Outreach Sales Execution Platform
OutreachExternal reviews
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Stellar prospecting tool
What do you like best about the product?
The platform is incredibly powerful and very customizable. The analytics are top notch. I also like how easy it is to create templates and sequences.
What do you dislike about the product?
The product is evolving quickly, as is the company. They need to do more to support enterprise deployments. We moved from 10 to 130 users and there are some growing pains. Example: you have to individual send out account claim links as opposed to highlight a group and sending to all.
What problems is the product solving and how is that benefiting you?
Creating a repeatable, outbound email program that can drive new meetings and revenue.
Recommendations to others considering the product:
Be prepared for a deeper implementation process than expected. The tool has so many features it can be hard to sort through but the payoff is huge.
Important tool for sales teams
What do you like best about the product?
Really great way to automate your sales workflow.
What do you dislike about the product?
In order for the software to effectively help sales people execute tasks, it
What problems is the product solving and how is that benefiting you?
Outbound sales workflow. It's a great for outbound emailing workflow. My cadence is much more reliable thanks to Outreach.
Recommendations to others considering the product:
It's email automation and tracking is awesome. Consider something else for call making until they make major improvements!!!
Really Good Experience With Outreach
What do you like best about the product?
I like that everything is automated and integrated with my email. Previously I would have used Excel but it would take too much time to jump between systems. With Outreach, everything is in one place.
What do you dislike about the product?
Better integration with LinkedIn and smoother user experience which I believe they're working on.
What problems is the product solving and how is that benefiting you?
Prospecting and managing a stay in touch list.
Good product - competitive to Yesware
What do you like best about the product?
The ability to store and share templates, sequences and contacts is extremely useful. My favorite feature is all the data and analytics provided. We heavily utilize: Open Rate, bounced, replies, and especially contacts that are due. It's extremely helpful to also see how many times a contact has engaged with an email because then we can try to determine their level of interest to continue pursuing them.
What do you dislike about the product?
It is a manual product. It definitely helps us automate a lot of our work, but you need to be thorough when setting up cadences. Things like spaces or extra commas could disrupt the email.
What problems is the product solving and how is that benefiting you?
This tool does help us automate a lot of our job. We're able to constantly have cadences running while setting up new ones to meet the needs for email selling.
Recommendations to others considering the product:
Utilize their customer success/account managers if you need help or want best practices. They are very quick to jump on a call and help you.
Great tool for prospecting
What do you like best about the product?
Easy to use, clean and simple interface, great for sequencing, setting up call cadences, letting business development manage their process and experiment.
Their support is very responsive
They're great at communicating new features and enhancements
They're innovating and improving at a pretty fast pace.
Their support is very responsive
They're great at communicating new features and enhancements
They're innovating and improving at a pretty fast pace.
What do you dislike about the product?
Filtering is complicated and limited, the references for filter names aren't useful/relevant sometimes.
Salesforce integration can be a little more robust. There's no good way to handle record merges, deletions.
Salesforce integration can be a little more robust. There's no good way to handle record merges, deletions.
What problems is the product solving and how is that benefiting you?
Prospecting and following up on incoming leads
So far the best!
What do you like best about the product?
I have been in SaaS Sales and tried a number of outreach and sales intelligence tools, Outreach is our last and current choice. I like accuracy and that you get pretty much everything at one place and in more organised way: lead generation, email outreach, daily tasks.
What do you dislike about the product?
Pricing is a bit higher than with other emailing tools, but it is more accurate and the service is much broader than the email automation, you can use their plugin for lead gen from social platforms etc.
What problems is the product solving and how is that benefiting you?
The data (bounces, opens, replies) are tracked accurately.
You can send emails according to certain schedule in that time zone, for example, sending emails from 8.47-10.12 am pst, while you are based in Europe etc.
You can create sequences with many steps, and get reminders (dashboard of your daily task) to call, reach out, follow up with your prospects, all activities synchronized with CRM: you don't need to log replies, calls or current status of your prospect etc.
You can send emails according to certain schedule in that time zone, for example, sending emails from 8.47-10.12 am pst, while you are based in Europe etc.
You can create sequences with many steps, and get reminders (dashboard of your daily task) to call, reach out, follow up with your prospects, all activities synchronized with CRM: you don't need to log replies, calls or current status of your prospect etc.
Recommendations to others considering the product:
Definitely useful for B2B outbound
Great for organizing and scheduling customer engagment
What do you like best about the product?
Email sequences are a great way to plan activities such as emails and phone calls. I use sequences and templates to automate personalized emails to prospects and customers.
It also integrates with Salesforce, allowing me to pull SFDC contacts and leads into outreach and synchronize my engagement.
The reporting tools gamify the platform and make it fun to compete with my collleagues.
It also integrates with Salesforce, allowing me to pull SFDC contacts and leads into outreach and synchronize my engagement.
The reporting tools gamify the platform and make it fun to compete with my collleagues.
What do you dislike about the product?
The reporting tools are handy, however it would be nice to create custom reports about user activity. Also, I wish there were more ways to filter prospects and accounts in Outreach.
What problems is the product solving and how is that benefiting you?
Email and link tracking allow me to see whether or not my content is being seen/interacted with. The ability to plan sequences also makes it easy to create email campaigns that appear personalized rather than marketing content.
Outreach is amazing
What do you like best about the product?
The ability to set up sequences, triggers and ruleset that works once and have my reps continually use it and find success.
There tool has helped us create a cadence and a culture of contact that leads to success.
There tool has helped us create a cadence and a culture of contact that leads to success.
What do you dislike about the product?
Nothing. Whenever we run into problems our success manager finds ways to help us accomplish what we want.
Their product is continually evolving and I look forward to the product enhancements.
Their product is continually evolving and I look forward to the product enhancements.
What problems is the product solving and how is that benefiting you?
We needed a way to automate the process of hunting up accounts. We need to be able to nurture and aggressively target contacts and accounts.
With Outreach we have been able to attack these accounts and get conversations with key decision makers. We can also track and test our content and cadence to continually improve.
With Outreach we have been able to attack these accounts and get conversations with key decision makers. We can also track and test our content and cadence to continually improve.
Recommendations to others considering the product:
Please consider Outreach. If your goals are to acquire new customers by hunting accounts and contacts, engaging with them and ultimately leading to potential opportunities. You will see and increase and level of success other tools cannot provide.
Outreach is user friendly
What do you like best about the product?
I just love how user friendly the platform itself is.
What do you dislike about the product?
It has a lot of features, and sometimes it is very overwhelming.
What problems is the product solving and how is that benefiting you?
It really helps productivity and gets work accomplished faster.
Great tool for productivity
What do you like best about the product?
I love that I can call and email without having to log that back into Salesforce. It has a great UI. I enjoy customizing my sequences, and getting creative with how I get in touch with people.
What do you dislike about the product?
I think Outreach can improve on prioritization of tasks. They recently came out with a way to prioritize based on importance of lead, however I think prioritizing by time zone would be the best way to do this. I have to call Europe, East coast, west coast, and Australia, and sometimes it will be past 5 PM in Europe when I finally get to that task. The ability to prioritize based on time zone would be a HUGE feature for me.
I also don't love that Outreach overrides lead status sometimes. I'll want to immediately change the lead status in Salesforce, and often times Outreach will go in and change that after the fact. Not a huge deal, but I think a little AI would solve this issue.
I also don't love that Outreach overrides lead status sometimes. I'll want to immediately change the lead status in Salesforce, and often times Outreach will go in and change that after the fact. Not a huge deal, but I think a little AI would solve this issue.
What problems is the product solving and how is that benefiting you?
Much of sales is persistence and timing. Outreach solves for both of these very well.
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