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Reviews from AWS customer

2 AWS reviews
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External reviews

360 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Jerriale M.

Nexthink; Brilliant and Assertive IT Insight App for Efficient Digital Employment Support

  • October 12, 2025
  • Review provided by G2

What do you like best about the product?
Nexthink makes it straightforward to learn insights about our IT systems and employees, and issues identified is solved permanently
The program has magnificent analytical capabilities, which comprehensively deals with Performance and productivity
The availability of IT remediation services is also an impressive part of Nexthink
The dashboard for this app is detailed and very engaging
We get proactive measures for IT systems and support, ensuring ghat all problems are handled before a huge damage
What do you dislike about the product?
Nexthink has high demand for resources, from monitoring to performance management
Deployment of Nexthink takes a longer time, and skills required to make the app efficient are specialized
What problems is the product solving and how is that benefiting you?
We use Nexthink to monitor all performance gaps, from our applications, users and even devices
We create seamless helpdesk tickets that ensure we detect and offer brilliant services to our customers
We have embraced an innovative digital employee experience that brings high productivity
In case some incidents are reported, there is precision in handling any situation and pointing out some proactive approach to avoid reoccurrence


    Chemicals

Flexible and powerful DEX tool

  • September 29, 2025
  • Review provided by G2

What do you like best about the product?
- Generates a lot of data & insights into IT / workplace performance
- Covers a wide range of topics that play a role in improving the employee experience
- An API allows for easy integration into other systems
- Functions and data can be well and detailedly tailored to the respective user needs through a rights and role concept
What do you dislike about the product?
- High initial effort for implementation (organizational, not technical), as some of the topics in Germany are subject to co-determination by the works council. Additionally, extensive data protection legal review, as some of the collected data is personal.
What problems is the product solving and how is that benefiting you?
We want to identify measures to improve efficiency and measure their implementation. This can be in the area of returning unused licenses, improving the hardware lifecycle, or reducing ServiceDesk efforts.


    Insurance

Improve you employee experience and ensure to understand evolutions in an ever changing world

  • September 25, 2025
  • Review provided by G2

What do you like best about the product?
* Ability to understand what is happening on your devices (full or partial scope) or on a single device with an end-to-end perspective
* Means to accelerate diagnosis and facilitate the resolution for support teams (Amplify) directly from Service Now
* Dynamic view to better understand situations (e.g. degradation when working from home or in the office) and performance evolution (MS Teams was working very well this morning but the situation has changed since 3pm)
* integrated AI capabilities (Nexthink Assist)
What do you dislike about the product?
* sometimes the limit of 30 days of data is preventing from a comprehensive understanding of trends or events
* delegation model is limited (even if some improvement in the last releases)
* administration tasks sometimes heavy (too many clics needed to cover a change in all profiles for instance)
What problems is the product solving and how is that benefiting you?
* DEX monitoring over time
* Performance vs age of the device, contributing to extend the lifetime of devices (Digital Sustainability stakes)
* Quality of Service (QoS), in a world of frequent changes not always possible to master (e.g. Evergreen updates from Microsoft)
* Better qualification/diagnosis in case of Major incident (single scope or all scopes, Home/Office, a given version of Windows or all versions,...)
* Ability to split causes btw Device / Connectivity, Application


    Manufacturing

Powerful end-user experience insights, enabling proactive IT support and smarter decision-making.

  • September 23, 2025
  • Review provided by G2

What do you like best about the product?
Automation and Remediation.
The ability to communicate directly with users through targeted campaigns.
ailored views for different teams make it easier to align IT with business goals.
What do you dislike about the product?
Nexthink sometimes flags performance issues based on CPU usage patterns that don’t accurately reflect real-world user experience. For example, single-threaded apps may appear underutilized on multi-core machines, triggering unnecessary alerts.
Certain metrics lack contextual correlation, making it harder to understand the root cause without diving into multiple views.
What problems is the product solving and how is that benefiting you?
Nexthink allows IT to engage users directly through surveys and campaigns, gathering feedback to guide improvements. It consolidates data across devices, applications, and networks into a single platform, making it easier to diagnose and resolve issues.


    Defense & Space

Powerful Tool for Improving Employee IT Experience

  • September 18, 2025
  • Review provided by G2

What do you like best about the product?
Nexthink Infinity has completely transformed how we manage and monitor our digital workplace. The real-time visibility across devices, applications, and networks is unmatched. I especially appreciate the proactive issue detection—our team can now resolve problems before employees even notice them. The REST API support makes integration seamless, and the remote actions feature is a huge time-saver.
What do you dislike about the product?
The learning curve for Nexthink Query Language (NQL) was steeper than expected. It took some time and training to get our team fully comfortable with building custom dashboards and reports. Also, the pricing might be a hurdle for smaller organizations.
What problems is the product solving and how is that benefiting you?
We're using Nexthink primarily to streamline endpoint visibility and improve IT operations through custom dashboards, targeted campaigns, and automation scripts. The dashboards help us monitor device health, software compliance, and performance metrics in real time, making it easier to spot trends and anomalies. Campaigns have been effective for communicating with users directly—whether it's gathering feedback on a new rollout or guiding them through self-remediation steps. Custom scripts have allowed us to automate repetitive tasks and enforce policies across the environment, saving time and reducing manual effort


    Insurance

Powerful, fast, and simple

  • September 07, 2025
  • Review provided by G2

What do you like best about the product?
The best thing about Nexthink is its flexibility. With just a few clicks, you can create custom actions and target a perfectly-tailored list of devices.
What do you dislike about the product?
Nexthink's UI design often leaves some things to be desired. Features that should be front and center are often buried several pages deep. Because of this, my workflow involves having about 4-5 tabs open for simple testing iterations, etc.

It's painfully obvious that Nexthink's UI designers have never actually used the product.
What problems is the product solving and how is that benefiting you?
Nexthink provides a tool for our helpdesk to quickly gather diagnostics to help quantify problems experienced by end users
We also use it to create customized reports and gather data from endpoints
We use Nexthink to quickly remediate issues and automate workflows


    Mikes L.

Struggles and Benefits Associated with Nexthink; Insightful Analysis

  • September 05, 2025
  • Review provided by G2

What do you like best about the product?
Nexthink gives insightful visibility, where we get performance metrics or sentiments
The app has brilliant monitors, which helps us capture potential harms or disruptions
Nexthink helps us engage with multiple players in a company, and this resolves issues with workflow and productivity
We integrate Nexthink with multiple IT services, increasing productivity
What do you dislike about the product?
Nexthink has detailed data and instructions that makes users need more information and training
The complex Nexthink installation process Makes the app less efficient
What problems is the product solving and how is that benefiting you?
We get a comprehensive HR report from Nexthink, which helps us control interactions with different employees
The application gives us an insightful report on employees performance and their demands
We get AI diagnostics solutions from the app, giving us quality security detectors


    Sami G.

DEX to Ease the IT Support

  • April 08, 2025
  • Review provided by G2

What do you like best about the product?
DEX, Remote Actions, Scores, End user Devices Ports and Network

interaction with various 3rd party apps
intune
What do you dislike about the product?
End user Devices Ports and Network information and the ports
What problems is the product solving and how is that benefiting you?
Different Dashboards to quickly analyse the end user device and troubleshoot at earliest


    Automotive

Nexthink is the best EUC Tool for Automation

  • February 07, 2025
  • Review provided by G2

What do you like best about the product?
Nexthink is really wonderful tool for Automation, easy to use, easy to configure DEX, Support team available for support. Immediate support, documenation and certfication is up to date.
What do you dislike about the product?
No Handson Labs for practice like Complicated NQL Query and Integrations
What problems is the product solving and how is that benefiting you?
Nexthink is solving day to day IT issues by remediating using powershell scripts. Immediate attention grabing campaigns. new features like nexthink Assist and workflows are promising features for future.


    Dishank R.

Nexthink Dashboard and Data collection

  • January 21, 2025
  • Review provided by G2

What do you like best about the product?
Nexthink is great data collection tool.
Nexthink remote actions have helped with troubleshooting issue for remote resoultions teams.
Nexthink dashboard can provide vast data and we can pull data as per out requirements.
Helps with pulling real time and historical data.
Helpful in tracking applicaton performance real time and historical data
Nexthink Intergartion with ITSM
What do you dislike about the product?
Nexthink Dashboard can be complex, with alot of data to be filtered
First time setup can be complex
What problems is the product solving and how is that benefiting you?
Reducing time for wokring on Incidents for remote user's.
Better data collection and data monitoring
great intergration with ITSM
Running campaign from nexthink, to get user prefence.