Outreach Sales Execution Platform
OutreachExternal reviews
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Really great tool for sales people
What do you like best about the product?
I really like how easy it is for me manage my email outreach through the software. I am able to look at analytics like open rate, response rate and CTR. This is really important for me because I can use this information to craft my outreach strategy.
What do you dislike about the product?
Emails i send through outreach log into salesforce, but once I follow up through the gmail client it does not track. I wish there was some sort of connecter that I could use through outreach vs having to find it through the chrome store.
What problems is the product solving and how is that benefiting you?
Email outreach
Cold call outreach
Cold call outreach
Recommendations to others considering the product:
Make sure you are properly trained. Took me quite a while to get the hang of it before I could fully utilize the software.
Outreach helps us to engage prospects and turn them into customers
What do you like best about the product?
An organized series of phone calls and emails helps my team stay on task and organized. The platform uses both automated and manual emails, task and phone calls set up in custom sequences that ensures prospects do not fall through the cracks while trying to build a relationship. The customer service has been great and Outreach is always upgrading the platform to create more ways to engage prospects and customers.
What do you dislike about the product?
Some of the reporting could be enhanced which they recognize and are enhancing.
What problems is the product solving and how is that benefiting you?
We are engaging with more prospects and having more conversations which has resulted in increased lead volume.
Outreach is great for inside and outside sales reps looking to streamline their outreach
What do you like best about the product?
They make it really easy to manage multiple campaigns at once, track replies/opens, understand who's finished the sequence, and log calls during the process.
What do you dislike about the product?
Can be complex and difficult to understand what's going on at moments. There's a lot you can do with this tool and can be overwhelming at times.
What problems is the product solving and how is that benefiting you?
Scaling outbound sales. Significant increases in outbound opportunities generated.
Recommendations to others considering the product:
Do your due diligence and look at all the options on the market.
Great automation platform, unintuitive UI but amazing features once you get used to it
What do you like best about the product?
Automations of sequences, a good SFDC integration, and very flexible to configure for what you're looking for!
What do you dislike about the product?
UI isn't the easiest to approach (a lot of features like heat maps are somewhat hidden) and a bulk SFDC sync would be great as hygiene in case of some sync errors.
What problems is the product solving and how is that benefiting you?
Great system to improve SDR efficiency and workflow
2x user of Outreach
What do you like best about the product?
Very powerful automation tool. Great sequencing capabilities across email and phone, built in logic for customizing text, strong API to SFDC. Support Team is very responsive. Good content on blog.
What do you dislike about the product?
U/I isn't always intuitive. There is a definite learning curve to many of the features. No comprehensive user guide, can be hard to figure out how to maximize the benefit of the tool.
What problems is the product solving and how is that benefiting you?
Automating tedious tasks & keeping SDRs working at full efficiency. I have a very small team, so it is critical that I get the most out of each person (myself included).
Outreach is the leading sales engagement platform
What do you like best about the product?
Outreach is the best when it comes to building work flows for outbound pipeline gen. It's great for guiding what to do on a daily basis, plus see which emails are getting opened/response rates to iterate my approach.
What do you dislike about the product?
The call disposition fields feel manual and a bit clunky, but that could admittedly be an admin thing on our end.
What problems is the product solving and how is that benefiting you?
I can easily keep focus and organized when it comes to simple and complex outbound outreach, which is crucial for maximizing my time on a daily and weekly basis.
Good Product
What do you like best about the product?
I use outreach at work every single day. My company uses this as the main vehicle to make outbound, or take inbound calls, because it is absolutely phenomenal at it. This helps us keep track of our clients, create tasks, and stay on top of any emails emailed to (received, and opened by) clients. We also integrate it with ambition to keep track of individual employee productivity.
What do you dislike about the product?
Sometimes, due to whatever reason, our calls can drop in the middle of conversations, or we are unable to make any calls at all. This is clearly a frustration for all of the employees, as we can't really do our job at all. Thankfully, issues like this don't take more than 2-3 hours to resolve. Also, they need to come up with a smoother way of utilizing outreach on our smartphones. That feature would be very helpful.
What problems is the product solving and how is that benefiting you?
My company uses this as the main vehicle to make outbound, or take inbound calls, stay on top of tasks pertaining to each client, and send emails.
Recommendations to others considering the product:
Yes I would recommend Outreach to companies, and friends. It is one of the best products to use for the purpose of cold calling. Although it is far from flawless, because sometimes, it just lags, or doesn't let us make outbound calls, it does its job most of the time. Whenever there is a problem, a quick call to their team prompts a fast response.
Make your sales strategies more efficient!
What do you like best about the product?
I liked that it allowed us to sequences our emails and calls when prospecting clients. This saved time and made it so we would slip on sending info or following up with a lead via phone call. It was all scheduled out for us.
What do you dislike about the product?
Not many dislikes but I would say bridging office phones can sometimes be difficult. We have had our phones connect to different phones around our office.
What problems is the product solving and how is that benefiting you?
We speed up our calling and prospecting processes. It gives us better visibility on prospects opening and clicking emails. Our sales have increased.
Recommendations to others considering the product:
Use the sequence templates provided, and add in your own specific value proposition where you see fit. This will save time compared to recreating a brand new sequences.
Essential prospecting tool for our reps
What do you like best about the product?
Helps our reps engage with more prospects quickly and efficiently
What do you dislike about the product?
The admin side of the tool is a heavy lift in terms of keeping content and sequences organized and clean
What problems is the product solving and how is that benefiting you?
SGOs
Local Presence is Great!
What do you like best about the product?
The fact that I can instantly dial anyone in the country and have a local area code
What do you dislike about the product?
Sequences and tasks can get confusing sometimes. Still don't understand the real difference between templates and snippets other than length. Need to figure out how to leave a pre-recorded voicemail.
What problems is the product solving and how is that benefiting you?
Cold calling new prospects
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