Outreach Sales Execution Platform
OutreachExternal reviews
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Business Development Manager
What do you like best about the product?
Outreach provides a tool for business development reps to use that keeps them on task making calls and prospecting to the right number of prospective clients each day.
What do you dislike about the product?
Software is not always intuitive to use.
What problems is the product solving and how is that benefiting you?
We solved the business problem of getting business development reps call through lists of prospects and uncover new opportunities.
Good for calling- difficult for prospecting
What do you like best about the product?
If you have a bulk amount of people to call, it is great to cruise through them.
What do you dislike about the product?
The info fields don't auto sync with Salesforce.
What problems is the product solving and how is that benefiting you?
Dialing and emailing. Quick to do with Outreach
Love Outreach
What do you like best about the product?
Outreach is very easy to use and allows me to track my prospects responses.
What do you dislike about the product?
Outreach is overall a great product. Sometimes I have issues with the search bar. It can be very confusing.
What problems is the product solving and how is that benefiting you?
Sales.
Recommendations to others considering the product:
Fix the search feature
Great replacement for Kitedesk, and keeps getting better!
What do you like best about the product?
I like that new features keep getting rolled out and that the system makes it easy to automate most of my day.
What do you dislike about the product?
#1 complaint is that if am out of the office that I can't simply pause all my upcoming outbounds and resume when I am done. They have a way to do this, but it's kind of a hassle. Some reps need to set an auto-responder for clients or the internal team, then is someone responds to an email sent by Outreach on that very same day, how will it look to get an auto-response?
What problems is the product solving and how is that benefiting you?
We've realized a number of high profile sales-qualified leads and have been able to quadruple our lead production rate while leaving more time to work on other key projects.
Intuitively collaborative marketing automation
What do you like best about the product?
Outreach provides a streamlined interface with SFDC and email and continuously expanding the technology to enable intuitive reporting and marketing next steps, called "sequences" based on a wide variety of criteria.
What do you dislike about the product?
There is still room for growth when it comes to simplifying their interface; there are so many things you can do, it starts to get tricky to remember where everything is, and how to get to things in a timely manner.
What problems is the product solving and how is that benefiting you?
Outreach is an incredible tool for simplifying email and phone prospecting efforts
Recommendations to others considering the product:
Don't second guess whether or not this solution will help you with email automation; it's great!
Solid sales automation tool
What do you like best about the product?
Power user capabilities, continued updates
What do you dislike about the product?
Simple bugs aren't prioritized, like the fact that you have limited access to font sizes/choices, and what looks good in your message from Outreach arrives to the prospect with different font sizes and styling. Very frustrating.
What problems is the product solving and how is that benefiting you?
Vastly improves a sales rep's ability to stay on top of his accounts and be strategic with his prospecting
Great tool to increase outbound production!
What do you like best about the product?
I like the easy ability to streamline outbound productivity from a sales perspective. Our call, email, and action item production has sky rocketed since implementing.
What do you dislike about the product?
I dislike the fact that their google chrome extension does not work very well. Makes uploading prospects quite difficult.
What problems is the product solving and how is that benefiting you?
We see an increased production of activity which has lead to more revenue generated.
Recommendations to others considering the product:
I recommend the tool if the goal is to increase outbound production like our initial goal. However, outreach has average customer service and their chrome extension not working makes it difficult to add prospects to the system.
Incredible productivity uptick!
What do you like best about the product?
Easy to put leads/contacts in sequences, or hit them manually with targeted emails/calls. Much more productive and easier to track than using salesforce.
What do you dislike about the product?
I really have nothing to say bad about Outreach. I use it basically every day and have only had an outage once or twice.
What problems is the product solving and how is that benefiting you?
Increased sales, greater productivity, more effective processes at work in general. Able to work from home much easier because of the "call from computer" feature.
Recommendations to others considering the product:
So much more productive than manually logging tasks in SFDC.
Doubles productivity for limited resources
What do you like best about the product?
Ease of use. Repeatable process. Analytics on performance to see what works and doesn't. Connected to Salesforce.com
What do you dislike about the product?
If you use Salesforce.com, ensure there are no duplicates between leads and contacts; otherwise, it can sometimes cause issues when retrieving information for outreach.
What problems is the product solving and how is that benefiting you?
Limited staff for prospecting. Outreach campaigns allow us to create sequences with targeted information and apply them to targeted prospects. Outreach will notify you when a prospect reviews your email, allowing you to call them while they are looking at your email. Removes the manual efforts of scheduling follow-up tasks.
Great tool for Sales Professionals
What do you like best about the product?
Streamlines prospecting with its chrome extension allowing you to sequence prospects straight from LinkedIn and Salesforce
What do you dislike about the product?
I'm not a big fan of the recent chrome extension update because it opens a new window but not the end of the world.
What problems is the product solving and how is that benefiting you?
Allows BDRs to effectively prospect across multiple mediums.
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