Outreach Sales Execution Platform
OutreachExternal reviews
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Use outreach to simplify communication
What do you like best about the product?
I love the way Outreach helps me stay organized. The scheduling features make it easy to plan communications far in advance, which helps save time and money efficiently. For salespeople with limited resources, the tool provides an effective way to strategize outreach efforts. In addition, the reporting feature allows you to see if prospects are engaging with emails by tracking open rates and click-throughs, giving you a better idea of what messages work best before leads become customers.
What do you dislike about the product?
I find it difficult to keep Outreach as a useful resource because it was neglected during Visier's ownership. In addition, the high turnover rate of both account managers and customer service representatives makes it incredibly difficult to get support - we're often forced to rely on virtual messaging for help with time-sensitive issues.
What problems is the product solving and how is that benefiting you?
With Outreach, I'm able to easily track the progress of my leads and ensure that none fall through the cracks. This helps me save time on prospecting by making sure I'm only focusing on those contacts who are interested in what I have to offer.
Great Product - sometimes too many features
What do you like best about the product?
The ease of use for integration with Salesforce and other tools. I love working with the campaign features.
What do you dislike about the product?
Too many features at times - meaning it can be hard to find what I want. We are redoing our Outreach deployment to make this easier.
What problems is the product solving and how is that benefiting you?
Tracking our conversations with customers and working to make sure we deliver consistent messaging.
One of the best tools for sales
What do you like best about the product?
It is reliable and works!
Having used a couple of alternatives I will never use anything else (if I have a say).
Outreach works well and more importantly the extension works great too when in SF.
Having used a couple of alternatives I will never use anything else (if I have a say).
Outreach works well and more importantly the extension works great too when in SF.
What do you dislike about the product?
If I had one gripe, it would be the UI could be improved.
It does take a bit to get familar, or re-familiar, with and certain things like closing out a task window causing everything to revert to where it was (if you navigated away) can be annoying
It does take a bit to get familar, or re-familiar, with and certain things like closing out a task window causing everything to revert to where it was (if you navigated away) can be annoying
What problems is the product solving and how is that benefiting you?
Outreach tracks, schedules, and does everything for any sales engagement flow you need. Very easy to creat a "sequence" of steps whether calls, emails, or linkedin touches and then follow through to keep on top of things.
Great for sequences
What do you like best about the product?
Synchronization with Salesforce and LeadiQ
Creation and customization of sequences
Creation and customization of Snippets
Detailed Reporting
Tasks that help you on the next steps
Creation and customization of sequences
Creation and customization of Snippets
Detailed Reporting
Tasks that help you on the next steps
What do you dislike about the product?
Not intuitive
Not a help section where to clarify doubts or find useful information
Not multimedia examples for different features that might be helpful for a daily job
Not a help section where to clarify doubts or find useful information
Not multimedia examples for different features that might be helpful for a daily job
What problems is the product solving and how is that benefiting you?
Automate a large number of outbound communications to possible prospects.
Get track of the messages sent to prospects, see which ones were bounced, follow up on the sequences, and see if they are working or not.
Organize different strategies of communication for different type of customers.
Get track of the messages sent to prospects, see which ones were bounced, follow up on the sequences, and see if they are working or not.
Organize different strategies of communication for different type of customers.
Easy Organization & Prospecting
What do you like best about the product?
Sequencing and its integration with Orum. I like how I can power dial through Orum, and then information automatically populates in Outreach pretty quickly. The sequencing is also a plus.
What do you dislike about the product?
Right now, the UI switches between the old version and the new. Not that big of a problem, but it's a bit confusing sometimes.
What problems is the product solving and how is that benefiting you?
Automation of emails is a plus. Also, tracking prospects and their stages in the sales cycle. Outreach is a huge help with organization, as I use the tags to separate my prospects and sequence them. The stages of a contact automatically update, which is very beneficial.
Outreach helpes me a lot!
What do you like best about the product?
Outreach organizes everything and helps me understand the best approach to newer and older leads, since I'm able to see what other people from my organization have done before.
What do you dislike about the product?
I believe it could have more languages sync on the variables, such as the "indusrty" ones, that only work in English. By making it possible to change to other languages, I believe Outreach would be better.
What problems is the product solving and how is that benefiting you?
Helps me organize all accounts, leads and tasks. It also helps me automize my work, creating sequences that change based on names, account names, etc, and connect with gmail to help me with more data so I can decide the best thing to do.
Best Sales Intelligence Tool Ever!!
What do you like best about the product?
Outreach Sequence. It saves lots of time for SDR to focus more on prospecting than doing basic work.
What do you dislike about the product?
There is nothing to mention about disliking stuff
What problems is the product solving and how is that benefiting you?
Sales Engagement, End to end sales activity. Easy Sync with CRM and Other applications
A simple way to call your clients in a simple sequence
What do you like best about the product?
I like how you can make a specific sequence and customize it in anyway you'd like.
What do you dislike about the product?
Errors, duplicates, auto emails I disapprove.
What problems is the product solving and how is that benefiting you?
Building out sequences and customizing the emails each day sends out.
Email Automation
What do you like best about the product?
I absolutely love how Outreach simplifies and automates my daily sales tasks. It gives me a central place to manage all of my data, allowing me to be more organized and save time. The pipeline automation features help reduce tedious manual entry so I can focus on other important aspects of the customer/prospect relationship. In addition, Outreach's analytics provide helpful insights into email sequences, allowing me to fine-tune campaign messages for maximum success! Its integration with SalesForce also eliminates the need to manually enter Outreach emails or phone calls, making life easier overall.
What do you dislike about the product?
I appreciate Outreach's email sentiment analysis report, but I generally dislike the fact that it cannot be meaningfully modified. To further improve our reporting capabilities, we recently reconfigured some of the fields in contact and opportunity records in Salesforce - but unfortunately, these improvements do not extend to the data Outreach uses for its platform reports, which remains inaccessible.
What problems is the product solving and how is that benefiting you?
With Outreach, I'm able to streamline my email communications and content distribution processes. The sequencing feature allows me to easily track follow-up actions, paving the way for better analytics on views and opens of sent emails - allowing me to produce more impactful content than ever before.
Great experience overall
What do you like best about the product?
Help integrate all the previous calls, mail history
What do you dislike about the product?
Time zones are not always correct. Which makes me call customer at the wrong time
What problems is the product solving and how is that benefiting you?
It solves our manual work. For instance, eliminating us physically asking people in the organisation about an older deal which is closed lost.
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