Outreach Sales Execution Platform
OutreachExternal reviews
3,498 reviews
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Great Sales Tool
What do you like best about the product?
Outreach IO is a very helpful sales tool because of the ease of use! I am glad Adobe picked it up for our team.
What do you dislike about the product?
There are times when the SFDC integration fails, I lose connection to my tab to import. However, support has been there to help me get my access back within a day.
What problems is the product solving and how is that benefiting you?
getting in touch with my sales contacts and organization is much smoother.
Great Sales Tool
What do you like best about the product?
It has made the sales team far more productive and efficient, giving them hours back in their day to spend on other revenue increasing activities.
What do you dislike about the product?
I would like to see a little more customization with how it integrates into Salesforce.com
What problems is the product solving and how is that benefiting you?
Efficiency out our sales team with out-bounding to leads and following up with marketing provided leads.
Always improving
What do you like best about the product?
I really like how well the product ties into my work e-mail address- keeping all of my account activity in one place.
What do you dislike about the product?
Often not clear when there are errors in the sequence what the error is.
What problems is the product solving and how is that benefiting you?
Being able to reach many, quickly and very personalized.
Streamlined sales process
What do you like best about the product?
The level of customization and automation that the product offers is excellent, allowing us to A/B test, tweak inputs, and experiment very rapidly.
What do you dislike about the product?
The Salesforce integration was difficult and time consuming on the front end, so a decent sunk cost. Formatting limitations (like bullet lists) are also a drawback, but minor inconvenience.
What problems is the product solving and how is that benefiting you?
The insights are top. Refining messaging, timing of outreach, etc. have all been fantastic and valuable to the business.
Recommendations to others considering the product:
Plan for long set up process if doing SalesForce integration!
Huge time-saver
What do you like best about the product?
I like how integrated Outreach is with Linkedin and Salesforce which cuts down on a lot of wasted time spent manually transcribing crucial information. I enjoy being able to schedule tasks and evaluate and prioritize by looking at them in a number of different formats.
What do you dislike about the product?
I wish I could select templates from a drop down menu within the task window.
What problems is the product solving and how is that benefiting you?
Using Outreach, I can keep myself organized and systematically schedule tasks. I get more done in an 8-hour workday and
Recommendations to others considering the product:
Get it!
Outreach and Ngage
What do you like best about the product?
Sequences are a huge benefit to tracking prospects
What do you dislike about the product?
Once you save numbers, you have to use a saved number as compared to a number in the area your calling or manually input a number of your choosing.
What problems is the product solving and how is that benefiting you?
Saving time reaching out to no-show prospects.
One of the better sales automation tools out there
What do you like best about the product?
Outreach has been a great tool to automate many parts of my sales process. They've continually added new features and enhanced current ones (faster than any other tool I've used). And their customer service team is top notch.
What do you dislike about the product?
Their reporting is somewhat sub-par though they have been enhancing that recently. Some bugs with their chrome extension and calling which are being addressed. Some features are catered specifically towards development reps which make utilizing it for Account Managers slightly more difficult but again reaching out to their team with feedback has a tendency to be heard and corrected in time.
What problems is the product solving and how is that benefiting you?
On the account manager end, automating follow ups with older leads. Trying to re-ignite old conversations and even reaching out to net new customers is much, much easier than before. I spend 1/4 of the time prospecting and sending emails and can focus more on developing real opportunities.
Outreach makes our lives easier!
What do you like best about the product?
+ Seamless integration with Salesforce.
+ Removes hours/week spent on administration for our SDRs
+ Ability to tailor sequences with manual or automatic email steps
+ Great reporting features so as a manager you can really dive into team & individual performance and see what you can improve
+ Very nice customer support team, they really want to dive in and help out
+ Removes hours/week spent on administration for our SDRs
+ Ability to tailor sequences with manual or automatic email steps
+ Great reporting features so as a manager you can really dive into team & individual performance and see what you can improve
+ Very nice customer support team, they really want to dive in and help out
What do you dislike about the product?
- Lots of options can lead SDRs to make mistakes that block their workflow or have unexpected results (for example: editing the delivery schedule to another timezone)
- If not used well then SDRs can impact messaging from colleagues by working on 'linked templates'. These changes then cause confusion with the other SDR because his messaging suddenly changed, seemingly out of nowhere.
- Needs admin ability to block certain options for users so they cannot alter them by mistake => admins should be able to create a fixed set of sequence rulesets & delivery schedules, and assign them to certain teams. Team members (users) should not be able to create their own without admin approval.
- If not used well then SDRs can impact messaging from colleagues by working on 'linked templates'. These changes then cause confusion with the other SDR because his messaging suddenly changed, seemingly out of nowhere.
- Needs admin ability to block certain options for users so they cannot alter them by mistake => admins should be able to create a fixed set of sequence rulesets & delivery schedules, and assign them to certain teams. Team members (users) should not be able to create their own without admin approval.
What problems is the product solving and how is that benefiting you?
+ The bidirectional sync with Salesforce has been really useful to automate status changes and other updates, cutting down administration time significantly
+ Thanks to Outreach our sales development team spends more time having meaningful interactions with prospects because their workflow is a lot smoother
+ As a SDR Manager I can quickly spot individual points of improvement in the reporting tab, as well as high-level statistics to discuss with management.
+ Thanks to Outreach our sales development team spends more time having meaningful interactions with prospects because their workflow is a lot smoother
+ As a SDR Manager I can quickly spot individual points of improvement in the reporting tab, as well as high-level statistics to discuss with management.
Critical for organized SDRs
What do you like best about the product?
Outreach understands what is important to SDRs -- being able to organize our emails and calls in a visible and effective way, having things like desktop notifications, automatic pause when an out of office is detected, and the linkedin sidebar to do really personalised prospecting. Outreach integrates and adds value to the SDR work flow.
What do you dislike about the product?
The connection with salesforce is spotty -- sometimes things work, and other times it's unreliable. I don't like that we can't see what was clicked on in an email. Also, the support isn't available except when it's working hours West Coast US time... so if you have a problem in Europe, you basically lose a work day until you have a response.
What problems is the product solving and how is that benefiting you?
Managing a volume of prospects, emails and calls in an organized way. Personally, outreach has enabled me to be more personalised in my approach, which is really important.
Recommendations to others considering the product:
when everything is functioning properly (like the crm integration) outreach is a great tool
Reliable Tech Allowing Our Sales Team to Scale Effectively
What do you like best about the product?
The concept for one but the trust that I can place in it. I know when I tell it to sequence someone or send on a certain day that email will be sent.
What do you dislike about the product?
Glitchy and slow some times especially when working with it on the chrome sidebar or sf sidebar.
What problems is the product solving and how is that benefiting you?
Increased efficiency surrounding our outbound direct sales effort. It has allowed us to focus on owning the relationship once interest is shown.
Recommendations to others considering the product:
Watch the product release videos. Keep up to date on features.
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