Nexthink Infinity Platform
Nexthink SAExternal reviews
378 reviews
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nexthink has large selection of pre-canned dashboard and remote actions
What do you like best about the product?
the auto buliding capability
search engine
managing end-user devices
search engine
managing end-user devices
What do you dislike about the product?
the dashboards could be more fexible and customizable prices are high
windows feature upgrade need development
windows feature upgrade need development
What problems is the product solving and how is that benefiting you?
automation of problem mangement, objectification of the review of workstation performance
delivers actionable and comprehensive real time visibility
What do you like best about the product?
the auto building capability,search engine and managing end user devices
What do you dislike about the product?
the dashboard could be more flexible ,prices is high and windows feature need development
What problems is the product solving and how is that benefiting you?
automation of problem management,objectification of review pcs performance
Great experience and Easey use
What do you like best about the product?
Ease of Implementation
Ease of Integration
Number of Features
Customer Support
Ease of Integration
Number of Features
Customer Support
What do you dislike about the product?
Application GUI interface needs more enhancement.
What problems is the product solving and how is that benefiting you?
Knowing which software applications are current and which are soon to expire
I may be addicted to NexThink
What do you like best about the product?
NexThink will revolutionise the way we work, and I am excited to see what heights we can reach.
When we first brought in NexThink, the amount of data coming in made us struggle to see the wood through the trees, but after an investment in time and training, the potential of what we can achieve with this application is outstanding.
The development team have clearly thought heavily about customer experience when creating this application, which is really key to what we want to achieve.
When we first brought in NexThink, the amount of data coming in made us struggle to see the wood through the trees, but after an investment in time and training, the potential of what we can achieve with this application is outstanding.
The development team have clearly thought heavily about customer experience when creating this application, which is really key to what we want to achieve.
What do you dislike about the product?
I think the NQL language is a bit clunky. I am slowly getting my head around it, but that has taken more time than I had hoped.
I think there may need to be more resources on using this, or maybe even think about delivering some out-of-the-box investigations in the NexThink Library that we could use as "Starting points" to help us develop our own bespoke investigations.
I think there may need to be more resources on using this, or maybe even think about delivering some out-of-the-box investigations in the NexThink Library that we could use as "Starting points" to help us develop our own bespoke investigations.
What problems is the product solving and how is that benefiting you?
For my specific job role, the amount of Helpdesk tickets is a problem. We feel like we are costantly fighting fires.
We've started delivering some Remote Actions that run based on an investigation that detects issues with user's machines, which is allowing for some automated "self-service" incident resolutions.
This is benefiting us by reducing the amount of calls coming into the Service Desk. With more of these Remote Actions, we can drastically reduce the number of calls in the future.
We've started delivering some Remote Actions that run based on an investigation that detects issues with user's machines, which is allowing for some automated "self-service" incident resolutions.
This is benefiting us by reducing the amount of calls coming into the Service Desk. With more of these Remote Actions, we can drastically reduce the number of calls in the future.
Great Tool , Awesome experience
What do you like best about the product?
Agile methodology and constant improvements in the product. Most importantly Nexthink has been great at hearing what customer wants and fulfilling it
What do you dislike about the product?
I do like the product overall and I don't dislike anything specific. But, there is always scope for improvement when developing new features in the product
What problems is the product solving and how is that benefiting you?
Visualisation of end users device performance in almost near time. This has been core need for our company
Fast and reliable tool
What do you like best about the product?
The very first thing I like in Nextink is, pre-configured investigations.
We can get the initial insights about device/user/application etc., just by giving a keyword in the search box, which is very fast.
It is the savior while resolving the critical incidents.
Implementaion is easy. Wonderful support by professional services team.
Excellent customer support. Quick and responsible support team.
We can get the initial insights about device/user/application etc., just by giving a keyword in the search box, which is very fast.
It is the savior while resolving the critical incidents.
Implementaion is easy. Wonderful support by professional services team.
Excellent customer support. Quick and responsible support team.
What do you dislike about the product?
The data retention period should be extended.
What problems is the product solving and how is that benefiting you?
Compliance issues
Security application compliance issues
Removal of vulnerable applications
Patch updates compliance monitoring
Notifications to the users about the transformation projects
Resolving the top call drivers with remote actions
Security application compliance issues
Removal of vulnerable applications
Patch updates compliance monitoring
Notifications to the users about the transformation projects
Resolving the top call drivers with remote actions
Reliable Tool
What do you like best about the product?
Act and Enage. Easy to analysis & track the compliance through dashboard. Easy to Intergrate with other tools.
What do you dislike about the product?
Data can be exported only for last 14 days.
What problems is the product solving and how is that benefiting you?
Analysis, Campaign, Act & Intergration.
Very nice and smooth Experience in conducting our daily operations.
What do you like best about the product?
Ease of use and flexibility while deploying new Actions.
What do you dislike about the product?
Unclear status while Action is running (waiting for device)
What problems is the product solving and how is that benefiting you?
Nexthink is helping us to keep healthy compliance status in our environment and proactive actions against compliance issues
Best digital experience management tool
What do you like best about the product?
The team provides exceptional service and support. They are always available and respond quickly to our queries. They connect on regular basis to discuss the pain points and help our team in tackling them.
I worked on Application Experience Module and below are the things I liked about it
• Nexthink enabled us to monitor the performance of applications and identify the root cause of any issues faced by users
• With its advanced features, we swiftly determined the underlying application issues faced by the users and took prompt action to resolve them using remote actions and campaign features
• Whether it's a slow-loading page, access issue, or any other related issue, Nexthink empowered us to investigate the issue and remotely trigger the necessary actions on the user's device to address the problem effectively
I worked on Application Experience Module and below are the things I liked about it
• Nexthink enabled us to monitor the performance of applications and identify the root cause of any issues faced by users
• With its advanced features, we swiftly determined the underlying application issues faced by the users and took prompt action to resolve them using remote actions and campaign features
• Whether it's a slow-loading page, access issue, or any other related issue, Nexthink empowered us to investigate the issue and remotely trigger the necessary actions on the user's device to address the problem effectively
What do you dislike about the product?
There is no such downside, to better understand and analyze the data one has to learn NQL quering which is a custom query language used in Nexthink.
What problems is the product solving and how is that benefiting you?
I worked on Application Experience Module and below are the problems it helped us with:
Nexthink helped us with effective license management for the applications, which helps with cost savings.
It also helped us with proactive alerting of the issues, which helped the applications team to resolve issues below application outages and service tickets.
It improved the employees productivity on the application as necessary actions were taken by the team when dex score reduced.
Nexthink helped us with effective license management for the applications, which helps with cost savings.
It also helped us with proactive alerting of the issues, which helped the applications team to resolve issues below application outages and service tickets.
It improved the employees productivity on the application as necessary actions were taken by the team when dex score reduced.
Nexthink - A complete solution to track your applications performance
What do you like best about the product?
Ease of use of Nexthink and detailed knowledge provided to make sure the implementation is smooth. It's easy to integrate and customer support is also helpful in customizing solutions as per your needs.
What do you dislike about the product?
The UI/UX can be further improved to provide more seamless experience and more visulization features can be added
What problems is the product solving and how is that benefiting you?
Nexthink is helping in capturing and analyzing employee experience for multiple applications.
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