Outreach Sales Execution Platform
OutreachExternal reviews
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Director of Account Development
What do you like best about the product?
Automation and meeting functionallity. We built a cool integration for scheduling demos.
What do you dislike about the product?
Reps have to split time between outreach and salesforce.
What problems is the product solving and how is that benefiting you?
Outreach activities are now automated. Reps spend more time making calls.
Outreach Product Review
What do you like best about the product?
Ability to automatically add prospects to sequences, minimizing the volume of manual touch points for our sales reps.
What do you dislike about the product?
The report functionality is a bit clunky, and does not provide for much customization.
What problems is the product solving and how is that benefiting you?
Improving the volume and quality of our cold outreach efforts. We're making our buyer's journey more personalized, which in turn helps close more deals.
Cost-friendly outbound emailing tool
What do you like best about the product?
After a bit of training, I have come to find that the interface is quite intuitive. I believe Outreach actively listens to their client base as their new features and updates have been very relevant. The Outreach team is also very open to setting up training sessions for our users as needed.
What do you dislike about the product?
There is nothing I specifically dislike, but I do believe I could benefit from additional training (were I to seek it out), as there are several features and functionalities that I have seen are available but that I have yet to take advantage of.
What problems is the product solving and how is that benefiting you?
We are using Outreach for business development, specifically for outbound emailing. We have been able to engage with several new prospects as a result of Outreach email and call campaigns.
Recommendations to others considering the product:
Take advantage of the Outreach support team and set up training sessions in order to get the most of the platform.
Strong Sales Engagement Tool - with a few caveats
What do you like best about the product?
Amazing tool for SDRs, makes it incredibly easy for them to manage their time. Additionally with salesforce integration I can report on activity metrics down to the individual call.
What do you dislike about the product?
Salesforce integration issues can be tricky to troubleshoot.
Does not integrate with marketing automation (for user identification)
Does not integrate with marketing automation (for user identification)
What problems is the product solving and how is that benefiting you?
Automating follow-ups
Making it easier to test new content and messaging
Integrating all outreach activities (calls, email, social)
Making it easier to test new content and messaging
Integrating all outreach activities (calls, email, social)
Recommendations to others considering the product:
Strong solution, highly recommended! Just make sure you are Salesforce savvy or have a resource to help with the integration,
Hopped on board early on and are
What do you like best about the product?
Love the trigger automation, and sequence customization possibilites. The user interface is very friendly.
What do you dislike about the product?
Reporting is not great, actually it's really poor
The engagement panel and fields are not correct and there is no way to fix them.
Syncing can be a pain.
The engagement panel and fields are not correct and there is no way to fix them.
Syncing can be a pain.
What problems is the product solving and how is that benefiting you?
Heavy on the sequences, making educated outbound messages based on our product user changes that we could not do with Yesware.
We track engagement, making changes based on ruleset from different actors.
We track engagement, making changes based on ruleset from different actors.
Recommendations to others considering the product:
Get in and spend the time doing and setting up complicated campaigns and new features while you are still working with an implementation/onboarding specialists, I found them to be way more knowledgable than our CSM
Outreach has completely revamped our outbound efforts
What do you like best about the product?
I love how you can automatically send out emails on future days. It has also made navigating through tasks super easy and quick.
What do you dislike about the product?
Font and text doesn't always look exactly how it did when the email was previewed. Also wish reporting was a little better to track call times and specific users.
What problems is the product solving and how is that benefiting you?
We've been able to increase and improve our sales activity. Because of this we've also had more time for research and prospecting.
Easy to use - helpful for sales resp
What do you like best about the product?
It's super easy to use, quick setup and can navigate easily. I like that it integrates with Salesforce and LinkedIn so I can see my activity along with quickly open the leads/contacts in LI if needed. Sequences are a fantastic manner to set up my day and pound out emails and phone calls, thus making my day more productive. I always know what's planned and can move folks in and out when necessary.
What do you dislike about the product?
You can only have folks in one sequence at a time - sometimes it makes sense to have them in more than one (i.e. for events/webinars). I'm sure I'm not using all of the functionality it has available and that could be my own downfall.
What problems is the product solving and how is that benefiting you?
Reaching more prospects in a faster time. Being more tactical with emails, messaging, etc.
Recommendations to others considering the product:
Have your best sales folks give it a test run. You are only as good as the people using it.
Very Effective Tool for Our Sales Team
What do you like best about the product?
It's a very intuitive and easy-to-use tool for our BDR and AE team.
What do you dislike about the product?
It's a little clunky and simplistic from an admin perspective.
What problems is the product solving and how is that benefiting you?
Outreach helps with automating lead follow up, task management and analysis of email content and subject lines
Everyday user turned Admin
What do you like best about the product?
Allows our sales + CS teams to collaborate on effective messaging and create auto-generated follow-up reminders. Saves time + money.
What do you dislike about the product?
No way to report out on the effectiveness of clones of an original sequence.
What problems is the product solving and how is that benefiting you?
Outreach allows our BDRs to effectively prospect at scale. It saves them time when processing both inbound and outbound leads.
Gives Structure to Inside Sales and Organizes their Tasks
What do you like best about the product?
It's completely integrated with SFDC, has every feature you would want to get from a dialer platform and more. Organizes the rep's tasks which is typically a tough role, reminding users to email, call, follow up with hundreds of people is always tough. Outreach streamlines that process entirely and allows content creators to have version control on publicly facing content.
What do you dislike about the product?
The tool is very complicated to set up, I don't recommend making a purchase without professional services. Even though it's very customizable, with that reasoning, it makes it very sensitive to any type of major changes. Having a dedicated customer success rep help set up the org just makes everything that much easier.
What problems is the product solving and how is that benefiting you?
Version control on publicly facing content and gives more hours back in a rep's day for more prospecting. Additionally, it integrates with a bunch of other third party tools that we may be using or may be using in the future.
Recommendations to others considering the product:
Purchase professional services
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