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Nexthink Analytics is the future IT support model
What do you like best about the product?
Live Dashboard gives a clear picture and realtime analytics of the IT issues
Proactive problem identification on large number of devices and remediation
This tool can be adopted by all the support streams such as Service Desk, GOSS, Wifi and any other support group
The tool integration with Service Now or any other third party tool makes it easier for agents to resolve issues immediately without the user's interaction
Proactive problem identification on large number of devices and remediation
This tool can be adopted by all the support streams such as Service Desk, GOSS, Wifi and any other support group
The tool integration with Service Now or any other third party tool makes it easier for agents to resolve issues immediately without the user's interaction
What do you dislike about the product?
Still lot more developments required such as Windows Feature upgrade invoking
Invoking Windows updates on a monthly patch cycle
This also has to be integrated with Ms Endpoint Analytics as the large part of the organisations use MS products
Invoking Windows updates on a monthly patch cycle
This also has to be integrated with Ms Endpoint Analytics as the large part of the organisations use MS products
What problems is the product solving and how is that benefiting you?
Live Dashboard is helping us to monitor the compliance issues such as
Crowdstrike missing from the devices
Antivirus missing on the devices
Bitlocker disabled or unprotected devices
This shows us which devices need remediation which is a regular routine for a company like us. The remote action really helps to remediate the devices remotely without the users interaction
Nexthink analytics help us to proactive identify problems such as over heated CPU devices and high memory consumption devices, Battery healthy and the device health. This helps us to take the decision for a hardware Refresh
Nexthink Integration with Service Now and Chatbot is really helping to save productive hours by running the remote action remotely to solve the issues
Crowdstrike missing from the devices
Antivirus missing on the devices
Bitlocker disabled or unprotected devices
This shows us which devices need remediation which is a regular routine for a company like us. The remote action really helps to remediate the devices remotely without the users interaction
Nexthink analytics help us to proactive identify problems such as over heated CPU devices and high memory consumption devices, Battery healthy and the device health. This helps us to take the decision for a hardware Refresh
Nexthink Integration with Service Now and Chatbot is really helping to save productive hours by running the remote action remotely to solve the issues
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Good product. Good people.
What do you like best about the product?
Nexthink provides a large amount of actionable information about the computing environment for our customers
What do you dislike about the product?
The learning curve is very steep and the documentation doe not nearly cover everything required.
What problems is the product solving and how is that benefiting you?
Providing our customers insights into problem areas of their end user computing environment.
Nexthink
What do you like best about the product?
Nexthink stands out for its proactive approach to IT management, providing real-time insights into user experience and infrastructure health. It empowers IT teams to identify and resolve issues before they impact users, ensuring a seamless digital experience.
What do you dislike about the product?
no dislikes, eveyrthing is clear in terms of deliverables to action items.
What problems is the product solving and how is that benefiting you?
Nexthink addresses a range of critical challenges faced by IT organizations today, particularly in the era of remote and hybrid work environments like 1.Poor User Experience , 2.Lack of End-to-End Visibility , 3.Reactive Troubleshooting ,4.Siloed IT Operations.
Nexthink , a powerful tool with a great company behind.
What do you like best about the product?
Nexthink has a huge potential to create benefits and enable cost saving for the companies using it in regards to the IT Infrastructure.
What do you dislike about the product?
There is only one thing which I am partially unhappy with: releasing half-way through solutions for usage.
What problems is the product solving and how is that benefiting you?
- Resolving issues before the end users would even start noticing it
- Supporting IT personell with useful information what they can look up without connecting to the user's device, this is saving time for the end user and for the IT Agent as well
- Supporting IT Product responsible teams in their strategic decisions with hard fact data and insights
- Reaching out to end users with issues and guiding them towards the solution
- Automated ticket creation for issues which cannot be solved remotely
- Supporting IT personell with useful information what they can look up without connecting to the user's device, this is saving time for the end user and for the IT Agent as well
- Supporting IT Product responsible teams in their strategic decisions with hard fact data and insights
- Reaching out to end users with issues and guiding them towards the solution
- Automated ticket creation for issues which cannot be solved remotely
Excellent tool for quickly aiding investigations and highlighting issues
What do you like best about the product?
So much information. We only use about 50% of the functionality and that still justifies the cost.
This is something that is in daily use in our team of 7-10. Initial training for new users is very quick as it's so easy to pick up and get the key information we need.
If you're then prepared to put in the extra effort then the
This is something that is in daily use in our team of 7-10. Initial training for new users is very quick as it's so easy to pick up and get the key information we need.
If you're then prepared to put in the extra effort then the
What do you dislike about the product?
Too much information! Very easy to get sidetracked and needs a lot of time investment to get the best out of it
What problems is the product solving and how is that benefiting you?
Site based performance issues - have quickly been able to discover the source of network issues when they are caused by on site data transfers. It will also just as quickly rule out the network if that is not the issue
Asset management - Keeping track of who has what asset and where it is
Asset management - Keeping track of who has what asset and where it is
Really Good
What do you like best about the product?
Being able to create Live dashboards with teams to give them a one stop view of the data they want to see on a daily basis. Then being able to create Remote Actions to bring in even more data.
What do you dislike about the product?
The really good things from the nexthink Finder havent made it accross to the Infinity version yet. Like Network view. App load times, Avg network response times, being able to create scores for apps etc.
What problems is the product solving and how is that benefiting you?
We have a issue with Outlook Addins crashing Outlook alot of times. Nexthink is working with us to provide out Colaboration team and Microsoft the data after every crash so we can get to the bottom of what is causing the crashes. We also have a number of drivers crashing. n the past 3 months we have removed unnessesary drivers from our devices, which in September crashed 90,000 times.
The best DEX management tool for workstations
What do you like best about the product?
The overall product is simple, easy to use, does the job very well in all aspect.
What do you dislike about the product?
The new version of Nexthink need Nexthink Query Language (NQL) knowledge to be able investigate for data extraction that wasn't a need earlier version of Nexthink. Additionally, product support need improvement.
What problems is the product solving and how is that benefiting you?
Primarily challenges that the tool help us with is Digital Experience Management, Workstation Compliance and business application performance monitoring. Additionally, gives a clear view to the proactive items to focus on with automation
Helpful tool to aid investigation and identify issues across your organisation.
What do you like best about the product?
The depth and reliability of the information gathered from all devices.
What do you dislike about the product?
The inability of campaigns to automatically identify the main users of devices in order to set schedules to send information to users if their device has issues.
What problems is the product solving and how is that benefiting you?
Mainly idintifying automating remedy of issues with endpoints via the use of remote actions working from schedules, alongside making it easy to see what is causing problems on target devices for the use of service desk and desktop agents.
Leading the DEX evolution!
What do you like best about the product?
Nexthink was implemented in our business 3 years. Since then, it has transformed our day-to-day work and view of our business needs. The DEX specifically has driven countless proactive initiatives which would not have been possible before, the coupled up with Library Packs of Remote Actions, has made many quick, impactful changes to the way we operate, and ultimately spend our time.
What do you dislike about the product?
There's not much to dislike about Nexthink, but an easier way to track costs saved and track value when implementing a change would be very useful.
What problems is the product solving and how is that benefiting you?
Logon speeds, RAM utilisation, SCCM Client repairs, improved speed tracking down devices, dashboards for live monitoring and real-time trending.
A great blend of visibility and proactively
What do you like best about the product?
Nexthink gives an almost full spectrum view of the desktop environment so that you can reach users more effectively, and fix their issues quicker and with more convieniece.
What do you dislike about the product?
NQL, the query language that next think is built on, is not very user friendly. You need to invest time in learning and getting used to it which has been tough as the environment prior to Infinity pretty much had a gui for everything you needed to do so you didn't have to worry about code.
What problems is the product solving and how is that benefiting you?
Nexthink helps us keep track of the stability of our businesses core apps. We can trend a graph stability across long periods so that when there is a problem, we spot and resolve it quickly
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