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comprehensive for large enterprises, but too complex and burdensome for small company to implement
What do you like best about the product?
Outreach is a very comprehensive CRM platform and covers everything.
What do you dislike about the product?
too complex and burdensome for a small company to learn and implement
What problems is the product solving and how is that benefiting you?
CRM
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Terrible customer service! They do not value your relationship once they have you signed up.
What do you like best about the product?
Everything I liked about outreach can be found in other solutions.
What do you dislike about the product?
They are very slow to respond and break things too often. The feature releases always come with bugs. Often breaking other integrations and fail to show you where the problem lies. they don't play well with any CRM. Intgrations are always poor and data accuacy can never be achieved.
What problems is the product solving and how is that benefiting you?
They no longer solve a unique challenge. Many of the things they solved for are built into modern CRMs. Because they integrations never work, it's better to stay within one system.
Outreach Overview
What do you like best about the product?
The workflow can be customized to fit a variety of different outreach styles.
What do you dislike about the product?
It tends to freeze up often and disrupt the flow of the end user's day. Often needing to be hard refreshed before resuming activities and even needing to restart hardware to get it going again.
What problems is the product solving and how is that benefiting you?
Outreach allows for a customizable workflow and offers a lot of analytics that you don't see offered in a lot of other platforms. This is beneficial as it allows you to drill in and really see what is working and what isn't.
Great product and a support that matches the best
What do you like best about the product?
Easy to use product, customer support, ethical business practices
What do you dislike about the product?
Nothing I could think of! Keep doing what you do; your support staff are amazing.
What problems is the product solving and how is that benefiting you?
Outbound email automation and sales tracking
Sequence automation needed in any sales stack
What do you like best about the product?
Sequence building, analytics, integration with salesforce
What do you dislike about the product?
InMail integration could be better. Full email sequence
What problems is the product solving and how is that benefiting you?
Tasm management, email tracking, email analytics
Outreach is great for prospecting teams!
What do you like best about the product?
Outreach is very user friendly when it comes to keeping your tasks orgranized, which is super important for BDRs!
What do you dislike about the product?
Sometimes there are tech issues, but our rep Zach is always on it as soon as we email him.
What problems is the product solving and how is that benefiting you?
Our company has three instances and we have had some triggers that were not working properly in one instance that they worked with us consistently to get fixed. Also, we have had some problems with changes being captured and reflected, but that has since been resolved.
I use Outreach daily in my Pipeline Generation role. It is a vital tool for me.
What do you like best about the product?
Keeps my tasks organised
Decent integration with Salesforce
Reminders to fulfill tasks and campaigns
Decent integration with Salesforce
Reminders to fulfill tasks and campaigns
What do you dislike about the product?
Not perfect sync with Salesforce
Some tasks repeat, or activities that are not in a campaign don't count towards it and mess up the sequence sometimes
Some tasks repeat, or activities that are not in a campaign don't count towards it and mess up the sequence sometimes
What problems is the product solving and how is that benefiting you?
Emailing and calling many prospects
Tracking what interactions prospects have had with my activities
Tracking what interactions prospects have had with my activities
Outreach Review
What do you like best about the product?
Call, email, sequence, linkedin from one spot.
What do you dislike about the product?
Freezes up at times. Linkedin salesnav integration can be clunky. Does not record all phone calls. Email typing view needs to be better- tough to resize images
What problems is the product solving and how is that benefiting you?
Giving me one central place to call on, email, and engage prospects
Great prospecting tool for Sales Reps
What do you like best about the product?
Outreach helps you stay on track of your prospecting to ensure you are following up with contacts at the right time. It allows you to share messaging across the wider team with the ability to create templates or sequences for other team members to use and collaborate on. The tool itself is extremely easy to use and anyone can create new sequences and easily import new contacts and assign them to a sequence.
What do you dislike about the product?
Personally, I would like the email box to be bigger so I can see my entire message. I would also like the ability to send a mass email across several contacts and organizations easier rather than having to go into each separate account to select contacts.
What problems is the product solving and how is that benefiting you?
Outreach is helping me be organized and be consistent with my prospecting efforts across my territory. It does this by creating sequences for contacts and enabling you to customize that sequence for how often and how many times you would like to message a certain prospect. It is fairly easy to forget about certain prospects and never follow up with them if you don't have a spot to track that outreach. It also lets me see what messaging I've sent in the past and to who I've sent it to which helps me minimize duplicate messages to prospects.
Great to for Business development team for campaingns
What do you like best about the product?
Its a unified tool for running marketing sequences for lead generation and data management
What do you dislike about the product?
Could have added SMS feature in which would done all good, I am not sure if It is there in other plans, because its not present in the plan that I am using
What problems is the product solving and how is that benefiting you?
Its solving the problem of running proper targeted campaigns, and also reaching out through cold calling
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