As a front-end developer, I use Outreach primarily to develop UI websites. For instance, I recently developed a speech comprehension-based application that processes user audio data, converts it to text via Outreach AI services, and then processes this transcription on the client side. This involves leveraging Outreach's AI capabilities for transcription and image recognition modeling tasks.
Outreach Sales Execution Platform
OutreachReviews from AWS customer
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Outreach is fantastic!
What do you like best about the product?
Outreach really helps you be more strategic when doing outbound sales
What do you dislike about the product?
The filtering options are not so great so when you are trying to get granular in your searches, occasionally it gets tough to find exactly what you are looking for.
What problems is the product solving and how is that benefiting you?
Outreach is helping me send emails, stay on top of prospects, A/B test messaging, and set more meetings.
Offers AI capabilities for transcription and image recognition modeling tasks
What is our primary use case?
What is most valuable?
One notable feature was filtering out sensitive information from user-generated posts and images, which Outreach handled effectively by providing structured data.
The solution facilitates Git workflow management, enabling me to handle various pull requests from team members. Additionally, I use these tools to deploy applications to different cloud providers, such as GCP and AWS, including AWS EC2 services. The automation tools also streamline testing processes for the code submitted by other developers.
What needs improvement?
In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial.
For how long have I used the solution?
I have been working with the product for the last year.
What do I think about the stability of the solution?
I've noticed that some services can sometimes be a bit slow to respond. I've also encountered some latency issues. I rate its stability an eight out of ten.
What do I think about the scalability of the solution?
My company has around 200 customers.
How are customer service and support?
The tool's documentation is clear enough to fix any issues.
How was the initial setup?
The deployment can be a bit overwhelming at first due to the large amount of documentation. This can lead to a rocky start when trying to get the deployment going. However, once you understand how the different services interact, things will go much more smoothly. It's similar to other cloud and AI services in that you need to grasp how the platform works from start to finish. I think the documentation helps make this clearer.
What's my experience with pricing, setup cost, and licensing?
Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I think that's a good starting point. If our organization scales up or needs more services from the tool, we'd consider upgrading.
What other advice do I have?
I would recommend this product to other people. From my experience with the platform, I'd list some of the different services they provide. The AI tool really impressed me—it's quite accurate. That's one of the services I've had a very good experience with, and I'd mention it to others. However, one of the most important factors when getting involved with a new platform like Outreach is understanding how the different services work together and how the documentation is laid out.
I rate the overall product an eight out of ten.
This tool is up to date given the current Sales market scenario.
What do you like best about the product?
The functionality is easy to use with a friendly user interface. Specially when it comes to syncing with CRM softwares, and B2B data providers.
What do you dislike about the product?
Area of improvement with AI enabled sequence maker, and content writing.
What problems is the product solving and how is that benefiting you?
It streamlines outreach, freeing my time to focus on strategic activities, resulting in higher conversion rates and faster task completion. In addtion to a data-driven insights help me refine my approach and achieve better results, making more competitive in my role.
It is a seamless Integration!
What do you like best about the product?
It is nice to have the prospect/account records directly on your Nooks power dialer function.
What do you dislike about the product?
Nothing that comes to mind, Outreach has been a very helpful tool in my outbound efforts.
What problems is the product solving and how is that benefiting you?
Outreach keeps all of my prospecting/emails/calls all in one place for me to review and work on.
Outreach has made my day so much easier.
What do you like best about the product?
I like that you can work through all of your tasks based on type of task.
What do you dislike about the product?
THe new windo popping up every prospect can be a little bothersome.
What problems is the product solving and how is that benefiting you?
It helps me stay organized.
Good, with room for improvement
What do you like best about the product?
It makes it very easy to manage a lot of prospects and keep track of who is being reached out to. I like that it enables you to be flexible and set up a lot of integrations. Support typically responds quickly and it was easy to get started. I use it on a daily basis.
What do you dislike about the product?
There are some functionalities that don't work as well as they should. For example, being able to edit steps of a sequence when emailing, having a small drafting window, and syncing activity.
What problems is the product solving and how is that benefiting you?
It is enabling us to contact a large number of prospects and keep track of activity. It helps us with lead routing and being efficient in our outbound sales motion.
Robust Sales outreach
What do you like best about the product?
integrates well with SFDC, all the tools and features connect and fit together. Robust platform for large companies.
What do you dislike about the product?
Can be clunky, not the most seamless software. Has almost too many options and features to configure, can take time to get it setup how you want it to.
What problems is the product solving and how is that benefiting you?
Organize sales activities under one roof. Organize and search for past sales activity and keep a accurate record of activities. Test templates and sequences to know which work best for replies, opens, etc.
Excellent tool for automating tasks
What do you like best about the product?
I like the auto-dialer and how tasks are prioritized in the daily task list.
What do you dislike about the product?
I would like there to be more ability to use snippets in the creation of meetings.
What problems is the product solving and how is that benefiting you?
Task automation
Best sales process management s/f for mid & large enterprise
What do you like best about the product?
The functionality and integrations provided by the platform, Ease of use and scalability
What do you dislike about the product?
Cost is bit high and training programs can have more better content
What problems is the product solving and how is that benefiting you?
Sales enablement and outreaching prospects over calls and emails.
Best Sales Execution Platofrm
What do you like best about the product?
How much there is to it and the easy of use. Totally worth the price tag
What do you dislike about the product?
There is a lot to it so the only down site is getting used to it and setting it up but the Outreach team makes it very easy!
What problems is the product solving and how is that benefiting you?
Calling and emailing so that I do nto have to manually to them all.
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