Nexthink Infinity Platform
Nexthink SAExternal reviews
378 reviews
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Client Support can be so easy...
What do you like best about the product?
if you use nexthink!
It is ease to use and we ask ourselves every week, how the h*** were we able to support the clients before we started using nexthink and there are so much more use cases beyond support.
We implemented an M365 availabilty and performance monitoring. With this, we are able to see problems with M365 products before Microsoft can share an outage.
This monitoring can be implented for every Service you want, in our case for Proxy Server, Software Deployment, etc.
Our Helpdesk loves nexthink as well. We provided multiple Powershell Scripts (Remote Actions) to them and they use it every single day.
It is ease to use and we ask ourselves every week, how the h*** were we able to support the clients before we started using nexthink and there are so much more use cases beyond support.
We implemented an M365 availabilty and performance monitoring. With this, we are able to see problems with M365 products before Microsoft can share an outage.
This monitoring can be implented for every Service you want, in our case for Proxy Server, Software Deployment, etc.
Our Helpdesk loves nexthink as well. We provided multiple Powershell Scripts (Remote Actions) to them and they use it every single day.
What do you dislike about the product?
Some Investigations are a little bit tricky to create because the key matching in the database in the onprem solution ist not given. But it seems that this circumstance is no longer a problem with nexthink infinity
What problems is the product solving and how is that benefiting you?
nexthink is saving time because we can troubleshoot nearly all problems appearing on our clients
From reactive to proactive, now leading the way.
What do you like best about the product?
The sheer amount of data we have no visibility of and the ability to correlate them.
What do you dislike about the product?
Writing NQL can be complicated, but is getting easier with the use of AI
What problems is the product solving and how is that benefiting you?
Allowing the support teams to be proactive and attribute a score to the service we provide.
Nexthinks consisten improvement of their Innovative Solutions
What do you like best about the product?
Nexthink helps to understand our IT infrastructure. Helps to identify and resolve problems quicker, but also to optimize the IT environement and what is most important improve the user experience.
What do you dislike about the product?
It takes some time to learn how to use the platform effectively. There are good articles and the community is great, but still it needs focus on the topic.
What problems is the product solving and how is that benefiting you?
We can proactively identify problems and fix them before the user notices them and they restrict their work. It helped us with some task, where we coud not find a proper way to do them with other tools like SCCM, Intune etc. which should be able to solve them too.
Recognize problems in the IT infrastructure and react in a timely manner.
Recognize problems in the IT infrastructure and react in a timely manner.
An amazing customer experience while learning more about our company's digital experience
What do you like best about the product?
Nexthink is very dedicated to ensuring their customers have a good experience using their tool. Getting all of the insightful data that Nexthink provides is just the first step - it's their guidance on how to use that data and Nexthink Infinity's various features effectively that makes their tool such an asset.
What do you dislike about the product?
It offers so much that it can be overwhelming to decide where to focus. Learning their "NQL" query language was a bit daunting, but they are addressing that with the AI-powered Assist functionality.
What problems is the product solving and how is that benefiting you?
Nexthink is providing us insight into who has local admin access on devices, drivers that are not performing well along with benchmark data about other driver versions that perform better, usage stats on software to determine appropriate licensing, performance of devices to help us evaluate whether we should replace a device that is out of warranty or realize some cost savings by prolong its use.
Nexthink Review From an Engineer's Perspective
What do you like best about the product?
Nexthink has live dashboards focused on the end user's experience. It has device timelines with errors, system crashes, and hardware utilizations shown in an intuitive GUI. Our service account manager is eager to create custom dashboards tailored to our enterprise's needs.
What do you dislike about the product?
MacOS parity for Nexthink library packs and capabilities is not where it should be compared to Windows devices. Custom remote actions must be signed internally, not by Nexthink.
What problems is the product solving and how is that benefiting you?
Nexthink is a tool to measure device performance and the end user sentiment/experience in a way no device management solution provides. For a company that cares deeply about the employee experience and sentiment with the devices they use, this allows us to make impactful, data-driven decisions regarding what devices we deploy.
Best technology for DEX experience
What do you like best about the product?
Automations, remediations, employee engagement.
What do you dislike about the product?
Nothing to be disliked. Pioneer in its zone
What problems is the product solving and how is that benefiting you?
Improved employee digital experience, saves a huge cost in hardware refresh, software license optimization.
Easy to use platform with near real time, actionable data insights
What do you like best about the product?
Great connectivty to business tools and platforms like Teams, Azure and Service Now.
Clear organisation and presentation of data allowing for actionable insights.
Automated remote actions based on user behaviour and PC performance triggers.
Clear organisation and presentation of data allowing for actionable insights.
Automated remote actions based on user behaviour and PC performance triggers.
What do you dislike about the product?
Specific query language only to this product vs using standard query language like SQL, makes progress slower in realsing value for advanced queries.
What problems is the product solving and how is that benefiting you?
Understanding the user pain points when using business tools regrdless of whether or not a ticket has been logged for an issue. This in turns allows us to more proactive for issues in our environment by eleminating the issue for everyone, not just those logging tickets.
Increased user engagement using campaigns vs sending emails out for feedback. Moving us from below the average industry standard response rates to adove the average industry standard response rates gives us a better representation of our users sentiment for the tools and services we offer.
Increased user engagement using campaigns vs sending emails out for feedback. Moving us from below the average industry standard response rates to adove the average industry standard response rates gives us a better representation of our users sentiment for the tools and services we offer.
Continuous employee experience measurement with Nexthink
What do you like best about the product?
To drive continuous improvements, we need continuous measurement. With data captured every day, at the right time from the right people. Nexthink allows us to automate and send sentiment campaigns to colleagues based on real-time computing context, when people have their experiences. That's great!
What do you dislike about the product?
Nothing, really. It's really important to enable and encourage colleagues to engage, adopt and use Nexthink, to get true value out of it.
What problems is the product solving and how is that benefiting you?
We aim to provide colleagues with the best digital workplace experience. Therefore, we need to gather continous feedback. Nexthink helps us to capture experience data every day, at the right time – when people are having their experience and in context such that it relates to what a colleague uses.
Nexthink helps us identify and address inefficiencies in our endpoints.
What do you like best about the product?
We love the visibility Nexthink provides into our endpoints, applications, and user experience. This allows us to quickly identify and resolve issues. Real-time analytics, proactive monitoring, and alerting helps us take preemptive action to prevent disruptions. Actionable insights provide excellent starting points for reducing inefficiencies in the environment. The integration capability with ITSM solutions helps us bring Nexthink data and remediation actions right to our front-line support in ServiceNow.
What do you dislike about the product?
Learning NQL was a bit of a challenge, but now that I have good working knowledge of it, I understand its power in quickly accessing massive amounts of data.
What problems is the product solving and how is that benefiting you?
Nexthink is really helping us identify inefficiencies in our endpoint software offering. Management and Security tools do not always get along, and a lot of the conflicts are not visible to the naked eye. With Nexthink, we are able to quickly identify conflicts and address them. Nexthink is enabling us to build the most efficient computing experience out of the box we can offer as an Enterprise.
Nexthink delivers a paradigm shift to IT Service Delivery to a proactive environment
What do you like best about the product?
The move to the Infnity platform takes Nexthink from being a product that delivers multiple proactive functions for supporting end user computing environments to a system that puts resolutions at the finger tip of Service Desk technicians. If you use a virtual assistant or other chat bot you can put that same power at the finger tip of the end user. Add on workflow in Nexthink and you can now proactively identify situations using investigations, communicate out to end users before they report or identify an issue, give the end user choices on how to resolve the issue by selecting a remote action to run or having the system run a remote action and then notifying the end user it is done. Last Nexthink will even create a ticket in your ITSM system for tracking purposes.
You do not need to have any coding experience all though knowing a bit of Power Shell scripting doesn't hurt. It is very easy to maintain and to build upon what you have done previously. Inaddition to all the features I mentioned above there is so much more including application experieince, software metering, and much more.
We have been a client for over 4 years and their support and partnership to make our deployment a success is as good or better than any other product I have ever used. They truly act upon the idea that our success is their success.
We ue Nexthink everyday throughout IT for trpubleshoot, problem resolution, reporting. CMDB updates, Sw upgrades, License management, Surveys, and so much more.
You do not need to have any coding experience all though knowing a bit of Power Shell scripting doesn't hurt. It is very easy to maintain and to build upon what you have done previously. Inaddition to all the features I mentioned above there is so much more including application experieince, software metering, and much more.
We have been a client for over 4 years and their support and partnership to make our deployment a success is as good or better than any other product I have ever used. They truly act upon the idea that our success is their success.
We ue Nexthink everyday throughout IT for trpubleshoot, problem resolution, reporting. CMDB updates, Sw upgrades, License management, Surveys, and so much more.
What do you dislike about the product?
It is hard for me to identify anything I dislike about Nexthink. The advances they have made with the new Infinity cloud based platform have resolved all of my concerns.
What problems is the product solving and how is that benefiting you?
It is improving the service our front line technians are able to deliver
It is improving the accuracy of our IT Asset Management. This is critical for collecting machines back and making sure people get new computers when needed most.
Speeds up the rollout of required software updates. Engage function let's us easily get the users attention without sending another missed email and easily delivers reports on the stragglers who put off updates
Identifies system issues and enables the roll out of solutions to all systems with the same configuration in a matter of minutes
Proactive identification and automation decrease the number of tickets that need to be handled by a human
Software metering identifies users who have but are not using applications. This enables the easy removal of software with a quick communication out to the user that the license has been removed and can even offer a way for the person to get the app re-installed if it is still needed.
There is so much more but these are some of the key ways Nexthink is benefitting our technology environment.
It is improving the accuracy of our IT Asset Management. This is critical for collecting machines back and making sure people get new computers when needed most.
Speeds up the rollout of required software updates. Engage function let's us easily get the users attention without sending another missed email and easily delivers reports on the stragglers who put off updates
Identifies system issues and enables the roll out of solutions to all systems with the same configuration in a matter of minutes
Proactive identification and automation decrease the number of tickets that need to be handled by a human
Software metering identifies users who have but are not using applications. This enables the easy removal of software with a quick communication out to the user that the license has been removed and can even offer a way for the person to get the app re-installed if it is still needed.
There is so much more but these are some of the key ways Nexthink is benefitting our technology environment.
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