Nexthink Infinity Platform
Nexthink SAExternal reviews
378 reviews
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Brilliant, conscientious and very supportive experience
What do you like best about the product?
The people... they understand immediately our challenges!
What do you dislike about the product?
I don't think there's anything I dislike!
What problems is the product solving and how is that benefiting you?
Demand reduction in the immeidate term.
Experience feedback!
Experience feedback!
Review as customer
What do you like best about the product?
Nexthink is powerfull and flexible which helps in certain uscases
What do you dislike about the product?
I havent experianced anything yet due to good experiance
What problems is the product solving and how is that benefiting you?
Metering, certain investigations which solves major problem I cant share in detail.
Potential of savings.
Potential of savings.
The future is here with Nexthink
What do you like best about the product?
Nexthink is a versatile tool making the everyday of a service desk agent easier. By helping the agents we are also saving a lot of time for the users, customers, to avoid asking questions we can check in the tool. Amplify is a fantastic addition to the company toolset. Knowing so much without asking anything is remarkable.
The integration of new features such as remote actions is a must for a Service Desk, to perform quick actions that would take a lot of time if done manually.
Nexthink is constantly improving it's features, hence from the customer support side we are able to provide better and better support.
The integration of new features such as remote actions is a must for a Service Desk, to perform quick actions that would take a lot of time if done manually.
Nexthink is constantly improving it's features, hence from the customer support side we are able to provide better and better support.
What do you dislike about the product?
I cannot say anything that I dislike regarding Nexthink. There is however a huge need to monitor mobile devices as well. It would be great to have Nexthink installed on iPhones, iPads to monitor the "health" of these devices.
What problems is the product solving and how is that benefiting you?
Nexthink is currently working as:
1. Running preventive actions in the background in order to resolve issues, without being seen
2. Open proactive tickets for certain type of issues.
3. Helps Service Desk and SMEs to find the source of the issues quicker.
The main benefits are:
1. Overall less call
2. Calls are shorter and agents are more efficient
3. Users doesn't have to look for all the information needed for the troubleshooting (which in most case is challenging for them)
1. Running preventive actions in the background in order to resolve issues, without being seen
2. Open proactive tickets for certain type of issues.
3. Helps Service Desk and SMEs to find the source of the issues quicker.
The main benefits are:
1. Overall less call
2. Calls are shorter and agents are more efficient
3. Users doesn't have to look for all the information needed for the troubleshooting (which in most case is challenging for them)
Best Digital Experience Solution in Industry
What do you like best about the product?
Very helpful software in driving daily operations and running invenstgations when required. Easy of use for begnineers also.
What do you dislike about the product?
Failure in large size software deployments especially in low bandwidth environment.
What problems is the product solving and how is that benefiting you?
Whenever new issues arises in environment we can easily investigate, identify and start working on resolving the issue. Along with daily operations and alerts.
Nexthink Analytics is the future IT support model
What do you like best about the product?
Live Dashboard gives a clear picture and realtime analytics of the IT issues
Proactive problem identification on large number of devices and remediation
This tool can be adopted by all the support streams such as Service Desk, GOSS, Wifi and any other support group
The tool integration with Service Now or any other third party tool makes it easier for agents to resolve issues immediately without the user's interaction
Proactive problem identification on large number of devices and remediation
This tool can be adopted by all the support streams such as Service Desk, GOSS, Wifi and any other support group
The tool integration with Service Now or any other third party tool makes it easier for agents to resolve issues immediately without the user's interaction
What do you dislike about the product?
Still lot more developments required such as Windows Feature upgrade invoking
Invoking Windows updates on a monthly patch cycle
This also has to be integrated with Ms Endpoint Analytics as the large part of the organisations use MS products
Invoking Windows updates on a monthly patch cycle
This also has to be integrated with Ms Endpoint Analytics as the large part of the organisations use MS products
What problems is the product solving and how is that benefiting you?
Live Dashboard is helping us to monitor the compliance issues such as
Crowdstrike missing from the devices
Antivirus missing on the devices
Bitlocker disabled or unprotected devices
This shows us which devices need remediation which is a regular routine for a company like us. The remote action really helps to remediate the devices remotely without the users interaction
Nexthink analytics help us to proactive identify problems such as over heated CPU devices and high memory consumption devices, Battery healthy and the device health. This helps us to take the decision for a hardware Refresh
Nexthink Integration with Service Now and Chatbot is really helping to save productive hours by running the remote action remotely to solve the issues
Crowdstrike missing from the devices
Antivirus missing on the devices
Bitlocker disabled or unprotected devices
This shows us which devices need remediation which is a regular routine for a company like us. The remote action really helps to remediate the devices remotely without the users interaction
Nexthink analytics help us to proactive identify problems such as over heated CPU devices and high memory consumption devices, Battery healthy and the device health. This helps us to take the decision for a hardware Refresh
Nexthink Integration with Service Now and Chatbot is really helping to save productive hours by running the remote action remotely to solve the issues
Nexthink
What do you like best about the product?
Nexthink stands out for its proactive approach to IT management, providing real-time insights into user experience and infrastructure health. It empowers IT teams to identify and resolve issues before they impact users, ensuring a seamless digital experience.
What do you dislike about the product?
no dislikes, eveyrthing is clear in terms of deliverables to action items.
What problems is the product solving and how is that benefiting you?
Nexthink addresses a range of critical challenges faced by IT organizations today, particularly in the era of remote and hybrid work environments like 1.Poor User Experience , 2.Lack of End-to-End Visibility , 3.Reactive Troubleshooting ,4.Siloed IT Operations.
Nexthink , a powerful tool with a great company behind.
What do you like best about the product?
Nexthink has a huge potential to create benefits and enable cost saving for the companies using it in regards to the IT Infrastructure.
What do you dislike about the product?
There is only one thing which I am partially unhappy with: releasing half-way through solutions for usage.
What problems is the product solving and how is that benefiting you?
- Resolving issues before the end users would even start noticing it
- Supporting IT personell with useful information what they can look up without connecting to the user's device, this is saving time for the end user and for the IT Agent as well
- Supporting IT Product responsible teams in their strategic decisions with hard fact data and insights
- Reaching out to end users with issues and guiding them towards the solution
- Automated ticket creation for issues which cannot be solved remotely
- Supporting IT personell with useful information what they can look up without connecting to the user's device, this is saving time for the end user and for the IT Agent as well
- Supporting IT Product responsible teams in their strategic decisions with hard fact data and insights
- Reaching out to end users with issues and guiding them towards the solution
- Automated ticket creation for issues which cannot be solved remotely
Leading the DEX evolution!
What do you like best about the product?
Nexthink was implemented in our business 3 years. Since then, it has transformed our day-to-day work and view of our business needs. The DEX specifically has driven countless proactive initiatives which would not have been possible before, the coupled up with Library Packs of Remote Actions, has made many quick, impactful changes to the way we operate, and ultimately spend our time.
What do you dislike about the product?
There's not much to dislike about Nexthink, but an easier way to track costs saved and track value when implementing a change would be very useful.
What problems is the product solving and how is that benefiting you?
Logon speeds, RAM utilisation, SCCM Client repairs, improved speed tracking down devices, dashboards for live monitoring and real-time trending.
A great blend of visibility and proactively
What do you like best about the product?
Nexthink gives an almost full spectrum view of the desktop environment so that you can reach users more effectively, and fix their issues quicker and with more convieniece.
What do you dislike about the product?
NQL, the query language that next think is built on, is not very user friendly. You need to invest time in learning and getting used to it which has been tough as the environment prior to Infinity pretty much had a gui for everything you needed to do so you didn't have to worry about code.
What problems is the product solving and how is that benefiting you?
Nexthink helps us keep track of the stability of our businesses core apps. We can trend a graph stability across long periods so that when there is a problem, we spot and resolve it quickly
Enjoyable and simple software
What do you like best about the product?
Investigation, hardware and software inventory, and checklist
What do you dislike about the product?
For me in my organisation, nothing till now
What problems is the product solving and how is that benefiting you?
hardware and software inventory and to get an alarm for user issues to solve them.
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