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Efficient even though they're still growing.
What do you like best about the product?
The UI, the ease of it all, all of the ways i can set reminders for myself to do something.
What do you dislike about the product?
Somethings I would think would be obvious to have like if i mark an email as invalid, to have it not able to send emails to that one and move to the next email i have on file, or not being allowed to enroll in multiple sequences or the same sequences (even if i enrolled them with the marked bounced email, i have to delete and remove the prospects email and from that sequence, which then deleted my history that i tried to reach out to them).
What problems is the product solving and how is that benefiting you?
My daily outreach is so much better than previous platforms we've tried. the learning curve was quick and it's so easy to do my daily tasks now.
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Great support team
What do you like best about the product?
Chat support is instantly responsive and tries their hardest. I also love that suggestions for improvement are passed along. Outreach is always working on improving the platform and there are a lot of capabilities within the program and when working with Salesforce.
What do you dislike about the product?
There have been occasions in the past where we will solve our own tech issues (basic fixes), and I'm left wondering why Outreach support didn't make that suggestion for us. I wish there were more capabilities in email design/aesthetics, it's very rudimentary and sometimes feels clunky.
What problems is the product solving and how is that benefiting you?
team metrics, prospect engagement, email campaign results
Outreach - Effective Tool for SDR's
What do you like best about the product?
Outreach streamlines calls/emails in an effective manner making it easy for SDR's doing a lot of outbound. It also integrates well with CRM's like Salesforce. Implementation and onboarding is easy as the tool is very intuitive and the customer service is extremely quick to respond to concerns on the chat function.
What do you dislike about the product?
I don't love that they changed the reports for Administrators. It is a bit harder to navigate then previously
What problems is the product solving and how is that benefiting you?
Problem SDR's have is reaching as many people as possible in a tailored specific way. Outreach allows them to use sequences to tailor email messaging and make call tasks quickly
Saves thinking
What do you like best about the product?
A powerful tool if used correctly. Like all of its ilk sequencing saves sales teams forgetting about follow up
What do you dislike about the product?
Somewhat buggy. Crashes more than one would like, sometimes on calls.
What problems is the product solving and how is that benefiting you?
Great metrics around inputs. Easy to navigate call lists.
Good platform and easy to use
What do you like best about the product?
Great user interface for managing outbound sales tasks
What do you dislike about the product?
Would be nice to have more logic based features for sequencing
What problems is the product solving and how is that benefiting you?
Managing and organizing all of my outbound tasks which can easily be overwhelming if you don't have a good system to help you
Exactly what I needed
What do you like best about the product?
The product has an immense amount of capabilities, but somehow the UX is extremely simple and not cluttered at all.
Taught me a great deal about email sequencing
Easy plug-in's and integrations
Reliable, an integral part of my day in sales
Taught me a great deal about email sequencing
Easy plug-in's and integrations
Reliable, an integral part of my day in sales
What do you dislike about the product?
Sometimes the salesforce & outreach integration goes down and you have to manually sync the two for new contacts to show up or new email/phone to update.
What problems is the product solving and how is that benefiting you?
Automates all emails
organizes all linkedin & cold calling efforts
Live coaching: Right through the platform I get necessary data reports to find weaknesses and strengths in specific parts of my workflow
organizes all linkedin & cold calling efforts
Live coaching: Right through the platform I get necessary data reports to find weaknesses and strengths in specific parts of my workflow
Outreach.io: Sales Superhero!
What do you like best about the product?
I like Outreach's user-friendliness and automation. It's a time-saver, making personalized communication a breeze. The analytics and team collaboration features are game-changers. Excellent customer support seals the deal
What do you dislike about the product?
Limited reporting options and no live support chat
What problems is the product solving and how is that benefiting you?
Outreach is solving the problem of inefficient and manual sales outreach. It benefits me by automating tasks, improving personalization, providing analytics, and enhancing team collaboration, ultimately boosting sales efficiency and success.
Associate
What do you like best about the product?
Ease of outreach cadence use and the ability to send mass email campaigns with minimal effort
What do you dislike about the product?
User interfact is tough to figure out often as it feels stuck in the 90s
What problems is the product solving and how is that benefiting you?
Coverage of clients
Great tool to streamline operations
What do you like best about the product?
It's eliminated the need for paper to do lists as all of my tasks are now virtual in the system. It makes simple required tasks that often go overlooked in high volume situations become very easy to stay on top of
What do you dislike about the product?
There are several times where it will go down or send an error message that isn't true (this is a duplicate contact, etc). There are some limitations when sending links to our calendars for meetings - it always looks like the next appointment out for me is 2+ weeks with the way the tool is designed
What problems is the product solving and how is that benefiting you?
I'm in a very high volume role, so often I'd forget to stay on top of follow up or outreach. The sequence tool in OR helps me automate some of that outreach and also organize my "to do's" all in one virutal place via tasks. I can choose how much or how little of my tasks I would like to cross off at any given time and it helps me stay organized at all times.
New update makes keeping track of activity so much worse...
What do you like best about the product?
The sequence flow is very easy and it has some strong integrations.
What do you dislike about the product?
The new dashboard that took affect 9/15/23 that tracks activity takes an insane amount of time to update. What's crazy is the previous dashboard had a refresh button to get new data in real time whenever you wanted it. This made it really easy to keep track of one's own activity (dials, emails, prospects added, tasks completed) throughout the day, or a teams activity as a whole. Now the refresh button doesn't get new data, it checks for an "update", and an update only happens automatically every 15 minutes MINIMUM. Most of the time it's longer. Why did they make a newly designed feature less useful and more clunky? It's incredibly aggravating to use now.
What problems is the product solving and how is that benefiting you?
Providing one platform to do every kind of sales outreach. Makes the work day much simpler.
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