Outreach Sales Execution Platform
OutreachExternal reviews
3,526 reviews
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Automates outbound process
What do you like best about the product?
I like being able out sequences for industry specific accounts. Security professionals regularly take customer reference calls and leverage similar tools.
What do you dislike about the product?
I haven't been able to effectively mass upload accounts/leads
What problems is the product solving and how is that benefiting you?
It has greatly simplified our outbound sales model
user friendly!
What do you like best about the product?
super intuitive. had all my SDR's on the same page right off the back.
What do you dislike about the product?
minor bugs and issues to work through like resetting font sizes. Some prospects show 20 email opens, which it's hard to believe all the stats sometimes.
What problems is the product solving and how is that benefiting you?
organized workflow with data to back up decisions.
Outreach streamlines the sales process for reps
What do you like best about the product?
I like how easy it is to have other reps begin doing outbound from day 1. Everything can be setup prior to new reps joining the team & you can just add them into the mix!
What do you dislike about the product?
I wish there was more documentation on best practices from an outbound POV.
What problems is the product solving and how is that benefiting you?
Sales process streamlined!
Marketing Director
What do you like best about the product?
I like how seamless a sale rep can contact their prospects - whether call, email or through linkedin
What do you dislike about the product?
I don't like how their tend to be bugs and hickups in the product
What problems is the product solving and how is that benefiting you?
Seamlessly reaching out to our customer and prospect database. Gaining insights on what content is engaging.
Extremely powerful tool that has helped manage prospects
What do you like best about the product?
Segmenting prospects and building sequences is very easy.
What do you dislike about the product?
how to utilize engagement data and tracking metrics is not intuitive
What problems is the product solving and how is that benefiting you?
Reaching out to both a broad and specific market in a thoughtful manner. Realized that you can truly make a large outreach automatic, yet personalized.
great onboarding experience
What do you like best about the product?
our implementation specialist was super hands on and caring for our team. he answered every individual email we sent with questions and was patient with every call. kick-off went relatively smooth (of course there will be small hiccups but these were more on our side with an mvp style roll out)
What do you dislike about the product?
some of the sfdc configuration to do's were tedious, for example doing validation mappings had to be done for each individual picklist value .. we had some fields with 60+ variables.
What problems is the product solving and how is that benefiting you?
from a marketing perspective, we are increasing emails sends by 10x and getting inbound leads in front of sales quicker
Great platform
What do you like best about the product?
Provides a platform to help our reps do lead gen and stay on top of their activities in the midst of also managing their accounts and ongoing business.
What do you dislike about the product?
There have been several technical and integration issues that have hindered our adoption rate.
What problems is the product solving and how is that benefiting you?
All sales reps are responsible for their own lead gen. Outreach helps them stay organized and on task.
Great for email sequences
What do you like best about the product?
Outreach sequences will continue to email prospects at the appropriate times based on their engagement.
What do you dislike about the product?
It would be VERY helpful to be able to upload a list of contacts and then uncheck which contacts to not sequence based on previous activity. I've tried doing this numerous times and it is very buggy creating duplicates, so I have to do it manually on a list BEFORE uploading to Outreach.
What problems is the product solving and how is that benefiting you?
I'm able to reach out to prospects on a large scale with the comfort of knowing they will be removed from a sequence if they reply.
A Powerful Tool for Sales Professionals
What do you like best about the product?
With proper set-up and management, Outreach enables young reps to understand proper sales methodology and put the right message in front of the right prospect at the right time. For those with more sales experience, it allows you to automate your more tedious tasks seamlessly and consistently.
What do you dislike about the product?
If everyone on your team isn't using Outreach, then using the Meetings feature isn't as helpful. Some of the sync set-ups can be a little confusing, but you get used to it eventually.
What problems is the product solving and how is that benefiting you?
Scaling up our outbound sales team has allowed us to have some of the most meaningful conversations with prospects, and it allows us to understand what tactics and what messaging are most effective.
Recommendations to others considering the product:
Ensure that you take training seriously and have someone actively managing sequences, template, integrations, and measuring activity and outcomes. Don't buy it thinking it will fix all of your sales challenges.
Great Tool for Outbound Prospecting, but Needs Work on the Admin Side
What do you like best about the product?
Outreach allows you to scale your sales team to manage a lot of different campaigns at once. The tool is especially useful for outbound prospecting, where you can use it for one to many campaigns to cast a wide net without much effort.
The user interface allows you a lot of control as a user, when it comes to timing and triggers based on activities. We especially enjoy the call task creation when a prospect clicks a link, or opens an email a certain amount of times. That feature alone has helped our team focus on engaged prospects in their campaigns a lot better.
The Salesforce plugin works great and hasn't ever been an issue for our team. That alone has been worth the money for us. We are able to keep almost all of our activities logged on the appropriate Salesforce object.
The user interface allows you a lot of control as a user, when it comes to timing and triggers based on activities. We especially enjoy the call task creation when a prospect clicks a link, or opens an email a certain amount of times. That feature alone has helped our team focus on engaged prospects in their campaigns a lot better.
The Salesforce plugin works great and hasn't ever been an issue for our team. That alone has been worth the money for us. We are able to keep almost all of our activities logged on the appropriate Salesforce object.
What do you dislike about the product?
While I think the tool is stellar for the end user, it could use some help on the admin side.
Outreach allows throttles for sequences, but in a strange way. You can limit the number of active users in a sequence or the number of people that can be added to a sequence per day. When you're managing more than 3 sequences though, it's really hard to know how many emails will be going out per day per sequence. Outreach has a hard and fast limit on how many emails you can send per week per user. It ends up being capped at 1000 emails per working day. When you have a general outbound sequence running in parallel with an event-specific sequence that's more time sensitive, you have no way to prioritize the sending of emails from one sequence to another. We have had emails not go out from our time-sensitive sequences due to hitting our limit from a previous sequence.
We use Domo to visualize our data. Regardless of your BI tool, it seems that the Outreach servers take quite a bit of time to communicate with and extract data from. We have a dataset that pulls about 250,000 rows of data from Outreach and it will usually take about 6+ hours to pull the data. I also haven't had much luck pulling that much data out of Outreach itself. I used to be able to export out our entire list of prospects, but as our prospect list has grown, it now times out before I can export the whole list.
The Boolean search that Outreach offers is really robust and allows you to search pretty specifically for certain types of prospects. That said, it's also really buggy. Sometimes it doesn't pull up all the records that match your search, or it has additional records that shouldn't be in the search.
While I love the functionality of the Salesforce plugin, I'd really love to see the ability to connect with Salesforce Campaigns as well or a custom Salesforce object.
Outreach allows throttles for sequences, but in a strange way. You can limit the number of active users in a sequence or the number of people that can be added to a sequence per day. When you're managing more than 3 sequences though, it's really hard to know how many emails will be going out per day per sequence. Outreach has a hard and fast limit on how many emails you can send per week per user. It ends up being capped at 1000 emails per working day. When you have a general outbound sequence running in parallel with an event-specific sequence that's more time sensitive, you have no way to prioritize the sending of emails from one sequence to another. We have had emails not go out from our time-sensitive sequences due to hitting our limit from a previous sequence.
We use Domo to visualize our data. Regardless of your BI tool, it seems that the Outreach servers take quite a bit of time to communicate with and extract data from. We have a dataset that pulls about 250,000 rows of data from Outreach and it will usually take about 6+ hours to pull the data. I also haven't had much luck pulling that much data out of Outreach itself. I used to be able to export out our entire list of prospects, but as our prospect list has grown, it now times out before I can export the whole list.
The Boolean search that Outreach offers is really robust and allows you to search pretty specifically for certain types of prospects. That said, it's also really buggy. Sometimes it doesn't pull up all the records that match your search, or it has additional records that shouldn't be in the search.
While I love the functionality of the Salesforce plugin, I'd really love to see the ability to connect with Salesforce Campaigns as well or a custom Salesforce object.
What problems is the product solving and how is that benefiting you?
Outreach has helped us manage a huge volume of emails, while also allowing us to measure their effectiveness. We have been able to track how well our messaging works and then continually tweak it with A/B testing to up engagement with our cold prospects. It's also been a great help at keeping our Salesforce records more up to date with activities.
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