybrid environment (Infinity/V6) it can cause some complications
What problems is the product solving and how is that benefiting you?
Employees have never had a voice in the past and a direct view into how IT can help make improvements that matter. This is where it shines
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