Outreach Sales Execution Platform
OutreachExternal reviews
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Easy to use even for this old school sales guy
What do you like best about the product?
Very ease to use and doesn't take look to get up and running
What do you dislike about the product?
Sometimes it's hard to mass email when a prospect is stuck in an old dead cadence.
What problems is the product solving and how is that benefiting you?
It allows me to reach out to a group of people with individualized tracks at a company. I am also able to see which emails are the most effective through open rates and can do a/b testing if need be
Recommendations to others considering the product:
Develop a mobile app
Outreach has made managing prospects easier
What do you like best about the product?
The ability to set and execute tasks that I either create myself or are part of a sequence. The template tool makes it easy to quickly send personalized emails to different prospects without having to repeatedly re-write the main points I want to make.
What do you dislike about the product?
Difficult to add links or attachments to custom emails that are set up as tasks.
What problems is the product solving and how is that benefiting you?
Managing hundreds of contacts across multiple accounts is a breeze with Outreach. I honestly don't know what I'd do without it.
Recommendations to others considering the product:
You don't know how much you need it until you have it, then you'll wonder what you did without it.
Outreach is awesome!
What do you like best about the product?
I like how easy outreach is to build sequences and to add them to your pipeline as well as sharing them with other people to use as well. It is very user-friendly and makes building multiple versions easy. Also, I like how Outreach can work and integrate with your email account and SalesForce as well. It makes it easy to email and update leads straight from the page. Once you get to know how to use it, it is very easy and simple to understand. The metrics and numbers are super simple to understand and you are able to see what is going out and what is going in as well as how many have bounced and what is scheduled.
What do you dislike about the product?
Sometimes Outreach is slow and the results don't seem to be too accurate. Also, sometimes it will show you when someone opens the email but not when others do so I have to go online and check the numbers.
What problems is the product solving and how is that benefiting you?
It is easy to send emails and track them which is the main part of our business. It would be very difficult if you were not able to track who opened what and when but Outreach helps you with that. I know that my emails are being seen and when to follow up with the lead.
Great for tracking prospects and progressing through pipeline
What do you like best about the product?
Outreach provides insights to your calls and emails to help you know at what times activities are most effective.
What do you dislike about the product?
sometimes it does not sync to salesforce properly. I have had glitches when changes the stage of prospects as well
What problems is the product solving and how is that benefiting you?
Staying on top of who to call and when.
Recommendations to others considering the product:
If you need to track leads that you will call and email multiple times then this will help you. Great for SDRs and AEs as well. Makes tracking productivity simple for both team members and manager
It is good so far
What do you like best about the product?
I like that it tracks all the emails out and more importantly created manual task for you
What do you dislike about the product?
I dislike how sometimes you would have to go back and officially sending out the email through task on the dashboard
What problems is the product solving and how is that benefiting you?
organization, sending out vast emails
Recommendations to others considering the product:
n/a
Outreach Good for Small Business Sales
What do you like best about the product?
We've had a lot of success with plain HTML templates (no design) for our automated emails. I like the streamline capabilities.
What do you dislike about the product?
A little confusing on the different between non-templated emails and templated emails. Also setting up the rules.
What problems is the product solving and how is that benefiting you?
Large number of leads and a small sales. Plus we want to a/b/c/d test many different messages and see which will have a higher open or click through rate.
Recommendations to others considering the product:
Really enjoy how much this has streamlined the first-touch sales process.
Best dialer in the game
What do you like best about the product?
The dial-task screen has all the information you need and let's you dial with more efficiency than any other service
What do you dislike about the product?
With a so much detail on each prospects, the product lacks good overview of the most engaged prospects
What problems is the product solving and how is that benefiting you?
Less time lost between reaching out to prospects
Great tool for Sales Development
What do you like best about the product?
Easy to use interface, great support team, sequences feature to automate a lot of daily tasks
What do you dislike about the product?
The tool needs admin attention for ensuring data is correctly syncing back with CRM systems.
What problems is the product solving and how is that benefiting you?
Automating regular sales tactics, better reporting of sales development function
Good start, development proceeding well
What do you like best about the product?
Flexible - lets us use many custom fields and actions and makes them feel native to the Outreach interface
What do you dislike about the product?
Lists, views not intuitive - they are steadily improving here, but it can be confusing to understand exactly what list I'm looking at or how to filter a list to get the accounts or prospects that I'm looking for.
Interface can be slow - loading can be quite slow, and often requires a refresh to update
Interface can be slow - loading can be quite slow, and often requires a refresh to update
What problems is the product solving and how is that benefiting you?
Let's me manage a high volume of email prospecting to various groups, gives me the basic level of analytics I need to see how successful I am at it.
For the most part works very well
What do you like best about the product?
When everything works well it's an amazing tool. What I love is the ability to customize the outbound emails you're doing at scale.
It's a robust tool.
It's a robust tool.
What do you dislike about the product?
Sometimes small features are broken.
Sometimes when you do things like delete tasks or reschedule tasks an error code pops up.
It's hard to see all outbound emails as well.
Sometimes when you do things like delete tasks or reschedule tasks an error code pops up.
It's hard to see all outbound emails as well.
What problems is the product solving and how is that benefiting you?
In sales the biggest problem is sending lots of personalized emails as scale. This tool helps me do so.
Recommendations to others considering the product:
It's a great tool. I've heard it's expensive, but great for teams looking to grow an SDR team and move up market.
Might not be the best tool for small companies.
Might not be the best tool for small companies.
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