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Product not friendly for sales user due to aesthetics and autonomy
What do you like best about the product?
Customizeable interface is nice, but many of the options are unnecessary and the widgets we'd actually find useful on that dashboard for our org are not available or market specific. E.G. You have the ability to put Tech Crunch as a widget but not Indeed Job posts, since we work in staffing, we don't really need tech crunch, we need indeed; ziprecruiter; select leaders; expresshr; glassdoor; ideal to name a few. None of that insight is available and so we have to go outside of Outreach to find it.
What do you dislike about the product?
Product features highlight what the software did as more important than what information I want stored.
E.G. You made a note! < Huge font.
Your actual note < Small font less readable.
Aesthetically, I have to do multiple clicks to find out what happened on my last call / email.
I have no autonomy to create my own sequences and have to manually do everything.
There is not an option to mass email.
I don't know if our sales enablement team is to blame or outreach, but it's been a terrible experience.
E.G. You made a note! < Huge font.
Your actual note < Small font less readable.
Aesthetically, I have to do multiple clicks to find out what happened on my last call / email.
I have no autonomy to create my own sequences and have to manually do everything.
There is not an option to mass email.
I don't know if our sales enablement team is to blame or outreach, but it's been a terrible experience.
What problems is the product solving and how is that benefiting you?
It's a dialer and a manual emailer. We probably pay WAAAAY to much for that. Your software has been a complete headache and process killer.
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The best sales engagement platform in the industry
What do you like best about the product?
I am amazed at all the features that Outreach has to offer! From automated dialling and call recording, to lead scoring and performance tracking tools, data management resources, contact list creation and so much more, it's easy to see why Outreach is such a great tool for improving productivity in any environment. With the addition of a free trial period, onboarding new prospects is easier than ever with this robust web or cloud-based platform designed specifically for outbound business activities.
What do you dislike about the product?
I really dislike the way Outreach handles the scheduling process as it makes it difficult to send out timely communications. I also find that data accuracy can be an issue and although you can monitor email opens - the auto-fill features can sometimes fail, resulting in incorrect use of prospect names or companies. Also, once tasks (emails, phone calls, etc.) have been set up by someone, they cannot be easily changed.
What problems is the product solving and how is that benefiting you?
I no longer have to worry about manually searching for contacts and devising outreach methods. The Outreach platform provides me with a number of features that help streamline my work, allowing me to be more productive and spend less time on the task at hand.
Great potential and abilities although limits exist
What do you like best about the product?
I appreciate the ability to organize in a way that makes sense. The various tools/structures can be utilized differently depending on the user which is helpful.
What do you dislike about the product?
Reporting needs work. Often I am left piecing together different views to get the whole picture. Reporting can also "appear" differently depending on where you are looking, and it is often hard to communicate this to leadership. It's hard to report on reporting that is shared through Outreach. I build out my own sequence performance review weekly, which takes 2-3 hours. Exporting details can also be hard as there is a 75-character cut-off of the sequence name, which is less than ideal. There are many things I would change about reporting.
What problems is the product solving and how is that benefiting you?
It allows our marketing team to control the follow-up content for our campaigns/events. This allows for a better narrative and quicker follow-up post-event.
Light weight Flexible tool for Marketing
What do you like best about the product?
The Best part of Outreach is it has Chrome extension and its simply plug and play with hell lot of features for any marketing user to generate a lead into an opportunity
What do you dislike about the product?
Worst part of its just a Chrome extension which can do a lot of things but due to involve in the Browser cache, it sometimes throws weird errors
What problems is the product solving and how is that benefiting you?
Generating Opportunities by continuing to monitor our leads and helping them resolve thier queries by syncing with Salesforce
Outreach is a great Sales Enablement Tool!
What do you like best about the product?
Outreach helps to keep me organized in my daily tasks, it is easy to use, the platform is up to date and functional, the analytics and reporting and top notch, and the program itself is easy to integrate with CRM and email.
What do you dislike about the product?
I have not found any downsides to Outreach. In fact, I have found the platform to be far superior to their competition - Sales Loft.
What problems is the product solving and how is that benefiting you?
Reaching out to customers/potential customers on a regular basis, accurately capturing that data in CRM, coaching sales, analytics, reporting
Great follow up tool
What do you like best about the product?
Great for keeping track of cold outreach, testing different approaches with email, and to reach out via LI, phone or SMS. The interactions are easy to record and review later.
What do you dislike about the product?
They do not have SMS integrated in the tool yet, I understand it is still in testing phase and that there is a closed beta ongoing. If they add SMS it will be a powerhouse soltuion.
What problems is the product solving and how is that benefiting you?
Makes it very easy to keep track of leads using sequences. I reach out to hundreds (sometimes thousands) or leads and it is close to impossible to keep track of every interaction and executing the next step.
Great service with fast results
What do you like best about the product?
Easy to use and navigate. Able to find metrics on emails and calls
What do you dislike about the product?
It is often difficult making sure the sync between our CRM and outreach is working properly. Sometimes we find bugs and things haven't been syncing well
What problems is the product solving and how is that benefiting you?
Helps us keep track of our prospects and the sequences we put them on with metrics. This helps us determine who we need to contact about using our product whether it's about a renewal or first time sale
Outstanding tool for sales professionals
What do you like best about the product?
I love the user interface/experience. It's intuitive-- anyone can pick up and learn how to use it quickly. If you get stuck they also have a comprehensive knowledge 'university' and friendly support ready to help you.
What do you dislike about the product?
I'm still not too sure and haven't really stumbled on issues that weren't easily resolved through a support ticket or by reaching out to my company's administrator.
What problems is the product solving and how is that benefiting you?
Having a platform that streamlines my messaging cadence to prospects. I can call, email, and track my sequences' performance to understand conversion rates better and focus on selling.
For pure prospecting, on top of SF (best) or other CRM, Outreach works great. Sales loves it.
What do you like best about the product?
Sales loves it. Great interface for managing contacts. You can drop new prospects into unique sequences for automatic follow-up.
What do you dislike about the product?
The data structure has NO field types, and no unique API field names. Only field names/API names are Custom 1, Custom 2, etc.
All field types are TEXT. No date, boolean, picklist, number, currency, or any other field type. So when trying to connect to another system via API or tool like Tray.io, you need to know the number of the Custom Field name (i.e. 1, 2, 3, 4...) because you cannot SEE a unique field name... again, only the "custom" field name.
Label is just what users see
Name is what developers have to deal with (for API connecters or middleware of any kind)
AND if connecting to another system, you have to do a complex routine for EVERY FIELD to convert data TO text fields on the way into Outreach, and back to the field types you need in the other app you're connecting. Absolute nightmare.
There is also a limited one-to-many relationship between accounts and prospects.
It all comes down to Outreach is NOT a CRM or enterprise-level app. Connect it to Salesforce, and you'll be okay.
All field types are TEXT. No date, boolean, picklist, number, currency, or any other field type. So when trying to connect to another system via API or tool like Tray.io, you need to know the number of the Custom Field name (i.e. 1, 2, 3, 4...) because you cannot SEE a unique field name... again, only the "custom" field name.
Label is just what users see
Name is what developers have to deal with (for API connecters or middleware of any kind)
AND if connecting to another system, you have to do a complex routine for EVERY FIELD to convert data TO text fields on the way into Outreach, and back to the field types you need in the other app you're connecting. Absolute nightmare.
There is also a limited one-to-many relationship between accounts and prospects.
It all comes down to Outreach is NOT a CRM or enterprise-level app. Connect it to Salesforce, and you'll be okay.
What problems is the product solving and how is that benefiting you?
Already stated, but it's great for managing new contacts/prospects for the sales team. If you're an admin, you will be frustrated. The main issue is that you cannot even do custom views on objects. Just move around modules...not fields like SF.
Outreach experience
What do you like best about the product?
Intuition, all the tools necessar to keep records and omnichannels with prospects
What do you dislike about the product?
I don' think there is something I truly dislike, sometime there is a little issue when sync the email and calendar
What problems is the product solving and how is that benefiting you?
it is a software to do and control all the contact with the leads
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