Outreach Sales Execution Platform
OutreachExternal reviews
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makes it easy to reach prospects at scale
What do you like best about the product?
task organization, alerts, read receipts, dashboards and engagement
What do you dislike about the product?
sometimes the scheduling doesn't always work. OOO tracker could be better
What problems is the product solving and how is that benefiting you?
reaching people around the world in an organized way
Recommendations to others considering the product:
it does a lot! take time to watch the outreach U videos
Automates outbound process
What do you like best about the product?
I like being able out sequences for industry specific accounts. Security professionals regularly take customer reference calls and leverage similar tools.
What do you dislike about the product?
I haven't been able to effectively mass upload accounts/leads
What problems is the product solving and how is that benefiting you?
It has greatly simplified our outbound sales model
user friendly!
What do you like best about the product?
super intuitive. had all my SDR's on the same page right off the back.
What do you dislike about the product?
minor bugs and issues to work through like resetting font sizes. Some prospects show 20 email opens, which it's hard to believe all the stats sometimes.
What problems is the product solving and how is that benefiting you?
organized workflow with data to back up decisions.
Outreach streamlines the sales process for reps
What do you like best about the product?
I like how easy it is to have other reps begin doing outbound from day 1. Everything can be setup prior to new reps joining the team & you can just add them into the mix!
What do you dislike about the product?
I wish there was more documentation on best practices from an outbound POV.
What problems is the product solving and how is that benefiting you?
Sales process streamlined!
Marketing Director
What do you like best about the product?
I like how seamless a sale rep can contact their prospects - whether call, email or through linkedin
What do you dislike about the product?
I don't like how their tend to be bugs and hickups in the product
What problems is the product solving and how is that benefiting you?
Seamlessly reaching out to our customer and prospect database. Gaining insights on what content is engaging.
Extremely powerful tool that has helped manage prospects
What do you like best about the product?
Segmenting prospects and building sequences is very easy.
What do you dislike about the product?
how to utilize engagement data and tracking metrics is not intuitive
What problems is the product solving and how is that benefiting you?
Reaching out to both a broad and specific market in a thoughtful manner. Realized that you can truly make a large outreach automatic, yet personalized.
great onboarding experience
What do you like best about the product?
our implementation specialist was super hands on and caring for our team. he answered every individual email we sent with questions and was patient with every call. kick-off went relatively smooth (of course there will be small hiccups but these were more on our side with an mvp style roll out)
What do you dislike about the product?
some of the sfdc configuration to do's were tedious, for example doing validation mappings had to be done for each individual picklist value .. we had some fields with 60+ variables.
What problems is the product solving and how is that benefiting you?
from a marketing perspective, we are increasing emails sends by 10x and getting inbound leads in front of sales quicker
Great platform
What do you like best about the product?
Provides a platform to help our reps do lead gen and stay on top of their activities in the midst of also managing their accounts and ongoing business.
What do you dislike about the product?
There have been several technical and integration issues that have hindered our adoption rate.
What problems is the product solving and how is that benefiting you?
All sales reps are responsible for their own lead gen. Outreach helps them stay organized and on task.
Great for email sequences
What do you like best about the product?
Outreach sequences will continue to email prospects at the appropriate times based on their engagement.
What do you dislike about the product?
It would be VERY helpful to be able to upload a list of contacts and then uncheck which contacts to not sequence based on previous activity. I've tried doing this numerous times and it is very buggy creating duplicates, so I have to do it manually on a list BEFORE uploading to Outreach.
What problems is the product solving and how is that benefiting you?
I'm able to reach out to prospects on a large scale with the comfort of knowing they will be removed from a sequence if they reply.
A Powerful Tool for Sales Professionals
What do you like best about the product?
With proper set-up and management, Outreach enables young reps to understand proper sales methodology and put the right message in front of the right prospect at the right time. For those with more sales experience, it allows you to automate your more tedious tasks seamlessly and consistently.
What do you dislike about the product?
If everyone on your team isn't using Outreach, then using the Meetings feature isn't as helpful. Some of the sync set-ups can be a little confusing, but you get used to it eventually.
What problems is the product solving and how is that benefiting you?
Scaling up our outbound sales team has allowed us to have some of the most meaningful conversations with prospects, and it allows us to understand what tactics and what messaging are most effective.
Recommendations to others considering the product:
Ensure that you take training seriously and have someone actively managing sequences, template, integrations, and measuring activity and outcomes. Don't buy it thinking it will fix all of your sales challenges.
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