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Reviews from AWS Marketplace

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External reviews

3,367 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Computer Software

sdr

  • October 04, 2023
  • Review provided by G2

What do you like best about the product?
Ease of use and efficency. Best way to manage outreach to accounts
What do you dislike about the product?
Reporting changed so hard to see metrics easily. Also would prefer more insights
What problems is the product solving and how is that benefiting you?
Solves outbound outreach mangement and allows me to easily manage who I am reaching out to and at what cadances


    Jen C.

Outreach is among the best

  • October 04, 2023
  • Review provided by G2

What do you like best about the product?
Its easy to create sequences, templates and use.
What do you dislike about the product?
Reporting is difficult to use and often doesn't surface insightful information
What problems is the product solving and how is that benefiting you?
emailing and tracking sales reps workflows and allows the team to work efficiently


    Adrian W.

Success Plan helped me convert more deals

  • October 04, 2023
  • Review provided by G2

What do you like best about the product?
Easily track touchpoints for my contacts and help manage my outreach towards targeted individuals.

On top of that, Success Plan has helped level-up Mutual Action Plans to help me know the state and health of a deal to help me accurately forecast and take ownership of my book of business.

Very easy to naviage through the solution. Features are not hidden and intuitive to use without reading documentation.
What do you dislike about the product?
Reporting for IC is not intuitive to help me navigate my own book of business.
What problems is the product solving and how is that benefiting you?
Fill top of funnel gap with more engagement and qualified first meetings.

Continuous forward momentum of deals.


    Erica M.

Amazing Customer Engagement Resource

  • October 04, 2023
  • Review provided by G2

What do you like best about the product?
I like the accountabilty capabilities in Outreach. It creates seamless transition cross functionally with reporting that builds confidence in teh customer journey.
What do you dislike about the product?
Success Plans access ability. Today it is tied to opportunities and it limits the customer success team from utilizing success plans to support adoption and growht strategies.
What problems is the product solving and how is that benefiting you?
Customer Success engagement and solving book of business ratio issues


    Computer Software

Manager of Customer Success

  • October 04, 2023
  • Review provided by G2

What do you like best about the product?
Ease of usage. Great UI. Easy transition.
What do you dislike about the product?
I wish Outreach could continue expand features to incorporate usage for Customer Succes and backbook revenue generating
What problems is the product solving and how is that benefiting you?
Sequences allow generating engaging for customers


    Aiyanna G.

Wonderful Sales Platform

  • October 04, 2023
  • Review provided by G2

What do you like best about the product?
What I love the most about the Outreach platfrom is the ability to reach a handful of prospects in a easy and simple matter. I love sending out sequences and being able to view the insigths of the platfrom.
What do you dislike about the product?
What I dislike about Outreach is that you aren't able to view the replies by diving them into sentiments rather you have to look at each individual reply.
What problems is the product solving and how is that benefiting you?
Outreach helps by tracking my prsopects all in one place and sending out nutures/email bumps that would have taken hours to do.


    Human Resources

Couldn't do my job without it!

  • October 04, 2023
  • Review provided by G2

What do you like best about the product?
The ease of use and support have been great!
What do you dislike about the product?
The reporting seems to have become more difficult than it use to be
What problems is the product solving and how is that benefiting you?
Helps my team navigate their days - prioritze what is most important!


    Austin M.

Robust Sales Execution Tool

  • October 02, 2023
  • Review verified by G2

What do you like best about the product?
Two things I love about Outreach (which I use every day!)

1. Email sequencing is powerful, intuitive, and has great reporting. Haven't seen anything better on the market.

2. Call feature using local number is reliable and has been a game changer for cold calls.
What do you dislike about the product?
The activity reporting could be more intuitive to use and more customizable. Also, I wish there was a power dialer feature built into their calling tool.
What problems is the product solving and how is that benefiting you?
It's helping me run an effective outbound process - without which I would have a harder time booking meetings.


    Harry B.

A fantastic friend to someone working in new business / lead generation

  • September 29, 2023
  • Review verified by G2

What do you like best about the product?
Outreach automates personalised emails, that are easy to set up and super effective in engaging with multiple decision makers. Therefore, saving lots of time and manual repitition in day to day lead gen activities. It can revolutionise new business functions and comes at a great price too meaning it can be used for both large and smaller businesses.
What do you dislike about the product?
I think Outreach could have a pipeline management tool built within. Where leads can be dragged and dropped from one stage of the funnel / pipeline to the other to show their stage. If this also could show approx. £££ worth of that customer and total section of the pipeline that would be very useful.
What problems is the product solving and how is that benefiting you?
Improving my output, accuracy and saving time. Making me more efficient and productive in my role.


    Jacob T.

Everything Sales Tool

  • September 28, 2023
  • Review provided by G2

What do you like best about the product?
Be able to track my reporting based of emails and calls and see what is effectively working
What do you dislike about the product?
It should have an automatic function that bumps those that have engaged with my emails multiple times
What problems is the product solving and how is that benefiting you?
Being able to call, task and email all my clients in an effective manner