Outreach Sales Execution Platform
OutreachExternal reviews
3,539 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Beginner-Friendly Interface Makes Building Sequences Easy
What do you like best about the product?
The sequences that I make, It is easy to understand and you can close and activate and move steps easily, I like the interface as it is beginner friendly
What do you dislike about the product?
The interface feels cluttered and takes a while to navigate comfortably. Syncing issues with Salesforce can be frustrating things don't always update in real time. Customer support has also been hit or miss when you actually need help resolving something quickly.
What problems is the product solving and how is that benefiting you?
It keeps sales reps consistent with follow-ups through structured sequences, so no lead gets forgotten. It's helped standardize outreach across the team, which means better results overall. The biggest win is simply saving reps time so they can focus on actual selling.
Clunky Workflow, Rigid Sequences, and Data Accuracy Issues in Outreach
What do you like best about the product?
As an SDR, I like that Outreach keeps everything in one place and makes my day easier to manage. The sequences help me stay on top of follow-ups without having to think too much about it, and it saves a lot of time on manual work. I also like being able to quickly see who’s engaging so I know where to focus.
What do you dislike about the product?
I can feel a little clunky at times especially when you’re moving between tasks or trying to make quick updates. Sequences are great, but they can be a bit rigid if you want to customize things on the fly. Also, some of the data isn’t always perfectly accurate, so you still have to double-check before reaching out.
What problems is the product solving and how is that benefiting you?
As an SDR, Outreach helps solve the problem of staying organized and consistent with a high volume of outreach. Without it, it’d be really easy to miss follow-ups or lose track of where prospects are in the process. It benefits me by keeping everything structured - so I can move faster, stay on top of my pipeline, and spend more time actually talking to prospects instead of managing tasks.
Reliable Out of the Box, but lacks innovation, and keeping leads clean
What do you like best about the product?
It’s a tool that’s been around forever and comes with all the features you need right out of the box. It does the job.
What do you dislike about the product?
The main issues for me are the lack of new innovation, the limited customization when it comes to automations or lead triggering, and the overly complex admin portal and settings.
What problems is the product solving and how is that benefiting you?
Cold calling and cold email.
Seamless Customer Outreach with Powerful Integrations
What do you like best about the product?
I really like that Outreach is very user-friendly. The easy integration with other tools like ZoomInfo, Lusha, and CRMs such as Salesforce is a big plus for me. The integrations allow us to directly pick and communicate with prospects without juggling different tools, which saves a lot of time and effort. I also appreciate the intelligence of Outreach in tracking emails and calls, and how the analytics improve our reporting processes. The initial setup was very easy, taking only about five minutes, and we've experienced no outages in the two years I've been using it. Overall, the tool has been running very well for us.
What do you dislike about the product?
Nothing as such
What problems is the product solving and how is that benefiting you?
I use Outreach to save time and effort by directly calling prospects and integrating smoothly with Salesforce. The analytics and visibility have improved our sales team's efficiency.
Outreach!!!
What do you like best about the product?
Precision Sequencing & Automation: Being able to build multi-channel Sequences (email, phone, and LinkedIn) helps ensure that no lead or client follow-up falls through the cracks. It addresses “manual follow-up fatigue” by automating the routine touchpoints, while still leaving room for deep personalization where it matters most.
Conversation Intelligence: The AI-driven Kaia meeting assistant feels like a major win for managers. It delivers real-time coaching cards during calls and then produces structured summaries with clear action items immediately afterward. As a result, the handoff from a “Sales” conversation to an “Implementation” project stays clean and well documented.
Conversation Intelligence: The AI-driven Kaia meeting assistant feels like a major win for managers. It delivers real-time coaching cards during calls and then produces structured summaries with clear action items immediately afterward. As a result, the handoff from a “Sales” conversation to an “Implementation” project stays clean and well documented.
What do you dislike about the product?
1. Steep Learning Curve & UI Complexity
The Issue: The interface is extremely dense. Because Outreach aims to be a “one-stop shop” for everything from sequencing to conversation intelligence (Kaia), new team members often find the dashboard overwhelming and hard to navigate at first.
The Impact: Onboarding a new hire can take weeks rather than days. Even simple tasks—like locating the right button to pause a single prospect in a sequence or tweaking advanced reporting filters - can feel like working through a “maze.”
2. Technical “Glitches” & Integration Friction
The Issue: Sync errors with CRMs (like Salesforce) or mailboxes are a recurring pain point. Users sometimes run into duplicated contacts or broken mappings, where something like a “LinkedIn Task” doesn’t properly update the lead status in the primary database.
The Impact: These small technical hurdles can disrupt a rep’s flow and momentum, forcing time-consuming data cleanup instead of focusing on actual outreach.
The Issue: The interface is extremely dense. Because Outreach aims to be a “one-stop shop” for everything from sequencing to conversation intelligence (Kaia), new team members often find the dashboard overwhelming and hard to navigate at first.
The Impact: Onboarding a new hire can take weeks rather than days. Even simple tasks—like locating the right button to pause a single prospect in a sequence or tweaking advanced reporting filters - can feel like working through a “maze.”
2. Technical “Glitches” & Integration Friction
The Issue: Sync errors with CRMs (like Salesforce) or mailboxes are a recurring pain point. Users sometimes run into duplicated contacts or broken mappings, where something like a “LinkedIn Task” doesn’t properly update the lead status in the primary database.
The Impact: These small technical hurdles can disrupt a rep’s flow and momentum, forcing time-consuming data cleanup instead of focusing on actual outreach.
What problems is the product solving and how is that benefiting you?
Performance: Solving the "Execution Gap"
The problem is inconsistent follow-up and "leaky" pipelines, where potential deals or project handoffs fall through the cracks because everything depends on manual tracking.
The benefit is that Outreach addresses this rigor gap by systemizing repetitive work. Its Sequences make sure multi-channel touchpoints - email, phone, and LinkedIn - happen automatically and on schedule. For my team, that translates into a 20–30% boost in productivity, because we’re not wasting time figuring out who to call next; the platform surfaces the "next best action" based on real-time engagement data.
The problem is inconsistent follow-up and "leaky" pipelines, where potential deals or project handoffs fall through the cracks because everything depends on manual tracking.
The benefit is that Outreach addresses this rigor gap by systemizing repetitive work. Its Sequences make sure multi-channel touchpoints - email, phone, and LinkedIn - happen automatically and on schedule. For my team, that translates into a 20–30% boost in productivity, because we’re not wasting time figuring out who to call next; the platform surfaces the "next best action" based on real-time engagement data.
Seamless Salesforce Integration, Fantastic Support
What do you like best about the product?
I like that Outreach updates fast from Salesforce, so there's no wasting time. There's ongoing support, and Outreach has been wonderful at fixing any issues I've had fast. I love that I get my own phone number, which lets people call me back, leave voicemails, or text me back, creating more trust in my sales process.
What do you dislike about the product?
I don't like that it doesn't identify duplicate leads. A lot of the times, if there's a duplicate in Salesforce, it gives me an error in Outreach saying that this lead already exists. Sometimes I have to find it and go through hoops to find it. So, yes, the issue is duplicates correction.
What problems is the product solving and how is that benefiting you?
I use Outreach to streamline my tasks. It integrates with Salesforce, saving me time as I can directly call contacts from there and manage everything in one place. This integration, along with preset task groups, boosts my workflow efficiency.
Outreach: Easy to Use, Powerful Automations and Bulk Updates
What do you like best about the product?
In Outreach I love the most that is easy to use, and all the possibilities (from my operational perspective) I like the automations, the easy list creation, bulk updates etc.
What do you dislike about the product?
It would be super helpful if there was an option to change sequencer on more Prospects that are in different sequences at once. That is the only thing that I can think of at the moment.
What problems is the product solving and how is that benefiting you?
It benefits us by increasing team productivity, improving forecasting accuracy, and giving leadership clearer insights to optimize performance and scale operations efficiently.
The Best Tool I’ve Used for Email Prospecting saving countless of hours
What do you like best about the product?
The best tool I have used for email prospecting
What do you dislike about the product?
The User Interface can be made simpler. Also, adding a new contact to a new/existing email sequence directly on Outreach is not very straightforward
What problems is the product solving and how is that benefiting you?
For me, the main problem Outreach is solving is the email prospecting automation. Saves me countless of hours while also clearly telling em what is the day's activity is
Great for Sales Sequences, but Starting to Feel Outdated
What do you like best about the product?
Allows us to create sequences/flows that we can then place prospects and customers into to understand better where they are in the pipeline and/or sales motion.
What do you dislike about the product?
It seems to be becoming a little outdated. You have competitors like Gong and Apollo, who can perform the same things but with more modules and additional functionality.
What problems is the product solving and how is that benefiting you?
Knowing our prospects and customers are being systematically pursued by our reps, and we know and can review the motions our reps are going through.
Create a more Predictable Pipeline, and spend less time on Admin work
What do you like best about the product?
It's mainly about how it brings sequences, calling, emails, and LI Tasks and CRM sync in one particular workflow.
What do you dislike about the product?
It's a little complex to use, and feels overwhelming for smaller teams.
What problems is the product solving and how is that benefiting you?
It's helping me solve the problem of scattered and manual prospecting. It helps automate outreach, keep the follow ups consistent, and manage everything in one place, and improves the visibility into what's working and saves time and drives more pipeline.
showing 1 - 10