Outreach Sales Execution Platform
OutreachReviews from AWS customer
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Efficient,Reliable, & Great Customer Service
What do you like best about the product?
The platform, while robust, is easy to use. Building sequeneces, snippets, and content is simple and easy to do. Since implementing Outreach, we have seen 3x prospecting activity with our SDR team. Additionally, Outreach customer support is steller. They are super quick to respond and very helpful.
What do you dislike about the product?
Limitations with the customization of the dialer: it would be nice if we could add other fields to write back to crm here. Specifically the ability to log to any object in SF and not just opportunities (cases, accounts, etc)
The API foractivity to log back to CRM is a bit slow, and exasperated by the limitations of the dialer, our users have to wait for it to log to CRM to update the activity to make sure it is logged properly. It's about a 2 minute delay.
The Outreach Everywhere plugin: Outreach automatically looks to see if the prospect is in Outreach regardless of it that object is mapped. It would be nice if for objects that are not mapped, the "import prospect now" pop-up message did not appar.
The API foractivity to log back to CRM is a bit slow, and exasperated by the limitations of the dialer, our users have to wait for it to log to CRM to update the activity to make sure it is logged properly. It's about a 2 minute delay.
The Outreach Everywhere plugin: Outreach automatically looks to see if the prospect is in Outreach regardless of it that object is mapped. It would be nice if for objects that are not mapped, the "import prospect now" pop-up message did not appar.
What problems is the product solving and how is that benefiting you?
Reducing time for sales to spend on deciding what to do next, and more time just doing it. Standardizing the sales process to allow for sales management to evaluate and make adjustments. Ease of meeting/appointment rescheduling.
A tool to build a winning enablement plan on.
What do you like best about the product?
The consistant and simplicity of the platform allow for ease of creating traning materials. The company also provides SO many training resources you really don't have to spend a great deal of time creating them.
What do you dislike about the product?
There are so many features and functions that developing and enablement plan to get to all of them can be time consuming.
What problems is the product solving and how is that benefiting you?
Outreach has allowed our sales teams to streamline their outbound activity and the integration into the CRM has allowed us to create measurable KPIs around activity.
User experience as a rep
What do you like best about the product?
UI is easy to learn. Keeping all tasks for the day in one tool is very helpful, for new reps.
What do you dislike about the product?
If it says my email has been opened seven times, but the person actually has never opened it.
What problems is the product solving and how is that benefiting you?
Allows me to keep track of all of my email, LinkedIn, and call tasks in a single platform.
New User Experience
What do you like best about the product?
Similicity and initiveness of the platform.
What do you dislike about the product?
Integration requires more effort then I expected.
What problems is the product solving and how is that benefiting you?
Automating responces and increasing outreach.
Powerful Tool to Help Sales Easier
What do you like best about the product?
I love the automations that Outreach has. We can send out automatic emails, there is some powerful things you can do with triggers, when connected to a CRM you can allow them to work between each other.
What do you dislike about the product?
Some of their documention isn't the best. There are some fields or data points that would be great to see in onc place on how it is being calulated.
Additionally the support team from my experaince can use some work too. We've had some odd bugs, that we basically got no help with, and I had to go through 3 or 4 email exchanges to report a bug that happened on Outreaches end.
Additionally the support team from my experaince can use some work too. We've had some odd bugs, that we basically got no help with, and I had to go through 3 or 4 email exchanges to report a bug that happened on Outreaches end.
What problems is the product solving and how is that benefiting you?
Creating automatic emails and next steps for our sales rep, as well as making it a one stop shop. They only need to use Outreach to to place calls and emails. THe outreach everywhere extention is a huge help when it works well.
Cold Calling? Emailing? Prospecting? Use Outreach
What do you like best about the product?
Outreach consolidates a suite of tools aiming to make the best experience possible when it comes to prospecting. The way the tools communicate with each other is pretty seamless, making the work of and SDR wffortless for the most part. No longer worry about the daily annoyances and focus on personalizing your prospecting experience while chatting with customers.
What do you dislike about the product?
Would love to see integrations with other technologies in the lead gen space.
What problems is the product solving and how is that benefiting you?
Coachability has become way easier since we started using Outreach. Also understanding what our reps are talking about through their calls with timestamps makes call reviewing a breeze.
sdr
What do you like best about the product?
Ease of use and efficency. Best way to manage outreach to accounts
What do you dislike about the product?
Reporting changed so hard to see metrics easily. Also would prefer more insights
What problems is the product solving and how is that benefiting you?
Solves outbound outreach mangement and allows me to easily manage who I am reaching out to and at what cadances
Robust Sales Execution Tool
What do you like best about the product?
Two things I love about Outreach (which I use every day!)
1. Email sequencing is powerful, intuitive, and has great reporting. Haven't seen anything better on the market.
2. Call feature using local number is reliable and has been a game changer for cold calls.
1. Email sequencing is powerful, intuitive, and has great reporting. Haven't seen anything better on the market.
2. Call feature using local number is reliable and has been a game changer for cold calls.
What do you dislike about the product?
The activity reporting could be more intuitive to use and more customizable. Also, I wish there was a power dialer feature built into their calling tool.
What problems is the product solving and how is that benefiting you?
It's helping me run an effective outbound process - without which I would have a harder time booking meetings.
Good platform and easy to use
What do you like best about the product?
Great user interface for managing outbound sales tasks
What do you dislike about the product?
Would be nice to have more logic based features for sequencing
What problems is the product solving and how is that benefiting you?
Managing and organizing all of my outbound tasks which can easily be overwhelming if you don't have a good system to help you
Outreach.io: Sales Superhero!
What do you like best about the product?
I like Outreach's user-friendliness and automation. It's a time-saver, making personalized communication a breeze. The analytics and team collaboration features are game-changers. Excellent customer support seals the deal
What do you dislike about the product?
Limited reporting options and no live support chat
What problems is the product solving and how is that benefiting you?
Outreach is solving the problem of inefficient and manual sales outreach. It benefits me by automating tasks, improving personalization, providing analytics, and enhancing team collaboration, ultimately boosting sales efficiency and success.
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