Outreach Sales Execution Platform
OutreachExternal reviews
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Pretty good overall
What do you like best about the product?
The ability to bridge my phone with the call + the connection to email
What do you dislike about the product?
When the calls can't be made or when the connection is lost between my phone or email.
What problems is the product solving and how is that benefiting you?
Making sure emails are received, gaining insight from call recordings
Can't imagine a better tool to make my life easier
What do you like best about the product?
The ability to automate sales activity from one convenient place. Can seamlessly send different types of messages and schedule call activity.
What do you dislike about the product?
Would like a better way to sync activity between salesforce and outreach for contacts in salesforce but that aren't yet in outreach. Wish there was a true 2 way sync that is automated.
What problems is the product solving and how is that benefiting you?
Being able to easily and simply reach out to large numbers people in a seamless and automated fashion. Our reps that use Outreach the most tend to be most successful in the solution.
Recommendations to others considering the product:
really buy into it, use the tool. there is so much potential that we only scratch the surface of
Organized and data driven.
What do you like best about the product?
I think that it outlines what works and what does not!
What do you dislike about the product?
I would like more templates for single scenarios
What problems is the product solving and how is that benefiting you?
I'm using it from a sales perspective, so I am looking at the most productive ways to get in touch with customers. This tool allows me to stay on top of customers without me needing to remember to.
Recommendations to others considering the product:
It's organized and succinct, can help you reach more people more effectively.
Outreach has been easy to use and incredibly effective
What do you like best about the product?
Outreach is very user friendly and connects flawlessly with Salesforce. I can easily check on open rates, email data, and it's really simple to build and unleash sequences to prospective clients.
What do you dislike about the product?
As an individual contributor in sales and a former BDR/SDR Manager, I don't see any flaws in Outreach relative to other products on the market (I've used Tout and Salesloft). Outreach allows each individual on the sales team to do what they need to do for tracking calls/emails, building lists, integrating with SFDC, and contacting prospects.
What problems is the product solving and how is that benefiting you?
Outreach allows me to sequence prospective clients with multiple unique emails. It allows me to reach out to more individuals with more frequency and fewer prospects "fall through the cracks." I can track which sequences perform better/worse too so I can optimize my approach.
Recommendations to others considering the product:
Outreach is a best in class product for sales enablement. You really can't go wrong. My key recommendation would be to negotiate "throttling" or "how many users each rep can contact in a give day." This is important and is often missed during evaluations.
Solid product, getting better
What do you like best about the product?
Easy to use for new users. Gmail integration is very useful. There seems to be very few tech issues with the product - it just works.
What do you dislike about the product?
The UI could use a bit of updating. Some of the better features are hidden behind a lot of panels - I feel like most of my team members dont use the full functionality of the product.
What problems is the product solving and how is that benefiting you?
The products makes it easy to prospect and keep track of prospects , making sure that we are following up with them
Recommendations to others considering the product:
Learn to use the product fully - do the training
Outreach is an amazing sales productivity tool
What do you like best about the product?
I no longer use SFDC for activity because Outreach helps me manage all of my tasks, keep records of past activity and get intelligent real-time information on prospects.
What do you dislike about the product?
The only thing I wish you could do is move in and out of Tasks vs. sending out regular outreach to prospects.
What problems is the product solving and how is that benefiting you?
Productivity. I can get twice as much done as I could using the traditional CRM.
Easy to use and efficient
What do you like best about the product?
Ease of use is huge, design is great too. Being able to monitor who opens emails and track/measure open rates is amazing.
What do you dislike about the product?
Sometimes, but not often, Outreach will crash. However, customer support is great and gets us back up and running in no time.
What problems is the product solving and how is that benefiting you?
I get my prospects sequenced every day and call them/email them the next. Perfect software to learn in my first SaaS sales job.
Recommendations to others considering the product:
In my first sales job, Outreach was easy to learn and easy to use. I'm surprised my previous employer didn't use a platform like this to automate calls and emails.
Love working with Outreach
What do you like best about the product?
With Outreaches wide array of tools, customization, and ease of automation, this has become a tool that I couldn't live without
What do you dislike about the product?
Wish there was a little more freedom with editing custom views.
What problems is the product solving and how is that benefiting you?
Automation has been number one. I have a full cycle sales role and wouldn't be able to manage outreach this effectively without Outreach.
Recommendations to others considering the product:
Definitely the best Sales Engagment platform I've ever used
Helpful for mass emails and handling inbound leads
What do you like best about the product?
We have Outreach connected to our "Contact Us" and inbound lead forms on our website. Rather than manually reaching out to all of these leads, outreach handles those high-volume inquiries.
What do you dislike about the product?
It's not the easiest platform to navigate and set up. There are great support resources available and the support team has been really responsive, there's just a big learning curve initially
What problems is the product solving and how is that benefiting you?
We have Outreach connected to our "Contact Us" and inbound lead forms on our website. Rather than manually reaching out to all of these leads, outreach handles those high-volume inquiries. It's also really helpful in seeing who opens what emails, the response rates of emails, etc.
Recommendations to others considering the product:
Use the support resources (training videos) available.
Business Development
What do you like best about the product?
Seeing who opens my emails, how many times they have opened my email.
What do you dislike about the product?
It will randomly log me out when I am in the middle of writing an email (doesn't happen a lot), but when it does it is frustrating because I just took time to work on an specific and catered email.
What problems is the product solving and how is that benefiting you?
We are trying to find net new opportunities and it has been really helpful in tracking what emails are working to get people's attention
Recommendations to others considering the product:
It is a great tool to use to track what you have done, when you have reached out to people, and seeing the engagement!
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