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Let technology work for you!
What do you like best about the product?
Automated emails, the ability to create and customize your own sequence to include email, phone calls, Linkedin connecting, overall follow-up, etc all at a couple clicks!
What do you dislike about the product?
Too many updates to aspects of Outreach that work just fine. The updates are not announced regularly so sometimes interupts workflow when the update occurs and finding the correct place to do what I used to do.
What problems is the product solving and how is that benefiting you?
Automates emails to prospects that otherwise I would have to send a manual email. It can pull fields like name, company name, my name, location from Salesforce, our CRM
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Outreach review
What do you like best about the product?
Easy to use, does so much work for you. Integrates really well with other products
What do you dislike about the product?
Too many tabs o the left hand side, sometimes hard to find tabs
What problems is the product solving and how is that benefiting you?
Sends out hundreds of emails so that I don't have to. Saves so much time for users
Excellent Sales Engagement Platform
What do you like best about the product?
It's feature and overall layout and structure make it easy to use and enablement reps to use. Also, they have great integrations with other crucial tools
What do you dislike about the product?
So far, the Salesforce integration has been a bit wonky.
What problems is the product solving and how is that benefiting you?
Enables us to effectively conduct outreach to strategic and prospect accounts and manage inbound lead flow.
Great and smooth
What do you like best about the product?
I like that the automatism is quick and love the experience.
What do you dislike about the product?
I would say my sequence are sometimes complicated to find
What problems is the product solving and how is that benefiting you?
It helps to organize my day as SDR and help me sometimes to find the phone number of the company
Very easy to use and very useful
What do you like best about the product?
tHE FACT THAT IT GIVES ME ALERT ON MY OPENED EMAIL
What do you dislike about the product?
Not receiving alert on missed calls can be quiet unspportableso if that could be done i think is going to be even mote interrsting
What problems is the product solving and how is that benefiting you?
Ecellente tracking of my outbonds call and emails at the same timed and also creating tasks
Outreach Technical Difficulties
What do you like best about the product?
What I like best about Outreach is that it's simple to use and works perfectly 99% of the time.
What do you dislike about the product?
One thing I don't like too much about Outreach is all the updates, but I understand it's to keep it running to it's best capacity.
What problems is the product solving and how is that benefiting you?
Outreach is solving the problem of organization for me, as I can keep everything in one place and therefore be more productive.
Work easier
What do you like best about the product?
Upside having the outreach is you can take adavantage email template and the sequence email that you are sending to the cx. you can also monitor the sales that you created.
What do you dislike about the product?
no downside because it is like your tracking device when it comes to your sales or email that you sent to the customer.
What problems is the product solving and how is that benefiting you?
It benefits me to tracjk my sales. it also helps me seding email to my customers
Massive efficiency booster, simple to use, constantly being improved
What do you like best about the product?
As a system admin, I find Outreach to be the easiest tool in our tool stack to configure. I rarely have a need to reach out to their support team because their knowledge base is thorough and informative, but my questions are always resolved quickly when i do. Outreach's dev teams are constantly pushing out new features and our CSM is always recommending our participation in beta testing for features that I've asked for.
What do you dislike about the product?
There's not much to dislike about the tool but If I were to choose a recent painpoint, it would be the user experience when importing prospect reports from Salesforce. The settings you need to configure when importing aren't really clear and I'll sometimes pull up no results in OR despite the SFDC report having leads. I find the configurations required for importing to be unclear.
What problems is the product solving and how is that benefiting you?
Outreach allows our sales reps to automate the emails that don't need specific attention (such as follow-ups, cold outreaches, etc) and spend more time on important one-off emails. It handles the initial outbounds so sales reps can focus on customers further down the funnel.
Great CRM for prospecting
What do you like best about the product?
I love the ability to track calls and take notes on prospects. I also appreciate the ability to generate email sequences and customize before sending. It is also really noce to be able to import contacts from other platforms.
What do you dislike about the product?
It would be nice if the integrations to contact lists could be more consistant with how the information populates and assigns account owners.
What problems is the product solving and how is that benefiting you?
Outreach solves for tracking outbound calls as well as inbound conversations. It benefits me by keeping prospects organized.
Great platform for sales outreach, can be challenging to understand all features
What do you like best about the product?
Helpful for scaling out sales sequences, nice integration with salesforce
What do you dislike about the product?
Sometimes glitchy, sequences sometimes don't activate properly and are hard to manage
What problems is the product solving and how is that benefiting you?
Scaling our sales outreach to target contacts
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