OneSignal
OneSignalExternal reviews
1,122 reviews
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One Signal Supports
What do you like best about the product?
The simplicity to connect to one signal, and the reactivity of the support whenever we have questions.
What do you dislike about the product?
Some of the restrictions, and impossibility to manage few things by ourself.
What problems is the product solving and how is that benefiting you?
The possibility to send inapp message and push notifications.
Great and easy-to-use tool
What do you like best about the product?
The use is straightforward. However, if anything is unclear, the support team can be reached quickly and offers valuable assistance. We were in contact with Brit in particular. He was always friendly and helped us a lot, even in case of more specific questions. On a positive note, he quickly connected us with other support colleagues or even directly with the OneSignal development department after his knowledge was exhausted.
What do you dislike about the product?
We encountered a few bugs during our use, but they were limited to the internal usage of the tool only. Although we communicated bugs in the OneSignal tool in detail to the development department of OneSignal, the problem-solving by OneSignal was, unfortunately, sometimes prolonged.
What problems is the product solving and how is that benefiting you?
The tool allows us to set up targeted messages at any time without the need to involve the development department, which is a significant advantage. Furthermore, many customization options are offered, which was unfortunately not the case with our previously used tool. In addition, the messages are sent with the highest reliability.
Support is almost always very helpful
What do you like best about the product?
Onesignal helps us offload management of push notification specifics so we don't have to worry about it.
When we get to a technical support member, they are almost always very helpful.
Jenna from their support member was very friendly and patient with some seemingly obvious questions, and helped resolve my issues very quickly.
When we get to a technical support member, they are almost always very helpful.
Jenna from their support member was very friendly and patient with some seemingly obvious questions, and helped resolve my issues very quickly.
What do you dislike about the product?
In the past, support has just linked to documentation pages that we have already read, and could take several interactions before getting to a more technical support member who can help with a specific issue.
Some of the operations surrounding external user ids seem like they are still in progress. It can be a hassle to find device information based on an external user id, without knowing the individual device ids or other metadata about the user.
Some of the operations surrounding external user ids seem like they are still in progress. It can be a hassle to find device information based on an external user id, without knowing the individual device ids or other metadata about the user.
What problems is the product solving and how is that benefiting you?
We are using onesignal to reduce the complexity of our own system, by abstracting any device-specific information from own database, we are able to target users directly without worrying about what devices they are using, if any.
Recommendations to others considering the product:
Their comprehensive API and visual dashboard make it easy to use onesignal from both automated systems and busniess-oriented users making manual targeting campaigns.
Great Solution that is getting better everyday
What do you like best about the product?
Simplicity of the frontend
Multichannel alternatives (email, push, in-app)
A/B Testing features
Journey feature
And of course, one of the most relevants for product analytics, the Amplitude Integration!
Multichannel alternatives (email, push, in-app)
A/B Testing features
Journey feature
And of course, one of the most relevants for product analytics, the Amplitude Integration!
What do you dislike about the product?
Lately, the site has crashed a few times, nothing to risk our performance or delivery, but just a small pain to implement or review things at the moment.
Analytics could also be more friendly (but i don't care that much because I see them in Amplitude)
Analytics could also be more friendly (but i don't care that much because I see them in Amplitude)
What problems is the product solving and how is that benefiting you?
Customer engagement, activation and retention, starting by the onboarding or welcome flow, all the way to resurrection or win-back flows, through multiple channels
Recommendations to others considering the product:
It's a great tool, simple, and you can try for free on the first tier of pricing, so no risk at all in that matter.
Push Notifications made easy
What do you like best about the product?
It's easy to integrate with any project whether it is an android app or website,
Notifications can be personalized to improve user engagement.
The best thing is you don't need to provide a certificate to send notifications to iOS users because some services require it.
OneSignal also offers a generous free tier that no other competing is offering right now.
Notifications can be personalized to improve user engagement.
The best thing is you don't need to provide a certificate to send notifications to iOS users because some services require it.
OneSignal also offers a generous free tier that no other competing is offering right now.
What do you dislike about the product?
While using the free plan I don't feel like I have anything to dislike, the only thing I feel some time is limiting is the number of segments and data tags available in the free plan. this limit can be extended a bit.
What problems is the product solving and how is that benefiting you?
Re-engage the users with automated workflows that send notifications to users after a specific time of no activity on the platform.
also sending real-time notification of important events to specific users.
also sending real-time notification of important events to specific users.
Recommendations to others considering the product:
Create templates and setup automation to re-engage with inactive users.
Great Partner for Startups!
What do you like best about the product?
OneSignal allows for a ton of customization. They segment users and have a very user-friendly UI for integrating notifications. The SDK installation is lightweight. The customer service I've received is beyond amazing. They are incredibly responsive and always answer my questions in detail.
What do you dislike about the product?
The downside of OneSignal is there is a cap for the volume of notifications sent, and for data analysis exports. They don't keep an archive of data for more than 30 days. It's impossible to do year over year or even month over month analysis in their UI for notification performance. They also don't allow an export all of the data that is shown in the UI.
What problems is the product solving and how is that benefiting you?
Sending custom notifications. We've been able to integrate and start sending notifications quickly and having them as a partner has been a good experience overall.
Recommendations to others considering the product:
This is an amazing tool for small to mid-size companies. They have a great solution with tons of awesome features.
Good features with less pricing
What do you like best about the product?
The best part about using one signal is on-time notification delivery and its analytics. And it also has a status for notification delivery. we can implement one signal in both mobile and web unlikeit competitors like firebase who offers the only web.
What do you dislike about the product?
The problem with one signal is it has this feature where it delivers notifications only when the user is actually using the phone. And I feel it doesn't work accurately as exptected. May be they could implement a way to tackle this.
What problems is the product solving and how is that benefiting you?
Sending push notifications, emails, SMS, and much more results in better customer interaction with the product.
OneSignal / Simple and efficient software
What do you like best about the product?
The outside of one signal will be able to send multi notifications at a time. The interface of one signal is too good.
What do you dislike about the product?
The little improvement needed on documentation and specifications
What problems is the product solving and how is that benefiting you?
We are trying to reach out to more audience, after one signal came in to action wr can able to make it. In app messaging service you to attain more customers
Simple and Great
What do you like best about the product?
OneSignal is a great platform to send notifications through one dashboard. It has the most incredible speed to send information, and information can be sent to multiple users by our admin team. Push notification is excellent. It has good customer support.
What do you dislike about the product?
Sometimes the page takes a little longer to load. It has only English language support. Some more features are also needed to include. Other than that, there are no issues and nothing to dislike.
What problems is the product solving and how is that benefiting you?
It has the benefits of getting user analytics and feedback. Sending notifications to our clients and our organization's internal team has been streamlined and fully automated. It is excellent in broadening our market reach.
Solution for sending push notifications
What do you like best about the product?
The best thing about the OneSignal interface is user friendly. Even the new user can easily explore\understand the features easily.
What do you dislike about the product?
Sometimes it is not providing the updated real-time user analysis report.
What problems is the product solving and how is that benefiting you?
Before using the OneSignal, we have faced issues on getting the real-time report of user's interactions.But OneSignal helped us to overcome the issue by providing the analysis report. deployment of the tool is simple and straightforward
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