Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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Outreach is an excellent platform for outbound business development.
What do you like best about the product?
Outreach keeps BDRs focused and organized in their prospecting efforts. It allows our organization to create consistent messaging and put our best foot forward. As BD Director, it provides me with visibility around BDR activities.
What do you dislike about the product?
It is not super easy to analyze rep sequence performance. Would love more visibility around what is working so that we can maximize outcomes.
What problems is the product solving and how is that benefiting you?
Outreach solves for ensuring that a high volume of outbound activity is occurring on a daily basis, which benefits us in terms of reaching more prospects with quality messaging.
Scalable, efficient tool for all levels
What do you like best about the product?
We're a growing team. The ways Outreach has helped us streamline messaging and email outreach has been impactful, boosting both the quantity of contacts reached and the quality of meetings booked.
What do you dislike about the product?
Very minor downsides, which have been more a user issue in setting up sequences where there are no templates uses, so less actionable data after the fact. After finishing tasks, the interface does not autorefresh to the previous tab or next tasks.
What problems is the product solving and how is that benefiting you?
We needed to get our SDR team putting out more consistent messaging, creating and sharing sequences has done. We use the email sentiment to better craft our objection responses and for market research.
Incredible Sales Engagement Software
What do you like best about the product?
Native integration with Salesforce, with many options to select what should and should not be synchronized with Salesforce. Even records deleted from Salesforce are removed from Outreach automatically.
Regarding usability, we can select phone numbers from different countries and create email templates with variables (which are updated according to the record data).
Outreach also integrates with Outlook, so BDRs can book meetings directly from Outreach.
Regarding usability, we can select phone numbers from different countries and create email templates with variables (which are updated according to the record data).
Outreach also integrates with Outlook, so BDRs can book meetings directly from Outreach.
What do you dislike about the product?
There is a considerable limitation for filtering, which can be annoying sometimes. Also, we miss a Calendly integration as well. Another thing that we miss is an Auto-Dialer and a Predictive dialer service. Moreover, the reports are not so customizable.
What problems is the product solving and how is that benefiting you?
Develop a Sales Engagement process with our BDRs and AEs. They can do almost everything they need with Outreach, and the data is automatically saved in Salesforce.
The sales team can create sequences with a variety of tasks (LinkedIn inMail, Calls, Meetings ...) with no need to switch among different systems.
The sales team can create sequences with a variety of tasks (LinkedIn inMail, Calls, Meetings ...) with no need to switch among different systems.
Great resource for keeping your contacts in check
What do you like best about the product?
The ability to tailor template emails to clients that are customizable with the use of variables helps me to stay in contact with my clients while not seeming like a marketing campaign.
What do you dislike about the product?
The integration with Gmail is pretty finicky. The connection seems to break from time to time and getting the two systems to like each other again can be challenging.
What problems is the product solving and how is that benefiting you?
Outreach keeps all my BI tools on the same page and helps me better understand how my clients are engaging with my corospondence so I can improve my engagement techniques.
Outreach for scaling new sales teams!!!
What do you like best about the product?
The platform is very user friendly and easy to teach to new team members...also the dashboards w/ campaign metrics and stats is awesome!
What do you dislike about the product?
I wish the templates were more personalized - not so salesy
What problems is the product solving and how is that benefiting you?
Hitting high sales targets while trying to hire and scale new SDRs and BDRs
Updated
What do you like best about the product?
Sequences work well. Data is great for team and individual performance.
What do you dislike about the product?
The new color scheme is tough to see the task differences.
What problems is the product solving and how is that benefiting you?
Helps with general mass outreach and organization
Sales Enablement - SDRs
What do you like best about the product?
Most helpful aspect of Outreach is automating the SDRs workflow with pre-built out templates and sequences. Pretty much just need your SDRs/BDRs to follow the steps and practice to get initial conversations.
What do you dislike about the product?
Working as a admin for Outreach, I do encounter a number of different technical difficulties that come with the platform each week. Sometimes the dialer doesn't work and it can be a lot of information for new hires to look at.
What problems is the product solving and how is that benefiting you?
It is helping our SDRs (and some AEs/AMs) stay consistent with their outbound processes and execute every step of their workflow.
Outreach Seamlessly Streamlines the Sales Outreach Process
What do you like best about the product?
I like being able to sequence prospects the best. Having all of the contacts I am reaching out to in one place and being able to put them into a preset number of calls, automated email, and manual email saves heaps of time. It also allows for a repeatable, proven process. With these insights, you can hone what is working and scrap what is not. For example, you can see how many times a prospect interacts with an email you've sent, if someone "opts out" of communication, response rates at different stages, and more. This is huge, especially for teams that are dealing with high volume. Having Outreach sync with Salesforce and Gmail makes the process fluid and trackable as well.
What do you dislike about the product?
A delta would be the tasks tab. It would be great if it could customize your tasks more by time zone or highest likelihood of answering. There's not much to dislike though!
What problems is the product solving and how is that benefiting you?
Outreach is solving the problem of manually tracking your touches to prospects/clients. Without Outreach, I would have to keep a spreadsheet or document per client of where they are at in the sales cycle, what engagement we've previously had, and I would have to manually create my workflows.
Great platform for prospecting and reaching out to your target audience
What do you like best about the product?
It's super easy to find your prospects, manage your pipeline, run them through different messaging sequences, follow up, and otherwise qualify or disqualify them.
What do you dislike about the product?
You can't have an account-based pipeline where you put your accounts on different stages based on whether they are interested or not.
The reporting is pretty limited, and you need to get multiple exports from the system and mash them together before you can get what you need (probably!).
The reporting is pretty limited, and you need to get multiple exports from the system and mash them together before you can get what you need (probably!).
What problems is the product solving and how is that benefiting you?
Outreach helps me automate my "outreach" to prospects in a way that accommodates emails, calls, and other tasks such as LI outreach. After getting a positive response from a prospect, I can also manage my pipeline.
As Sales Ops, this gives you lots of insights
What do you like best about the product?
One of the best and reliable tools out there when it comes to sales engagement with many interesting and simple to use integrations and many ways to use it.
What do you dislike about the product?
It took over a year so our CSM start talking to us proactively, we also needed to purchase extra services to further understand how to operate the system entirely and it's best practices.
What problems is the product solving and how is that benefiting you?
It's helping us understand how far we can go engaging with different ICP and Persona.
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