Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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Outreach is next level
What do you like best about the product?
This tool is so robust, it literally does everything. I can't imagine being an outbound sales rep without a tool like this for task tracking, email automation and activity tracking.
What do you dislike about the product?
As we're making calls through it and its dependent on the internet, at times calls can get buggy or may drop. Rare but does happen at times.
What problems is the product solving and how is that benefiting you?
Organization, task management, email/touch points
Great tool!
What do you like best about the product?
I really like being able to stay on top of my daily tasks and have marketing approved email templates to help me prospect. It also gives me and my team insight to what material is the most effective!
What do you dislike about the product?
The dialer is a little faulty at times and connection is spotty. In addition, the extension in Chrome tends to log you out every so often which is annoying but not a big deal. but other than that the tool is great!
What problems is the product solving and how is that benefiting you?
Time. Outreach allows me to move through my sales process efficiently and effectively.
Outreach is a force multiplier
What do you like best about the product?
Very intuitive SAAS sales solution. Great support, always adding new features. You can start light and go very deep when ready.
What do you dislike about the product?
Needs to mature. It' s not yet as developed as say a SalesForce would be. But they are adding features. I submit feature requests monthly.
What problems is the product solving and how is that benefiting you?
Sales team effort is stretched. This tool allows them to reach more targets more often. It also gives me visibility into which accts are getting touched.
Great tool for managing prospects throughout the lifecycle
What do you like best about the product?
The platform has become a critical part of our end to end sales cycle - from the start, the platform was easy to set up and very intuitive so our team was able to quickly transition our activities to Outreach. The tasks have really helped to hold our team accountable, ensuring we stay on top of cold outbound as well as follow up for deals moving further down the pipeline. We continue to realize more value from the platform as we work with our CSM and begin to use new features.
What do you dislike about the product?
Reporting - The recent update to their reporting structure has made it easier for managers and individuals to see open and reply rates across the team but reporting in Outreach is still less than ideal. There is no single page which I can go into to see all the tasks (including LinkedIn) in one place, pull insights on high level patterns and dig into individual emails and responses.
What problems is the product solving and how is that benefiting you?
Outreach provides us the tools to build our pipeline through cold prospecting and keep pipeline deals moving forward through consistent follow up. Additional benefit is the time our team has saved through use of templates & snippets for standard follow up responses and triggers for updating things like prospect status - this has really helped us cut back on the non-value added admin activities.
Great software!
What do you like best about the product?
Enable us to automate communication from our BDR team to enable them to focus on the key responder. Help us make sure that everyone was follow up on. No issue with the SFDC sync.
Great CS team!!!
Great CS team!!!
What do you dislike about the product?
If a record is deleted in SFDC, Outreach does not delete it. Hard to manage GDPR rules as well as duplicate prevention.
What problems is the product solving and how is that benefiting you?
No leads left behind.
Outreach is an all-encompassing Sales platform that is a onestop shop for all areas in Sales.
What do you like best about the product?
Best features:
- Easy to find news updates for Accounts
- Ability to easily access prospects twitter for up to date information
- Ability to create tasks in a couple of seconds and to execute based on priority
- A great tool that is the ultimate compliment to Salesforce (and ability to sync)
- Great visual stats on all KPI's for Sales efforts i.e. Emails:opens, reply, NA, bounces & Calls: NA, LVM
- Easy upload Leads from Salesforce (via Lead Reports), and CSV files
- Intuitive ability to analyze all inbound/outbound efforts from an individual perspective, to our entire team
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- Easy to find news updates for Accounts
- Ability to easily access prospects twitter for up to date information
- Ability to create tasks in a couple of seconds and to execute based on priority
- A great tool that is the ultimate compliment to Salesforce (and ability to sync)
- Great visual stats on all KPI's for Sales efforts i.e. Emails:opens, reply, NA, bounces & Calls: NA, LVM
- Easy upload Leads from Salesforce (via Lead Reports), and CSV files
- Intuitive ability to analyze all inbound/outbound efforts from an individual perspective, to our entire team
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What do you dislike about the product?
Difficulties / Opportunities for Outreach:
- Not a very intuitive way to easily select all leads (over 50) to upload into a specific sequence, and edit/remove attendees from a sequence
- Aside from tagging leads by upload, difficult to manage leads across multiple sequences (i.e. remove, add to others, etc.)
- A lot of opportunities to be had with filter capabilities on Lead views
- Some call issues with their VOIP network, although this issue was stated up front, and they provide an easy platform to bridge your cell phone and alleviate taking bandwidth from our company internet & wifi sources across the building
- Outreach will only pull in Specific Lead Reports. There is some opportunity here to expand on that (i.e. Reports only pull in Salesforce Lead info saved in "Unfiled Reports" and require that it be summarized by all leads, by all time)
- Not a very intuitive way to easily select all leads (over 50) to upload into a specific sequence, and edit/remove attendees from a sequence
- Aside from tagging leads by upload, difficult to manage leads across multiple sequences (i.e. remove, add to others, etc.)
- A lot of opportunities to be had with filter capabilities on Lead views
- Some call issues with their VOIP network, although this issue was stated up front, and they provide an easy platform to bridge your cell phone and alleviate taking bandwidth from our company internet & wifi sources across the building
- Outreach will only pull in Specific Lead Reports. There is some opportunity here to expand on that (i.e. Reports only pull in Salesforce Lead info saved in "Unfiled Reports" and require that it be summarized by all leads, by all time)
What problems is the product solving and how is that benefiting you?
As a Enterprise Business Representative, and a current customer of Outreach, we've filtered through about 4 Email/Call/Marketing Tools for our company which is constantly growing. Outreach seemingly has blown all out of the water, not only in the level of customer service and the ability to schedule 1:1 time with a customer success manager for administrative help or troubleshooting, AND training. We've seen call numbers soar, as Outreach continues to improve, and Outreach has been a key tool in tracking email data and lead upload information across our entire organization. I'm looking forward to watching Outreach continue to build and improve it's software, and seeing new ways to visualize our sales data and outbound/inbound efforts across our SDR Team.
Recommendations to others considering the product:
It's a great tool, once you know how to use it. There are a lot of features, and nuances that are more advanced than other tools. Plan for a few weeks of getting used to this aspect from a training and ramp perspective and your sales organization will soar.
Outreach platform is critical for my sales team
What do you like best about the product?
Sales work flow automation reduces the amount of mundane tasks for my reps. The ability to create and automate contact with prospects through sequences is invaluable. They are constantly adding features such as text activity reporting. Chat support is very convenient and timely. We have had to use additional levels of support beyond chat support and have been pleased.
What do you dislike about the product?
Outreach is not yet as mature as some other SAAS offering such as SalesForce. But they are making advances every week.
What problems is the product solving and how is that benefiting you?
Outreach is a force multiplier for my team. My small team can do more with less time, giving them ability to focus on critical deal tasks.
Recommendations to others considering the product:
Understand your target market and be ready to develop messaging, lots of messaging. You will be effective with short content and many touches. We try to keep email content to 4 sentences.
Massive productivity, simple to setup
What do you like best about the product?
Consistent messaging
Email scheduling
CRM sync
Batching tasks
Increasing team fluidity
Improving rep organization
Easier to find live call notes and replies for coaching
Email scheduling
CRM sync
Batching tasks
Increasing team fluidity
Improving rep organization
Easier to find live call notes and replies for coaching
What do you dislike about the product?
Easy to start, hard to perfect
A lot of power in this platform but it really creates a demand on the messaging side of the house. It's a full time job keeping sequences updated and tracking the best emails, call cadence's, and improving them.
A lot of power in this platform but it really creates a demand on the messaging side of the house. It's a full time job keeping sequences updated and tracking the best emails, call cadence's, and improving them.
What problems is the product solving and how is that benefiting you?
Our productivity and consistency in messaging has skyrocketed. The ability to drop leads into a sequence and know they will be followed up on with diligence and accurate content is huge.
Have the conversations that matter.
What do you like best about the product?
Outreach simplifies so many of the day-to-day interactions my team needs to have with our customers. My reps are more productive and have built in guidance around next steps for clients. Its an incredibly powerful tool for new agents and veterans alike. The system ensures that my emails reach the right people without a lot of bounces or blacklisting. That alone was a major improvement over gmail and Salesforce.
As the operations manager for my company, I can say that this was the most thorough set up process I've had from any vendor. This was followed by one of the best Account Managers I've ever had. It's one thing to get this system up and running but a whole other to have the AM walk me through adoption and usability concerns from my reps. Best AM I've ever had.
As the operations manager for my company, I can say that this was the most thorough set up process I've had from any vendor. This was followed by one of the best Account Managers I've ever had. It's one thing to get this system up and running but a whole other to have the AM walk me through adoption and usability concerns from my reps. Best AM I've ever had.
What do you dislike about the product?
It can be tricky to get reps that are resistant to technology onboard with something like this. It took me nearly a year to crack one of my teams. However, once they saw my other teams using it, they increasingly want a shot at it as well.
What problems is the product solving and how is that benefiting you?
It's easier to onboard people when you can hand them an entire tool set for communication.
I know which messages/subjects/audiences are responding even at the rep by rep level. That's incredible.
Many of my reps have switched most of their reminders and tasks over to the system.
I've generated leads from green territory with minimal efforts from my reps. My first Outside Sales rep to try it got 8 fresh leads from 40 prospects. She could have done it on her own but Outreach made it simple and also let me track it.
This is just to name a few.
I know which messages/subjects/audiences are responding even at the rep by rep level. That's incredible.
Many of my reps have switched most of their reminders and tasks over to the system.
I've generated leads from green territory with minimal efforts from my reps. My first Outside Sales rep to try it got 8 fresh leads from 40 prospects. She could have done it on her own but Outreach made it simple and also let me track it.
This is just to name a few.
Recommendations to others considering the product:
Make sure you are giving ample attention to internal adoption. Owning a wrench doesn't make you a mechanic. This is not a system you can turn on and forget, you have to sell it internally. Find your champions and promote the hell out of it. Lean on your Account Manager for internal training and demos.
This software was a game changer for my company.
What do you like best about the product?
The ability to build and use Sequences to target different ypes of customers is incredible.
What do you dislike about the product?
I wish that it was more prone to syncing with outside software. It is able to sync with other tools easily but I wish the sync was deeper in terms of the data traded back and forth.
What problems is the product solving and how is that benefiting you?
We've been using it to organize our leads and targeting them based on their location and their needs.
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