Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach- Easy to use for New Users & Sales Managers
What do you like best about the product?
I run an Account Management Team (sell to existing businesses) so my sales background is light on outbound work. Given that, in recently rolling out outbound responsibilities to my team, the tool was new to me, and I needed to get up to speed fast. The UI didn't make this overwhelming, and for the most part I could self-serve and figure out what I needed to do without help
What do you dislike about the product?
I don't like that I can't save a particular data view that I weekly check (Candidly- I also haven't checked your help center yet to see if it's just user error on my behalf ;))
Additionally, in the first week of use, I found accessing sequences, permissioning them, etc, to be a bit clunky/hard to find, but the caveat is I jumped in feet first without training, documentation, etc (really just anecdotes from folks on my team) to get started.
Additionally, in the first week of use, I found accessing sequences, permissioning them, etc, to be a bit clunky/hard to find, but the caveat is I jumped in feet first without training, documentation, etc (really just anecdotes from folks on my team) to get started.
What problems is the product solving and how is that benefiting you?
My team has recently started outbound prospecting for the first time in our role, so it's helped with automating the outbound work, follow ups, scheduling meetings, etc. Right now the biggest benefit is time savings. Without outreach we'd have to send everything manually via Gmail.
Recommendations to others considering the product:
Take advantage of trainings prior to rolling out to your team
Outreach Review
What do you like best about the product?
Helpful with follow ups, especially with email. Can make calendar invites link automatically to allow prospects to self schedule.
What do you dislike about the product?
The formatting for the calendar feature is a bit buggy and can be fickle when selecting. Also customers often don't intuitively understand they need to click on the time links to schedule. The Outreach extensions is useful for logging calls easily but often crashes. Also overall slows down my computer when using.
What problems is the product solving and how is that benefiting you?
Easier and more timely follow up. Ability to self remind on things in an organized fashion. Logging of activity for mgt views.
Key tool for any successful AE
What do you like best about the product?
Outreach allows you as an AE to efficiently prospect email and add into cadences all new contacts from an account.
What do you dislike about the product?
If we could add prospects on LI within the tool it would be super helpful.
What problems is the product solving and how is that benefiting you?
Email outreach and account planning.
Outreach - food for Thought
What do you like best about the product?
I like the ability to send sequences and see the insights to determine which emails are high performance in terms of views and click and which are not. I've only used Outreach for sequences no other tool than Marketo, but it wasn't self serve.
What do you dislike about the product?
It's difficult to move steps around in a sequence and change the name of each email to reflect its new position in the sequence. I realize there is a button to move emails within a sequence up and down in the order, but it's a bit clunky and I can't make changes swiftly.
What problems is the product solving and how is that benefiting you?
I'm able to connect and educate a large number of people on various topics removing the very manual previous process of doing it one by one. I get to sort through my leads and see who's opened the email and clicked, then prioritize them to call first.
Recommendations to others considering the product:
A great tool that allows creativity when messaging potential customers.
I work with Outreach on a daily basis and find the sequence functions to be immensely valuable.
What do you like best about the product?
The capability to automate my workflow is a huge benefit in allowing me to focus on the execution of the tasks directly in front of me. I strongly recommend utilizing the "Outreach Everywhere Extension" from the Google Store as it causes an immense boost in productivity when used in tandem with SFDC, Gmail, etc.
What do you dislike about the product?
The throttling of how many contacts I can have engaged in certain types of sequences REALLY annoys me and having my daily email capped for bulk sends is a problem for me. A key area where this causes me angst is when I am doing a bulk compose to invite a lot of people to our events; this cap stresses me out because I literally go through and plan out how many people I can invite per day and it just ends up being a significant waste of time instead of just being able to do one massive bulk invite. Phew! Venting session over - all in all - I still love Outreach.
What problems is the product solving and how is that benefiting you?
I find it most useful for a standardized means to transition "Top of Funnel" to "Middle of Funnel". It is relevant in both cold outreach and converting intent signals. Every meeting that I have arranged has been a product of a contact being placed into a Sequence.
Recommendations to others considering the product:
Outreach has been an agile enough tool for both TOFU and MOFU processes: highly recommended!
Great tool with a lot of customization options and integrations.
What do you like best about the product?
-It's user friendly
-Lots of integrations which makes simplify the workflow (i.e SFDC, Gmail, ZoomInfo, LeadIQ, etc)
-Lots of customization options
-Lots of integrations which makes simplify the workflow (i.e SFDC, Gmail, ZoomInfo, LeadIQ, etc)
-Lots of customization options
What do you dislike about the product?
-You can't move the steps of a sequence once it's launched.
What problems is the product solving and how is that benefiting you?
automating outbound sales motions
AE
What do you like best about the product?
Outreach is a great software for creating sequences. It's integration with Salesforce allows for your team to Q-up a bunch of contacts seamlessly. Love it in my day to day.
What do you dislike about the product?
There isn't a specific thing that stands out. Biggest issue is loosing admin access as a company scales. That can be valuable for creating sequences on the fly.
What problems is the product solving and how is that benefiting you?
I'm solving for setting meetings & following up discovery calls when there isn't a specific next step. It works well for both of these use cases. It help keeps me organized.
Team is great, product is good but could use some new features.
What do you like best about the product?
The team, everyone is quick to respond and helpful.
What do you dislike about the product?
The UI is not the best, they have some features that really need to be updated, there is a lot of clicking involved which makes provisioning a long process.
What problems is the product solving and how is that benefiting you?
We've had a lot of issues with tracking activity to SFDC. We were given a Technical Account Manager for free to resolve our issues.
A must have tool for anyone in sales
What do you like best about the product?
The analytics don’t seem to always be accurate. Sometimes when it looks like people have opened emails, it might be an auto email checker that shows they opened the email. It’s hard to tell sometimes if they really opened the mail.
What do you dislike about the product?
Creating more out of the box campaigns that align to my needs would be helpful.
What problems is the product solving and how is that benefiting you?
The biggest problem I am trying to solve is to be able to reach a lot of people and be able to know who has been interacting with my content in order for me to reach back out
Automation at it's finest
What do you like best about the product?
The upsides of using Outreach include the extension that plugs right into your email, making scheduling meetings easier and more efficient. The outreach reminders regarding steps in a campaign is helpful, too, to ensure you're nurturing your leads.
What do you dislike about the product?
My dislikes include the rigid categories in which data has to fit if it's imported. For example, when uploading a list of contacts, I can't always align category for category the proper information to make customizing as streamlined as possible.
What problems is the product solving and how is that benefiting you?
I am engaging with customers and reaching out to prospects using the Outreach tool. Additionally, I am using the email plug-in tools to easily schedule meeting with prospects and customers.
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