Outreach Sales Execution Platform
OutreachExternal reviews
3,498 reviews
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It's been a game changer
What do you like best about the product?
The thing I like the best is the 360 degree view that prioritizes your tasks for the day
What do you dislike about the product?
It is a bit annoying that there is no back button or easier way to navigate
What problems is the product solving and how is that benefiting you?
I'm saving a bunch of time on my email campaigns by being able to email blast customers.
Account Manager
What do you like best about the product?
Great way to organize emails and work, especially with the Salesforce integration
What do you dislike about the product?
Sometimes emails are being sent out with knowing, however this may be more internal/user permission settings
What problems is the product solving and how is that benefiting you?
Enhanced my communication with all my clients. Makes my job easier and saves time.
Outreach.io
What do you like best about the product?
The main reason for using o.io was to sync all of our emails to various leads/contacts to salesforce so everyone can access communications. This is especially helpful for our sales team (SDRs to AEs) for understanding all the touch points and the best way to communicate certain information to specific people at prospective customers.
Once we got on the phone with our CSM our knowledge of the product and specifically its interface got a nice boost, recommend doing this with your team(s) as soon as you can. Interesting roadmap ahead for these guys.
Once we got on the phone with our CSM our knowledge of the product and specifically its interface got a nice boost, recommend doing this with your team(s) as soon as you can. Interesting roadmap ahead for these guys.
What do you dislike about the product?
We had some issues with the main reason we were using o.io: syncing to sfdc. However that was fixed a few months back and have not had any issues recently.
UI is a bit clunky and slow to load, to be fair we mostly use macbook airs which have pretty garbage hardware.
Had this weird situation where our account wasn't updated to receive a patch which fixed one of our biggest problem, just make sure you have open lines of communication to your CSM.
UI is a bit clunky and slow to load, to be fair we mostly use macbook airs which have pretty garbage hardware.
Had this weird situation where our account wasn't updated to receive a patch which fixed one of our biggest problem, just make sure you have open lines of communication to your CSM.
What problems is the product solving and how is that benefiting you?
Consolidating email data into SFDC.
Typical email tool stuff - sequences, batch blasting emails w/ some degree of personalization via fields in an uploaded lead list, etc.
Typical email tool stuff - sequences, batch blasting emails w/ some degree of personalization via fields in an uploaded lead list, etc.
Recommendations to others considering the product:
There's a ton of email tools out there with more coming out monthly it seems. So far has yet to find one with all the standard things you look for in addition to porting our data into SFDC with regular consistency and reliability.
Outreach Review from Adobe sales team
What do you like best about the product?
I really appreciate the automation of the tool. It helps me to work more productively and efficiently without having to worry about if I am forgetting to follow up with a prospect or remove them from an email chain. I love the fact that templates can be stored and used when needed, and you can schedule to have your sequences sent at specific times during the day/week. I also appreciate the fact that I get a notification email when an email bounces, and it also shows in the sequence details. One of my favorite features of Outreach is that it will show you which contacts are unresponsive, responsive, bad data, etc, and I am able to export an excel file of whichever group I desire.
What do you dislike about the product?
One of the things I dislike the most is the fact that you cannot choose certain fonts and text sizes. I feel as if the font that is given to use automatically appears as a marketing email, and seems less personalized. I also have experienced times where a prospect responds to my email saying they are not interested at the time, and even though they reply they are not removed from the sequence.
What problems is the product solving and how is that benefiting you?
Automation of emailing and being able to organize the prospects based on their activity. I have realized the benefit of this tool because I know people in my position in the past have had to rely on using excel spreadsheets and setting calendar reminders to email/follow up with contacts and prospects.
Wonderful Tool
What do you like best about the product?
This is a terrific time saving tool. The product is very easy to use, and streamlines the process of creating and managing campaigns, and certain outbound efforts.
What do you dislike about the product?
There are some parts of the tool that are not that intuitive. It would be nice to have the ability to make changes to more than one account at a time, and organize the contacts in a clearer way. We have also had a few issues with the images in our signatures.
What problems is the product solving and how is that benefiting you?
I have seen a lot of benefit in the ability to create and manage invites, and campaigns quickly and easily.
Recommendations to others considering the product:
I would definitely recommend this product to other people who are in an inside sales or outbound role.
Easy to use
What do you like best about the product?
I like how easy the tool is to use. It was easy to learn
What do you dislike about the product?
I don't like interface. I thought it could be more aesthetically pleasing
What problems is the product solving and how is that benefiting you?
HR solutions
Very Efficient
What do you like best about the product?
The auto email function is very convenient and easy to use. The process from switching from task to task is seemless.
What do you dislike about the product?
I do not like that it is not integrated with my sales console but it was not a deal breaker
Open another tab when trying to view account in sales-fore is a tad inconvenient as well
Open another tab when trying to view account in sales-fore is a tad inconvenient as well
What problems is the product solving and how is that benefiting you?
i can automate 30 percent of my daily tasks with outreach
Recommendations to others considering the product:
Do not go into expecting it to be a bad fit because one you get used to using outreach it can be very beneficial
Outreach has been tremendous in helping me scale my sales process, delivering huge lift and results.
What do you like best about the product?
I love how easy it is to get a sequence up and running, form importing contacts, to creating personalized messaging, Outreach really makes it easy to scale your prospecting and responses.
What do you dislike about the product?
Occasionally sequences will just pause without any warning. There are no alerts when something goes wrong, which would be very helpful in future releases.
What problems is the product solving and how is that benefiting you?
Personalized messaging at scale is always a challenge. Outreach has made it simple and easy to create personalized, effective messaging, and also track how that message resonates with prospects and clients. I really appreciate the reporting and insights.
Helped increase the number of people I could reach each day
What do you like best about the product?
The automatic sequence ability. The ability to also edit sequence and help control how often people can receive a message.
What do you dislike about the product?
The errors that would pop up since a large number of us touch the same contacts.
What problems is the product solving and how is that benefiting you?
Reaching out to enough people in one day!
Recommendations to others considering the product:
diagnosing problems quicker than doing screen shares (in sales time means a lot of business lost out on if our system isn't working)
Outreach provides full experience in client connection
What do you like best about the product?
I love the ability to customize sequences. It is extremely helpful that I can share sequences with my colleagues, view response and open rates, as well as chart client activity. I love the ability to import multiple contacts using CSV file which is quick and painless.
What do you dislike about the product?
Outreach will suspend or halt clients in a sequence if they are active in another sequence. This poses as a problem if my colleagues have reached out to someone fairly recently and I am unable to reach out to them but also unable to stop their sequence. It can be quite confusing.
What problems is the product solving and how is that benefiting you?
I have been able to improve my efficiency by reaching out to clients in a manner that proves caring and personal. I can clearly compare response rates between different campaigns and see what is working and what needs to be altered.
Recommendations to others considering the product:
I recommend using this program if you want to increase your productivity, improve customer relationships, and streamline approaches.
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