OneSignal
OneSignalExternal reviews
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Excellent Customer Support
What do you like best about the product?
Intuitive documentation / enrichment process, plus great response time (from Juan) when i'm stuck.
What do you dislike about the product?
don't kid yourself into thinking that your messaging strategy is a set it and forget it kind of deal
What problems is the product solving and how is that benefiting you?
I need a place to coordinate in-app and push notification campaigns.
Complaint About OneSignal/iOS-Hardware Interaction Answered With Detailed Workaround
What do you like best about the product?
Speaking only of the product itself, OneSignal excels at its primary function, which is the distribution of messages and images within *our* game system, starting from a relatively easy-to-use Dashboard origin point. From the programmer's perspective, the software module is not trivial to set up, but the technical team's adherence to the Cocoapods standard does make updating the software less of a hassle.
Regarding the support received, I was deeply satisfied by the company response to our latest problem. Team member Jon Fishman went to extra effort to provide a near-exact programming sample that we could place into our code, and through it the issue was directly solved. I've never known of any other company that supplies a customized sample of code as an answer -- the response could not be more perfect. Furthermore, after Jon's first involvement, he set up recurring check-ins for our help ticket, which reminded us that we had a solution available to try, and saw us to the ultimate confirmation of a successful help session.
Regarding the support received, I was deeply satisfied by the company response to our latest problem. Team member Jon Fishman went to extra effort to provide a near-exact programming sample that we could place into our code, and through it the issue was directly solved. I've never known of any other company that supplies a customized sample of code as an answer -- the response could not be more perfect. Furthermore, after Jon's first involvement, he set up recurring check-ins for our help ticket, which reminded us that we had a solution available to try, and saw us to the ultimate confirmation of a successful help session.
What do you dislike about the product?
This will be an unfair comment, but very recently -- September 2021 to February 2022 -- the OneSignal module was directly responsible for complete breakage of the iOS copy of our product. On a positive note, "Danny" from OneSignal company provided faithful support at that time, suggesting that our copy of the software was out-of-date, and we should pull the latest version immediately. Still, it was a time of great panic for our staff, since the consequence of the obsolete OneSignal code was to crash the app immediately on startup with no explanation offered on-screen or even in the logs we were able to retrieve at the time.
In summary, we found it concerning that a malfunction in the OneSignal module could render the iOS copy of the app completely unusable, while offering no explanation as to what went wrong.
(To be clear, it is the software that didn't explain the crash. OneSignal staff was very helpful.)
In summary, we found it concerning that a malfunction in the OneSignal module could render the iOS copy of the app completely unusable, while offering no explanation as to what went wrong.
(To be clear, it is the software that didn't explain the crash. OneSignal staff was very helpful.)
What problems is the product solving and how is that benefiting you?
OneSignal provides a platform of sorts to coordinate communication with our customer base; note that when I, the reviewer, James, say "our customers", I'm speaking of the game players of the Walking Dead: Road To Survival, and "our" includes the true owners and publishers of the game, Scopely. "I" am just a programmer of the game and a member of the contracted development studio, Iugo.
The messages and images that we send via OneSignal are a cornerstone of our marketing strategy. Each message overlays very simply overtop of our app screen, appears once (or optionally as many times as the trigger conditions dictate), and can be targeted to reliable categories of users.
We have our own proprietary messaging systems that are able to act on triggers managed within the game, and of course OneSignal is not our only partnership that enables advertising. However, ever since its introduction, OneSignal has been a permanent fixture of our customer communication strategy.
The messages and images that we send via OneSignal are a cornerstone of our marketing strategy. Each message overlays very simply overtop of our app screen, appears once (or optionally as many times as the trigger conditions dictate), and can be targeted to reliable categories of users.
We have our own proprietary messaging systems that are able to act on triggers managed within the game, and of course OneSignal is not our only partnership that enables advertising. However, ever since its introduction, OneSignal has been a permanent fixture of our customer communication strategy.
One notifications console to rule them all!
What do you like best about the product?
Like the brand name suggests - this is a single console that allows me to communicate with all the riders using my bicycle marketplace via email, notif, in-app banners etc. To set up transactional notification logic as well as create weekly marketing notifications. I can also A/B test notifs/emails - set up complex Journeys logic combining various types of communication methods for certain systems ( such as onboarding ) and then A/B test those as well!
What do you dislike about the product?
Some of the UX needs polish and some features such as Journeys A/B testing still need work yet overall still amazing how powerful of a platform it is for how small the team behind it is :)
What problems is the product solving and how is that benefiting you?
Its a fairly easy to implement SDK that allows me to start sending out notifs to all 3 clients Android/ChromeOS, iOS/macOS, Web + email AND allows my dev team to integrate with for transactional notifications that are built into the logic of those same clients.
Great user experience and efficiency after years using it!
What do you like best about the product?
Well made API, great documentation, and great dashboard, I think it's a great tool for software development companies like mine.
What do you dislike about the product?
I would like this to have some integration with geolocation, I know we can use Radar, but it's kind of expensive.
What problems is the product solving and how is that benefiting you?
OneSignal is solving one of the biggest problems we have had: integration with third party companies like Firebase, Apple and Huawei. Also, better statistics and reports we haven't before.
Better than firebase
What do you like best about the product?
I used it to send notifications during the procedures of the customers at the hospital and to send notifications in the evaluation of the hospital services after the operation.
What do you dislike about the product?
I had a hard time using the Live activities product. You can make the configuration more understandable and simple.
What problems is the product solving and how is that benefiting you?
I used it to send notifications during the procedures of the customers at the hospital and to send notifications in the evaluation of the hospital services after the operation.
Great experience with OneSignal customer support
What do you like best about the product?
The solution is straightforward to configure and maintain. In particular, OneSignal's provisionator makes renewing an APS extremely easy. A close second is the responsiveness of their support.
What do you dislike about the product?
We have not encountered any downsides yet.
What problems is the product solving and how is that benefiting you?
OneSignal enables us to send notifications to our customer's mobile phones.
Very nice application and easy application
What do you like best about the product?
it was very easy to use, I had no trouble looking for something. It has an intuitive architecture. We can send notifications to our users in a very simple way. By far the best app on the market.
What do you dislike about the product?
If I say that there is nothing I don't like, it would be unfair to the application.
What problems is the product solving and how is that benefiting you?
We sent instant notifications to our customers and remarketed. We segmented our users and examined the feedback.
Ease of use
What do you like best about the product?
Very efficient and effective to reaching your community audiences
What do you dislike about the product?
Repeating of the social media posts. And the like function could be better
What problems is the product solving and how is that benefiting you?
Communicating to families, students and staff easily
One Signal: An Effective Way to Reach the School Community
What do you like best about the product?
One Signal offers a quick and streamlined way to reach parents and staff when important information must be made known. OneSignal, coupled with our PS 33 App provides an effective to reach our wider school community.
What do you dislike about the product?
The only thing that might be said is that navigating the OneSignal site/portal may not be as easy for those who aren't as tech-savvy as others. However, this can be remedied through training by knowledgeable users and through OneSignal representatives.
What problems is the product solving and how is that benefiting you?
Through OneSignal and our school's social media, it is very easy to communicate important information to parents, guardians and staff.
Fluent UX, excellent UI
What do you like best about the product?
Fast and very intuitive interface. We sent notifications about the campaigns we prepared as designers very easily. There are so many customization options, congratulations to the team.
What do you dislike about the product?
It was a bit expensive when we wanted to use all the features. But it's not too much of a problem, overall the product deserves it.
What problems is the product solving and how is that benefiting you?
We organize campaigns for our users. We send push notifications from here. We do analysis and A/B tests
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