Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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Savior from the tyranny of Salesforce's mid-aughts UI
What do you like best about the product?
Outreach has a pleasant, modern UI. While editing leads and contacts feels onerous in Salesforce, it's actually quick an fun in Outreach.
What do you dislike about the product?
Outreach's data sync for Salesforce seems error-prone. The fields don't always update properly, and the sales team oversold the "out of the box" integration.
What problems is the product solving and how is that benefiting you?
Outreach allows our reps to do much more outbound sequencing in their cold sales. They add prospects, queue up cadences, and follow through to qualified opportunities.
Recommendations to others considering the product:
Make sure you have a SFDC admin, or at least someone with solid understanding of custom fields, mappings, and duplicate checking. Our first week with Outreach created a ton of garbage data.
Easy to use, great tracking company going in the right direction.
What do you like best about the product?
I like the company behind the software. They are always helpful and their head is always going in the right direction.
What do you dislike about the product?
Can be a bit clunky at times. There are some simple features that it is missing.
What problems is the product solving and how is that benefiting you?
Prospecting. We secure 200+ meetings per month for our own team using this platform
Account Executive
What do you like best about the product?
Love how easy it is to customize messaging, as well as schedules.
What do you dislike about the product?
Can be cumbersome to find correct sequences, in sea of hundreds.
What problems is the product solving and how is that benefiting you?
Prospecting is a huge problem - task that can be addressed by using Outreach. It is used to increase opportunities ultimately.
Good system, but has some Kinks
What do you like best about the product?
Automatic emails and tagging are the best features!
What do you dislike about the product?
Executing the sequences can sometimes be clunky for reps.
What problems is the product solving and how is that benefiting you?
Better planning & execution of sequences.
Very robust sales automation
What do you like best about the product?
Strong automation capabilities in the platform. Customer support is great.
What do you dislike about the product?
system is complex, takes a while to become familiar with all the different settings
What problems is the product solving and how is that benefiting you?
email automation, efficiency
Highly customizable, takes a little time to fully optimize.
What do you like best about the product?
Platform is extremely powerful and the team is great about shipping new features and listening to customers. Definitely ROI positive.
What do you dislike about the product?
What used to be a best practice (great follow-up from sales reps) is being democratized to all, which eliminates competitive edge. Like all platforms, few that abuse the platform with 10 email sequences, hurt the ecosystem.
What problems is the product solving and how is that benefiting you?
Consistent touchpoints on the key contacts/acounts my sales org is targeting without it being necessary to use a Marketing Automation platform.
Recommendations to others considering the product:
Make sure you listen carefully when your CS contact walks you through SFDC field mapping. I had some questions afterwards and it took a couple of at bats to get right!
Great Experience
What do you like best about the product?
What I liked most about Outreach is that they were really pioneers of the email automation space, and they do a great job of making it easy for the user.
What do you dislike about the product?
Liked most of it! I assume they've continued to add more functionality.
What problems is the product solving and how is that benefiting you?
Absolutely speeds up sales rep productivity and doesn't make you compromise quality.
Great product for the sales team
What do you like best about the product?
It helps our SDRs and AEs send out more emails and personalize them quicker than they normally would.
What do you dislike about the product?
While they have a lot of complex great features, it can become a bit tedious to administer it, especially as you get more custom w/ triggers, etc.
What problems is the product solving and how is that benefiting you?
Better tracking and metrics of our emails and decreasing the time our reps spend on following up on emails.
Recommendations to others considering the product:
None
SQL Server 2012 Users
What do you like best about the product?
SQL Server 2014 more powerful in terms of storage and performance oriented. Capable of running in parallel processing (Parallel threadings). As well lot of user-defined functions which is overriding the legacy queries. Compared to 2008 it is capable of good in terms of holding the RAM size. prior 2008 had 64GB, however, it is holding 640GB.
What do you dislike about the product?
1. Not good for Enterprise Datawarehouse since the size of DB is very small. Comparing with Big Data, Teradata it is having only maximum holding size of 10TB. Not good for retrieving data back in smaller minutes. So performance is good only for smaller applications since it is holding a very smaller amount of data only.
2. Cost is high for less TB in size, basically licensing cost is more. However handling size is also less. Only good with .Net applications and not with EDW applications for storages.
2. Cost is high for less TB in size, basically licensing cost is more. However handling size is also less. Only good with .Net applications and not with EDW applications for storages.
What problems is the product solving and how is that benefiting you?
1. Migrating to new DB based on reviews seen and able to see licensing cost also.
Recommendations to others considering the product:
NA, and everything is good.
Outreach....so far, so good
What do you like best about the product?
Ability to create repeatable sequences and email templates.
What do you dislike about the product?
Don't have VOIP capability yet, so phone calls are manual tasks.
What problems is the product solving and how is that benefiting you?
Top of the funnel pipeline creation.
Recommendations to others considering the product:
I have the same amount of experience with SalesLoft. Honestly, they seem mostly the same. Not a bad thing.
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