Outreach Sales Execution Platform
OutreachReviews from AWS customer
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Great product supported by a great team
What do you like best about the product?
Automatic functionality allows you to set everything up once and not worry about pushing send down the line. The lack of worry when having emails sent out really allows you to focus on follow up with high value targets and making more customized approaches to close business.
What do you dislike about the product?
I think that the product can be a bit daunting to first time users, especially if you are used to any of their competitors. The have designed the software to be so open that anyone can execute on their own individual style but this leaves some room for error in interpretation/confusion on new users. Because it's so open, there can sometimes be several ways to accomplish one action. This is something that they are currently working on and I have the utmost confidence that they will create a more streamlined experience for all end users.
What problems is the product solving and how is that benefiting you?
We were looking to continue creating large lists of clients at some of the biggest global enterprises. These emails are very tailored and customization throughout the sequence. Outreach has allowed us to continue making emails as customized as we need while keeping sending easy. Our volume has been kept at the same level with more ability to customize based on functional area and interests.
Recommendations to others considering the product:
Every iteration of the product gets better, their team gets more responsive/attentive and I'd absolutely recommend them to any sales Org.
Changing the sales game
What do you like best about the product?
That is allows me to reach out to triple the people I have been able to hit in the past.
What do you dislike about the product?
Sometimes the automated emails send at times that aren't the best, but we are working on that.
What problems is the product solving and how is that benefiting you?
This allows us to stay on top of prospects without having to actually write and email or check a reminder.
Increases productivity if you do it right
What do you like best about the product?
That you can streamline communications without having to rely on slow salesforce. The way that it reminds you of your tasks for all kinds of different outreaches is very good to keep you on top of things.
What do you dislike about the product?
It can be difficult to prioritise things in a date order - it can be tricky to see when you have missed something which was of high priority but you realise 2 days later. Priority icons can now be selected I see but I still think some improvement can be made on this.
What problems is the product solving and how is that benefiting you?
We use outreach for prospecting new customers only at the moment. It is for putting them into email, call and linkedin action sequences to ensure there are plenty of touch points at regular intervals. Benefits so far have been productivity within the sales teams. They are pushed by the tasks which are constantly catching you up and pushing you to move them away by actioning them.
Recommendations to others considering the product:
I would recommend this is you are looking to drive actions through people and ensure that productivity is high. I would make sure that they use it properly though and don't get 'stuck' in outreach obsessing about emails when really they need to be calling too!
Great marketing tool
What do you like best about the product?
Ease of use. You set a sequence and wait for a response.
What do you dislike about the product?
Hard to navigate when your new. There's a decently steep learning curve.
What problems is the product solving and how is that benefiting you?
Connecting with potential clients, lead generation. It's great to set a sequence and wait for a response, highly customisable.
So far outreach with Outreach has been Outstanding
What do you like best about the product?
I ease of use for the agents and the depth of options, settings, and tweaks at an admin level.
I appreciate the organization across many different levels. i.e., by tasks, prospects, sequence, etc. I have liked the new update adding in all the aggregate data onto the overview page. I think that gives a good perspective prior to the Outreach, no pun intended.
I also like the number of integrations into SFDC, the extension and the plugins.
I appreciate the organization across many different levels. i.e., by tasks, prospects, sequence, etc. I have liked the new update adding in all the aggregate data onto the overview page. I think that gives a good perspective prior to the Outreach, no pun intended.
I also like the number of integrations into SFDC, the extension and the plugins.
What do you dislike about the product?
With the layers, options and settings sometimes comes a number of different issues with the duplicate menus, changing toolbars and hidden dropdown.
I wish there was a little more customization in the plugin settings. It would be nice to be able to label how different sequences and steps post activity in Salesforce. In addition to calls and emails, we use Outreach for a number of generic tasks, ie. "Send the prospect a LinkedIn Connection". Therefore it would be nice to have that particular step be labeled explicitly and not in the bracketed string that comes over.
We do all of our reporting out of SFDC so the LinkedIn connection step maybe task 1 in one sequence and task 6 in another. This causes us to have to create a "map" to interpret all the activity meaning.
It would be nice to be able to sort prospects by additional (and custom) criteria. ie. Data source, etc.
One other things we've had to find a work around for in the our "Lead Status Detail" is would be nice to be able to create custom dropdown menus at a prospect level that maps to SFDC. That way Stage could be mapped to Lead Status and we could create a custom dropdown for detail.
I wish there was a little more customization in the plugin settings. It would be nice to be able to label how different sequences and steps post activity in Salesforce. In addition to calls and emails, we use Outreach for a number of generic tasks, ie. "Send the prospect a LinkedIn Connection". Therefore it would be nice to have that particular step be labeled explicitly and not in the bracketed string that comes over.
We do all of our reporting out of SFDC so the LinkedIn connection step maybe task 1 in one sequence and task 6 in another. This causes us to have to create a "map" to interpret all the activity meaning.
It would be nice to be able to sort prospects by additional (and custom) criteria. ie. Data source, etc.
One other things we've had to find a work around for in the our "Lead Status Detail" is would be nice to be able to create custom dropdown menus at a prospect level that maps to SFDC. That way Stage could be mapped to Lead Status and we could create a custom dropdown for detail.
What problems is the product solving and how is that benefiting you?
Outreach has given us the ability to test different cadences (sequences), timing and messaging. Something that would have been convoluted to accomplish in SFDC.
By creating generic tasks for LinkedIn connections and interactions we are able to (somewhat) report on Social activity.
By creating generic tasks for LinkedIn connections and interactions we are able to (somewhat) report on Social activity.
Recommendations to others considering the product:
There is a bit of a learning curve to be able to use all of the features, etc. so patience can be a virtue.
Once you have everything up and running, and assuming the the team you are implementing it with are on board and willing to learn, it is a great investment.
Their support is also top notch and very willing to help.
Once you have everything up and running, and assuming the the team you are implementing it with are on board and willing to learn, it is a great investment.
Their support is also top notch and very willing to help.
Outreach is AWEESSSOOOMEEEEEE!!
What do you like best about the product?
Set it and forget it email campaigns which help you focus on more important task like picking up the phone.
What do you dislike about the product?
Huge learning curve. Not as intuitive as it needs to be for quick adoption.
What problems is the product solving and how is that benefiting you?
Helping me stay on the phones more and not spending time writing a bunch of emails
Outreach is the ultimate workflow organization/optimization tool
What do you like best about the product?
I like that Outreach allows a level of customization for your individual workflow. You can create smart filters throughout your tasks, allowing a comfortable and tailored workflow.
What do you dislike about the product?
At times, I've experienced problems around scheduled emails successfully sending. Sometimes I check my "Outbox" tab in the morning and see that some emails I planned on sending the previous afternoon were caught within the process somewhere and not successfully sent. However, Outreach support has done a great job at responding and trouble-shooting in a timely fashion.
What problems is the product solving and how is that benefiting you?
Solving for efficiency of time. I'm able to email a large volume of recipients while still adding a customized-touch to the majority of those emails.
Recommendations to others considering the product:
Learn how to utilize all of the various features. Outreach has a lot of hidden gems that a lot of individuals look over.
Saving Time has no price
What do you like best about the product?
Outreach integrated with our salesforce environment is great as it changes the lead status as prospects are filtered out!
I really enjoy being able to respond to business 24/7 even when im not in the office!
I really enjoy being able to respond to business 24/7 even when im not in the office!
What do you dislike about the product?
With the Salesforce integration, if the data in our CRM doesn't match the data in outreach, outreach will change the data to match what it has on record.
This would cause issues when leads would change owners, the lead would get changed back to whomever owns it in outreach.
This would cause issues when leads would change owners, the lead would get changed back to whomever owns it in outreach.
What problems is the product solving and how is that benefiting you?
Lead Management and improving international email response times
Outreach Review - Jarryd Torff (Percolate BDR)
What do you like best about the product?
Love the ability to send multiple emails with custom fields that map to the prospects name/company/etc. I also really like the call tasks in 360 view, help stay on top of prospects that need to followed up on.
What do you dislike about the product?
I wish there was the ability to select multiple prospects over multiple pages (need to send a single email per 50 prospects, doesn't overlap).
What problems is the product solving and how is that benefiting you?
Outreach is beneficial to be able to see who my colleagues have already reached out to, so I know whether to follow up or wait until more time has passed.
Outreach has extended my reach significantly
What do you like best about the product?
I like that I am able to follow up with leads that would have otherwise slipped through the cracks. Previously, I would be able to touch one prospect 2 or even 3 times with my best efforts but a lot of those leads would otherwise only be reached once and then we would hope they would come back to us at some point. We had over 60 leads each day so from a surviving point of view we were doing fine. However, what about the potential we could have from leads that were only followed up with once. Outreach enabled us to touch each lead 7 times through phone calls and email.
What do you dislike about the product?
There are a lot of features within Outreach that I have never touched or even looked at. My core tasks have me in 2 tabs or even 3 at most. So sometimes, if there is something out of the norm that I need I'd have to ask my colleagues where to find it. I guess its not as intuitive but in the same breath, i'd rather have the additional features than not
What problems is the product solving and how is that benefiting you?
We are able to sufficiently follow up with our leads and thus grow our bottom line.
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