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Outreach Sales Execution Platform

Outreach

Reviews from AWS customer

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4-star reviews ( Show all reviews )

    Information Technology and Services

Worked daily with this product over multiple months.

  • October 18, 2016
  • Review provided by G2

What do you like best about the product?
Easy navigation tools and reporting options. Very easy to run without much need for training. The support staff is excellent.
What do you dislike about the product?
Some of the functionality I needed was not yet an option. Mainly around creating variable emails within a single campaign type.
What problems is the product solving and how is that benefiting you?
Business development issues and best processes around creating qualified leads.
Recommendations to others considering the product:
Great options and gives you what you need without unnecessary bells and whistles.

    Jacqlyn C.

Has helped my sales team be more productive and close more business!

  • October 18, 2016
  • Review provided by G2

What do you like best about the product?
It has given my sales team a place to stay more organized and has allowed them to free up time to focus on what is high priority without letting it fall through the cracks. In our industry, timing is everything and communication is all through email so this has allowed us to get better emails created and going out to the right people at the right times. It has also made them think smarter with the emails they are sending since now we gain more insights on what is being opened and what is not. There was no way we could have our reps doing the volume of outreach without this tool, but with more sales and more/better opportunities.
What do you dislike about the product?
Awaiting on the Outlook integration (which I know they are ALL over right now) but until that is finished, my reps are still bouncing a bit back and forth b/t their inboxes and Outreach. Same goes with Salesforce and Opportunities, but hopefully both will be taken care of soon!

Better metrics in calculating ROI but maybe that will come with any opportunity management capabilities.
What problems is the product solving and how is that benefiting you?
Losing business based on not reaching out at the right times and to the wrong people. Letting good business fall through the cracks due to time management and overall bandwidth. Overall organization and productivity.
Recommendations to others considering the product:
Having either an Outreach implementation team or in an house Salesforce admin (if utilizing) will help with getting the product up and running easily. Watch their videos and join their University - very short but concise and clear. Helped both myself implement for my team but also made a requirement for my users to watch which I reference a lot with questions.

If you primary Outreach to potential (or existing) business is through email, this product does the job and very well. The UI is easy for users to navigate and not get frustrated and simple to utilize for even those senior reps not looking for change.

    Sawyer J.

Easily the best outbound sales engine

  • October 18, 2016
  • Review provided by G2

What do you like best about the product?
Sequence analytics is really top notch. Being able to iterate each message is very powerful for a outbound sales team that relies heavily on emails. The ability to mix in call tasks and generic tasks just makes it such a well rounded tool to work out of.
What do you dislike about the product?
Open and click tracking leave a lot to be desired.
What problems is the product solving and how is that benefiting you?
Scaling an outbound sales engine. We have been able to drastically improve ramp time for new reps by having a system that shows the history of emails and their effectiveness (open rates, click rates, reply rates)

    Information Technology and Services

LOVE Outreach

  • October 05, 2016
  • Review provided by G2

What do you like best about the product?
I LOVE the personal feel that Outreach provides to customers.
What do you dislike about the product?
Max sends per hour. Annoys me how slow the emails send sometimes.
What problems is the product solving and how is that benefiting you?
Getting in the door of new companies
Recommendations to others considering the product:
I LOVE OUtreach. Amazing product for prospecting

    Nettie E.

Excellent Customer Service

  • August 26, 2016
  • Review provided by G2

What do you like best about the product?
Adam Pifer is an incredible account manager. Very knowledgeable, flexible with time even with a very full schedule, delightful personality.
What do you dislike about the product?
Since I can't submit without filling out this field, I'm going to say I don't like that...
What problems is the product solving and how is that benefiting you?
We have a very unique business model, and our account manager has done everything he could to help us actualize it with this tool.

    Jordon S.

Best tool for account development

  • May 19, 2016
  • Review provided by G2

What do you like best about the product?
I've used a slew of these products. Outreach is definitely the most user friendly, efficient tool I've ever used in an account development/account executive role.

Being able to drop people in a (whatever number you want) step cadence is great. Being able to track open rates, clicks, replies, etc. is huge. Being able to A/B test is amazing. The best part about all of this is that it's EASY to view and digest analytics on the go.

The Salesforce integration is INCREDIBLE.
What do you dislike about the product?
Email cadences are supposed to automatically stop when a prospect replies to an email. I've had some problems with this. It's because I have four alias email addresses that I use - so it makes it a little challenging. I've had many email conversations and screen shares with the support team to fix this issue.
What problems is the product solving and how is that benefiting you?
We are making the web a more meaningful place. We proud ourselves on accomplishing a lot with a small team. Because of this, we all wear a lot of hats and being able to drop people in cadences/sequences has been a serious time saver.
Recommendations to others considering the product:
Would be very helpful to have someone in the organization who already has experience with Outreach. That way you don't have to always rely on the support team. (which is great, btw).

    Computer Software

Very useful and the new updates are very cool

  • April 12, 2016
  • Review provided by G2

What do you like best about the product?
Automating email campaigns has become so easy, rather than having to spend hours at at time just copying and pasting email templates!! The newest features detailing the prospect, their company, and competitor profiles are also becoming very useful.
What do you dislike about the product?
It is still a little clunky from a workflow perspective. Adding leads via SFDC is a bit messy. I've also had a couple of bugs in the system or unexplained / non-intuitive times using the tool which has resulted in mass emails being sent at once rather than being throttled. The GMail plug-in has proved an issue in that it doesn't consistently work. In place of this we purchased Salesforce IQ.
What problems is the product solving and how is that benefiting you?
Automating email campaigns. Strategic account growth and connecting with net new prospects. The whole team are now consistent with their outreach campaigns, using standard messaging and collateral whereas previously they were sending anything / everything to prospects.
Recommendations to others considering the product:
It is a great tool, at a very affordable rate. Originally we had too large of a license which caused some hesitance on renewal but found the right solution with our customer rep.

    Internet

Very useful, use it everyday

  • December 17, 2015
  • Review provided by G2

What do you like best about the product?
The simplicity of search and being able to group people with tags
What do you dislike about the product?
Trying to connect with Salesforce has it's difficulties
What problems is the product solving and how is that benefiting you?
Strategic emails with sequences
Recommendations to others considering the product:
Give it a try!

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