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Reviews from AWS customer

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External reviews

3,480 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Rick v.

Technical Support was quick

  • December 06, 2023
  • Review provided by G2

What do you like best about the product?
Easy outreach to potential customers in an efficient structured manner. I use it every day for prospecting.

Customer Support is great.
What do you dislike about the product?
It does not have a LinkedIn plugin like Amplemarket does, which makes you have to do LinkedIn steps manually. Furthermore, can't pull leads directly from LinkedIn.
What problems is the product solving and how is that benefiting you?
It makes reaching out to prospects structured and provides analytics of who should be your top priority to reach out to.


    Computer Software

Unlocking Sales Success

  • December 05, 2023
  • Review provided by G2

What do you like best about the product?
I really like Outreach for its standout features. The user-friendly interface and robust automation capabilities are top-notch, providing effective tools to streamline communication and outreach in sales. The platform's versatility and seamless integration have significantly improved my overall sales experience, making it more efficient and successful in reaching my target audiences. Also, their customer support is above average.
What do you dislike about the product?
I appreciate Outreach's features, especially its user-friendly interface and powerful automation tools, making sales communication streamlined and efficient. However, I've found the pricing to be relatively high, and as a new user, navigating through all the features posed a bit of a learning curve. There have been instances of technical glitches and system lags, affecting the overall user experience.
What problems is the product solving and how is that benefiting you?
Its streamlined communication and outreach processes have saved me a lot of time and effort. Also, the automation capabilities are fantastic, allowing for more efficient and personalized interactions with potential clients. This not only speeds up the sales cycle but also makes the overall customer experience better. The analytics and tracking tools provided by Outreach have been invaluable, giving me real-time data to make informed decisions and optimize my outreach strategies.


    Information Technology and Services

Great prospecting tool

  • December 05, 2023
  • Review provided by G2

What do you like best about the product?
Very clean, intuitive UX. Easy to set up and customize. Integrations with SFDC and other tools just work.
It's one of the most succesful and adopted tools implemented within our sales org.
What do you dislike about the product?
To be honest can't really think of anything.
What problems is the product solving and how is that benefiting you?
Being able to prospect at scale, by both BDRs and AEs


    Staffing and Recruiting

Great Platform for managing prospect outreach.

  • November 23, 2023
  • Review provided by G2

What do you like best about the product?
The tool is super simply and easy to use - incredible for call blitzs.

Really intuitive - best feature by far is the linkedin integration! It really enhances my outbound messaging to ensure prospects can be engaged with meaningful outreach.

Sequences and tasks derived from that are ideal - allowing me to effectively personalise my messaging to prospects.
What do you dislike about the product?
Analytics could be improved - to make it better for coaching and development.
What problems is the product solving and how is that benefiting you?
Managing our outbound sales engagement.


    Hariharan M.

Engagement at its best

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
Cadence creation and user interface is very smooth.
What do you dislike about the product?
I couldn't go to create multiple sequence for one lead, hard to run 2 campaign at single time for a lead
What problems is the product solving and how is that benefiting you?
Followup with customer , on time predictability towards sales and pipeline -


    Manufacturing

Best email automation platform

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
It has all the relevant stuff you need to automate emails as a sales person.
What do you dislike about the product?
Recent updates have not been good, feel like every update takes the platform in the wrong direction.
What problems is the product solving and how is that benefiting you?
Automates emails, sets up call and LinkedIn tasks.


    Julie C.

Great tool for managing sales contacts/pipeline!

  • November 16, 2023
  • Review provided by G2

What do you like best about the product?
I love that it's easy to stay organized and on track of daily sales activities. It also makes creating and tracking sequences a breeze! Couldn't do my job without it!
What do you dislike about the product?
I sometimes encounter errors when trying to bulk upload contacts from a CSV file.
What problems is the product solving and how is that benefiting you?
Easy to keep track of all sales activities and conversations, and measure the effectiveness of my work.


    Information Technology and Services

Solid Sales Automation and Intelligence Software

  • November 15, 2023
  • Review provided by G2

What do you like best about the product?
Outreach is great for gaining intelligence on customers and propsects and answering questions like "who is engaging with our content" and automate sales motions around that. I especially like the ability to see which propsects are opening our Outreach emails, both for customers at the top and bottom of our funnel.
What do you dislike about the product?
No outreach software can replace solid strategy. If your company doesn't have a clear, compelling value prop and call to action, no amount of automation is going to help you book and covnert more meetings.
What problems is the product solving and how is that benefiting you?
Managing outbound prospecting motions at scale. Doing this without a tool like Outreach would be a lot more challenging.


    Adit J.

Outreach's proactivity and simplicity is the best in industry

  • November 15, 2023
  • Review provided by G2

What do you like best about the product?
I've been using Outreach for the past 2 years, and I'm impressed! The simplicity of the tool is a game-changer. The task options are intuitive, making it easy to navigate and execute various outreach activities.

One standout feature for me is the sequences that send reminders. It's such a time-saver and ensures that important tasks never slip through the cracks. The personalization aspect adds a nice touch, making communication feel more genuine and tailored.

Additionally, the seamless integration with LinkedIn is a huge plus. It streamlines the process and enhances the overall user experience. Kudos to the Outreach team for creating a tool that truly understands the needs of its users. I'm looking forward to exploring more of its capabilities!
What do you dislike about the product?
While Outreach is generally user-friendly, the reporting features could use some improvement. The analytics are somewhat basic, and more in-depth insights would be beneficial. Additionally, occasional lags in syncing with LinkedIn can be frustrating. Despite these minor drawbacks, Outreach remains a solid tool for streamlined outreach and task management.
What problems is the product solving and how is that benefiting you?
It's the best outbound tool I use, right from tracking emails to outbound calling and the multiple calling options of using local numbers across regions is a game changer for my pick-up rates. I also track a lot of leads which helps my sales engagement as well.


    Mark F.

Great for a company with clean data but messy if not

  • November 14, 2023
  • Review provided by G2

What do you like best about the product?
Outreach has a great UI. Ease of use is top tier. Navigating your accounts and prospects is never easier!
What do you dislike about the product?
Scaling the sucess of certain cadences, sequences, templates, etc. is not accurate in my opinion.
What problems is the product solving and how is that benefiting you?
Outreach gives me the playbook to execute my plan of approach when connecting with my target accounts.