Outreach Sales Execution Platform

What do you like best about the product?

It made our outreach much more consistent and has helped our sales team tremendously. The deal and pipeline insights were very reliable and really helped a lot.

What do you dislike about the product?

Sometimes it’s hard to get the right answers from support.

What problems is the product solving and how is that benefiting you?

We saw about a 20% increase in our sales, and our outreach became much more consistent.

What do you like best about the product?

Those tools (and others) make life so much easier in the "mundane" day-to-day work routines. Outreach has made my outreach much more consistent. AI generation of text is pretty spot-on and I rarely have to make changes, unless it is to make the text sound "more like me." Synopses are typically spot-on, easy to understand, and easy to share. It also helps create materials and then helps record information as (customers) come back.

What do you dislike about the product?

Some AI outputs still need tweaks to sound "more like me." There are also features I haven't used because they're not particularly relevant to my use (like deal insights).

What problems is the product solving and how is that benefiting you?

As a time-saver it has paid off big time. It makes my outreach much more consistent, and the synopses give me follow-up I can understand quickly and share.

What do you like best about the product?

It made my outreach much more consistent. The AI assistance for meetings and conversations was frequently useful for guidance or follow-up.

What do you dislike about the product?

Quality of support was a 4. Notes, Daily Summary, and Automated Emails were each a 1.

What problems is the product solving and how is that benefiting you?

I was able to execute outreach much more consistently, and I frequently got useful guidance or follow-up from the meeting/conversation assistance.

What do you like best about the product?

Proactive Assistance, Conversation Intelligence, and CRM Data Enrichment are indispensable in my role because they help make outreach more efficient, informed, and personalized. Proactive Assistance helps us identify potential issues and support merchants before they have to repeatedly reach out for help. Conversation Intelligence gives better visibility into previous interactions so I can understand what’s already been discussed, what the merchant needs, and where communication may have broken down. CRM Data Enrichment gives me more complete and accurate merchant information so I can reach out with the right context and reduce unnecessary back-and-forth.

What do you dislike about the product?

Autonomous Task Execution, Actionable Insights, and Customer Data Capture can be frustrating when the information or automation isn’t fully accurate or doesn’t reflect the most recent merchant interaction. Incomplete customer data or insights can lead to extra research and duplicate work. Autonomous tasks can also create challenges when a situation requires human judgment or is case-specific, so I still need to verify that the recommended action makes sense before moving forward.

What problems is the product solving and how is that benefiting you?

These tools help me prepare for outreach faster, communicate more effectively, maintain continuity across interactions, and provide a better overall merchant experience. They also help reduce unnecessary back-and-forth by giving me more complete and accurate merchant information.

What do you like best about the product?

I really value being able to work at scale, and to easily switch context between Outreach and my CRM without losing the enrichment that makes the data more valuable. It made my outreach much more consistent, especially with the ability to differentiate and send emails at scale.

What do you dislike about the product?

In my experience, it’s easier to use Gong or Salesforce itself for tracking and managing the pipeline. I use Gong instead.

What problems is the product solving and how is that benefiting you?

My outreach was much more consistent, and I can send differentiated emails at scale while keeping the CRM enrichment that makes the data more valuable.

What do you like best about the product?

It made my outreach much more consistent. Activity tracking, lead management, and email platform integration meet my needs.

What do you dislike about the product?

Exporting and sharing data is frustrating because I don’t know how to do it.

What problems is the product solving and how is that benefiting you?

My outreach is much more consistent.

What do you like best about the product?

As a new sales executive, outbounding to clients and keeping track of email open rates are extremely important, and Outreach has been very helpful for that. It’s also important to track all calls with customers and to send calendar invites to block time. Sending drip sequences to prospects through Outreach, with multiple data points and useful functionality, has made my outreach much more consistent. The Sales Navigator integration also helps save the leads we identify, and sequence building is easier as well.

What do you dislike about the product?

Generally, the most painful part of the process is when bulk emails are sent, because it becomes very difficult to keep track of everything and to follow up with each person.

What problems is the product solving and how is that benefiting you?

Outreach has helped me automate follow-up when bulk emails are sent and made my outreach much more consistent through drip sequences. Based on engagement ratios, it can help identify which deals are at risk and the action points on the same.

What do you like best about the product?

It made my outreach much more consistent. The deal and pipeline insights usually flag the right deals, and the AI assistance for meetings and conversations is sometimes useful for guidance or follow-up.

What do you dislike about the product?

Click-to-call, auto dialer, and task management haven’t worked well for me. I only somewhat trust the AI overall, and its accuracy, consistency, and explainability feel mid-level.

What problems is the product solving and how is that benefiting you?

My outreach is much more consistent, and I usually get helpful deal and pipeline risk flags. Sometimes I also get useful AI guidance or follow-up for meetings and conversations.

What do you like best about the product?

Smart Send Times (send-time optimization) helps ensure my emails land at the critical moments when I believe a prospect is most likely to read them. Outreach also made my outreach much more consistent. The AI assistance for meetings and conversations is frequently useful, and the deal and pipeline insights flag the right deals very reliably.

What do you dislike about the product?

The AI is only middling for me overall: accuracy, consistency, ease of catching and correcting mistakes, data handling confidence, data access controls, explanations, clarity of AI vs. rules-based logic, and overall trust are all a 5.

What problems is the product solving and how is that benefiting you?

My outreach is much more consistent, my emails land at better times with Smart Send Times, and deal and pipeline insights very reliably flag the right deals. The AI guidance and follow-up for meetings and conversations is frequently useful.

What do you like best about the product?

The cadence and sequencing part. I also like the face that outreach provides insights into the calls and emails that I’ve shared

What do you dislike about the product?

In the recent 6-12 months they’ve changed their UI twice or thrice, and that’s something I feel I dislike.

What problems is the product solving and how is that benefiting you?

Outreach solves for keeping track of every sales step like emails, calls. It also helps in setting up cadences in an automated fashion where I can track and follow through

Recommendations to others considering the product:

I recommend using Outreach for its robust features and insights.