As a front-end developer, I use Outreach primarily to develop UI websites. For instance, I recently developed a speech comprehension-based application that processes user audio data, converts it to text via Outreach AI services, and then processes this transcription on the client side. This involves leveraging Outreach's AI capabilities for transcription and image recognition modeling tasks.
Outreach Sales Execution Platform
OutreachExternal reviews
3,533 reviews
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Quite expensive and its not user friendly also
What do you like best about the product?
Its just give you good analytics apart from it nothing special about this tool.
What do you dislike about the product?
Support is not good apart from it the tool has lot og Bugs with respect to Clicks and at a time a prospect has replied to the email but the reply has received to my gmail id but not reflected in outreach.
What problems is the product solving and how is that benefiting you?
Simplying helping me to send emails and calls apart from it analytics of prospect.
Outreach recommendation
What do you like best about the product?
for the most part it's a perfect sync with the CRM our company uses. A couple pieces of data tend to not get brought over, but nothing that would make or break the experience
What do you dislike about the product?
I can only transfer 2 phone numbers from any contact in my CRM. If there are more than two (multiple locations, cell phones, etc,) it doesn't transfer over
What problems is the product solving and how is that benefiting you?
Easy to use for outgoing calls to prospects and clients. Integrates directly with CRM for easy reporting for our management team
Incredible Customer Care Team!
What do you like best about the product?
I love outreach as a product as it's detailed and enables you to truly customers your prospect journey. It's important to have it set up correctly by your business admin so that the correct fields are available and synced as there's lots of scope to disect your data.
What really made me write this review though was their incredible customer care team. I had an urgent query but I marked it as low priority as it wasn't system-related by a knowledge gap I had. Within an hour, Oscar had reached out to support me. I explained that this was a task I needed to complete today so he offered a screen-sharing zoom call to work with me and that was also set up within the hour. The workflow I required wasn't authorised by our own internal admin and so Oscar spent time finding workarounds to help me achieve the same business goal.
I truly was really impressed and it's a level of service not often found in the busy SaaS industry. Product is half the story but service is what keeps you and Oscar in the support team provided this. I now feel empowered to try new workflows on a deeper level as I believe Outreach will help me to be successful.
What really made me write this review though was their incredible customer care team. I had an urgent query but I marked it as low priority as it wasn't system-related by a knowledge gap I had. Within an hour, Oscar had reached out to support me. I explained that this was a task I needed to complete today so he offered a screen-sharing zoom call to work with me and that was also set up within the hour. The workflow I required wasn't authorised by our own internal admin and so Oscar spent time finding workarounds to help me achieve the same business goal.
I truly was really impressed and it's a level of service not often found in the busy SaaS industry. Product is half the story but service is what keeps you and Oscar in the support team provided this. I now feel empowered to try new workflows on a deeper level as I believe Outreach will help me to be successful.
What do you dislike about the product?
The learning curve can be a little steep but you're well supported for success by the customer care and onboarding teams.
What problems is the product solving and how is that benefiting you?
Reachout at scale is always challenging and I feel teh flexibility of Outreach enables me to create multiple custom campaigns with little effort.
Not a true partner.
What do you like best about the product?
The platform is as you would expect from any Sales Execution platform.
What do you dislike about the product?
When time came to needing a partner and someone willing to work with our company they disappeared and put their own interest over the partnership.
What problems is the product solving and how is that benefiting you?
Outreach claims to help companies increase proformance but are not a company that truly partners with their customers.
Incredibly strong sales engagement platform
What do you like best about the product?
Outreach is such a good sales engagement platform.They iterate and improve constantly. The data access is incredible. The customer support has been amazing, and our organization has been so well supported.
What do you dislike about the product?
I don't dislike anything about Outreach. It's so good.
What problems is the product solving and how is that benefiting you?
Outreach has allowed us to have a cohesive and structured brand voice in the market from our Sales Users. It tracks our emails, calls, and meetings seamlessly and is well connected to our Salesforce.
Outreach is fantastic!
What do you like best about the product?
Outreach really helps you be more strategic when doing outbound sales
What do you dislike about the product?
The filtering options are not so great so when you are trying to get granular in your searches, occasionally it gets tough to find exactly what you are looking for.
What problems is the product solving and how is that benefiting you?
Outreach is helping me send emails, stay on top of prospects, A/B test messaging, and set more meetings.
Offers AI capabilities for transcription and image recognition modeling tasks
What is our primary use case?
What is most valuable?
One notable feature was filtering out sensitive information from user-generated posts and images, which Outreach handled effectively by providing structured data.
The solution facilitates Git workflow management, enabling me to handle various pull requests from team members. Additionally, I use these tools to deploy applications to different cloud providers, such as GCP and AWS, including AWS EC2 services. The automation tools also streamline testing processes for the code submitted by other developers.
What needs improvement?
In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial.
For how long have I used the solution?
I have been working with the product for the last year.
What do I think about the stability of the solution?
I've noticed that some services can sometimes be a bit slow to respond. I've also encountered some latency issues. I rate its stability an eight out of ten.
What do I think about the scalability of the solution?
My company has around 200 customers.
How are customer service and support?
The tool's documentation is clear enough to fix any issues.
How was the initial setup?
The deployment can be a bit overwhelming at first due to the large amount of documentation. This can lead to a rocky start when trying to get the deployment going. However, once you understand how the different services interact, things will go much more smoothly. It's similar to other cloud and AI services in that you need to grasp how the platform works from start to finish. I think the documentation helps make this clearer.
What's my experience with pricing, setup cost, and licensing?
Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I think that's a good starting point. If our organization scales up or needs more services from the tool, we'd consider upgrading.
What other advice do I have?
I would recommend this product to other people. From my experience with the platform, I'd list some of the different services they provide. The AI tool really impressed me—it's quite accurate. That's one of the services I've had a very good experience with, and I'd mention it to others. However, one of the most important factors when getting involved with a new platform like Outreach is understanding how the different services work together and how the documentation is laid out.
I rate the overall product an eight out of ten.
This tool is up to date given the current Sales market scenario.
What do you like best about the product?
The functionality is easy to use with a friendly user interface. Specially when it comes to syncing with CRM softwares, and B2B data providers.
What do you dislike about the product?
Area of improvement with AI enabled sequence maker, and content writing.
What problems is the product solving and how is that benefiting you?
It streamlines outreach, freeing my time to focus on strategic activities, resulting in higher conversion rates and faster task completion. In addtion to a data-driven insights help me refine my approach and achieve better results, making more competitive in my role.
It is a seamless Integration!
What do you like best about the product?
It is nice to have the prospect/account records directly on your Nooks power dialer function.
What do you dislike about the product?
Nothing that comes to mind, Outreach has been a very helpful tool in my outbound efforts.
What problems is the product solving and how is that benefiting you?
Outreach keeps all of my prospecting/emails/calls all in one place for me to review and work on.
Outreach keeps me locked in
What do you like best about the product?
I like how I can look through my sequences and see how they are performing.
What do you dislike about the product?
I would like AI assistance in polishing my emails
What problems is the product solving and how is that benefiting you?
It helps me stay organized.
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