Outreach Sales Execution Platform
OutreachReviews from AWS customer
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User Experience Overlooked
What do you like best about the product?
Outreach has an incredibly powerful backend and the in-app analytics are very strong.
What do you dislike about the product?
The user interface is pretty shocking. As a user of numerous other sales engagement software, this is really sad. It's unintuitive, confusing, the salesforce integration isn't great and I'd honestly rather use excel...
Ease of use is a key area they can improve on:
- Colour scheme is painful. There is virtually no contrast, making it difficult to navigate (comparing to competitors).
- Information is unintuitively setup across the entire platform.
- Really poor flows adding prospects to sequences or accessing information.
- Static search (really? in 2024?).
- Platform is slow and clunky.
Ease of use is a key area they can improve on:
- Colour scheme is painful. There is virtually no contrast, making it difficult to navigate (comparing to competitors).
- Information is unintuitively setup across the entire platform.
- Really poor flows adding prospects to sequences or accessing information.
- Static search (really? in 2024?).
- Platform is slow and clunky.
What problems is the product solving and how is that benefiting you?
Outreach helps us outreach customers and prospects (it's in the name).
Some minor things, but overall it's hard to beat outreach
What do you like best about the product?
Outreach keeps you organized in staying on top of communication with your target accounts and prospects. I use it daily and couldn't do my job effectively without it.
What do you dislike about the product?
I wish it could connect with linkedin.
I wish sequences could adjust based on prospect interaction. (If opened previous emails 2+ times then XXX if opened previous emails 0 times then yyy) (If first degree linkedin connection send xx if not send yy)
I wish you could easily add prospect personal notes without having to have so many clicks, there should be an "add note" button like there is on the account level.
I wish sequences could adjust based on prospect interaction. (If opened previous emails 2+ times then XXX if opened previous emails 0 times then yyy) (If first degree linkedin connection send xx if not send yy)
I wish you could easily add prospect personal notes without having to have so many clicks, there should be an "add note" button like there is on the account level.
What problems is the product solving and how is that benefiting you?
Going from everything slipping through the cracks, not enough follow up, and using excel spreadsheets & sticky notes and turned it into a well oiled process.
Very easy and organized
What do you like best about the product?
Being able to keep all data on conversations in one place as well as the integrations
What do you dislike about the product?
It would be helpful to have a direct integration with Zoom info to update numbers automatically whenever they become available
What problems is the product solving and how is that benefiting you?
allows me to keep all data and conversations for an account/prospect in one location
Best outreach tool for sales reps everywhere
What do you like best about the product?
It's honestly the best. The other competitors like SalesLoft, Groove (which is especially terrible) and others cannot hold a candle to outreach's capabilities.
The UI, the dialer being in platform, the smooth sequence editing, it's awesome.
The UI, the dialer being in platform, the smooth sequence editing, it's awesome.
What do you dislike about the product?
Literally always has an update and has an annoying pop up banner.
What problems is the product solving and how is that benefiting you?
Helped me solve the problem of making cold calls through my CRM, adding contacts to sequences seamlessly, and tracking email opens and replies.
Amazing product and amazing support
What do you like best about the product?
The system set in place seem to be made by people that really understand CRMs and what CRM users would need.
What do you dislike about the product?
That it is lacking some features but I am confident they will come through!
What problems is the product solving and how is that benefiting you?
Making lots of emails automatic
Solid platform
What do you like best about the product?
It is easy to use and streamlines all outbound activity.
What do you dislike about the product?
There is nothing so far that I do not like.
What problems is the product solving and how is that benefiting you?
It is helping to eliminate tons of time consuming processes because of automation and streamlined processes
A great tool for outbounding
What do you like best about the product?
Ability to pre program sequences and the ability to effectively followup
What do you dislike about the product?
Granular control to search leads and unavailability of certain filters on certain tabs
What problems is the product solving and how is that benefiting you?
Outbounding mainly
Great Prospecting Tool with Many Features
What do you like best about the product?
Outreach is a great platform that integrates with many other useful tools for a sales organization. It allows for automatic email/call sequences to occur and it is very easy to use platform. I love the simplicity and navigation tools to set up sequences and call steps to properly contact customers and potential customers. I love the notifications as well. This allows me to see who has clicked, replied, and opened the emails to have "warmer" leads than initially expected too. Overall a great tool for a sales organization to have!
What do you dislike about the product?
There are not many things I dislike about Outreach. One thing I could mention would be the large amount of homepage buttons that can get overwhelming, but once a user has some experience, they can use those features to their advantage. This could include the snippets, templates, and reports tab. However, they are very easy to use and understand once trained.
What problems is the product solving and how is that benefiting you?
This is our main tool to prospect and sequence. I love that I can create a sequence once, and continue to add new prospects without having to do much after it has been initially created. This allows for easy tracking of leads and ensuring that tasks are not missed and each prospect is contacted the properly amount of times before disregarding them.
Overall great experience - small room for improvement
What do you like best about the product?
Automatic email throttling and engagement data is very helpful for my work.
What do you dislike about the product?
Outreach can be glitchy at times. The screen will skip around when trying to hover over prospects to find out details such as email or phone number.
What problems is the product solving and how is that benefiting you?
mass emailing is easy with outreach and time consuming without the tool
Integration of prospect with Outreach
What do you like best about the product?
Huge improvements in UI and ease of use
What do you dislike about the product?
maybe a faster way to get help or youtube tutorials
What problems is the product solving and how is that benefiting you?
getting to peoples inboxes in the masses
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