Specific tracking and easy integration with other applications
What do you like best about the product?
I can do specific tracking, and I can also link other applications to the app, which I find very useful.
What do you dislike about the product?
I would say that, especially in some cases, the phone app...
What problems is the product solving and how is that benefiting you?
I can plan everything in a single app; furthermore, it allows me to create and maintain sequences for the prospects and accounts I manage.
Targeted outreach has boosted engagement and improves collaboration across the sales cycle
What is our primary use case?
Outreach helps set up sequences and track activities such as notices and whether customers read email messages. It integrates with our CRM, which is Salesforce, and tracks contact name and information such as address, email, and phone. It is one of the foundational components of our sales enablement IT stack and provides quick and easy means to contact customers along with intelligence to track their engagement.
The single best use I have for Outreach is to track quickly and easily whether contacts are viewing and opening email messages. I can get a sense of prospect engagement and how to craft follow-ups. I can get a clue if messages are potentially being shunted to a spam folder. When a customer opts out, Outreach is somewhat helpful, but it also allows us to still override and reach out, which may violate do-not-call registries.
The sequences enable customer outreach and the ability to run drip campaigns easily, which is very helpful.
How has it helped my organization?
Our response rates have improved highly by 50%. We have been able to save time through sending emails to our clients, and they can respond through Outreach, saving a lot of time, approximately 30% or so. Outreach has also increased our outbound efforts, allowing SDRs to reach out to an average of 30 to 40 more accounts than before. Manual follow-ups are difficult to account for, but Outreach helps us reach out to prospects easily and offers great reminders. Additionally, unified communication has improved hand-off between SDR, AE, and AMs.
Outreach contributes positively to my organization by enabling revenue acceleration. Our time spent managing blank or out-of-date information is a time drain. Our sequences facilitate improved first book metrics by automating cold outreach, providing value to customers via email, and highlighting who is reading and responding to our emails.
What is most valuable?
According to my experience, the best features Outreach offers are its helpfulness and effectiveness. It also offers a set of free trial and an intuitive, user-friendly interface. It offers sales engagement, revenue intelligence, and revenue operation functionality in a unified platform.
Outreach leverages automation and artificial intelligence to help revenue leaders decrease the inefficiency and ineffectiveness of go-to-market activities and personnel across the revenue cycle.
Outreach helps automate sequences and ensures consistent and timely customer engagement. I also appreciate that it provides clear analytics on opens, clicks, and replies to refine the outreach strategy. Additionally, the use of AI captures real-time meeting notes and action items, saving time and preventing missed details.
What needs improvement?
Outreach can be improved as analytics sometimes feel quite rigid. Customizing reports is quite difficult, and we often rely on other tools for reporting. The features of Outreach mobile app are still quite limited, and our traveling sales reps find it difficult to complete tasks or make calls, especially when using the mobile app.
For first-time users, the user interface is a bit complex. Features such as task views, sequence editing, and call logs are not always intuitive at first glance, but once one starts learning about them, they become intuitive and easy to use.
For how long have I used the solution?
I have been using Outreach for three years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Outreach's scalability is quite good. It is my go-to tool for sales vertical, SDR, AI, and AMs. It has proven to be quite scalable.
How are customer service and support?
My organization handled user adoption and training for Outreach easily because the customer support was always supportive in case we had any issue. The customer support for Outreach is very unparalleled, supportive, proactive, and great.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Freshsales as a different solution.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that the price is very affordable and the setup was easy. The customer support has always been supportive in case we have any questions.
Which other solutions did I evaluate?
Before choosing Outreach, I evaluated other options such as Gong and Salesforce CRM Analytics.
What other advice do I have?
I need to update or maintain Outreach, and the process is straightforward. Outreach integrates seamlessly with other platforms and tools that we use besides Salesforce.
I manage data security and privacy with robust and secure features where Outreach provides top-notch security to our data, making it very secure. I have not experienced any challenges with user management or permissions in Outreach so far.
I switched from Freshsales to Outreach because once one becomes a user of Outreach, it becomes very easy to use and user-friendly. Outreach is also very cost-effective compared to Freshsales and other alternatives, and it has helped us achieve our marketing goals and reach out to more customers easily, improving my organization's productivity for the last five years.
The best advice I would give to others looking into using Outreach is to take advantage of the calling feature. I can select my phone number from multiple available options, call prospects worldwide, and have the entire conversation recorded for my reference. This feature is my go-to feature every day. The recordings help me analyze my sales pitch and draw conclusions from the conversation. Outreach is a good sales and marketing tool. I would rate Outreach nine out of ten.
Powerful Automation, CRM Sync, and AI Insights That Streamline Outreach
What do you like best about the product?
Outreach has sustainable mechanisms of automating most of the dales repetitive tasks
The application connects accurately with CRM solutions and this creates data and contact management
Outreach has helpful email support measures that includes templates and guidelines
There is magnificent AI support measures that gives summaries and insights
What do you dislike about the product?
Training before using Outreach takes a ln extra effort, getting more challenging
The too many options that Outreach have makes the navigation process difficult
What problems is the product solving and how is that benefiting you?
Outreach has robust automation mechanisms that allows all sales processes to be efficiently managed
The tool creates a continuous communication bridge that leads to more customer engagement
The process of predicting sales and customer turnover is also a brilliant aspect the app gives
The effect of the customer communication is accurate identified using the app
Outreach: The Command Center That Makes Prospecting Scalable
What do you like best about the product?
Outreach is the "command center" for our sales teams. While it has a steeper learning curve than simpler tools, its ability to automate follow-ups and provide AI-driven meeting assistance (Kaia) is unmatched. It effectively turns manual, messy prospecting into a scalable, predictable science.
What do you dislike about the product?
New users may find it overwhelming, requiring weeks of training to navigate the multiple layers of menus and settings. But it is worth it.
What problems is the product solving and how is that benefiting you?
Outreach solves the chaos of manual sales by automating multi-channel follow-ups and centralizing prospect data into one "command center." This benefits you by eliminating administrative busywork and using AI to identify exactly which deals are most likely to close. Ultimately, it transforms unorganized prospecting into a predictable, scalable, and data-driven revenue engine.
Customizable Sequences with Smooth Performance
What do you like best about the product?
I like how you're able to customize your own sequences with Outreach. Whether I want to include LinkedIn messages, manual emails, auto emails, or create a call-heavy sequence, I can tailor it to suit the prospect I’m reaching out to.
What do you dislike about the product?
Sometimes, it runs into issues with a person a past rep already put somebody in a sequence, so it makes you have to go in manually and pause or cancel that sequence to put them in a new one. Besides that, though, it works pretty well.
What problems is the product solving and how is that benefiting you?
I use Outreach to email and reach out to prospects in an organized way, ensuring I don't forget about them or contact them too frequently. It helps me prospect and sequence contacts timely and effectively.
Feature-Rich and Flexible for How We Utilize It
What do you like best about the product?
Outreach templates for email and call outreach is incredibly helpful for mass sending updates to my customers. My enablement team and marketing teams can upload templates and outreach (no pun intended) goals and sending those customized email communications is quick and efficient - especially helpful given I manage hundreds of customers and need to move fast! I have very easily integrated this into my workflow.
I also love the Gmail integration, specifically because I can see when & how often a customer opens an email. That insight is incredibly impactful. I have fully integrated Outreach into my daily (and hourly, honestly) workflow.
What do you dislike about the product?
Almost too many options of tags vs. additional fields that it gets a bit busy and hard to navigate. Could be the way we utilize it, though!
What problems is the product solving and how is that benefiting you?
Streamlining communications to hundreds of clients, tracking calls & emails, and insights into customer engagement in when and how often they open my emails. With Outreach templates for outreach, I don't have to repopulate one email for multiple clients - instead with a few clicks of a button in Outreach I can send 1x1 emails to a mass customer list - eliminating the need to copy & paste and avoid avoidable mistakes that can occur with manual emails.
Balances Scale and Personalization with Powerful Analytics
What do you like best about the product?
How well it balances scale and personalization. With Outreach I’m able to create structured multi-channel, multi-step sequences, quickly plug in templates or snippets, and leverage analytical visibility to review my team’s performance and make data-driven decisions.
What do you dislike about the product?
If you do not have an admin license, customization options are somewhat limited.
What problems is the product solving and how is that benefiting you?
Sales prospecting and demand generation. It allows my team to build targeted prospect lists, run multi-channel sequences, and engage prospects efficiently while tracking every touchpoint. This helps maximize outbound productivity, improve pipeline quality, and generate more revenue-driving demand.
Effortless Contact and Task Management
What do you like best about the product?
Contact lists, tasks, call task flow, call quality and recording
What do you dislike about the product?
Wish had an option where you could add people into a call list to save for cold call power hours
What problems is the product solving and how is that benefiting you?
Streamline sales, report on daily KPIs, keep prospects in one place so can actively put people into sequences and be pro-active with tasks and calls. This helps me to be organised in my role and streamline my role with automated emails in my sequences
Streamlines Sales with Powerful Automation and Analytics
What do you like best about the product?
I like that Outreach streamlines our sales processes and it comes with amazing automation features making it even more functional and better.
First, it comes with great sales analytics and since we always get detailed reports, making decision is easy.
It comes with amazing conversational intelligence with helps us understand sentiments and make right decisions.
The tool also handles sales performance management really well and it not only boosts sales but also makes sales agent work easy.
It comes with amazing sales coaching and training features which makes retooling our sales teams easy.
What do you dislike about the product?
Outreach is one tool that never disappoint. No issues whatsoever.
What problems is the product solving and how is that benefiting you?
We use Outreach for sales management, training and coaching, sales analytics, and conversational intelligence. With all the great features, we better our sales and make our sales team performance better too.
AI-Driven Automation That Transforms Sales Engagement
What do you like best about the product?
Outreach is an excellent sales engagement platform, thanks to its AI-driven automation and comprehensive workflow tools. I appreciate these features because they streamline our multichannel outreach and deliver actionable insights for our revenue teams.
What do you dislike about the product?
The primary downside of Outreach is its high cost and the necessity for training, which can be particularly challenging for those who are new to the platform. These factors often result in frustration during the onboarding process and when trying to scale.
What problems is the product solving and how is that benefiting you?
Outreach addresses our main sales challenges, such as manual prospecting, disorganized data entry, and irregular follow-ups, by automating multichannel workflows and synchronizing activities with our CRM. This automation reduces repetitive tasks and allows our representatives to concentrate on building valuable relationships and closing deals more quickly. As a result, we have been able to achieve our goals on schedule.
