Outreach Sales Execution Platform
OutreachExternal reviews
3,498 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Getting insights into how my prospects are interacting with my emails to better target them
What do you like best about the product?
Being able to better steer the convo based on what they've looked at and when they looked at my emails/links.
What do you dislike about the product?
Some syncing issues with Salesforce, especially when I have synced a lead to Outreach before. When I make updates on SF I never see the updates migrating over to Outreach and need to re-enter new email or phone information.
What problems is the product solving and how is that benefiting you?
Understanding what my prospects know about us based on their behavior is huge. Also, being able to see where they've opened my email is helpful when I'm trying to call them.
Fantastic communication platform
What do you like best about the product?
Outreach is easy to use and provides great insight into the performance of all your campaigns.
What do you dislike about the product?
One area of improvement that would be useful is allowing users the capability to embed video's within campaigns.
What problems is the product solving and how is that benefiting you?
Outreach helps us solve questions about the performance of our outreach efforts. This has enabled us to make decisions based on data and make changes to our messaging when necessary.
Outreach has definitely made our lives much easier, and increased the productivity of our team.
What do you like best about the product?
I like best the fact that everything is automated. So much of my time prior to using Outreach was monotonous, time consuimg and now my time is better allocated towards tasks that matter and ultimately has increased the amount of prospects I have been able to reach.
What do you dislike about the product?
Although not terrible, there was definitely a bit of a learning curve when first using the tool causing some frustration and much back and fourth with the support team. Some functionalities are still lacking, such as being able to drop a prospect into a new sequence from an existing sequence and although functionalities through gmail have improved, it could also still be more user friendly.
What problems is the product solving and how is that benefiting you?
We were solving time spent on items that could have ultimately been automated, thus, allowing the amount of prospects we reach to increase. By having various sequences and time frames for such will allow us to stay on our prospects minds for when the time is right.
Outreach is outstanding
What do you like best about the product?
I like that I am able to send out sequences with multiple steps, saving time in my day/week for other sales enablement efforts.
What do you dislike about the product?
Sometimes I'll stumble across the occasional sending error, where a lead or contact can't be sent an email due to an overlap from another active sequence, even when the lead or contact is taken off that active sequence.
What problems is the product solving and how is that benefiting you?
We realized that we schedule more appointments via email than over the phone. Seeing the data and metrics behind our sequences helps us optimize subject line writing and content building decisions.
Recommendations to others considering the product:
The customer service support is fast and very helpful
Outreach has been great!
What do you like best about the product?
Outreach has enabled me to target my top level prospects and put them on a sequence and let the email do its trick.
What do you dislike about the product?
I really don't have anything or any dislikes about outreach.
What problems is the product solving and how is that benefiting you?
I have realized the ability to target my top prospects and get results without as much effort as sending single emails to prospects.
Recommendations to others considering the product:
Do it!!
Outreach has drastically improved our marketing process.
What do you like best about the product?
I like the ability to manage tasks according the how many times someone views my outbound emails.
What do you dislike about the product?
I find that the 360 view isnt best to work out of but like its view better than tasks.
What problems is the product solving and how is that benefiting you?
Email campaign's and managing tasks.
Recommendations to others considering the product:
Just do it.
Great for sourcing prospects and optimizing workflow.
What do you like best about the product?
360 view of calling all in line for efficiency.
What do you dislike about the product?
Slows down salesforce when opening tabs.
What problems is the product solving and how is that benefiting you?
Optimizing my day. I can reach out to tons more people when utilized.
Recommendations to others considering the product:
Focus on good sequences.
Outreach review
What do you like best about the product?
Makes sales automation much easier and allows me to increase scale for my team
What do you dislike about the product?
A little hard to use in the start. Took a while to get a grasp on it.
What problems is the product solving and how is that benefiting you?
Helped my team increase response rate and close 20% more accounts
Recommendations to others considering the product:
Over all great product
Simply the best outbound sales enablement tool
What do you like best about the product?
Outreach helps sales team be more productive at handling volume of leads with ease. When you want to touch a lot of prospects at scale per rep, you need a tool that can do it like clock work. Outreach helps you do that.
What do you dislike about the product?
It's a bit complicated. If you are familiar with using other email marketing tools with custom work flows and campaigns, then some of the functionality would come easier to utilize.
What problems is the product solving and how is that benefiting you?
We wanted to reach cold prospects at scale. We want to increase the quantity and quality of leads generated. We also want to automate some of the personalization and customization of messages to make the emails more relevant to the recipients.
Recommendations to others considering the product:
Make sure you have a systemize way to create templates. If you don't follow a good naming convention and there are a lot of different users sharing templates, it's going to get really ugly really fast.
Outreach For Renewals
What do you like best about the product?
The interface is clean and simple. The learning curve was made easy largely due to the ease of the interface and organization. It is easy to setup a sequence and then see a quick overview of the performance of the email sequence. Being able do A/B testing of emails with a sequence and have Outreach randomly select the email to send is excellent. It require little effort to be able to see what subject lines are performing better as well as what content is performing better. There are several aspects that you can update for prospects on a batch level which is nice as well. A lot to like with Outreach honestly.
What do you dislike about the product?
So far the only thing that I have found that I dislike was the issues I had getting multiple email aliases synced up with Outreach. There were some strange settings that I had to work with support on resolving and it took quite a bit of effort and they struggled to identify the problem for a while.
What problems is the product solving and how is that benefiting you?
We are using it in several aspects, my specific area that I am using it is for customers that are up for renewal of their subscription. We start with a fully personalized email and then use a sequence for easier follow up.
showing 1,421 - 1,430