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Helpful BD tool
What do you like best about the product?
I've used many different email automation tools throughout my career as a salesperson. However, Outreach is the only tool that I would recommend my friends and peers. It's user-friendly that helps me easily finish the tasks and increase my outreach efficiency.
What do you dislike about the product?
The sales rep that I got assigned to was not responding promptly and answering my questions in a timely manner when I was running through the evaluation process. However, the tool itself is strong and the customer support are good enough to justify it.
What problems is the product solving and how is that benefiting you?
Outreach helps me automate my outreach process as well as allows me to create templates and snippets. i also love the feature of creating different email varients that helps me to conduct A/B testing to drive better engagement.
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Almost perfect
What do you like best about the product?
I have been working with Outreach for almost three years now.
Since then, Outreach has kept improving its solution.
Having to work all around the globe, it has been easy to send meetings, emails or calls in a great variety of time zone.
The user interface is also very intuitive. You can create or enhance content based on a rich data environment; so you focus on the most responsive potential customer.
I have been happy with the tool and strongly recommend it.
Since then, Outreach has kept improving its solution.
Having to work all around the globe, it has been easy to send meetings, emails or calls in a great variety of time zone.
The user interface is also very intuitive. You can create or enhance content based on a rich data environment; so you focus on the most responsive potential customer.
I have been happy with the tool and strongly recommend it.
What do you dislike about the product?
The search engine for picking a different time zone is clunky.
Let's say I have to send my availabilities to someone in Switzerland. I have no time zone suggestion when typing "Switzerland."
So, the user has to find a city in the same time zone. In that case, it would be Zurich.
Let's say I have to send my availabilities to someone in Switzerland. I have no time zone suggestion when typing "Switzerland."
So, the user has to find a city in the same time zone. In that case, it would be Zurich.
What problems is the product solving and how is that benefiting you?
- Focus on responsive potential customers.
- Enhance our content based on real-time data.
- Sort prospects and customers based on whatever filter we want.
- Create effective sequences.
- Enhance productivity
- Enhance our content based on real-time data.
- Sort prospects and customers based on whatever filter we want.
- Create effective sequences.
- Enhance productivity
Great tool
What do you like best about the product?
Calling, sequences with emails and syncing them to Sales Force
What do you dislike about the product?
I think the tasks in Outreach should be improved vs using tags.
What problems is the product solving and how is that benefiting you?
it replaced Skype, to sync my conversations in Sales Force. I am saving a lot of time vs putting manual notes in the CRM.
Best Customer Service
What do you like best about the product?
The customer service line is not only emotionally intelligent but understand technology like the back of their hand as well. They know what they're talking about but don't sound like robots either.
What do you dislike about the product?
I don't have any complaints. I reached out because my outreach wouldn't make calls and it turned out to be an issue with a different application. There's no improvement needed.
What problems is the product solving and how is that benefiting you?
It is making it easier to call a high volume of customers. It streamlined the process and makes my job much easier.
The Rolls Royce of Email Automation Tools
What do you like best about the product?
Outreach is the best email automation tool with the most features available to use out of the box. As long as you have the bandwidth to manage a tool of this magnitude, it's a phenomenal choice.
What do you dislike about the product?
Their support is pretty slow which can be frustrating given the complexity of the tool due to it not sitting right on top of Salesforce and the amount of capabilities and features it provides.
What problems is the product solving and how is that benefiting you?
Email at scale - it lets us prospect into a vast array of prospects at scale which isn't possible without an email automation tool
Excellent Sales Platform w/Excellent Customer Service
What do you like best about the product?
They're extremely efficient and thorough customer service!
What do you dislike about the product?
Everything is great! Would not change anything.
What problems is the product solving and how is that benefiting you?
Keeping our sales reps organized and focused on sales calls, sales emails, etc.
Everything you need + helpful support
What do you like best about the product?
The platform is easy to use and very intuitive. Makes all of our campaigns run much smoother. The support provided is responsive and quick to help resolve any issues we've had.
What do you dislike about the product?
Occasional layout changes to the platform take some getting used to but overall end up being a positive with continuous improvements being added frequently to create a better experience.
What problems is the product solving and how is that benefiting you?
Outreach makes it easy to track follow ups and engagement with prospects. We are able to see which sequences and messages are most impactful and lead to the best outcomes.
Really useful tool with an incredible customer support
What do you like best about the product?
Ease of use
Customization possibilities
Customer support is very responsive
Customization possibilities
Customer support is very responsive
What do you dislike about the product?
Honestly not many complaints
Some additional features around connecting outreach reports to Salesforce would be nice to have
Some additional features around connecting outreach reports to Salesforce would be nice to have
What problems is the product solving and how is that benefiting you?
Sending mass emails with each email personalized.
Creating sequences that help include multiple touch points
Creating sequences that help include multiple touch points
Bringing Automatization to your Business! No More Stickie Note To-Do Lists.
What do you like best about the product?
I like that it seperates your tasks into different days. Allows for templates to be created which makes life much easier and our message more cohesive. It makes our company look professional and organized.
What do you dislike about the product?
I don't like that it constantly logs you out and you have to constantly be signing back in or configuring again. I wish we could stay logged into the same computer.
What problems is the product solving and how is that benefiting you?
The biggest problem it solves is keeping track of our outbound emails and calls. This allows our supervisors to keep logs of our productivity. We are able to go back and look at how much contact we've had with a client.
Holiday Support saves the day!
What do you like best about the product?
The intuitiveness of the software. You can tell it was born from people who use it daily!
What do you dislike about the product?
Please integrate Salesforce options into Outreach, so you have one fluid CRM and sharp sales tool!
What problems is the product solving and how is that benefiting you?
Outreach is best at sales outreach, hence the name. Better than anything I have used!
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