Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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Easy and Effective
What do you like best about the product?
It is very straightforward and easy to use.
What do you dislike about the product?
sometimes there are glitches when connecting to outside dialing.
What problems is the product solving and how is that benefiting you?
reaching out to customers and tracking that outreach.
Customer Calling and Prospecting made easy
What do you like best about the product?
I love outreach as it integrates with my official Gmail account seamlessly. I can keep track of customer sentiment by monitoring which person has read my mail and how many times.
What do you dislike about the product?
They should have marketing templates which we can share with customers based on new promotions, upcoming webinars and new product launches. Outreach needs to implement some sample marketing templates. This will help their customers.
What problems is the product solving and how is that benefiting you?
Outreach is helping to call customers sitting in the United States in a very simple manner. Outreach also helps me in sending customised mails in regular intervals as it helps me to schedule an email and send it to the customer accordingly.
Outreach for the masses.
What do you like best about the product?
Great tool to manage marketing outbound campaigns. Automation is useful as well as being able to customise on the fly. Reporting and analytics is useful also.
What do you dislike about the product?
Some issues that don't show region properly. Also when reviewing analytics Outreach marks items as viewed when they have been only viewed in my Sent folder, rather than prospect, which dramatically skews the data.
What problems is the product solving and how is that benefiting you?
Quality outbound to educate groups of prospects. Ability to add batch prospects on the fly.
Good reporting.
Good reporting.
Great tool for Sales & CS
What do you like best about the product?
The simplicity of building email templates and sequences in Outreach. Easy to add to emails when working in Gmail and using their Chrome extension. The search functionality is great. The biggest time saver for me is the Meetings option when drafting an email (via Chrome extension again) and having the ability to insert proposed times that includes options for adding my coworkers and seeing their availability. Makes scheduling a breeze.
What do you dislike about the product?
My only gripe about Outreach is that sometimes the Chrome extension is a bit funky. It will stop working randomly and I have to remove the extension and re-download.
What problems is the product solving and how is that benefiting you?
Scheduling meetings, and sending out mass outreach to multiple customers at once. Big time saver for me and the rest of my team, we all have a large number of accounts we work with.
Easy and convenient to use.
What do you like best about the product?
I like that it is incredibly easy to use. The interface is user friendly.
What do you dislike about the product?
Outreach is synced with my company's CRM and I see sync issues sometimes. Not sure if it's on their end or the CRM. But that's the only thing I dislike.
What problems is the product solving and how is that benefiting you?
My team uses it for Email Marketing campaigns. We track the progress with Outreach. Who is opening the email and when, the pending tasks, and who added the customer contact. All these details and insights are very helpful for our company.
Clean UI and Easy to Use
What do you like best about the product?
Outreach comes with clean UI and is easy to learn for newbies
What do you dislike about the product?
Salesforce and Outreach syncing is not fast enough.
What problems is the product solving and how is that benefiting you?
We can easily track all email and call activities off BDRs in outreach
Outreach your prospects with ease
What do you like best about the product?
It's very user friendly in-terms of interface and monitoring all your outreach like email , sequences, calls, e-mail sentiment, meetings etc under the dashboard.
What do you dislike about the product?
Not much, but whenever I try to import contacts from Salesforce I use to get some error in completing it , integration could be seamless and that could've been better
What problems is the product solving and how is that benefiting you?
Meeting management and sequencing and i like the analytics and metrics part the most. It obviously reduces my time that invested in reaching out my prospect, i can see results
Nice Email automation Tool for prospecting!
What do you like best about the product?
It can easily integrate with our SalesForce CRM, so we can keep a track of the activities the Business Development Rep performs in outreach
What do you dislike about the product?
It's is not the most intuitive tool to start working on, but it's not the hardest.
What problems is the product solving and how is that benefiting you?
It's helping the company put in place email marketing campaigns within a 1 business day before it took us forever to do that.
Recommendations to others considering the product:
It's a great tool for marketers, who want to track your mailing campaigns, results, events ROI
Improved efficiency and organization for prospecting.
What do you like best about the product?
We can create specific campaigns, then design sequences that make sense for the outreach. Then you can load them up with prospects and each morning log in and work through them.
What do you dislike about the product?
I'm not sure that there is anything that I dislike. So far we have been pleased with the ability to improve our output. There are probably way more options and features that we don't take advantage of.
What problems is the product solving and how is that benefiting you?
Outreach gives us the ability to streamline our days so that we aren't wasting a bunch of time figuring out who and when we should reach out to. It definitely improves headspace for most of the team.
Recommendations to others considering the product:
There are lots of online videos that you can look up to get up and running quickly.
a powerful but complex tool
What do you like best about the product?
i like that outreach provides structure and replicable process to prospecting and opportunity management for sellers. our managers like the reporting capabilities
What do you dislike about the product?
the ramp time & adoption for our sellers has been a struggle. its a powerful tool but requires a fair amount of seller time to setup and manage and our sellers struggle with learning how to use it.
What problems is the product solving and how is that benefiting you?
outreach helps with autologging prospecting efforts. when used well it helps structure, organize, and scale the sellers' prospecting efforts as well as opportunity management
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