Outreach Sales Execution Platform
OutreachExternal reviews
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Dedicated to scalable inside sales success
What do you like best about the product?
As a Sales Automation tool, Outreach enables our sales reps to engaged a large volume of prospects on a very personal level. It's high email deliverability rate, ease of use, and exception customer support, makes OutReach a necessary technology in our Sales Stack.
What do you dislike about the product?
The reporting within OutReach is not as centralized as it could be and some of the metrics are not aligned with the overall reporting structure within our Marketing Department. The information is spread around in various location within the tool.
What problems is the product solving and how is that benefiting you?
Prior to OutReach, Sales reps created and managed their own templates in word documents with no insight into their effectiveness. OutReach has deliver a reliable solution that delivers unparalleled insight into the effectiveness of our reps.
It's best of breed, no question about it
What do you like best about the product?
The data we're able to extract from it is extraordinary. We're able to take things a step further from traditional vanity metrics (i.e. dials, emails, etc.) and lagging indicators (meetings booked, completed etc.) and get a much more in depth view of what the teams is doing. We're able to understand what types of personas our team is reaching out to, the amount of those personas, what sequences they're relying on most and where they're seeing success, if they're falling behind in their tasks, etc, I could go on but the list would get to long.
What do you dislike about the product?
The platforms UI/UX could be a little more user friendly, sometimes it's overly complicated. Makes it a little more difficult to get the most value possible. The dashboards available in the platform are decent but difficult to find ang again the UI/UX could be better.
What problems is the product solving and how is that benefiting you?
We're able to maximize the production of our BDR team while being able to get a much more in depth picture of the metrics that matter to our success.
Recommendations to others considering the product:
Use their expertise on how to use the platform they know best. I recommend using their professional services at the time of onboarding. The team is highly skilled and will help you get out of the gate much quicker and with best practices in place. This platform does not do the work for you, if you're looking more a mail merge tool go elsewhere. You should have a fully baked use case and understanding of how you would like to execute and what you would like to achieve prior to engagement.
I Love Outreach.io
What do you like best about the product?
Outreach is easy to use for the reps , while still allowing great administrative controls.
The support team is extremely responsive when there is a bug or question.
Their CSM, Kellen, has helped me personally a ton and deserves a raise.
They are constantly adding new features that are requested.
The support team is extremely responsive when there is a bug or question.
Their CSM, Kellen, has helped me personally a ton and deserves a raise.
They are constantly adding new features that are requested.
What do you dislike about the product?
There are some small UI tweaks that would make life easier.
What problems is the product solving and how is that benefiting you?
It makes all of our reps more effective and efficient; Outreach allows us to sell more.
Supercharge your sales!
What do you like best about the product?
Easy to use. Lots of flexibility. It's great for small and large teams.
What do you dislike about the product?
Limited support for smaller team! I wish they would offer dedicated support.
What problems is the product solving and how is that benefiting you?
Outreach helps large and small team effectively manage their outbound and inbound sales efforts. It allows individual contributors to access powerful templates and create sequences that automatically engage prospects.
Life and business changer
What do you like best about the product?
The sequences !
Outreach multiplied by 5 the productivity of my sales team and reduced 100% of the exhausting and repetitive sales task. With outreach no lead is left behind unfollowed up.
There shouldn't be any sales team in the world that doesn't use Outreach or a similar tool
Outreach multiplied by 5 the productivity of my sales team and reduced 100% of the exhausting and repetitive sales task. With outreach no lead is left behind unfollowed up.
There shouldn't be any sales team in the world that doesn't use Outreach or a similar tool
What do you dislike about the product?
There is nothing much to dislike in this tool, everything is great
What problems is the product solving and how is that benefiting you?
Time and organizational related issue
Outreach should be an integral part of your sales process (pre and post)
What do you like best about the product?
Outreach makes it easy to build a process and take action when needed. We use it to nurture a customer to start a trial and are able to leverage Outreach voice to make phone calls with 1 click at certain stages of an Outreach sequence. It's integration with Salesforce is by far my favorite feature as every email, appointment, or phone call is automatically logged for everyone in our org to see.
What do you dislike about the product?
I wish that there were more rules, ie if customer clicks on an email then immediately send a different email based on what they clicked on.
What problems is the product solving and how is that benefiting you?
Pre-trial sales nurture. Ability to nurture trials and build in auto rules to stop the sequence once a trigger field has been set. Customer support is top notch, even sending videos when needed.
The solution for data-driven sales professionals
What do you like best about the product?
Everything is tracked. From A/B testing your e-mail campaigns to call connects and no answers. Using this information you can turn your outbound efforts into a science by constantly refining your strategy to what works best.
What do you dislike about the product?
It can feel a little complicated to use at times but once you get up to speed on the icons and general layout you're all good to go.
What problems is the product solving and how is that benefiting you?
Increasing productivity in outbound efforts. The benefit now is knowing more precisely when to call, when to e-mail and what gets people's attention - more so because this is largely automated.
The best tool for sales development activities
What do you like best about the product?
Outreach is crucial for our SDR and BDRs to mass sequence leads into campaigns and manage our reach outs. With the capability to put a lead into a "pitch follow up" sequence ( a sequence that triggers if the lead doesn't reply to the initial email) we have had pretty much a 100% response rate from leads who have replied at some point. The platform is extremely user friendly and support is always helpful, I was able to get on the phone with someone shortly after I reported an issue.
What do you dislike about the product?
My only complaint with Outreach is the reporting features are not accurate -- I Have brought this up to our CSM multiple times but they do not seem to have it in their roadmap to change this. Reports will show higher reply rates than open rates which makes no sense, so we have to calculate our stats manually.
What problems is the product solving and how is that benefiting you?
We are getting in contact with way more leads and following up more efficiently then without an email automation software. Getting in touch, setting tasks, and staying organized has genuinely never been easier. Outreach along with Salesforce is our most used platform in our sales motion.
Solid Email System! High Responses
What do you like best about the product?
I liked how many responses we got as well as the integration with our Salesforce instance. This made things easy when looking to add data to our instance without having to map and upload data.
What do you dislike about the product?
I didn't like how uncusomizable some of the features when moving data to salesforce was. For instance, being able to only record the first response with a status update, and not update the Lead Status when additional emails are received. Little scenarios like that we faced and had to code workarounds in salesforce
What problems is the product solving and how is that benefiting you?
We solved the ability to template multiple emails with high dependability on responses as Outreach emails rarely go into spam. The additional responses allowed us to get a better view on our marketing strategy to adjust and get stronger responses.
Recommendations to others considering the product:
Keep going strong with the salesforce platform integrations. That is huge for so many people.
Good product that keeps inventing!
What do you like best about the product?
-Product continues to evolve
-Customer appreciation is very high
-Responsive and helpful customer success
-Customer appreciation is very high
-Responsive and helpful customer success
What do you dislike about the product?
-Integration with Salesforce can run into bumps depending on complexity of your Salesforce instance
What problems is the product solving and how is that benefiting you?
-Automation of sales outreach
-Tracking efficiency of emails
-Tracking efficiency of emails
Recommendations to others considering the product:
-Better than Groove or any other competitor simply due to their pace of innovation
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