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External reviews

3,367 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Augie B.

Best program for email campaigns

  • September 05, 2023
  • Review verified by G2

What do you like best about the product?
Can send emails on behalf of reps, set up sequences, use snippets, track metrics, and the support team is always quick and helpful
What do you dislike about the product?
I currently have zero issues with Outreach.
What problems is the product solving and how is that benefiting you?
Helping us to engage prospects with ease


    Staffing and Recruiting

I use Outreach for work calls

  • September 05, 2023
  • Review verified by G2

What do you like best about the product?
I think the interface is the best thing about Outreach. Simple and clean design make it easy to use!
What do you dislike about the product?
I think the ability to have calls only be outgoing calls is an improvement.
I don't like having calls I make from work go to my personal celll # after hours.
What problems is the product solving and how is that benefiting you?
I think they're solving the data gap we were previously seeing in not being able to track our calls.


    Computer Software

Use Outreach everyday as an ADR, enjoy the updated features helping make calls and emails easily.

  • September 01, 2023
  • Review verified by G2

What do you like best about the product?
Bulk sending emails very easily and being able to find other templates from colleagues to use in your own campaign.
What do you dislike about the product?
The bounce back emails after a bulk send of emails.
What problems is the product solving and how is that benefiting you?
Solving problems of being able to track who opened my emails and when I have called people last. I am more productive being able to quantify the amount of emails and calls.


    Summer S.

Love Outreach!

  • August 31, 2023
  • Review verified by G2

What do you like best about the product?
easy to use, cool tricks, visually appealing
What do you dislike about the product?
request software updates that can cause lagging
What problems is the product solving and how is that benefiting you?
automates most of my sales processes so all I have to think about is output


    Jens S.

Speed up your Outbound game with Outreach

  • August 31, 2023
  • Review verified by G2

What do you like best about the product?
Works fantastic in combination with Sales Navigator and Apollo. It's making outreach and sequencing so much easier. Great reporting and dashboarding complete the user experience
What do you dislike about the product?
I dislike that contacts without emails get stuck in the prospect lists and the fact that we still have to clean up moved on prospects after changing companies.
What problems is the product solving and how is that benefiting you?
With Outreach I can easily target multiple accounts at the same time without loosing my game plan that initially have created to win their hearts ❤️ over. The fact that Inmail and LinkedIn now can leveraged through one button makes things so much easier. Only thing missing would be a direct link to LinkedIn for me


    Jordan G.

Already the best in sales engagement, beginning to dominate sales tech

  • August 30, 2023
  • Review verified by G2

What do you like best about the product?
Easily the most robust and capable platform for sales engagement - sequences & governance are highly customizable and it's easy to ensure personalization at scale. Their growing platform including Kaia and forecasting are impressive. It was an easy choice to consolidate. In terms of best practices and support, it's the best of the sales tech options.
What do you dislike about the product?
Outreach is an investment and your team should treat it as such - you need to properly setup the product and ensure your team is enabled to use it effectively.
What problems is the product solving and how is that benefiting you?
Outreach helps us create & close pipeline across Sales, Sales Development, & Marketing. It's the only way we'd be able to continue to grow pipeline at any scale while also being buyer-oriented.


    Computer Software

Best tool for sellers

  • August 30, 2023
  • Review provided by G2

What do you like best about the product?
The UI - it's makes prospecting and deal management easy. Outreach is on par with salesforce as a necessity for sellers. It's also flexible and each seller uses it in a way that works for them.
What do you dislike about the product?
Nothing comes to mind as a user. I've found that using it for the last 3 years has been a game changer.
What problems is the product solving and how is that benefiting you?
Pipeline management - I work ina transactional sales setting and it's imperative we stay close to hundreds of leads a week


    Kate M.

Great sales activity tracker

  • August 28, 2023
  • Review verified by G2

What do you like best about the product?
So easy to set up and create sequences and create custom journeys for prospects and customers. Our account manager proactively reaches out to me to help fix issues before the issues cause major problems. I love the service.
What do you dislike about the product?
I can't really think of anything that I don't like. Best sales automation tool I've ever used.
What problems is the product solving and how is that benefiting you?
Automated sales activity tracker. So easy to track engagement and messaging with our sales teams. Our sales teams are more productive and find it easier to set up new follow-up tasks. The support offered cannot be beaten. I love our support team.


    Computer Software

Sales

  • August 28, 2023
  • Review verified by G2

What do you like best about the product?
Helpful for sequencing, tracking email opens and quickly accessing templates.
What do you dislike about the product?
It's buggy at times. Gives me false opens.
What problems is the product solving and how is that benefiting you?
Tracking email opens + easily accessing templates. Super useful when it works.


    Dianne A.

OUTREACH means REACHING CUSTOMER LESS EFFORT

  • August 28, 2023
  • Review verified by G2

What do you like best about the product?
Given the fact that Outreach is a tool that autoomatically send emails to prospects,it is an underrated statement to say that this saves a lot of time and effort, most specially if you are in Sales field, you will reach a lot of prospect with a lesser amount of time and for me that is the best thing about Outreach.
What do you dislike about the product?
I don't see any negative issue in Outreach so far, not to mention that their customer support is superb! as they respond promptly whenever you have a concern or if you need to fix your log ins etc.
What problems is the product solving and how is that benefiting you?
For me, outreach is helpful in a way that you can do other things while teh software itself is working on reaching the customer. Imagined how difficult it is if you have thousands of people to reach everyday. This platform also helps us to monitor the emails and as integrates with other CRM is indeed one of it's best feature.