Outreach Sales Execution Platform
OutreachExternal reviews
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This is a great email automation tool with plenty of customization options
What do you like best about the product?
I liked how I am able to control the steps on our outbound sequences. I also like how I can customize sequences according to job titles and industries.
What do you dislike about the product?
When cc'ing a colleague on my outbound sequences Outreach cannot tell that my coworker responded vs. the prospect and Outreach will automatically pull that prospect from my sequences without notifying me.
What problems is the product solving and how is that benefiting you?
Outreach helps us organize and execute outbound processes at scale and in a timely matter. Without this tool our daily and weekly metrics would be very challenging to meet & exceed.
Outreach Review
What do you like best about the product?
The templates and snippets are very helpful for quickly crafting an email and/or sending the same email to many different people. The whole platform is very easy to use.
What do you dislike about the product?
I wish there were more robust activity reporting.
What problems is the product solving and how is that benefiting you?
Communicating to a large number of people quickly and tracking open rates. We have been able to streamline our communications across our company.
Recommendations to others considering the product:
It is a great tool with great enablement content!
Growing Outreach's use day by day
What do you like best about the product?
Outreach is a tool that's got pretty much all the necessary functionalities...you can schedule all your appointments, calls, emails and tasks concerning a specific prospects or group of prospects and get the relevant notifications, it integrates very well with your calendar, mailbox and salesforce and gives you a lot of flexibility in terms of creating and using your own custom sequences, templates and snippets. Lastly, great reporting with a lot of insights.
What do you dislike about the product?
Prospect syncing with salesforce doesn't always work. Every time you add a new user, you also have to set up syncing of their prospects with salesforce and this also doesn't always work, which makes it very manual afterwards. Voip quality is not always great, which makes calling via outreach a bit problematic. This is not directly outreach's issue, but it makes it use a bit more difficult to adopt by the sales reps.
What problems is the product solving and how is that benefiting you?
It's a tool that can provide a complete telesales solution, as you can gather all your leads in one place, assign them easily to different reps and most importantly monitor and report in great detail their performance, effort and results, something that is very useful for the sales managers and leads.
Time saver & constant innovation
What do you like best about the product?
They are the clear winner in sales email automation, and they really listen to feedback. The amount of new, impactful features they release in even 6 months is impressive.
What do you dislike about the product?
My company is a more mature one with a lot of moving pieces so we chose to implement more slowly to make sure each piece was adopted and fit into our workflow. It took longer than anticipated, but was worth it.
What problems is the product solving and how is that benefiting you?
-efficiency
-scalable automation
-actionable analytics
-account based approach for SDR and Sales Rep’s to partner on
-increased adoption
-scalable automation
-actionable analytics
-account based approach for SDR and Sales Rep’s to partner on
-increased adoption
Great platform, very robust, lacks certain integrations
What do you like best about the product?
It's very easy to get started and create sequences. Outreach offers some powerful triggers to automate the workflows of prospects between sequences. Solid team functionalities and reporting.
What do you dislike about the product?
The integration with Salesforce is a bit painful. I wish they offer at least a Zapier integration to quickly add inbound prospects into Outreach and add them to sequences.
What problems is the product solving and how is that benefiting you?
Following up with inbound leads. Automate outbound outreach.
Recommendations to others considering the product:
Great platform, does what it promises. The only downside is the lack of integration with Zapier (for now)
Increased Activity!
What do you like best about the product?
Easy to use and easy to get your sales reps to use. This tool has gone from a nice to have to a must have. When you think about the number of interactions that it takes to get a prospects attention today, trying to do so without help from technology would be very difficult.
What do you dislike about the product?
Does not have advanced triggering capabilities...i.e. some outcome in one sequence can't trigger the start of another sequence.
What problems is the product solving and how is that benefiting you?
Consistent prospect and customer engagement. Huge win in terms of shear number of activities completed.
Recommendations to others considering the product:
As many companies are using tools like this today, check out how this might integrate with your other tools to add additional value.
Outreach: A great tracking tool and email management software, but with a few bugs
What do you like best about the product?
I like how easy it is to setup templates, sequences, snippets and share them across the team; it's also great to effectively flip a switch and see Outreach data inside Salesforce.
What do you dislike about the product?
The system can be buggy at times, and troubleshooting with support doesn't always get the job done. I'd also like to see more customization available with fields and formats; for a system to talk to Salesforce, I'd expect a bit more customization options (as, everyone's Salesforce setups are quite different).
What problems is the product solving and how is that benefiting you?
Email tracking, email management; we use Outreach to generate quick and easy campaigns, and it also speaks well to Salesforce which has been helpful for us.
Recommendations to others considering the product:
If you need an email tracker that speaks to Salesforce (and, has a myriad of mappings), look no further than Outreach. The open tracker does not always work in real-time, and there are a few bugs, but Outreach is moving in a really solid direction, and I think they have a very strong product.
Keeping track of touches w/customers and prospects
What do you like best about the product?
Sequences for consistent and systematic out-reach. SFDC integration and rule setting, Sharing of templates for consistent and tailor messaging. Activity tracking.
What do you dislike about the product?
The user interface for administration takes a bot of getting used to
What problems is the product solving and how is that benefiting you?
Tracking outbound activities for the sales team, comprised of Biz dev reps, Inside Sales, Field Sales. Outreach is at the core of our daily sales activities. We can monitor effectiveness of our templates, impact of our reps, and plan future capacity.
Recommendations to others considering the product:
Get it and use it. It's the best to keep sales teams working in unison.
Amazing email tool for out outbound sales team
What do you like best about the product?
Ability to customize email campaigns and the integration with Salesforce
What do you dislike about the product?
Product still needs to improve on filtering and sorting of custom salesforce fields.
What problems is the product solving and how is that benefiting you?
Outbound Sales - We've been able to report on our outbound efforts
Nice tool for enterprise sales
What do you like best about the product?
I liked the ability to create strong sales sequences, with Linkedin integration and VoIP to any country in the world.
What do you dislike about the product?
The lack of integration and multiconditional branching in sales sequences.
What problems is the product solving and how is that benefiting you?
Automate the sales relationship and help salespeople keep track of the sales process.
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