Excellent Product, Amazing Courses, and Outstanding Customer Success
What do you like best about the product?
Excellent product, amazing courses and more importantly amazing service from my Customer Success Manager.
What do you dislike about the product?
Nothing!!! Everything is great. Product & Service both.
What problems is the product solving and how is that benefiting you?
Coursera is our MOOC solution. Allows us to upskill and reskill our workforce.
Continuous learning has boosted onboarding efficiency and improved data‑driven hiring decisions
What is our primary use case?
My main use case for Coursera for Business is to learn. Every three to four months, the industry changes, and new advanced learning and new advanced languages come to the market, so I need to stay up-to-date with that. I have been using it for the last three years.
Recently over the last two years, I moved into the product side in my current company, and I learned some skills in product management, such as wireframing and product roadmapping. I have used a few Coursera for Business courses assigned by my company for the same. I have learned about project roadmapping and what the pros and cons are, as well as what the pain points are that I need to understand as a product manager. Coursera for Business provided me deep learning for this. This is an example of a skill I have learned through Coursera for Business.
As a product manager, my responsibility is also to look for different courses so that I can assign them to new onboardings so they can learn our company rules, workflow, and the languages we use in our projects. These are some other use cases I can share.
What is most valuable?
The best features of Coursera for Business that come to my mind are, first of all, the top-notch content that Coursera is providing. There are other different platforms offering courses, but I personally prefer Coursera for Business most because it has great features such as deep analytics. I can search how many candidates have registered for the courses, how much time they have spent on our courses, what their assessment analytics are, and when they receive their certificates. Coursera for Business also allows us to conduct assessments; there are several exams in Coursera for Business. Coursera for Business detects face detection as well. These are a few best features that I appreciate the most. It has a very simple UI that anyone can understand. These are some best features I appreciate about Coursera for Business.
Absolutely, we use the analytics from Coursera for Business to track the progress of our users, or I can say of new onboardings. What we notice is that we assign the courses or directly ask the candidates to take the courses we offer when they are onboarded into our platform. After they start their courses, we can see how much of the course they have completed, how their performance is progressing, and what they are learning from that. We take assessments through Coursera for Business not daily, but weekly or monthly assessments. We assign monthly and weekly assessments to them to check how eagerly they are learning from them. These are a few insights that we, as a company or as product managers, use to make our decisions, such as which new onboardings we need to hire or which candidates we do not need to hire from a different count. These are some useful insights that Coursera for Business is providing us, which help me make my day-to-day decisions.
What needs improvement?
Coursera for Business is already a good platform providing top-notch content. However, there are a few areas that could be improved. Regarding the video streaming platform, I have noticed that the quality of content decreases with internet connectivity issues or low range of internet; the video quality tends to drop. I believe that if they provided an option to download all the course content, then if candidates are not connected to the internet, they could access the courses without interruptions. They should also ensure high-quality content throughout.
Additionally, I think there should be some free learning courses for candidates who cannot afford the fees that Coursera requires. This would help the community and the nation as candidates would be able to learn new technologies without having to pay for the courses.
Furthermore, enhancement of the certificates is required; the certificate should come with hyperlinks to provide detailed reporting of candidate performance within the courses. Currently, Coursera for Business only provides a certificate with the candidate's name and the course taken, but it lacks detailed reporting. I think they should integrate this reporting into their certificates. These are a few features I would like to see in the future.
For how long have I used the solution?
Five years ago when I was a student, I used Coursera for Business for my internal deep learning related to IT platforms, such as different programming languages like Java. After entering the IT industry, I used Coursera for Business through my company. My company has provided me several Coursera for Business projects to learn and to make coding projects.
What do I think about the stability of the solution?
When many users are using the same course at the same time on Coursera for Business, there are some downtime issues.
Which solution did I use previously and why did I switch?
Before using Coursera for Business, I directly assigned mentors from different colleges or industries to train our employees. It was costly and time-consuming for us.
How was the initial setup?
For me, it is easy to adopt Coursera for Business, but for new onboarding or the team, there might be some confusion during the initial rollout. The challenges my team has encountered are that initially they are not able to understand how the flow works, how much time they need to spend on the courses, how the content is used by Coursera for Business, and what are the different video contents provided. After taking the courses, there are also questions about understanding the analytics provided, such as total marks and percentage in certificates.
What other advice do I have?
Coursera for Business saves our time and money significantly. It saves our time by about 25 to 30% because before that, our physical mentors used to teach our candidates or new onboardings. It took so much time and energy. Sometimes the mentors were unavailable or were on leave, which made it take a lot of time to complete the courses. However, after using Coursera for Business, everything is aligned; a bot is assigned to our candidates and they take the assessments and learn through the content. We have saved nearly 25 to 30% of time. Regarding money, it saved about 15 to 20% because before purchasing Coursera for Business, we had to assign multiple mentors for different technologies. We invested more money and finances in that. After taking Coursera for Business, we have saved about 15 to 25% in costs.
For onboarding and training efficiency, as I mentioned before, candidates are asked to take different courses before onboarding, and after completing their courses, we ask them technical or non-technical interview questions related to those courses. If a candidate has seriously attended the courses, they can answer those questions confidently in our interview. This approach makes our onboarding more efficient.
We measure the effectiveness of Coursera for Business in our organization by simply checking the analytics of candidates and how effectively they are using the courses. Some metrics we use include how much time they are spending on courses, how much money we are consuming, and how much finance we are allocating towards buying courses for our employees and new onboardings. These are a few metrics we utilize from Coursera for Business.
We have used a public cloud to deploy Coursera for Business in our organization. We have purchased Coursera for Business through the AWS Marketplace. The management of user access and permissions for Coursera for Business in our organization is handled by our IT team. They decide the access and permissions to provide our new onboardings and employees to learn from Coursera for Business courses. My overall review rating for Coursera for Business is 8.
Easy tracking of advancement and skill development
What do you like best about the product?
Accessing top-notch courses from reputable universities and business partners is made simple. Finding training that suits various roles and skill levels is easy thanks to the extensive catalog.
What do you dislike about the product?
While some courses are great, others feel sluggish or out of date and could use updated material.
What problems is the product solving and how is that benefiting you?
It helps streamline professional development by giving one central place for training. Instead of mixing different platforms, everything is hosted in one environment with consistent tracking.
Empowering Team Growth with Top-Tier Courses
What do you like best about the product?
Coursera for Business helps our team upskill efficiently through high-quality courses from top universities. It solves the challenge of providing flexible, structured learning opportunities that align with our professional development goals.
What do you dislike about the product?
Overall, the platform works well, but I think there’s room for improvement in how progress and completion rates are tracked for teams. A more detailed analytics dashboard and better reminders for ongoing courses would make it easier to keep learners engaged.
What problems is the product solving and how is that benefiting you?
Coursera for Business helps close skill gaps within our team by providing flexible, high-quality learning opportunities. It makes upskilling easier and more structured without disrupting daily work.
Coursera Review
What do you like best about the product?
Really good way to improve yourself and team, and develop in other professional interests, I like the variance of topics you can choose from, aswell as the ease of use, aswell as ability to get certifications.
What do you dislike about the product?
Not much to dislike, all these learning platforms (linkedin academy, coursera,preply) are some of the best investments companies can make into perks, have your team develop and take themselves to the next level.
What problems is the product solving and how is that benefiting you?
For me personally, I've learned a lot through there when it comes to digital marketing, finance, AI, etc. I use it as a tool to become an industry expert, I'm in sales, so general knowledge is always good to have in different industries.
From concept to deployment in weeks: fast, structured, and collaborative
What do you like best about the product?
What I like best is the ability to curate, brand, and deploy high-quality training paths quickly using CourseBuilder. Coursera’s catalog offers global expertise on emerging topics like AI, with recognized micro-credentials that boost learner motivation and employability. The platform provides flexibility in structure, pacing, and integration, and the support team is highly responsive — making collaboration smooth even during tight rollouts.
What do you dislike about the product?
Some features could be enhanced to better support large-scale deployments. For example, expanded API capabilities would streamline automation for enrollment and tracking. More localized content in French would also improve accessibility for non-English-speaking learners. Lastly, greater flexibility in progress tracking and badging would help align with external systems like our LMS.
What problems is the product solving and how is that benefiting you?
Coursera for Business helps us reduce content production time, especially on complex or fast-evolving topics like AI. Instead of relying solely on in-house authors and lengthy writing workflows, we can now leverage expert-led content that is already up to date and pedagogically structured. This allows us to focus our efforts on curation, contextualization, and learner support, while offering students access to cutting-edge knowledge from world-class institutions.
Improvement of skills and the work environment indicator regarding training in collaborators
What do you like best about the product?
The collaboration between Telconet and Coursera has generated highly positive results for the organization. Thanks to the implementation of Coursera's training programs, Telconet has significantly improved the skills of its employees, effectively strengthening their technical and professional abilities. This initiative has allowed employees to access high-quality educational content, tailored to the needs of the current job market.
Furthermore, the alliance has had a notable impact on the work environment, with a significant increase in the indicator related to training. Employees value access to continuous learning opportunities, which has increased their satisfaction and commitment to the company. This synergy demonstrates Telconet's commitment to the professional development and well-being of its team, establishing Coursera as a strategic ally in building a more skilled and motivated work environment.
What do you dislike about the product?
Perhaps a better option or ease in connecting the course results database to an external visual interface, like Power BI.
What problems is the product solving and how is that benefiting you?
We are closing the gaps in staff competencies, which helps improve profiles.
Additionally, by providing the ease of opening licenses, staff can take courses of their choice, improving the work environment indicator.
Coursera Experience
What do you like best about the product?
It has a very broad array of courses for our direct stakeholders. Plus, we can generate very rich data through the reports.
What do you dislike about the product?
There are some courses that are not applicable in the local context, but overall it is all good. There are also some glitches where our learners do not receive the invitation to join the program we created.
What problems is the product solving and how is that benefiting you?
Coursera for business enables us to provide our students many courses, and manage them accordingly through the reports and prompts. The user interface is also easy to use.
Learning with Coursera
What do you like best about the product?
I like the variety of content on various specialized topics, endorsed by prestigious universities or companies. It is also important to develop soft skills, which is why the platform includes various skills.
What do you dislike about the product?
What I didn't like is that some collaborators have reported to us that the task graded by artificial intelligence is not correct. Despite meeting the rubric requirements, it is marked as not accredited, and in other courses, the mentioned PDF files are not available, which makes it difficult to progress.
What problems is the product solving and how is that benefiting you?
The motivation among the collaborators improved as they felt heard and considered. Shortly, we will review whether the job objectives are being met and the functions are being improved, in accordance with the acquired knowledge and developed skills.
Transforming Learning and Development Through Coursera
What do you like best about the product?
What I like best about Coursera for Business is the combination of world-class content and flexible learning paths that cater to diverse learner needs. The platform’s industry-recognized certificates add real value to learners’ careers, while the intuitive interface and strong customer support make it easy for organizations like UNIRAZAK to implement and scale learning initiatives effectively.
What do you dislike about the product?
While Coursera for Business offers a robust learning platform, one area for improvement could be deeper integration with some internal systems to simplify enrollment and progress tracking. Additionally, expanding more localized content and language options would help better serve diverse learners and enhance accessibility.
What problems is the product solving and how is that benefiting you?
Coursera for Business is solving the challenge of providing accessible, high-quality upskilling opportunities to a diverse learner base across UNIRAZAK. It addresses gaps in traditional training by offering flexible, scalable courses that fit learners’ schedules and career goals. This has benefited us by improving workforce skills efficiently, enhancing employability for students, and fostering a culture of continuous learning that supports our institution’s growth and adaptability.
