Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach Saves Me A Ton of Time
What do you like best about the product?
I LOVE the Chrome extension that Outreach offers. It helps me prospect 2x faster by dropping in outbound prospects into personalized campaigns straight from Salesforce. It puts me at ease knowing that those folks who don't respond right away will receive the second touch and it's not on me and my memory to remember to follow up when a prospect doesn't respond right away.
What do you dislike about the product?
I wish there was more personalization available. Outreach can be a bit buggy occasionally (send out an email even after the prospect responded).
What problems is the product solving and how is that benefiting you?
I've been able to expand the number of leads I'm able to work and cut down the time I'm spending on mindless busy work within my job. I can use that time to craft more personalized first touches for outbound campaigns or dedicate that time to prep for our phone conversations. Especially when following up to schedule a next step - Outreach saves me a ton of time by allowing me to just drop a prospect into my campaign.
Great for ABM, could be better for prospecting
What do you like best about the product?
I love that outreach enables our teams to create specific sequences for contacting prospects. We used to use software that only allowed for one-offs. It was a very inefficient way to reach contacts. With sequences we are able to create call tasks and check metrics for entire sequences, seeing what subject lines begin to lower open rates.
What do you dislike about the product?
I do like the outreach everywhere plugin, especially combined with sales navigator. However-- I believe it could be much more efficient in sales navigator. For example: Lets say you search a specific set of metrics in Lead Builder and want to add 20 people from the results that show up. Currently, you would have to click on every profile one by one and push them to salesforce. It would be much more efficient to be able to select those 20 individuals and add them all at once.
Also-- I don't currently have a way to track every individual currently active-- NOT emails sent per day. This is a feature you guys have but for whatever reason as I am on my client's salesforce and not IST's I don't have a way to track this.
Also-- I don't currently have a way to track every individual currently active-- NOT emails sent per day. This is a feature you guys have but for whatever reason as I am on my client's salesforce and not IST's I don't have a way to track this.
What problems is the product solving and how is that benefiting you?
We are increasing our efficiency in contacting prospects, as well as being able to track how an entire touch sequence performs overall.
Recommendations to others considering the product:
This is already a great tool for ABM... much better than Engagio's newer product which we have also reviewed. I would continue along this path while also not closing yourself off from companies that don't use ABM approaches. You have an amazing product!
Thank you for the help!
What do you like best about the product?
Outreach gives me the ability to focus on optimizing speed to value for interested prospects.
What do you dislike about the product?
I think its more of an SFDC issue saving work as Outreach adjusts an object in the background. So maybe the issue is the seamless and realtime update and save capability between the two products.
What problems is the product solving and how is that benefiting you?
Lead touch process has been simplified.
Recommendations to others considering the product:
Highly recommend Outreach to businesses
I love Outreach!
What do you like best about the product?
I love the simpleness of the UI and the Chrome plugin
What do you dislike about the product?
I wish it had more features, but it's great at it's niche
What problems is the product solving and how is that benefiting you?
Scaled drip email campaigns and simple reporting
Great product supported by a great team
What do you like best about the product?
Automatic functionality allows you to set everything up once and not worry about pushing send down the line. The lack of worry when having emails sent out really allows you to focus on follow up with high value targets and making more customized approaches to close business.
What do you dislike about the product?
I think that the product can be a bit daunting to first time users, especially if you are used to any of their competitors. The have designed the software to be so open that anyone can execute on their own individual style but this leaves some room for error in interpretation/confusion on new users. Because it's so open, there can sometimes be several ways to accomplish one action. This is something that they are currently working on and I have the utmost confidence that they will create a more streamlined experience for all end users.
What problems is the product solving and how is that benefiting you?
We were looking to continue creating large lists of clients at some of the biggest global enterprises. These emails are very tailored and customization throughout the sequence. Outreach has allowed us to continue making emails as customized as we need while keeping sending easy. Our volume has been kept at the same level with more ability to customize based on functional area and interests.
Recommendations to others considering the product:
Every iteration of the product gets better, their team gets more responsive/attentive and I'd absolutely recommend them to any sales Org.
Changing the sales game
What do you like best about the product?
That is allows me to reach out to triple the people I have been able to hit in the past.
What do you dislike about the product?
Sometimes the automated emails send at times that aren't the best, but we are working on that.
What problems is the product solving and how is that benefiting you?
This allows us to stay on top of prospects without having to actually write and email or check a reminder.
Increases productivity if you do it right
What do you like best about the product?
That you can streamline communications without having to rely on slow salesforce. The way that it reminds you of your tasks for all kinds of different outreaches is very good to keep you on top of things.
What do you dislike about the product?
It can be difficult to prioritise things in a date order - it can be tricky to see when you have missed something which was of high priority but you realise 2 days later. Priority icons can now be selected I see but I still think some improvement can be made on this.
What problems is the product solving and how is that benefiting you?
We use outreach for prospecting new customers only at the moment. It is for putting them into email, call and linkedin action sequences to ensure there are plenty of touch points at regular intervals. Benefits so far have been productivity within the sales teams. They are pushed by the tasks which are constantly catching you up and pushing you to move them away by actioning them.
Recommendations to others considering the product:
I would recommend this is you are looking to drive actions through people and ensure that productivity is high. I would make sure that they use it properly though and don't get 'stuck' in outreach obsessing about emails when really they need to be calling too!
Great marketing tool
What do you like best about the product?
Ease of use. You set a sequence and wait for a response.
What do you dislike about the product?
Hard to navigate when your new. There's a decently steep learning curve.
What problems is the product solving and how is that benefiting you?
Connecting with potential clients, lead generation. It's great to set a sequence and wait for a response, highly customisable.
So far outreach with Outreach has been Outstanding
What do you like best about the product?
I ease of use for the agents and the depth of options, settings, and tweaks at an admin level.
I appreciate the organization across many different levels. i.e., by tasks, prospects, sequence, etc. I have liked the new update adding in all the aggregate data onto the overview page. I think that gives a good perspective prior to the Outreach, no pun intended.
I also like the number of integrations into SFDC, the extension and the plugins.
I appreciate the organization across many different levels. i.e., by tasks, prospects, sequence, etc. I have liked the new update adding in all the aggregate data onto the overview page. I think that gives a good perspective prior to the Outreach, no pun intended.
I also like the number of integrations into SFDC, the extension and the plugins.
What do you dislike about the product?
With the layers, options and settings sometimes comes a number of different issues with the duplicate menus, changing toolbars and hidden dropdown.
I wish there was a little more customization in the plugin settings. It would be nice to be able to label how different sequences and steps post activity in Salesforce. In addition to calls and emails, we use Outreach for a number of generic tasks, ie. "Send the prospect a LinkedIn Connection". Therefore it would be nice to have that particular step be labeled explicitly and not in the bracketed string that comes over.
We do all of our reporting out of SFDC so the LinkedIn connection step maybe task 1 in one sequence and task 6 in another. This causes us to have to create a "map" to interpret all the activity meaning.
It would be nice to be able to sort prospects by additional (and custom) criteria. ie. Data source, etc.
One other things we've had to find a work around for in the our "Lead Status Detail" is would be nice to be able to create custom dropdown menus at a prospect level that maps to SFDC. That way Stage could be mapped to Lead Status and we could create a custom dropdown for detail.
I wish there was a little more customization in the plugin settings. It would be nice to be able to label how different sequences and steps post activity in Salesforce. In addition to calls and emails, we use Outreach for a number of generic tasks, ie. "Send the prospect a LinkedIn Connection". Therefore it would be nice to have that particular step be labeled explicitly and not in the bracketed string that comes over.
We do all of our reporting out of SFDC so the LinkedIn connection step maybe task 1 in one sequence and task 6 in another. This causes us to have to create a "map" to interpret all the activity meaning.
It would be nice to be able to sort prospects by additional (and custom) criteria. ie. Data source, etc.
One other things we've had to find a work around for in the our "Lead Status Detail" is would be nice to be able to create custom dropdown menus at a prospect level that maps to SFDC. That way Stage could be mapped to Lead Status and we could create a custom dropdown for detail.
What problems is the product solving and how is that benefiting you?
Outreach has given us the ability to test different cadences (sequences), timing and messaging. Something that would have been convoluted to accomplish in SFDC.
By creating generic tasks for LinkedIn connections and interactions we are able to (somewhat) report on Social activity.
By creating generic tasks for LinkedIn connections and interactions we are able to (somewhat) report on Social activity.
Recommendations to others considering the product:
There is a bit of a learning curve to be able to use all of the features, etc. so patience can be a virtue.
Once you have everything up and running, and assuming the the team you are implementing it with are on board and willing to learn, it is a great investment.
Their support is also top notch and very willing to help.
Once you have everything up and running, and assuming the the team you are implementing it with are on board and willing to learn, it is a great investment.
Their support is also top notch and very willing to help.
Outreach is AWEESSSOOOMEEEEEE!!
What do you like best about the product?
Set it and forget it email campaigns which help you focus on more important task like picking up the phone.
What do you dislike about the product?
Huge learning curve. Not as intuitive as it needs to be for quick adoption.
What problems is the product solving and how is that benefiting you?
Helping me stay on the phones more and not spending time writing a bunch of emails
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