Outreach Sales Execution Platform
OutreachExternal reviews
3,488 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Transforms Conversations into Actionable Insights
What do you like best about the product?
I like Kaia because it turns every sales or CX conversation into structured insight. The real-time transcription, note-taking, and content cards help us keep good notes and forward them to product and marketing for additional customer insight. It was also easy to get added and learn the product.
What do you dislike about the product?
Setting up content cards and the search features aren't as robust as they could be.
What problems is the product solving and how is that benefiting you?
I use Outreach for capturing and summarizing customer interactions, which helps with training, quality assurance, meeting summaries, coaching, and providing data-driven insights. Kaia facilitates real-time transcription and note-taking, offering structured insights from conversations.
Effortless Task Tracking and Usability Across Organizations
What do you like best about the product?
been using it for roughly 7 years and have had it at multiple organizations love the ease of use and seeing what works from tracking and for keeping me on task
What do you dislike about the product?
The coding can break and the Chrome extension needs an update.
What problems is the product solving and how is that benefiting you?
it keeps me on task with my outreach
Excellent Tool for Cold Calling and List Building
What do you like best about the product?
great tool for cold calling and list building
What do you dislike about the product?
a few things, it can be slow at times and the dialer isnt great
What problems is the product solving and how is that benefiting you?
helping me prospect
Insightful Analytics, But UI Needs Work
What do you like best about the product?
I really appreciate how Outreach integrates leveraging new AI tools which has streamlined our workflow significantly. The analytics feature is another valuable asset, greatly enhancing my ability to interpret data easily and make informed decisions. Additionally, the platform serves as a centralized hub for prospect database management, tracking and setting meetings, and keeping detailed account information and notes. This integration allows me to sort through prospects and their information efficiently, making my daily activities much smoother and more organized.
What do you dislike about the product?
I find the homepage's UI to be inadequate, lacking an intuitive layout that facilitates easy navigation and quick access to essential information. I would like to see real-time statistics around call tasks, which are currently missing. This makes it challenging to monitor and manage call activities effectively. Additionally, it would be beneficial to have a comprehensive view, like a single pane of glass for all my sales reps' current call tasks for the day. Furthermore, although I was not present during the initial setup, our admin mentioned that it was a cumbersome process, indicating potential difficulties for new users.
What problems is the product solving and how is that benefiting you?
I use Outreach for managing prospect database, setting meetings, and organizing account information, which streamlines sorting through data and leveraging AI tools enhances our workflow.
Outstanding for Lead Generation with Seamless Outreach
What do you like best about the product?
Outreach for calls and email sequences to generate leads
What do you dislike about the product?
Outreach doesn't allow contact IDs to be linked which causes issue during reporting
What problems is the product solving and how is that benefiting you?
It is allowing to call and send email sequences to generate leads
Sales Boost and Seamless Integration, Minor Glitches
What do you like best about the product?
I love using Outreach because it seamlessly connects with Nooks, creating a very smooth and easy experience for tracking my daily sales needs. The tool addresses a major issue of lack of visibility by making it super simple for us to keep everything organized. I appreciate the incredible integration Outreach has with Salesforce and Notes, as it connects smoothly with my whole tech stack, significantly enhancing efficiency. The setup process for Outreach is remarkably straightforward and user-friendly, making the transition incredibly easy. Overall, I genuinely believe Outreach is the best application of its kind, having seen many others but none compare.
What do you dislike about the product?
I find that Outreach can be clunky at times. Additionally, I believe the integration with Nooks could be improved. Specifically, it would be beneficial if it was better tailored to handle recent interactions, like dials or emails opened in the last ninety days, for streamlined follow-ups on good conversations.
What problems is the product solving and how is that benefiting you?
I use Outreach to streamline my sales process, reaching out to clients and tracking engagement effectively. It simplifies organization and solves visibility issues, making daily sales tasks smooth and efficient.
Easier Setup with Great UI, Needs Automated Dialogue
What do you like best about the product?
I find the calling facility in Outreach exceptionally valuable, as it enhances my ability to connect with clients efficiently. The feature that allows me to schedule emails is another aspect I truly enjoy, as it ensures timely outreach and communication with customers. This integration between calling and email functionalities is incredibly useful, as I can easily reference the sent emails during calls, providing a seamless workflow and enhancing my productivity. Additionally, the setup of Outreach is straightforward, thanks to its great user interface which simplifies the experience and makes the overall process much simpler.
What do you dislike about the product?
I dislike the absence of an automated dialogue feature in Outreach. This is really missing and would enhance the user experience by enabling smoother interactions with customers.
What problems is the product solving and how is that benefiting you?
I use Outreach for sales outreach, making it easier to reach out to customers without much effort. It offers a great UI for easy setup and allows me to reference emails during calls, enhancing my communication efficiency.
Essential CRM for Seamless Prospecting and Integration
What do you like best about the product?
It is a great place to email and call prospects and put them into different sequences. Helps to keep track of all your contacts and if they open emails. Also like the linkedin option to directly connect with others through a link. I use it every day and it is the primary CRM I use. It integrates great with SalesForce and Linkedin. Very easy to use. Have not had to use customer support so far.
What do you dislike about the product?
I don't have anything I dislike about Outreach that I can think of.
What problems is the product solving and how is that benefiting you?
Keeping track of calls and also noting conversations. Also lets me know when a prospect has opened an email so I can follow up with them. Helps me get through the sequences seamlessly. I love the product and would recommend it wholeheartedly.
Effortless Task Management at Its Best
What do you like best about the product?
Keeping track of all my tasks. Automation and sequencing capabilities
What do you dislike about the product?
UI can be overwhelming. Integration issues, especially with CRMs or mailboxes, are often cited: syncing errors, duplicated contacts, broken mappings.
What problems is the product solving and how is that benefiting you?
Task tracking, automating emails, seeing who opened emails, outreach to prospects, integrates well with salesforce and nooks
Bad dialer
What do you like best about the product?
nothing this is the worst dialer on the market do not buy
What do you dislike about the product?
everyhting, not user friendly doesnt even work.. we are massive company and were sold a lemon.. customer support is non existant
What problems is the product solving and how is that benefiting you?
creating more
showing 1 - 10