Outreach Sales Execution Platform
OutreachExternal reviews
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Trained on it to bulk out reach to new prospects
What do you like best about the product?
Logical layout, will daily send a call list of my past due activities (call). I like how I can customize each step in the sequence to schedule a call first and in between email steps. Also, having it integrate into other tools is very helpful!
What do you dislike about the product?
Having a stand along app might be nice as opposed to a plug in for the browser. Though there may be this option, I'm not sure thats how we are using it. Having a record a voicemail option for prospects that don't pick up so that you can leave the VM without having to deliver it each time would be nice.
What problems is the product solving and how is that benefiting you?
Bulk out reach. I have a large territory I need to touch myself. One at a time is only a option for my most strategic prospects, for everyone else I would like to do it in bulk while at the same time having it in my personal voice.
Sales Operations Analyst
What do you like best about the product?
I like all of the customizability and interactivity with Salesforce. I like that I can insert any salesforce field into an outreach email. I really like the customer service, awesome team there.
What do you dislike about the product?
I don't like the methods for searching and sorting through prospects. I can't search for prospects by field without putting in the field API code and using EXACTLY the right format. There should be some kind of advanced search functionality for this. There isn't enough reporting or data analysis. Importing prospects from salesforce is a chore.
What problems is the product solving and how is that benefiting you?
We're trying to reach learning and development folks. The problem is the DMs usually have wildly different titles. A DM with a certain title at one company could is not always the same as someone from a different company with the same title. So we need to reach everyone in learning at a specific company.
Recommendations to others considering the product:
There are other softwares that do the same thing but also provide lead gen capabilities. Outreach needs to head down this road to survive.
Great product with room to grow!
What do you like best about the product?
I love the automation of sequences. Not having to go in and launch a touch and have that on my calendar gives me a lot more time for other tasks.
What do you dislike about the product?
I dislike not having as much control as I'd like in how things are sorted etc. For example tasks, I'd love to be able to sort those how I want, like by number of email opens or by company, etc. I dislike how difficult/complicated it is to add a contact from LinkedIn to Salesforce using outreach. Outreach does a great job of pulling data from salesforce but not the reverse. It's still much easier for me to add a contact to salesforce and push it outreach than it is to add to outreach and push to salesforce.
What problems is the product solving and how is that benefiting you?
Less admin work on a daily basis. More organized on campaigns/sequences being run by having all messaging in a certain place saved potentially to each user. Automation has just made job easier with launching and ending campaigns and knowing who is in them.
Recommendations to others considering the product:
Definitely provide a training for your employees to learn how to use it. It can be quite complicated to learn and understand at first. A brief walk through/demo is not enough. Need a more hands on approach to learning it instead of watching a live stream of someone demoing its capabilities.
Client Development Associate
What do you like best about the product?
Great way to prospect and sequence leads, leaving our sales team more time to sell.
What do you dislike about the product?
Nothing, it's been a great experience! We had an issue initially syncing to salesforce but that was resolved.
What problems is the product solving and how is that benefiting you?
Lead generation, getting more quality leads into our sales teams hands.
Would Recommend Outreach to any SMB for Automated Emails
What do you like best about the product?
Outreach is really intuitive and our team picked it up all very quickly. It helps you keep track of which emails were opened, read and responded to. I loved using the email sequence feature that Outreach has. There were times when tasks at hand were going haywire, but Outreach was the pivotal tool we relied on to stay on track. There would be reminders for tasks to be completed, and it was easy to do everything in bulk. I also do have to give a shout out to their customer service team. Their responses were always timely, quick and helpful!
What do you dislike about the product?
To be frank, I can't really think of anything that I dislike about Outreach. There are a lot of checks and balances in the system, which results in different steps to ensure everything is sorted out. However, the parameters are important and needed especially for your mass emails.
What problems is the product solving and how is that benefiting you?
There are thousands and thousands of publishers we need to reach out to in a timely matter. They require multiple touches, and this is where Outreach comes in and helps out with.
I rely on outreach to do my job everyday.
What do you like best about the product?
I like that outreach allows me to do things in a more efficient manner. It allows me to schedule calls and emails at one time. I also get a report each morning of my daily tasks which helps me plan ahead. Finally, I love that I can see who has opened my emails.
What do you dislike about the product?
We have experienced a few bugs (like old emails going out from months earlier). I also wish there was a better way to share emails and sequences rather than having to make them public to the whole company.
What problems is the product solving and how is that benefiting you?
I have realized which leads are hotter than others, and it allows me to focus on those. This increases my productivity and allows me to excel at my job.
Outreach - Great Tool for Marketing
What do you like best about the product?
I really like the amount of automation that Outreach can provide to me. It allows me to set up full campaigns so I can not worry in the future if I should email or call them. It also lets me know who the hottest prospect in the campaign are, so I can call them right away.
What do you dislike about the product?
There are some thing that are hard to learn about exporting and importing lists. Sometimes errors are hard to understand. But they have a phenomenal support team to assist with anything.
What problems is the product solving and how is that benefiting you?
It makes emailing groups of people easier. Sends out emails fast.
Recommendations to others considering the product:
Use it fully.
Outreach makes us efficient at what we do.
What do you like best about the product?
Outreach is very easy to use with great integrations into Salesforce. It's really easy to quickly sequence a handful of leads to a desired sequence and then work through your sequences in a systematic fashion. It allows our team to be more efficient and target more leads.
What do you dislike about the product?
Transferring tasks mid-sequence requires a lot of weird quirks. We had a point in time where we were short staffed and numerous SDRs were covering multiple territories. When we hired new SDRs we wanted to transfer leads mid-sequence to new people, but we found that very difficult to do.
What problems is the product solving and how is that benefiting you?
We've used other tools in the past, but Outreach is much more streamlined application. We've realized increased productivity and number of leads we can reach through a clean and easy to use interface. We've built a process around Outreach and it's helped us target more leads in less time.
Recommendations to others considering the product:
There are many tools out there that help with lead sequencing, my advice is to try them for yourself and see what works best. We found that Outreach had the right mix of ease of use and functionality to suit our needs.
Intuitive, good UI and great to use.
What do you like best about the product?
The gmail and SFDC integrations help me run my business on a day-to-day bases. With any tool like Outreach, integrations are a key aspect of my job a time saver. Also, being able to track my customers enables me to have timely follow ups and provides needed context.
Additionally, having sequences readily available with open and response rates gives me insight into what's working in my territory and verticals.
Additionally, having sequences readily available with open and response rates gives me insight into what's working in my territory and verticals.
What do you dislike about the product?
Limit on emails and emails I send via Outreach getting stuck in my outbox can be a huge hassle on my day and deals. This is the main feature I dislike and can be incredibly frustrating.
What problems is the product solving and how is that benefiting you?
Insight into my emails enables timely follow ups helping move the sales process along and close bigger deals quicker. It also helps me constantly fine tune my outreach tactics as I have context to what's getting responses and what isn't.
The benefits is it helps me close more deals!
The benefits is it helps me close more deals!
Great business tool!
What do you like best about the product?
It has been a great tool to view the data that we use for managing accounts and contacts. Keeps us organized! It really adds a smooth process to operate a smooth conversation with a client.
What do you dislike about the product?
Wish that some of the steps in it's processes were smoother for stages were more available. Some of the options seem available at some points of a process, but not available in others.
What problems is the product solving and how is that benefiting you?
Keeping in touch and and on track with customer has been very helpful. Keeping in touch with a client in large amounts has been made simpler by using the tool.
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