Outreach Sales Execution Platform
OutreachExternal reviews
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Useful tool
What do you like best about the product?
Our sales team find it useful to be able to identify which emails are being seen, so that they can ensure they are targeting the right people and don't waste time on people that aren't interested in their campaigns
What do you dislike about the product?
Lack of Dynamics integration - we are having to use third party software to enable part of the connection we previously had with Salesforce
What problems is the product solving and how is that benefiting you?
Unknown
Amazing product support, highly capable software
What do you like best about the product?
EXTREMELY responsive and helpful customer support! They are good at teaching you how to fish, so to speak, rather than fishing for you. If a process is unclear, and I reach out to them, they'll often respond with an on-the-spot video using my own templates and content to demonstrate what I need to do step-by-step, but without actually changing my content, which means I then have to go and do it myself. A good teaching method. Also, they seem highly responsive to product improvement/feature requests, coming out regularly with product upgrades.
What do you dislike about the product?
The product seems mature in some ways, immature in others. The WYSIWYG environment generally works great, and yet it will overlook standard usability interface practices or not have features that one typically finds in any WYSIWYG editor. For example, text color and text highlighting are not available. And there are occasional malfunctions or dysfunction niggles. For example, if you insert the cursor in the subject line field to create an email template and then select the {{first_name}} variable, it doesn't inserted where you asked it to in the subject line, but rather places it somewhere in the e-mail body. Lots of little minor niggles like this, stuff you can get around. But it's annoying that I have to do a lot of workarounds just to create a template.
What problems is the product solving and how is that benefiting you?
Caveat: I'm speaking as a foot soldier here – a person who uses the system daily, not one who selected the system and is trying to drive an overall business purpose, and so I cannot speak holistically. But as a template- and sequence-creator, my business need is to ensure the consistent delivery of the overall voice and language of the company, yet do it in a very conversational, personalized tone, so that the brand is well-represented, and consistently, across the entire sales force regardless of their grammar skills or knowledge of brand identity. And the product works excellently for this. Though it takes a little work to get the hang of the system – how to set up and manipulate sequences, for instance – it is extremely powerful and capable, helping us help the sales force to juggle hundreds of balls at once, keeping on top of prospect communications in ways that would be humanly impossible without the system.
I reccommend
What do you like best about the product?
I like the functionality of seeing who opens and clicks the email. I also like the bulk email functionality and delayed email scheduling for meeting confirmations.
What do you dislike about the product?
I don't like how the bulk emails can't be tracked. It can also be challenging because you can't tag from the outbox.
What problems is the product solving and how is that benefiting you?
Solving business problems such as being able to keep prospects and meetings organized and centralized.
Recommendations to others considering the product:
use the voicemail drop it helps alot!
Efficient and easy use to manage pipeline.
What do you like best about the product?
The ease of keeping track of my contacts at other companies and not missing a beat.
What do you dislike about the product?
Outreach sometimes lags in updpating our salesforce instance.
What problems is the product solving and how is that benefiting you?
It provides easy and quick delivery to each of my prospects and allows me to keep in contact with more people rather than just using email alone.
Sales Enablement Made Easy
What do you like best about the product?
I love the features of outreach that go above and beyond what other tools do. On top of creating, tracking, and analyzing campaigns you are also enabled by easy to use features within the platform such as embedding your calendar into emails etc. Another aspect I like about the platform is the ability to customize so many aspects of the campaign settings.
What do you dislike about the product?
I strongly dislike the way Grammarly interacts with the tool. If you are using the plugin do not free type the text within campaigns.
What problems is the product solving and how is that benefiting you?
We are easily managing and tracking the efficacy of our outbound marketing emails. This allows us to put together many unique campaigns that enable the sales team.
Good overall implementation process
What do you like best about the product?
During the implementation, it was good to have someone to guide us through all the setup. I felt like I was able to ask a lot of questions and have the implementation team review our setup. Having templates are nice to help our Sales Team.
What do you dislike about the product?
There were a few features due to our setup of VOIP and Salesforce that doesn't allow us to properly track our inbound calls. It's been a bit hard to see bot inbound and outbound calls. But that can just be parts of the system being incompatible. It's a bummer that the email template is in only text formatting. Some of our users' signature line in the template.
What problems is the product solving and how is that benefiting you?
We just started, and so we're trying to get our Sales team on a cadence. Trying to make sure that we have a set standards for all our inbound leads.
Valuable tool that enables SDR team to move fast + work eefficienctly
What do you like best about the product?
Task management system
Snippet functionality - enables team to move faster with email customization and very scalable to new employees
Sequence structure
Integrations w. Salesforce + Sales Navigator
Snippet functionality - enables team to move faster with email customization and very scalable to new employees
Sequence structure
Integrations w. Salesforce + Sales Navigator
What do you dislike about the product?
Data visualization piece has never been a strong suit of Outreach.io. Can be very frustrating at times that you can't manipulate the data/filter it down easily to drive actionable insights.
What problems is the product solving and how is that benefiting you?
SDR team efficiency + workflow management system
Outreach - Sales Automation
What do you like best about the product?
Outreach has enabled our reps to easily stay in cadence with a large number of prospects as well as keep the messaging standardized between our numerous sales teams. The integration with Salesforce has been working very well to help us track activities going to prospects.
With the strong integration to Salesforce and the Chorus AI integration we have our recordings attached directly into the activity in SF for our key players to listen to and gain valuable insights that might have been lost otherwise.
The level of automation that Outreach offers allows our outbound sales teams to keep up with hundreds of prospects on a weekly basis and make sure that people aren't slipping through the cracks. With automated emails and reminders for personalized steps our reps stay up to date on all necessary activities.
Finally, we are able to track success rate of our different "sequences" to see which ones should continue and which ones should be discontinued. It allows us to be proactive about updating our messaging and continually improve how we target our prospects (even to a granular level of a prospects persona or industry).
With the strong integration to Salesforce and the Chorus AI integration we have our recordings attached directly into the activity in SF for our key players to listen to and gain valuable insights that might have been lost otherwise.
The level of automation that Outreach offers allows our outbound sales teams to keep up with hundreds of prospects on a weekly basis and make sure that people aren't slipping through the cracks. With automated emails and reminders for personalized steps our reps stay up to date on all necessary activities.
Finally, we are able to track success rate of our different "sequences" to see which ones should continue and which ones should be discontinued. It allows us to be proactive about updating our messaging and continually improve how we target our prospects (even to a granular level of a prospects persona or industry).
What do you dislike about the product?
While the tool is great at doing a lot of what we need it to do, there are difficulties with making sure things aren't broken between Salesforce and Outreach. If any picklist option in Salesforce doesn't match Outreach the updates fail (even if the picklist in Salesforce allows updates that don't meet the current picklist options). This has caused a few items to be lost in the shuffle.
Porting over your phone number to be used within outreach was a very difficult task that had to involve support and a lot of trial and error.
Porting over your phone number to be used within outreach was a very difficult task that had to involve support and a lot of trial and error.
What problems is the product solving and how is that benefiting you?
We use the tool in doing strategic account based marketing efforts to target a good group of individuals at one company and deliver similar and helpful information to all of them. We can also target specific verticals/personas with individualized messaging that is replicable.
Outreach makes my job as a BDR easier
What do you like best about the product?
Outreach allows me to manage a large volume of prospects, while also allowing management to access great reporting functionality. With the tool, I can measure exactly how I'm performing.
What do you dislike about the product?
There are a few glitches from time to time, like fonts and sizes changing within a sequence.
What problems is the product solving and how is that benefiting you?
Adding time back into my work life- allowing me to focus more in other areas.
Recommendations to others considering the product:
I use Outreach daily in order to keep my pipeline clean and ensure that there is always activity going out to my prospects. In addition, there are helpful notifications for where I should focus my time (tasks, scheduling events, calls, etc). The most time consuming part is actually importing the contact/prospect information that you need, but once that is completed the process is very easy. I also love the email integration to use for quick templates, sequences, and snippets.
Awesome, flexible tool
What do you like best about the product?
Outreach has enabled our Sales and Marketing teams to work more seamlessly, in real time. Gone are the days when we need a quarter or more to plan out a joint email campaign. Thanks to Outreach, we can collaborate and easily get a personal email drip set up in a matter of hours.
What do you dislike about the product?
With Outreach's flexibility has also come confusion. Given that Outreach is a new tool for many teams, its ownership and governance are somewhat like the wild west. Our organization is still figuring out how to tackle this issue.
What problems is the product solving and how is that benefiting you?
Outreach has allowed our Marketing and Sales teams to work together more seamlessly to run integrated campaigns. It also allows our Sales Leadership more insights into how their teams work and prioritize their time.
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