Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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Great tool to enhance your CRM
What do you like best about the product?
The ability to easily email, call and track correspondence with prospects. Integration with CRM and lead generation tools are great. The Outreach Everywhere tool is a big bonus
What do you dislike about the product?
The tasks section of my dashboard hasn't been working recently. Although the customer support team was quick to act, they weren't abe to find what the issue was.
What problems is the product solving and how is that benefiting you?
The biggest problems being solved are the ability to track all correspondence and have a history of all outreach to prospects. Also the ability to have automated emails mixed in our sequences in a seamless fashion.
helping outreach
What do you like best about the product?
simplicity of people able to send emails
What do you dislike about the product?
that it is very slow from time to time and i have to refresh everything
What problems is the product solving and how is that benefiting you?
helping me expand my sales career
Perfectly adequate
What do you like best about the product?
I like that it integrates with multiple systems.
What do you dislike about the product?
That is autologs out so often, that the password has to be changed every 3 months to something entirely new, that it doesn't allow for text follow up.
What problems is the product solving and how is that benefiting you?
Sequencing leads - it's really helpful as an online task management and orginanization tool.
Recommendations to others considering the product:
It's a really good tool for mass emailing, for keeping track of lots of different leads and their activity, and for creating templates, sequences, etc to use for any given situation in the sales process.
Outreach is a lifesaver!
What do you like best about the product?
As a sales rep, I really enjoy using Outreach for my prospecting campaigns. I really appreciate the level of detail within the tool - from sequences, to templates, and snippets - Prospect makes sure you have full functionality for reaching out to clients. It's so simple to set up multi-step campaigns, and Prospect will track all the data for you (i.e. open rate, click rate, bounce rate). And best of yet, it integrates seamlessly with SFDC.
What do you dislike about the product?
There's not really anything I actively dislike, but just some features I don't think are necessarily useful for my day-to-day (i.e. Tasks)
What problems is the product solving and how is that benefiting you?
I am solving for sending manual emails and having to manually followup with prospects and clients. The benefits are that it enables me to be personal at a scaled level.
Powerful but a bit clunky
What do you like best about the product?
Does a great job of automating my daily workflow.
What do you dislike about the product?
Workflow is based internally in outreach. It would be nice to have that in Salesforce. There is also a lot going on so sometimes it's hard to see where you need to be.
What problems is the product solving and how is that benefiting you?
Saves a lot of time and you can assure you are contacting everyone adequately. Nothing falls through the cracks.
It's been pretty good
What do you like best about the product?
Great way to send massive email campaigns to targeted groups.
What do you dislike about the product?
Sometimes it is a little buggy and doesn't quite behave as I'd like it to. Not always the most intuitive.
What problems is the product solving and how is that benefiting you?
Being able to reach out to large segmented groups and easily track who I have and haven't contacted. That's been so helpful.
Recommendations to others considering the product:
It gets the job done and is great for mass email campaigns. Definitely recommend it.
Outreach for outbound sales role
What do you like best about the product?
I like the integration with Gmail & it's interface.
What do you dislike about the product?
Integration doesn't always work , settings can be cumbersome to navigate
What problems is the product solving and how is that benefiting you?
Reaching out to prospective clients -- realized that I'm able to reach out to a lot of clients via outreach
Recommendations to others considering the product:
gets better with time!
Sales Enabled
What do you like best about the product?
I love the Outreach Chrome extension. It makes prospecting so much easier and I don't have to flip back and forth between Salesforce it update contact information.
What do you dislike about the product?
Sometimes Outreach can be buggy or down at times. But this is to be expected with new software and is worth the small, temporary issues for how much it helps me in my sales development role.
What problems is the product solving and how is that benefiting you?
I also really love how Outreach brings together all the information and insights I need for a call. These insights help warm up my cold calls.
Great, but doesn't always work
What do you like best about the product?
It is great for marketing automation and sequencing.
What do you dislike about the product?
The reliability of Outreach needs improvement. It crashes somewhat often, but this is understandable. We are far better off with than without Outreach.
What problems is the product solving and how is that benefiting you?
Automation, time management, the ability to target accounts
Recommendations to others considering the product:
GO FOR IT
Great Product for Sales People
What do you like best about the product?
It has an awesome, easy to use platform. I really enjoy it's ease of use and ability to create sequences that automate some automatable tasks. Also the email engagement tracking is awesome and you can set specific settings to help you reach out to those people who are most engaged with your emails and responses. Overall the Ease of use is my favorite.
What do you dislike about the product?
It doesn't have a great integration with Salesforce. I wish if I took notes in Outreach it would automatically populate into salesforce. Also it has issues sometimes with the calls, there have been problems at least a couple times a montha and it typically takes 2 hours to resolve. So that can be annoying. Also they recently switched up the home page and it is not very customizable. The graphs they used to have were a lot better.
What problems is the product solving and how is that benefiting you?
It helps our DSR team be WAY more effective. We were trying to better perform as a team and Outreach enables us to work in a way more efficient manner.
Recommendations to others considering the product:
I am not sure how good this is in relation to other companies, but I would definitely consider using this platform if are looking for a way to be a better salesman. It allows you to work way more efficiently, you know whether your prospects are viewing your emails and you can easily understand the engagement. It is a super great platform that is really easy to use.
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