Outreach Sales Execution Platform

What do you like best about the product?

The best part about Outreach is how it automates my day-to-day workflow with multi-channel sequencing. I like that I can drop a prospect into a sequence and the platform automatically queues up exactly when I should call, email, or connect on LinkedIn, without me having to manually track anything. It basically becomes my daily to-do list, taking the administrative guesswork out of my routine so I can spend more time actually selling instead of constantly checking my calendar.

What do you dislike about the product?

The main drawback is the steep learning curve and a sometimes clunky interface, which can feel overwhelming when you’re just getting started. On top of that, it doesn’t include a built-in contact database, so you still have to rely on external tools like ZoomInfo or Apollo to find a prospect’s phone numbers and emails before you can even add them to a sequence.

What problems is the product solving and how is that benefiting you?

It primarily solves the problem of manual disorganization and prevents leads from falling through the cracks. Before using the platform, trying to track by hand who needed a follow-up call or email on any given day was chaotic, and it inevitably led to missed opportunities.

What do you like best about the product?

Sequence Performance Report Dashboard is easy to read and understand. But Email open rates and Email click rates are not accurate in any way.

What do you dislike about the product?

Blatant misrepresentation about email reporting capabilities throughout the sales and onboarding process. According to their own support team, the ONLY reliable email engagement metric is Reply-Rate. They do not flag that their email open and click rates are inflated by bots and security scanners, and present these metrics as fact. They do not currently offer a way to filter this out. Engagement data is incorrect and unreliable.

What problems is the product solving and how is that benefiting you?

Helping our BDRs call their leads more regularly.

What do you like best about the product?

It made my outreach somewhat more consistent. It feels more sustainable and easy to use. Pipeline management and dashboard analytics have been solid for me.

What do you dislike about the product?

I rarely feel sure about the deal and pipeline insights, and I’m really not sure it flags the right deals. I also haven’t used the AI guidance for meetings and conversations.

What problems is the product solving and how is that benefiting you?

More consistent outreach that’s easier to keep up with and use.

What do you like best about the product?

It made my outreach much more consistent. The AI assistance for meetings and conversations was frequently useful, and the deal and pipeline insights usually flagged the right deals. CRM integration and automated emails met my needs.

What do you dislike about the product?

Personalization, sorting prospects, and email tracking/automation didn’t meet my needs.

What problems is the product solving and how is that benefiting you?

My outreach became much more consistent, and I often got useful guidance or follow-up from the AI features. The deal and pipeline insights usually helped identify risk by flagging the right deals.

What do you like best about the product?

The core of the platform is really helpful to make certain decisions. I like the interactive dashboards, activity tracking, and email categorization. The deal and pipeline insights are very reliable and the notifications really help with decision making. AI has also helped with things like AI Revenue Agents, the Research Agent, and the Meeting Prep Agent for automated summaries and engagement history before calls.

What do you dislike about the product?

When the campaigns grows on the platform it becomes messy to manage all of them. Sometimes managing users becomes frustrating as the email accounts disconnect automatically. Also, I don’t use the contact database, but if we get the contact database in itself, it will really help to run/plan email campaigns very smoothly.

What problems is the product solving and how is that benefiting you?

It made outreach much more consistent. Running multiple sequences while doing ABM helps close deals faster. The notifications and insights help me make decisions, and the AI meeting prep summaries and engagement history can be useful sometimes.

What do you like best about the product?

It made my outreach much more consistent. The AI assistance for meetings and conversations is sometimes useful, and the deal and pipeline insights flagged the right deals very reliably.

What do you dislike about the product?

Pipeline & Deal Management didn’t meet my needs.

What problems is the product solving and how is that benefiting you?

I was able to execute outreach much more consistently, and I could rely on the deal and pipeline insights to flag the right deals very reliably.

What do you like best about the product?

Outreach made it easy to have an email cadence operating in the background and allowed me to do outreach at scale. It was a great way to get leads and then get that info quickly to my CRM so I could plan and do follow-up.

What do you dislike about the product?

Calling out of Outreach was not a feature when I used it, so we had to use a third party to do call logging and it didn’t always work. The Templates were time-consuming to create and didn’t always have the features to make the messaging seem like it was coming from a person and tailored to the client.

What problems is the product solving and how is that benefiting you?

I was able to run email outreach in the background while I was doing other tasks, get leads, and quickly push that info to my CRM so I could plan follow-up.

What do you like best about the product?

It makes my job faster and easier. The AI is frequently useful and keeps me organized and remember stuff.

What do you dislike about the product?

It is a little confusing at first. I haven't used sequences or deal insights, and multichannel campaign execution hasn't been part of my experience.

What problems is the product solving and how is that benefiting you?

It makes my job faster and easier, and it keeps me organized and helps me remember stuff.

What do you like best about the product?

It made my outreach much more consistent. The AI assistance for meetings and conversations was frequently useful for guidance or follow-up, and the deal and pipeline insights flagged the right deals very reliably.

What do you dislike about the product?

Honestly nothing, this is a really great tool.

What problems is the product solving and how is that benefiting you?

I was able to execute outreach more consistently, get useful meeting and conversation guidance or follow-up frequently, and rely on deal and pipeline insights to flag the right deals very reliably.

What do you like best about the product?

I like the way they are setup, its easy to use. Everything went well and it made my outreach much more consistent. The AI assistant was frequently useful, and AI gave me tips on how to make things smoother.

What do you dislike about the product?

Sometimes my program is slow. I also haven't found use for some features yet.

What problems is the product solving and how is that benefiting you?

It made my outreach much more consistent. The AI gave me tips on how to make things smoother.