Outreach Sales Execution Platform
OutreachExternal reviews
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CANNOT complain
What do you like best about the product?
in-depth reporting features and ease of use
What do you dislike about the product?
I do not like that some sort functions are limited.
What problems is the product solving and how is that benefiting you?
Business development
Recommendations to others considering the product:
Considering other options, Outreach is a better choice
Best Sales Organization Program
What do you like best about the product?
Outreach has helped me stay organized, make sure to follow up with key leads and is easy for my organization to pass new leads to me efficiently. I love the integrations with SalesForce and look forward to integrations with more of our other applications as it really helps simplify things for us.
What do you dislike about the product?
Some of the changes are rolled out without much notice so you'll need to kind of "figure it out" on your own but the changes are good once you learn how to use the new features. It would be great if they had more training opportunities available (or if they'd make them known because I"m not aware of them)
What problems is the product solving and how is that benefiting you?
I believe Outreach is the most effective productivity tool for sales professionals who are making lots of calls. The organization of the program is simple and easy to use. The integration with SalesForce is crucial for our business operations and so far, we feel the two programs work very well together.
Recommendations to others considering the product:
Get to know your local Outreach rep. and schedule a demo/training. This helped our team work through some of the smaller issues/questions that many of our reps. had but didn't know who to ask the questions to.
Sale's reps best friend
What do you like best about the product?
Once you decide who you want to reach (and put them into a "sequence") you don't have to remember to reach out to that person. Outreach creates tasks for you to call/email/etc. The result is a lot more activity in far less time.
What do you dislike about the product?
I miss the direct sync with LinkedIn--the chrome extension is nice but it used to be way easier. I know this isn't an Outreach problem, but more on LinkedIn's side.
What problems is the product solving and how is that benefiting you?
book more meetings with qualified prospects, gauge interest via email opens
Recommendations to others considering the product:
If you have a sales team, especially outbound, this tool is a must have for tracking and maintaining activity.
Outreach -> automation
What do you like best about the product?
Automating sequences, tagging feature, and UI
What do you dislike about the product?
Can be laggy at times, have to reset browser
What problems is the product solving and how is that benefiting you?
Automation to save time for making calls
Outreach builds my pipe
What do you like best about the product?
Ease of building pipeline at scale in an automated way
What do you dislike about the product?
Outreach has allowed me to build pipeline at scale with a sequence function that has been a game changer for me.
What problems is the product solving and how is that benefiting you?
Building pipeline at scale can be a challenge and outreach allows me to fill that need.
Recommendations to others considering the product:
Get it!
Makes managing emails and calls way easier
What do you like best about the product?
The template and snippets tool in the email sender. I also really like how it pulls contacts into the dialer as you hover over them in Salesforce. Outreach makes organizing my day using Sequences a lot easier. Sequences are essentially automated cadences you put accounts, leads, or contacts in which tell you when to call/email them.
What do you dislike about the product?
Outreach is still working on polishing their integration with the Lighting view in Salesforce so sometimes it doesn't automatically pull in a contact if I'm in the "Playlist" view.
What problems is the product solving and how is that benefiting you?
Shortening the length it takes me (an Account Executive) to send emails, follow up with prospects, call, and update activity in Salesforce. The "local presence" functionality in the dialer tool also helps get more answers as it mirrors a local area code when calling out.
Game changer!
What do you like best about the product?
The accessibility. Makes it so much easier to find and target prospects. Helps my organizational skills massively.
What do you dislike about the product?
Freezes 2-3 times a day. Hopefully these glitches can be ironed out.
What problems is the product solving and how is that benefiting you?
Being able to get into the accounts I have previously had troubled with.
Fantastic product to intelligently prospect with efficiency and great visibility of your game plan.
What do you like best about the product?
Less clicks equals more prospects touched per second.
What do you dislike about the product?
#s on keyboard cannot be used to dial or navigate automated indexes or systems.
What problems is the product solving and how is that benefiting you?
SDR - Remedying the burden of creating a system to prospect efficiently, which leads to large deal success.
OUTREACH IS AMAZING
What do you like best about the product?
I love the automated features that it provides. As a sales person, we all know consistency is key. Outreach helps that with several ways to automate emails. reminds, tasks etc.
What do you dislike about the product?
I have come across several examples of uploading issues when bringing in new prospects through CSV files. The whole sequence thing is also kinda messy as you need to make sure they are in the correct stage and make sure they have not been contacted recently etc.
I would also love for their to be a search duplicate prospects/merge feature as I have seen many prospects come up multiple times as they have multiple emails. It is a simple as deleting them but a merge function would be much better.
I would also love for their to be a search duplicate prospects/merge feature as I have seen many prospects come up multiple times as they have multiple emails. It is a simple as deleting them but a merge function would be much better.
What problems is the product solving and how is that benefiting you?
Automation is one of the features that Outreach excels in. I can create emails and have them sent out at a later time which is an amazing feature. This is just icing on the cake though as you can still trach clicks, opens etc through the platform.
Recommendations to others considering the product:
Use the program, play with it and learn it.
Best SDR out there by far
What do you like best about the product?
Beautifully integrated with Gmail. Best UI for working through prospects
What do you dislike about the product?
Needs some work on the SFDC data transfer to make reporting even more accurate and helpful. Would be better if there was easier ways to sort and filter prospects for adding to campaigns (has this, doesn't have this type functions) as well as grouping.
What problems is the product solving and how is that benefiting you?
Simplifying prospect management and organization. Efficiently managing my daily tasks. Calendar and email integration is on point.
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